MINING SYSTEMS CUSTOMER SERVICES OFFERING...

MINING SYSTEMS CUSTOMER SERVICESOFFERING PORTFOLIO

CONTACT USMining Systems Customer Services Sandvik Miningwww.mining.sandvik.com

SERVICESPlease contact your local Mining Systems Customer Services representative or contact the Global support team via the following email: [email protected] SPARE & WEAR PARTSPlease contact your local Mining Systems Customer Services representative or contact the Spare and Wear parts global Order Desk on the following email: [email protected]

OFFERING PORTFOLIOMACHINE AVAILABILITY 4-21OEM Review 66-Month Visual Inspections 812-Month Control and Protective Device Test and PLC Audits 1024-Month Engineering Audits 12Integrity Monitoring System 14Technical Support Officer 16Maintenance Services 18Training Services 20

LIFE ENHANCEMENT 22-39Initial Audit 24Engineering Audit and Structural Analysis 266-Year Audit 28Feasibility Study 30Refurbishment Upgrade Study 32Overhaul Refurbishment Project 34Capacity Upgrade Project 36Deconstruction Project 38

SPARE AND WEAR PARTS 40-53Spare and Wear Parts Categorization and Numbering 42Recommended Spare and Wear Parts Packages 44Critical and Capital Spare Parts Packages 46Engineered Spare Parts Solutions 48Engineered Wear Parts Solutions 50Parts Change Out Program 52

AUTOMATION AND SMART SERVICES 54-67Inspection Services 56Automation Solutions 58Condition Monitoring 60Optimization and Remote Monitoring 62Commissioning and Supervision 64Training Services 66

EHS IMPROVEMENT SERVICES 68-79Engineering Risk Assessment 70Collision Avoidance System 72Dust Suppression Improvement Services 74Spare Parts Recycling 76Conveyor Safety Training 78

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4 Customer Services Off ering Portfolio Customer Services Off ering Portfolio 5

MACHINE AVAILABILITY

The Machine Availability plan is a collection of technical services designed to drive continuous performance of your Sandvik mining and bulk material handling systems. Sandvik Customer Services support the full life cycle of the machines from the commissioning of a new machine to deconstruction of old. It‘s a long road. Let us guide you with our Machine Availability plan and expert services.

• Audits and Inspections that support your equipment, maintaining full availability long after the commissioning period.• Our Technical Support Offi cers using the Integrity Monitoring System will support you 24/7, ensuring the maximum

availability and integrity from your machine and operation.• If you have ongoing maintenance problems, let our OEM experience support you so that you can continue to

focus on your operations.• Sandvik Customer Services off er training packages that can be tailor-made to support your operations, equipment and staff .

SERVICES

OEM Review

6-Month Visual Inspections

12-Month Control and Protective Device Test and PLC Audits

24-Month Engineering Audits

Integrity Monitoring System

Technical Support Offi cer

Maintenance Services

Training Services

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6 Customer Services Offering Portfolio Customer Services Offering Portfolio 7

OEM REVIEWAs an Original Equipment Manufacturer (OEM), we have a unique knowledge of design as well as reliability and performance experience from similar machines around the world. Our OEM Review is a structured one-day site visit by an experienced Sandvik customer services employee. This review will develop a high-level overview of the operation. It is based on discussions regarding experience, track record, operating and maintenance activities, as well as physical observations.

SERVICE SCOPEThe outcome is a heat map of areas where your performance appears strong, potential open issues or reasons for concern. We evaluate your equipment based on 16 measures, grouped into four quadrants. During a wrap-up session our representative will discuss the findings from the review, also providing an opportunity to clarify or add information. A written visit report will follow, enabling you to streamline your operation by referring back to the heat map.

SERVICE VALUE ADDEDWith your in-house experience or third-party contractors, you already understand the day-to-day operational or maintenance requirements of your equipment. Our OEM Review service is an opportunity for external feedback and further improvements. We provide you with:• A chance to tap into our unique OEM knowledge• A way to learn “best practices” through our global experience• A quick and easy way to obtain external feedback on how your business is performing• Understanding of equipment original capacity and limitations• Support to justify maintenance requests and budgets• A view into the solutions that Sandvik Customer Services can provide

PRICING BASEThis service is based on a fixed service fee per defined work scope.

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6-MONTH VISUAL INSPECTIONSOur 6-month visual inspections provide you valuable expert feedback on the current condition of your equipment to help you further improve your maintenance and operational procedures. As this visual inspection will be conducted from accessible areas without entering confined spaces or using any external lifting devices, your support with the following will help minimize costs.

SERVICE SCOPEWithin this service we provide:• Structural visual inspection of machine structure for corrosion, damage, buckling, wear, deterioration and paint/coating

failures• Mechanical visual inspection of mechanical components, including buffers, rail scrapers and slew rack, for obvious wear or

lubrication problems, luffing system, brakes, drums, sheaves and visually accessible ropes for wear, fraying, grease and end fixtures

• Electrical visual inspection of electrical equipment for external damage (no function test or measurements, no inspection of wiring or interior check of junction boxes/switch gears)

• Modifications checks for modifications, removed components, and disablement since the last 6-Month Visual Inspection (if completed)

• Operations check on machine under normal operating conditions (e.g. trippers must be connected to the mobile machine)

You will be asked to support the auditing officer by:• Providing a shutdown window and personnel to isolate equipment and remove guards• Providing access to the machine with operator to operate the machine as directed• Providing a competent person to obtain data from the plant operating system• Informing the auditing officer of any changes to the machine or operating conditions since the last audit• Thoroughly cleaning the machine with high pressure and ensuring there is no material build-up

SERVICE VALUE ADDEDOEM expertise is the best way to increase machine availability by: • Tapping into our unique knowledge• Providing valuable external feedback for how to operate your equipment• Ensuring your equipment performance for next 6-month period• Shedding light on “best practices” from our global experience• Building up your preventive maintenance experience

PRICING BASEThis inspection price is fixed per machine inspected.

