MIS- AHLAEI week 1

© 2011, Educational Institute

Chapter 1Hospitality Technology

Systems

Managing Technology in the Hospitality Industry

Sixth Edition

(468TXT or 468CIN)

© 2011, Educational Institute 2

Competencies forHospitality Technology Systems

1. Discuss the criteria used to evaluate hospitality technology.

2. Describe the basic functions common to property management systems.

3. Identify stand-alone technology systems that may interface with property management systems.

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Competencies forHospitality Technology Systems

4. Describe the basic functions of a point-of-sale system.

5. Describe the basic functions of a sales and catering system.

6. Identify hospitality accounting modules typically provided by back-office software packages.

7. Explain the elements and impact of e-commerce on hospitality organizations.

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Creating Competitive Advantage

• Product differentiation

• Exceptional service via technology

• Production at a lower cost

• Market segmentation


Productivity EvaluationWorkflow processing

• Task sequencing

• Space management

• Other physical elements

Data processing

• Time minimization

• Optimization of data-handling procedures

• Streamlining output


PMS FunctionsReservations Module

• Availability/forecasting

• Reservation records

• Reservation confirmations

Rooms Management Module

• Room status

• Registration

• Room assignments

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PMS Functions

Guest Accounting Module

• Folio management

• Credit monitoring

• Transaction tracking

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Common PMS Interfaces

• Central reservation system

• Internet

• Sales and catering

• Point-of-sale

• Electronic payment processing

• Revenue management

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Common PMS Interfaces

• Back office accounting

• Call accounting

• Electronic locking systems

• Energy management

• Auxiliary guest service devices

• Self-service devices

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POS Order Entry Functions• Displays menu items

o Different priceso Different meal periodso Different outlets

• Applies modifiers to menu items

• Groups menu items with single price

• Defines a default order display location

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POS Order Entry Functions

• Allows delayed order entry to time service

• Counts down items in short supply

• Provides rapid entry of quick-service items

• Offers simple way to re-order a round of drinks

• Enables off-menu orders

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POS Settlement Functions

• Splits charges on check

• Transfers checks from one server to another

• Combines checks for different tables or servers

• Can apply service charges

• Automatically adds gratuity when appropriate

• Manages server tips

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POS Settlement Functions(continued)


POS Settlement Functions

• Records settlement method

• Tracks voids, corrections, and adjustments

• Provides reports such as:o Cashier shift balanceso Menu item sales analysiso Server productivity

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Sales and Catering—Group Sales

• Creates company master records, including corporate subsidiaries

• Facilitates contact management

• Displays guestroom and function room availability

• Creates and tracks group bookings

• Allows adjustment of contracted rooms based on prior experience


Sales and Catering—Function Rooms

• Records function room size/capacity in different configurations

• Displays images of each function room in typical configurations

• Displays function room availability in graphic form

• Creates and tracks room bookings(continued)


Sales and Catering—Function Rooms

• Allows simple relocation of event from one room to another

• Creates pick-lists of standard-priced menu items

• Manages requests for audiovisual and other equipment

• Generates contracts and banquet event orders

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Accounting ApplicationsAccounts Receivable Module

• Customer master file

• City ledger file

• Account aging file

Accounts Payable Module

• Vendor master file

• Invoice register file

• Check register file

(continued)


Accounting Applications

Payroll Module

• Employee master file

• Payroll register file

• Government register file

Financial Reporting File

• General ledger

• Trial balance

• Financial statements

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Accounting Applications(continued)

Other Modules

• Inventory

• Purchasing

• Budgeting

• Fixed assets


E-Commerce Concepts• Internet- Large and complex series of

electronic networks designed to provide universal access to information and communication.

• World Wide Web (WWW)

• Uniform Resource Locator (URL)- Designates the internet address of a site.


E-Commerce Concepts• Internet

• E-distribution channels

• Online reservation systems

• Social networking

• Internet marketing

• Enterprise systems

• Web-based applications

• Website development

© 2011, Educational Institute

Enterprise Systems

• Addresses the technology needs of multi-property organizations.

• Relies on web based technology.

• Can include central reservations applications to fully synchronize room inventories.

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MIS- AHLAEI week 1

Business

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