Ministry of Personnel, Public Grievances &

Pensions

Good Governance Simplified

Citizen First

• Processes being simplified to help citizens• Self certification in place of

affidavits and attestations• System attuned to be citizen

centric

Andhra Pradesh Reorganisation Act, 2014• Record time employee

allocation exercise for newly created State of Telangana.

Andhra Pradesh Reorganisation Act, 2014• For dividing All India Services

Cadres:–Transparent Allocation norms

adopted.

Division of Joint Cadre of AIS

of Manipur–Tripura• Allocation List Published.

• 100% Stakeholders’ satisfaction index of error free distribution.

For the Pensioners

• Out of 10,051 pending grievances 6197 disposed

• Prescribed timeline for processing of retirement benefits reduced from 2 to 1 year

• Monthly pre-retirement counselling workshops initiated

e–Governance – Web Enablement for Users

• EASY

• SPARROW

• PRISM

Leveraging Technology

• e-Service Book

• e-Record Room

• Precedent Library Software

Reduction in Processing Time

• Service Allocation for CSE:

• Cadre Allocation for IAS for CSE

• Appointment Proposals for Priority Sectors in EO Division: –Earlier: 12 Days–Now: 8.5 Days–Efforts ongoing

to reduce it further

2012: 62 Days 2013: 48 Days

2012: 148 Days 2013: 12 Days

Working Together

• Partnering with other Ministries for expeditiously resolving issues of common interest.

Replicating Best Practices

•Employee of the Month Scheme:

–Circulated for adoption by other Ministries / Departments

Equity in Governance

• Exemption from mandatory transfers accorded to Parents of differently abled children.

• Benefit to Reservation to Ex – Servicemen – Subsequent Employment.

• OBC Certificate format revised – long pending grievance redressed

Conducive Work Environment

for Women Employees• Rules being amended to:

Widen definition of ‘sexual harassment’ and ‘workplace’.

Respecting the Federal Structure

• Conference with Principal Secretaries:–September 9, 2014–Focussed on simplifying rules and

procedures based on States’ feedback

Thank You