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12-MONTH CONTROL AND PROTECTIVE DEVICE TEST AND PLC AUDITSThis audit provides you with expert OEM feedback on the physical Control and Protective Device testing of the hard and soft limits for the slew, luff, long travel and anti-collision, as well as all emergency push buttons and misalignment switches. PLC system function and records will also be checked during this audit.

SERVICE SCOPEWithin this service:• The machine will be driven through its successive limits to check that the limits are intact and operational and to check the

limits in your plant operating software to ensure that activated limits are registering the relevant alarms• All malfunctioning limits are to be reported to your representative immediately• A previous version of the Control and Protective Device Tests and PLC program saved during the last audit should be

prepared for review and comparison with the new situation• All changes are to be justified by checking against your approved change management documents• Any software or hardware simulations (“bridges”) discovered are to be checked against local bridging procedure records

and brought to your attention• The current electrical documentation (schematics) is to be reviewed with regard to any hardware modification performed

during the last audit, or to find anomalies should a first-time audit be conducted• Marshaling panel and remote I/O panels will be checked for any hardware simulations (“bridges”)• Any non-approved control logic changes discovered are to be noted and brought to your attention

You will be asked to support the auditing officer by:• Providing a shutdown window and personnel to isolate equipment and remove guards• Providing access to the machine with operator to operate the machine as directed• Providing a competent person to obtain data from the plant operating system• Informing the auditing officer of any changes to the machine or operating conditions since the last audit• Thoroughly cleaning the machine with high pressure and ensuring there is no material build-up

SERVICE VALUE ADDED• A quick and easy way to obtain external feedback for how to optimally operate your equipment• Check of all main CAPD together with PLCs• Ensure your equipment safety performance for the next 12-month period• A way to learn “best practices” through our global experience• Build up your preventive maintenance experience

PRICING BASEThis inspection price is fixed per inspected machine.

Customer Services Off ering Portfolio 13

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24-MONTH ENGINEERING AUDITSYou strive to identify issues before they impact safety or production. Our 24-Month Engineering Audit can help. We target key mechanical and electrical components that can be costly and take time to replace, which reduces your risk of lengthy downtime. We also target failures of any key structural elements with the aim to help prevent any potential safety issues while maintaining production. Our 24-month audits are performed by a degree-qualifi ed mechanical/structural engineer with considerable experience in the design and auditing of equipment for continuous handling of bulk materials and a strong working knowledge of all relevant codes. These audits aim to determine the current condition of your equipment by reviewing documentation relating to its history and through inspection and auditing procedures. If we‘ve previously implemented the Machine Availability Plan, this 24-month audit will include the documented results from four 6-month inspections and two 12-month CAPD and PLC audits.

SERVICE SCOPEScope of this service includes:• Visual inspection of exterior and interior structural elements • Wall thickness measurements and structural integrity• Mechanical and Electrical components inspection• CAPD and PLC audits• Modifi cations and operations checks

You will be asked to support the auditing offi cer by:• Providing a shutdown window and personnel to isolate equipment and remove guards• Providing access to the machine with operator to operate the machine as directed• Providing a competent person to obtain data from the plant operating system• Informing the auditing offi cer of any changes to the machine or operating conditions since the last audit• Thoroughly cleaning the machine with high pressure and ensuring there is no material build-up

SERVICE VALUE ADDEDSandvik OEM expertise is the best way to increase machine availability by:• Providing valuable external feedback on current equipment condition• Checking all main structural, mechanical and electrical components• Ensuring your equipment safety performance for the next 24-month period• Building your preventive maintenance experience• Improving your operational activities

PRICING BASEThis inspection price is fi xed per machine inspected.

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Customer Services Offering Portfolio 15 14 Customer Services Offering Portfolio

INTEGRITY MONITORING SYSTEMInspections are a crucial part of any equipment preventive maintenance regime. They must be conducted not only to achieve peace of mind but also to maintain contractual rights to claim warranties. We combine our extensive experience with the latest technologies. We‘ve developed a new inspection process called the Integrity Monitoring System, which combines our understanding of design calculations and criteria and machine usage factors with application knowledge and global references.Where “traditional“ manual inspections require thorough preparation before an inspector arrives on-site and the possible use of clumsy data “tick sheets,“ our new way of working requires only a download of the relevant inspection configuration and detailed procedures to a handheld device. Supported by server technology and an expert library of machine references, the handheld device doubles as an inspection tool and a navigation instrument when evaluating different phenomena and assessing mechanical, electrical and structural componentry. Coupled with RFIC or Bar coding an inspector can quickly identify inspection points and align parts recognition. This functionality enables an inspector to print an executive report while still on-site, which can help you address significant issues without losing time. The report can be signed and immediately uploaded so that we can begin ordering spare and wear parts, components or new services.

SERVICE SCOPEOur Integrity Monitoring System service can be ordered only in combination with our OEM-trained inspectors, who will execute the inspection. The process includes:• Arrival on-site with downloaded data onto a handheld device (Motion F5t) that is specific to your specific machine• Stopped and running inspection with specific focus on any customer-related issues• Immediate reporting and sign-off prior to the inspector leaving your site• Faster delivery of spare and wear parts and the setting up of future Sandvik services• Better machine data due to past inspections being “stored“ on the device

SERVICE VALUE ADDEDValue-added is above and beyond current manual base inspections. These values are known as the “FACTS“:• Follow-through - Required actions that are clearly reported, tracked in the system, and highlighted in subsequent

inspections. This system helps get things done.• Asset management - Supports benchmarking and tracking of multiple machines. This allows you to put money and

resources where best needed.• Consistency - Focuses on key potential issues with clearly defined criteria. This tool gives you unbiased and objective

information.• Transparency - Tells you exactly what is inspected and how. This tool shows immediately what is done and the net results.• Speed - Moves planning off-site to speed up the actual on-site inspection, with immediate reporting. Faster inspections

mean less lost production; faster reporting means issues can be addressed before affecting production.Although the value-added directly supports the maintenance department, it supports much broader objectives of maximizing production, benchmarking, and asset management. Each of your stakeholders will capture value from different components of the new inspection process.

