Mir3 Singlewire STUGGE Presentation

Intelligent Notification™

Software platform for important message delivery

PRESENTED TO: SINGLEWIRE USER GROUP

BY: RENE GROSSRIEDER | VICE PRESIDENT WORLDWIDE CHANNELS & ALLIANCES GENERAL MANAGER, INTERNATIONAL OPERATIONS

MARCH 14, 2012© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential.

http://www.singlewire.com/

Customer SuccessPENN STATE

MIR3 INTELLIGENT NOTIFICATION

© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential.

Mass Notification Market



Gartner Market Statistics

© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 4

The Gartner revenue estimates for the U.S. market — based on vendor supplied information, publicly available information, and projections based on our understanding of the market and the vendors — for 2008 through 2011 are as follows:

• 2007 — $300 million• 2008 — $420 million• 2009 — $570 million• 2010 — $610 million• Estimated 2011 — $650 million

Also:•Gartner expects consolidation of the market within the next five years•By 2015, more than 50% of enterprises will have implemented EMNS capability, up from 25% in 2011

Gartner Magic Quadrant


Conclusion – increase response ratio

Multi-model notifications

results in higher response rates

Other considerations:– Testing on a quarterly basis

– The more customized and branded the higher adoption

– Using mobile applications address the transaction fee cost issues for recipients

– Response is everything


Company ProfileMIR3 INTELLIGENT NOTIFICATION


Who is MIR3?

• Privately held

• Began in 2001

• Approx. 80 employees

• All software development and testing is local

• Global presence:– HQ in San Diego, CA

– EUR office in London

– ME office in Bahrain

• More than 5,000 installations– Over 130 Higher Education

Institutions

– Many of the Global Fortune 100

– Top 3 US cellular providers

– Top 4 global oil and gas

– Top 3 beverage bottlers

– 3 of the 5 largest financial institutions

– Many US government departments

The pioneer of enterprise notification and response software


2008 | 2009 | 2010 | 2011

EUROPELondon Headquarters of MIR3 UK Ltd. Datacenters in London and Zurich

AMERICASSan Diego Headquarters

Datacenters in San Diego, Denver, Chicago, Washington, DC and Toronto

MID-EAST/AFRICABahrain Headquarters of MIR3 Middle East

SAN DIEGO, CACorporate Headquarters

A Growing, Global Company


Intelligent Notification for…


CUSTOMER SERVICE

MARKETING

EVENT MANAGEMENT

HUMAN RESOURCES

SUPPLY CHAIN LOGISTICS

SALES MANAGEMENT

BUSINESS CONTINUITY

DISASTER RECOVERY

STAKEHOLDER COMMUNICATION

EMPLOYEE SAFETY

MASS ABSENTEEISM

EMPLOYEE LOGISTICS

IT SERVICE MANAGEMENT

IT SERVICE CALL

IT SERVICE DESK

INCIDENT MANAGEMENT

INCIDENT RESPONSE

CRISIS MANAGEMENT

PANDEMIC PLANNING

FACILITY PLANNING AND MANAGEMENT

EMPLOYEE ACCOUNTABILITY

PUBLIC SAFETY

Who Uses Intelligent Notification?


FINANCE

TRANSPORTATION

ENERGY

HEALTHCARE

EDUCATION

MANUFACTURING AND TECHNOLOGY

GOVERNMENT

*This document is not for marketing purposes.

http://www.schwab.com/public/schwab/home/index.html?cmsid=P-979213&pg=P-1023548&lvl1=home&refid=P-1064133&refpid=P-1005935

http://www.gecommercialfinance.com/index.html

http://www.citigroup.com/citigroup/homepage/index.htm

SingleWire and MIR3Quality Partners




Why SingleWire Chose MIR3?

Quality partner focused on mutual success

Mobility Expertise

Superior API with strong feature set

Most powerful notification platforms

No single point of failure architecture

Scalable, fully redundant global infrastructure

Superior customer support

Strategic Partnership

MIR3 RESELLERinEnterprise

• SaaS, licensed and hybrid deployment models

• Easy to use and deploy

• Proven reliability and scalability

• Seamless integration with most platforms

• Large global infrastructure

• GIS capability

OEM PARTERAPI Integration

• InformaCast Mobility Plugin

• One-Step Notification

• SOAP Architecture

• XML Payload

• Data resides in Singlewire application

• Leverages MIR3 fault-tolerant Infrastructure


inEnterprise Intelligent Notification Platform

SOLUTION OVERVIEW


Deliver important messages…

…and receive meaningful responses.

to anyone… anywhere… at any time…


Launching Notifications is Easy


CREATE NOTIFICATION

SELECT RECIPIENTS

SEND!

Full-featured Notification Platform

REACH PEOPLE ON ANY NUMBER OF DEVICES

EASILY MANAGE RECIPIENT CONTACT DATA

CHOICE OF RESPONSE OPTIONS

LAND LINE

SMARTPHONE

SMS

BLACKBERRY PIN-TO-PIN

MIR3 MOBILE RECIPIENT APP

EMAIL

PAGER

FAX

TTY

CSV

LDRPS

LDAP

FLAT FILE

USER-ENTERED VIA WEB PORTAL

CALL BRIDGE

FREE FORM TEXT

MULTIPLE CHOICE

TEXT TO SPEECH

RECORDED

CASCADE NOTIFICATION


How Intelligent Notification Works


WebServices API

Full Audit Reporting

• Real time, up to the minute reports

• Who received notifications, by which modality, at what time, and if and how they responded

• Distribute detailed reports

• Multiple report formats

• Interactive reporting


Optional Enhancements

INTELLIGENT NOTIFICATION


MIR3 Mobile Recipient

• Join a conference call with one touch, eliminating the need to dial a call-in number or remember an identifier

• Rejoin a conference call immediately if disconnected, as often happens on mobile phones

• Respond to an alert with one touch; there is no need to key in special codes or reply by email or SMS

• Automatically identify location so they can be directed to take appropriate action or take cover if in danger

• Send and receive alerts at no charge, unlike phone or SMS alerts

• Branded application for iPhone and Android


Location-based Notification: inGIS

• Geo-query module delivers alerts based on location

• Familiar mapping interface

• Draw directly onto mapped areas to create dynamic recipient groups

• Supports WMS standard to add overlays for property lines, utilities, infrastructure, weather, etc…

• Recipient icons show real-time status of individuals contacted



• Update recipient data from your master database to the MIR3 database

• Maintains data integrity

• Updates run automatically based on your schedule

• Flat file option covers most databases with no customization

• Easily customized for your database

• Available as hosted or installed

Data Management Solution: inConnect


inAccount Portal

• Self registration portal for users

• Enables quick registration

• Uploads information to the MIR3 system

• Enables easier data management

• Empowers users

• Self update of personal information

• Device priority – administrative override

Integration Solution: inSDK

Software Development Kit for inEnterprise

• Add inEnterprise notification to your legacy or custom-built applications simply and easily– Seamless integration– Includes easy-to-use API– Allows rapid proof of concept


Customer SuccessSTRAC



DemonstrationMIR3 INTELLIGENT NOTIFICATION



CONTACT:

Herve LeConte – Director, Channels and Alliances, MIR3, [email protected]

Mir3 Singlewire STUGGE Presentation

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