PRICING BASEThis service is based on a fixed service fee per defined work scope.


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16 Customer Services Off ering Portfolio

TECHNICAL SUPPORT OFFICERThe Technical Support Offi cer (TSO) is a Sandvik consultant you can contract for full-time or part-time on-site support. Our TSO can assume his activities either during the commissioning/handover phase of a project, the warranty period or within the post-warranty life cycle phase of the equipment. Our TSO provides fast and expert OEM support. The role is advisory and consulting (not hands-on maintenance). Our TSO maximizes cost eff ectiveness and plant availability while maintaining safety and environmental compliance. The TSO is also fi rst point of contact for both you and Sandvik, therefore off ering faster support solutions for everyday or breakdown scenarios.

SERVICE SCOPE• Resolution of technical issues - review of drawings, specifi cations and interact directly with Sandvik Global Technical Center

experts or project execution offi ces • Facilitate handling of warranty issues with new equipment by establishing quick communication channels and acting as a

“mediator” between parties• Promote and implement Sandvik inspection procedures or engineering audits and drive implementation of

recommendations with you• Track condition of critical major components - identify and monitor wear behavior and provide appropriate services such as

oil and grease sampling• Ensure machine effi ciency initiatives through availability and reliability monitoring• Provide quotations and advise on change-outs with Sandvik personnel and review inventory of other recommended spare

parts and provide quotations• Identify shortfalls in capabilities and proactively promote diff erent training concepts • Support shutdown planning and provide advisory services• Enforce best Environment, Health and Safety (EHS) practices• Actively participate in your design, maintenance, operations and safety meetings• Create monthly reports for you on activities, improvements, savings, proposals and recommendations• Track and benchmark actual operating performance and cost data with your support

SERVICE VALUE ADDEDWith this service we provide you:• Increased availability through proactive maintenance support• Faster answers to all equipment-related issues and questions• Correct equipment usage and effi cient processes• Shorter shutdowns through better planning and expert technical support• Optimized inventory of critical parts and key wear items• Improved safety through best industry practices and a strong safety culture• Proactive contribution to continuous machine enhancement/improvement process• Direct contact with OEM and in-house technical disciplines (mechanical, structural, electrical and control) combined

with direct contact to various Sandvik Customer Services and technical departments

PRICING BASEThis service is based on a fi xed service fee per agreed period of work.


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MAINTENANCE SERVICESOur maintenance services include a range of preventive and corrective services that combine our OEM support and execution with quality Sandvik spare parts to minimize shutdown time and ensure that your equipment is available and operating.As a new addition to our comprehensive service offering, in certain cases we can offer a full maintenance and repair contract coupled with expert spare parts services for your equipment and systems. These contracts enable you to focus on your operations and can be negotiated separately according to the scope, location and other local conditions.

SERVICE SCOPEThe maintenance services listed below are supported by this plan. If you‘re interested in a maintenance service that isn‘t listed, please contact your local Sandvik customer service manager for more information. • Slew bearing change-outs (new service for Sandvik machines)• Rocker bearing change-outs (new service for Sandvik machines)• Slew wear and backlash measurements• Bucket wheel change-outs• Bucket replacements• Gearbox replacements• Bogie replacements• Luff cylinder replacements and repairs• Cable chain repairs• Chute liner modifications and repairs• Conveyor components maintenance and repairs• Conveyor systems maintenance and repairs

SERVICE VALUE ADDEDMaintain the integrity of your equipment and upholding safe operation under our care is our top priority. We‘ve implemented the following services to highlight our focus and commitment to you and the life cycle of your equipment:• Utilization of complete OEM know-how• Local care and global support• One point of contact for inspection, preparation and execution of preventive and corrective maintenance• Complete equipment documentation, procedures and commissioning history available during whole process• Further support regarding spare and wear parts

PRICING BASEThis service is based on a service fee per agreed period of work, local auxiliary equipment cost and cost of spare and wear parts.

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Customer Services Offering Portfolio 21 20 Customer Services Offering Portfolio

TRAINING SERVICESAs a leading OEM with a global footprint, we operate training programs in every corner of the world. From specialized conveyor safety training in Finland to maintenance development training services in Australia, we can develop tailor-made training courses on a global level to meet your specific requirements.

SERVICE SCOPEWe offer training services for both new and existing mining or material handling equipment as well as refresher and new personnel training. As an OEM we support operator training for all machines delivered in our product line. We can also set up training to suit any requirements and production schedules.Mining and material handling equipment we support are:• Rail-mounted machines• Crawler-mounted machines • Conveyor systems• Crushing plants

Personnel training can be focused on:• Operator training - new and refresher• Maintenance trainings - development of personnel• Safety trainings - equipment safety and work place safety

SERVICE VALUE ADDEDTraining using our OEM expertise is the best way to increase machine knowledge by:• Tapping into our unique OEM knowledge• Receiving external feedback on how your personnel are developing• Ensuring competence development of your personnel• Aiding in your personnel safety performance• Learning “best practices” through our global experience

PRICING BASETraining price structure varies depending on the market operation area and where the training is to be held.

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LIFE ENHANCEMENT

Our Life Enhancement program combines engineering expertise with major refurbishments and upgrades to ensure the overall integrity and productivity of any mining and material handling system. Considering a capacity upgrade of your existing equipment? Is your equipment more then 20 years old and needs a fresh start? Our Life Enhancement program is the solution.

Step 1 - Initial audit that will determine the condition of your equipmentStep 2 - Engineering audits and structural analysis will give us detailed information about the condition of steel structure and

components that you can utilize in the futureStep 3 - Our comprehensive studies will show you the impact on equipment CAPEX and OPEXStep 4 - Preparation, planning and execution of any equipment upgrade, refurbishment or deconstruction projects

SERVICES

Initial Audit

Engineering Audit and Structural Analysis

6-Year Audit

Feasibility Study

Refurbishment/Upgrade Study

Overhaul/Refurbishment Project

Capacity Upgrade Project

Deconstruction Project

Customer Services Offering Portfolio 25

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24 Customer Services Offering Portfolio

INITIAL AUDITOur initial audit provides you valuable feedback regarding the current condition of your equipment and operation activities and helps to identify potential equipment upgrades. It‘s based on discussions about experience, track record, operating and maintenance activity records and physical observations.The initial audit typically involves a site visit of between one and three days by our experienced service engineer. It includes visual inspections at critical areas (such as points for potential risk of cracks, deterioration, bends and deflection) and a report of initial findings. The audit may also include reviews of structural integrity and fatigue, as well as on main mechanical items including primary hoist systems and slew systems.

SERVICE SCOPEThis service should be the first step in any equipment integrity evaluation process. Scope of this service includes: • Machine walkover• Audit and review of critical structural parts and systems for visible damages and wearing• Visual audit of all main mechanical and electrical components for wear and tear• Audit of all operational activities with focus on control and protect devices and equipment performance• Wrap-up session During a wrap-up session our expert engineer will discuss the findings from the audit and offer opportunity to clarify or add information. A written visit report will follow with findings and first recommendations. The report findings should enable development of a second step where we can provide you with more details and recommendation in services through our Engineering Audit & Structural Analysis.

You will be asked to support the auditing officer by:• Providing a shutdown window and personnel to isolate equipment and remove guards• Providing access to the machine with operator to operate the machine as directed• Providing a competent person to obtain data from the plant operating system• Informing the auditing officer of any changes to the machine or operating conditions since the last audit• Thoroughly cleaning the machine with high pressure and ensuring there is no material build-up• Providing men-lift, EWP, crane-basket or similar to access elevated structural/mechanical components which cannot be

safely and securely accessed by existing walkways, ladders and/or platforms

SERVICE VALUE ADDEDOur Initial Audit service is a unique opportunity for external feedback and further improvements. We provide you:• A chance to tap into our unique OEM knowledge• A way to learn “best practices” through our global experience• A quick and easy way to get external feedback regarding how your business is performing• Understanding of equipment original capacity and limitations• OEM support to justify maintenance requests and budgets

PRICING BASEThis service price is fixed per machine inspected.


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ENGINEERING AUDIT AND STRUCTURAL ANALYSISThe aim of our Engineering Audit is to identify issues with regard to key mechanical and/or electrical components, particularly targeted because of the potential cost and lead time to replace them, the risk of severely wearing out or of unexpected failures in the near future. Likewise in our Structural Analysis, condition of any key structural elements must be targeted due to potential for future upgrade and refurbishment and not only because of their potential impact on machine integrity. Appropriate condition, respectively a sound structure, is the main bottleneck in any upgrade or refurbishment programs because the bearing structure needs to be able to support additional weight and forces. Our equipment integrity evaluation process is the second step in our Life Enhancement service program.

SERVICE SCOPEScope of our Engineering Audit includes:• Stress measurements (strain gauging, proof loading, etc.)• Physical tests (wall thickness, dye-penetrant, etc.)• Performance tests and evaluation (power consumption, motor rating, hydraulic, etc.)• Lifetime extension of estimation of TCO

Scope of our Structural/Mechanical Analysis includes:• Review of Sandvik equipment or re-modeling and re-calculation of other OEM equipment (FE-analysis including simulations,

upgrade options under all operational conditions, determination of overall limits and boundaries of the system, potential integration of state-of-the-art concepts, etc.)

• Fatigue life predictions• QC procedures, inspection sequences and maintenance instructions

Scope of the Control/Electrical audit:• Control and protective device audit• PLC audit• Main electrical component audit and review

A full written report related to the engineering audit together with structural analysis findings and recommendations will follow. The report findings should enable development of a third step where we can summarize all findings from previous steps into the Feasibility Study or Refurbishment/Upgrade Study.

You will be asked to support the auditing officer by:• Providing a shutdown window and personnel to isolate equipment and remove guards• Providing access to the machine with operator to operate the machine as directed• Providing a competent person to obtain data from the plant operating system• Informing the auditing officer of any changes to the machine or operating conditions since the last audit• Thoroughly cleaning the machine with high pressure and ensuring there is no material build-up• Providing men-lift, EWP, crane-basket or similar to access elevated structural/mechanical components which cannot be

safely and securely accessed by existing walkways, ladders and/or platforms

SERVICE VALUE ADDEDWe provide you:• A chance to tap into our unique OEM knowledge• A quick and easy way to obtain external feedback regarding how your system is performing• OEM audit of your equipment• Understanding of equipment original capacity and limitations for potential upgrade or refurbishment• Recommendation for QC and maintenance procedures • OEM support to justify new development budgets• A view into the solutions that Sandvik Customer Services can offer

PRICING BASEThis service price is fixed per machine inspected.


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6-YEAR AUDITThis structural engineering audit after 6 years of operation follows successful implementation of our shorter-term services such as 6-, 12- and 24-month audits. We develop a structural engineering model from your as-built drawings. Any equipment modifi cations must be incorporated into the model. We use operational parameters obtained to create the load case scenarios and include those in the model, too. FEA may be required to assess critical details or components if the engineering model does not provide suffi cient accuracy. Our auditor also produces mass balance diagrams.

SERVICE SCOPEOur auditor will conduct a machine design review of structural and mechanical components either by creating an engineering model of the machine or reviewing an existing model if it is adequate.Scope of the service under this audit includes:• Structural and mechanical checks to determine conformance with relevant engineering standards• Structural integrity (strength, buckling, bending, etc.)• Overall stability (center of gravity)• Wheel loads• Fatigue life predictions (fatigue and life cycle review)• QC procedures, inspection sequences and maintenance instructions A full written visit report related to this audit, together with structural analysis fi ndings and recommendations, will follow. The report fi ndings should enable development of a third step where we can summarize all fi ndings from previous steps into the Feasibility Study or Refurbishment/Upgrade Study.

SERVICE VALUE ADDEDWe provide you:• A chance to tap into our unique OEM knowledge• A quick and easy way to obtain external feedback regarding equipment condition• OEM audit of your equipment• Review of equipment original capacity and limitations• OEM support to justify new development budgets• A view into the solutions that Sandvik Customer Services can off er

PRICING BASEThis service price is fi xed per agreed scope.



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FEASIBILITY STUDYA feasibility study is a vital step before considering any future investment. This is the evaluation before any redesign, of a mining process, stockyard layout or crushing plant. During this evaluation our engineers and other experts familiarize themselves with your current ongoing process and condition of the equipment. We use this to prepare a proposal for an investment in new equipment or the feasibility of refurbishing or upgrading your existing equipment. We provide a comparison of investment costs for all options as part of this proposal.

SERVICE SCOPEA feasibility study for investment in new or refurbishment/upgrade of existing equipment mainly consists of:• Overview of existing equipment and its specifications• Current operation activities and capacities• Comparison of future targets with potential options (mechanical/electrical)• Expected outcome of feasibility study• Different potential solutions with new equipment or refurbishment/upgrade of existing• Basic project execution plan for both solutions• Comparison of total investment costs of new vs. refurbishment/upgrade equipment This service typically combines our other services, including walkover, Initial Audit, Engineering Audit & Structural Analysis or 6-Year Audit. All these services are vital in enabling our Feasibility Study to be used in further investment evaluation processes. SERVICE VALUE ADDWe provide you:• A chance to tap into our unique material handling knowledge and experience • A quick and easy way to obtain external feedback regarding equipment condition• Review of operational and maintenance procedures • Review of equipment original capacity and limitations• OEM support to justify new development budgets• OEM support with deciding between new and refurbished/upgraded equipment • A view into the solutions that Sandvik Customer Services can offer

PRICING BASEThis service price is fixed per agreed scope.


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REFURBISHMENT/UPGRADE STUDYOur Refurbishment Study reflects the current condition of your equipment in operation 20 years or longer and its potential for life enhancement/lifetime extension. Our Upgrade Study applies to any equipment whose existing structure permits the execution of a capacity upgrade, technical modification or automation upgrade.The most critical and often limiting factor for many refurbishment or upgrade options is the overall condition of the existing steel structure and its potential for modifications. SERVICE SCOPEThis study consists of:• Review of current equipment condition• Corrosion and integrity problems• Structure modification possibilities• Mechanical and electrical issues• Basic project execution plan• Refurbishment/upgrade cost estimation This service typically combines our other services, including Initial Audit, Engineering Audit & Structural Analysis or 6-Year Audit. All these services are vital in enabling this study and its use in further investment evaluation processes. SERVICE VALUE ADDEDWe provide you:• A chance to tap into our unique material handling knowledge and experience • A quick and easy way to obtain external feedback regarding equipment condition• Review of operational and maintenance procedures • Review of equipment original capacity and limitations• Feedback on equipment steel structure condition and modification capabilities• Support of lower investment for refurbishment/upgrade• OEM support to justify new development budgets• A view into the solutions that Sandvik Customer Services can offer

PRICING BASEThis service price is fixed per agreed scope.


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OVERHAUL/REFURBISHMENT PROJECTOur Overhaul/Refurbishment projects apply only to your equipment in operation longer than 20 years. This is the final step in bringing your equipment to as-built condition, following a successful initial audit, engineering/structural audit and refurbishment study. We run the projects along the same processes as with new equipment, from engineering kickoff through final commissioning. As steel structure condition is the most critical factor for any refurbishment project, we utilize and refurbish as much of the existing structure as possible. We replace all other structural components with new components. Mechanical components will also be refurbished or replaced, while in most cases electrical components are replaced with new components. SERVICE SCOPEOur Overhaul/Refurbishment projects include all typical project phases and will be supervised by our experienced project managers. Standard phases include but are not limited to:• Project handover and kickoff• Basic engineering• Detail engineering• Fabrication (refurbish and new structure)• Procurement (mechanical and electrical components)• Transport to site• Erection on site• Supervision and commissioning During the project various upgrades and improvements may be added, However, an overhaul/refurbishment by itself will only restore the machine to its original state. All other potential requirements will need to be discussed separately before the beginning of the project.

SERVICE VALUE ADDEDWe provide you:• Our unique mining and material handling projects knowledge and experience• OEM feedback on equipment condition with special attention to steel structure condition and modification capabilities• Project business with vast experience and global support• Know-how for support during all stages of the project• Spare and wear parts support during entire life cycle • A view of the ideas and solutions that our Sandvik Customer Services team can offer

PRICING BASEThis service price is fixed per agreed project scope, project schedules, terms of delivery, terms of payment and other commercial conditions.

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CAPACITY UPGRADE PROJECTBefore entering into any capacity upgrade discussion, certain steps must be understood as a base. While mechanical and electrical parts and components are more easily modified or replaced by state-of-the-art equipment, the main structural steel parts remain most valuable and must be approached with sensitivity. We recommend an initial audit, engineering/structural audit and upgrade study as your first step in increasing machine capacity. We run overhaul/refurbishment projects along the same processes as with new equipment, from engineering kickoff through final commissioning. The engineering stage is most critical, during which all existing machine limitations must be reviewed and resolved. SERVICE SCOPEOur Overhaul/Refurbishment projects include all typical project phases and will be supervised by our experienced project managers. Standard phases include but are not limited to:• Project handover and kickoff• Basic engineering• Detail engineering• Fabrication of steel structures• Procurement (mechanical and electrical components)• Transport to site• Erection on site with supervision and commissioning During such projects various upgrades and improvements must be executed with special attention to material flow on transfer points. This is the most critical area and bottleneck for any capacity upgrade to mining and material handling machines. SERVICE VALUE ADDED• Our unique mining and material handling projects knowledge and experience• OEM feedback on equipment condition with special attention to steel structure condition and modification capabilities• Extensive project business experience and global support• Know-how for support during all stages of the project• Spare and wear parts support during entire life cycle • A view of the ideas and solutions that our Sandvik Customer Services team can offer


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DECONSTRUCTION PROJECTDeconstruction is the final stage in the life cycle of a mining or material handling machine. We‘ve developed a three-phase approach for such projects, including guidelines for successful execution: Phase 1 - Development of deconstruction conceptPhase 2 - Detailed planning and engineering of individual deconstruction stepsPhase 3 - Project management and execution

SERVICE SCOPEDeconstruction project phases are divided into the following activities:Phase 1 - Development of deconstruction concept• Working procedure for a safe and secure deconstruction• Deconstruction methodology

Phase 2 - Detailed planning and engineering of individual steps• Method statement of individual sequences• Critical lift study including lift data sheets, centers of gravity, etc.• Overall stability study/review• Laydown study/site management

Phase 3 - Project management and execution• Project planning and schedules• Prep-work (e.g. lifting lugs to be attached, temporary structural reinforcements, etc.)• Auxiliary equipment and logistics• Project execution and site supervision

SERVICE VALUE ADDED• Open book concept with full cost control• Our unique project planning and management knowledge and experience• Execution of many projects in the same area with local support• A view of the ideas and solutions that our Sandvik Customer Services team can offer


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SPARE AND WEAR PARTS

Our Spare and Wear Parts service packages are designed to support you through the entire life cycle of your equipment. Spare and wear parts play the most vital role during the life cycle of any equipment, and we pay special attention to that role through this program.

• Our Spare and Wear Parts catalogs make your ordering easy• Different recommended, critical or capital Spare and Wear Parts packages will support your new equipment during its first

years of operation• Engineered Spare and Wear Parts solutions, such as different components or steel structure assembly groups• We provide full support during procurement, transport and installation of your new parts

SERVICES

Spare and Wear Parts Categorization and Numbering

Recommended Spare and Wear Parts Packages

Critical and Capital Spare Parts Packages

Engineered Spare Parts Solutions

Engineered Wear Parts Solutions

Parts Change-out Program

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CATEGORIZATION AND NUMBERINGOur Categorization and Numbering service delivers you spare and wear parts identification and categorization. During inspection and identification our personnel, supported by a spare and wear parts engineer, will generate a list including a parts numbering system. Parts identified as spare or wear will be provided with a Sandvik part identification bar code or RFID tag containing a unique part number, part location and machine identification. Following the inspection and identification you‘ll receive a spare and wear parts catalog with part numbers and details. Your catalog will be linked with drawings (depending on availability) and part specifications that will enable you to search for parts by name or number. We can also offer an optional web-based catalog with a direct link to our Order Desk.

SERVICE SCOPEOur Categorization and Numbering service scope consists of the following services and supplies:• Machine parts inspection and identification of parts• Classification of inspected parts in spare and wear part categories• Cataloging of parts and generating of unique part numbers for the inspected parts• Labeling of inspected parts with Sandvik part identification stickers

SERVICE VALUE ADDED• The Spare and Wear Parts catalogs are the perfect tools for service and maintenance teams to select and identify parts that

may have been damaged or need replacement • Purchasing or replacing parts will be much easier and quicker thanks to the catalog and parts numbering (plus RFID from

2015 onward)• It will reduce the time needed for the ordering of parts thanks to clear part identification, as well as reducing the delivery time• Overall it will result in a much safer workflow and significant reduction in order and downtime of the machine

* We offer this service for our own equipment as well as machines manufactured by other OEMs

PRICING BASEThe pricing for our full Categorization and Numbering service is fixed and depends on the machine type and the number of installed parts.

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RECOMMENDED SPARE AND WEAR PARTS PACKAGESOur Recommended Spare and Wear Parts Packages service delivers you recommended parts packages that are necessary for normal machine operations. This service offers analysis of the customer machines and provides recommended parts lists at any stage of your machine life cycle. As part of the recommendation process we will perform a risk analysis and part classification. Based on the likelihood and the consequences of failure a recommendation process will define the parts in various categories. We‘ll offer you different parts packages based on the outcome of the recommendation process.

SERVICE SCOPEThe scope consists of multiple services and supplies.Main service scope:• Machine parts risk assessment • Machine parts cataloging • Client existing stock reviews • Parts pricing with parts lead time and stock location • Cost estimation of transport and logistic support

Optional service scope:• Execution of orders (procurement and delivery) • Quality inspection of main parts prior to shipping • Parts stock solutions

SERVICE VALUE ADDED• The risk assessment and the recommendation process is tailor-made for mobile machine solutions which enable you to

better forecast • This will enable better forecasting of maintenance budgets and time schedules• The full order and supply chain solution is managed and executed by our global Order Desk function • In case of repeated orders you can log in on the web base and order the required parts via internet


PRICING BASEThe pricing for this service depends on the time of service request as well as the machine complexity.


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CRITICAL AND CAPITAL SPARE PARTS PACKAGESOur Critical and Capital Spare Parts Packages service delivers you components that, if kept in stock, will reduce downtime in the event of a major failure. You‘ll receive a critical and capital spare parts list of those parts required to be on site or in stock to reduce the risk of long delivery time and significant machine downtime. As a part of the evaluation process we‘ll perform a risk analysis and part classification. Based on that process we will define the parts in critical and capital categories.

SERVICE SCOPEThis service consists of multiple services and supplies.Primary service scope:• Machine parts risk assessment • Machine parts cataloging • Client existing stock reviews • Parts pricing with parts lead time and stock location • Cost estimation of transport and logistic support

Optional service scope:• Execution of orders (procurement and delivery) • Quality inspection of main parts prior to shipping • Parts stock solutions

SERVICE VALUE ADDED• This service will significantly reduce the risk of machine downtime due to parts long lead time and delivery• The risk assessment and the recommendation process is tailor-made for mobile machine solutions which enable you to

better forecast maintenance budgets and time schedules• The full order and supply chain solution is managed and executed by our global Order Desk function • In the case of repeated orders you can log onto the web base and order the required parts via internet

* Sandvik is offering this service for our own equipment as well as machines manufactured by other OEMs

PRICING BASEThe pricing for this service depends on the time of service request as well as the machine complexity.


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ENGINEERED SPARE PARTS SOLUTIONSOur Engineered Spare Parts Solutions service delivers you tailor-made spares for your machines. The service includes the required design changes, the recommendation of alternative parts as well as the full supply chain from ordering of parts to the transport to site. Through this service we can provide solutions for part standardization across your machine fleet. We also offer redesign and modification of parts in the event of exchange of machine spare parts from one OEM to another.

SERVICE SCOPE• Design of engineered spare parts• Offering of alternative parts for different OEMs• Risk assessment in case of new design implementation • Parts pricing and lead time investigation• Standardization recommendation covering your complete fleet

SERVICE VALUE ADDED• Extensive engineering experience from similar machines• Our standardization service will help you reduce warehouse stock thanks to part commonality across the machines• The engineered solutions for the spare parts and the offering of OEM alternatives will reduce costs and downtime while

providing one point of contact• We deliver the full peace of mind solution, including the purchasing and shipping of the parts from fabricator to

your site or warehouse• Our global Order Desk function manages and executes the full order and supply chain solution• In case of repeated orders you can log in on the web base and order the required parts via internet


PRICING BASEThe pricing for this service depends on the part and the extensiveness of machine fleet to be standardized.


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50 Customer Services Off ering Portfolio50 Customer Services Off ering Portfolio

ENGINEERED WEAR PARTS SOLUTIONS Our Engineered Wear Parts Solutions service delivers you tailor-made wear parts for your machines. This service includes optimization of wear material to increase lifetime and reduce downtime, as well as wear area optimization, such as chute redesign or bucket wheel teeth shape optimization. We provide required design changes, recommend alternative parts and facilitate the full supply chain, from ordering of parts to transport to site. Our service delivers solutions for part standardization across your fl eet.

SERVICE SCOPEMain service scope:• Design of wear parts • Selection and off ering of wear material alternatives• Review of parts shape or fl ow ability of chutes• Risk assessment in case of new design implementation • Pricing and lead time investigation of parts• Standardization recommendation covering your complete fl eet

SERVICE VALUE ADDED• Our wear materials expertise• Extensive engineering experience from similar machines• Our standardization service will help you reduce warehouse stock thanks to part commonality across the

machines• The engineered solutions for the spare parts and the off ering of OEM alternatives will reduce costs and downtime while

providing one point of contact• We deliver the full peace of mind solution, including the purchasing and shipping of the parts from fabricator to your site or

warehouse• Our global Order Desk function manages and executes the full order and supply chain solution• In case of repeated orders you can log in on the web base and order the required parts via internet

* We off er this service for our own equipment as well as machines manufactured by other OEMs

PRICING BASEThe pricing for this service depends on the part and the extensiveness of machine fl eet to be standardized.



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SPARE AND WEAR PARTS CHANGE-OUT PROGRAMOur Spare and Wear Parts Change-out Program delivers you a complete spare and wear part supply chain solution, including installation of the part on the machine and the re-commissioning of the machine. This service covers the complete supply of the parts, including purchasing, logistics and transport, shipping to site, installation of the part and re-commissioning of the machine. The installation and re-commissioning service provide dismantling of the damaged part, including transportation to a rehabilitation shop or a scrap yard, installation of the new part under the supervision of our specialists and final startup of the machine.Our specialized team of Order Desk experts, engineers and experienced site erection and commissioning supervisors will plan and schedule your installation. We will subcontract approved auxiliary equipment and local skilled labor during installation, who will work under the constant watch of our experienced site supervisor.

SERVICE SCOPE• Supply of the exchange parts • Planning and engineering of the exchange process• Parts transport to site • Managing of on-site activities • Installation labor and auxiliary equipment supply• Supervision of all installation activities • Re-commissioning of the machine

SERVICE VALUE ADDED• Global experience in supplying mining and materials handling machines • Our experienced site personnel will ensure safe and professional change-out of parts • Change-out plan is developed together with engineers and site personnel in order to avoid unexpected delays during the

installation of the parts and to reduce downtime of your machine• We hold direct contact with the part supplier to eliminate interfaces during installation and ensure a correct information flow• We can offer an extended warranty package as an option


PRICING BASEThe pricing for this program depends on the parts, type and complexity of the machine.


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AUTOMATION AND SMART SERVICES

Our Automation and Smart Services program optimizes equipment on your existing machines and offers applications for new machines with a focus on increasing their safety, productivity and autonomous operations. To achieve higher productivity or improve safety you don’t always need to invest in new equipment. Our services can help you increase equipment productivity by upgrading safety features.

• Inspection services will help us understand your future expectations and possibilities• Our Automation Solutions will elevate your equipment performance to the next level• Our Condition Monitoring solutions can help you avoid shutdowns and other surprises in the future• With Remote Monitoring, our support is never far away• Our supervision, commissioning and training services will tune new equipment for operation

SERVICES

Inspection Services

Automation Solutions

Condition Monitoring

Optimization and Remote Monitoring

Commissioning and Supervision

Training Services


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INSPECTION SERVICESAs OEM of your equipment, we can support you through the complete life cycle of mobile machines or complete material handling installations. Following this approach we have set up a modular inspection program which covers the majority of the electrical, control and operational components and functions. Our customer service team off ers this service based on our unique knowledge of the functional design of all types of mobile machines and material handling systems, based on many global projects utilizing our sophisticated inspection tool IMS. Our modular inspection concept can be seen as one tool to assist the implementation of our machine availability plan:• Built from expertise• Based on structure• Delivered with facts

SERVICE SCOPEWe provide the following inspection modules of electrical equipment for mobile machines and material handling equipment:• Six-month inspections• Annual inspections including CAPD and PLC audits• Regular measuring of electrical systems as per applicable regulations Deliverables:• Inspection photo report per machine• Further recommendations to improve machine condition• Analyzing of Condition Monitoring results when applicable • List of labor hours and estimated cost required for repairs

SERVICE VALUE ADDED• Increasing availability• Reducing dedicated maintenance costs and, consequently, TCO • Limitation of capital requirements

Our inspection protocols and tools are designed externally prior to the inspection. On-site reports are immediately available: • Expedites reporting effi ciency and assists in root cause analyses• Provides a more effi cient inspection through logical sequencing• Facilitates quicker sourcing of spare and wear parts and services

PRICING BASEPrice is based on agreed scope and our standard hourly rates.


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AUTOMATION SOLUTIONSOur Automation Solutions are designed to marry your needs with actual technology and our OEM know-how in developing proven automation offerings, either as part of a standard package or an upgrade. Our automation team delivers industry-leading automation solutions rooted in a unique knowledge of the functional design of all types of machines and conveying systems, coupled with a wide range of knowledge and experience working with individual automation systems and various technologies.

SERVICE SCOPEWithin the scope of Automation Solutions we offer you:• Support to design automation system solutions• Providing a project-related function and operation description that addresses related disciplines (mechanical, structural,

etc.)• Software application for all types of machines• Software application for conveyors• Software application for central control rooms (such as for remote control of machines)• Solution for stockyard management• Upgrade solutions like advanced anti-collision system, GPS-based positioning, condition monitoring, etc.• Development of new solutions like fully-automated shiploaders• Review and improvement of existing machine application• Troubleshooting different existing automation applications

SERVICE VALUE ADDEDWith this service we provide you:• Complete automation solutions from one source• Continuous improvement of software based on global project experience• All solutions optimized for easy and comfortable operation and maintenance• Automation solutions that are always up-to-date• Automation solutions focused on performance and reliability• Proven product safety and functionality



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CONDITION MONITORINGCondition monitoring is a process of online (remote) monitoring of one or more parameters related to the function of mining and material handling machines or equipment. This predictive maintenance is a key component of our service off ering. Predictive maintenance does not predict failures but rather identifi es symptoms and defects at an early stage of deterioration that will lead to a failure.Condition monitoring targets the following objectives: a) Machine safetyb) Effi ciency of materials handling process and support of condition-based maintenance Condition monitoring is defi ned as an integral part of our service concept and consists of modules. In other words, we deliver customized solutions to meet your needs, based on our hardware modules as well as by utilization of condition monitoring software blocks designed to monitor main components of mobile machines and other mining applications. Modules are currently available for main drive units, slew bearings, structural integrity and process monitoring.

SERVICE SCOPEWe provide the following components and services:• Condition monitoring modules (vibration, belt monitoring, monitoring of lubricants and other monitoring)• Data recording and analyzing unit - installed on new or existing mining equipment - component and process monitoring

based on online PLC data• Lifetime prediction models of main components - structural integrity predictions• Early warning for key component ordering and replacement - patented slew bearings monitoring• Condition-based maintenance services and, consequently, improved maintenance planning• Condition-based spare part managing• Consultancy service for improved process and energy effi ciency

SERVICE VALUE ADDEDThe more thoroughly the process is analyzed and optimized and the earlier a fault has been detected, the higher the probability to avoid damages or loss of production. Consequently, our sophisticated condition monitoring delivers:• Increased availability• Reduced dedicated maintenance costs and, consequently, TCO• Limitation of capital requirements

PRICING BASEPrice is based on agreed scope and type of condition monitoring modules.



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OPTIMIZATION AND REMOTE MONITORING We understand the growing importance you place on optimizing your material handling processes and reducing unscheduled outages. We strive to deliver you continuous assistance in process optimization and remote support, based on our established condition monitoring model. It‘s a major component of our service offering, delivering you the most benefit when employed in conjunction with condition monitoring and inspection services. You provide data or our systems record it. We evaluate the information and our internal specialists conduct dedicated reporting. Our global team of automation experts is available around the clock to offer remote support in critical situations to help minimize downtime.Our process recommendation concept is about managing damage rates rather than predicting an exact time of failure. We specialize in tracking key machine parameters or important components without predicting any random events that may eventually cause a failure.

SERVICE SCOPEWe provide the following components and services:• Data recording and analyzing unit - installed on new or existing mining equipment - component and process monitoring

based on online PLC data• Components and installation service for remote access based on your unique automation system configuration• Process analysis and consultancy services for improved process and energy efficiency• Spare part managing based on process data (and condition monitoring) • 24/7 support by our global service team via remote access • Monthly reporting

SERVICE VALUE ADDEDThe more thoroughly the process is analyzed and optimized and dedicated bottlenecks are identified and rectified, the higher the efficiency. Consequently, our sophisticated optimization and remote support services bring you:• Increased process efficiency and, consequently, profitability• Increased availability• Reduced dedicated maintenance costs and, consequently, TCO • Limitation of capital requirements

PRICING BASEPrice is based on agreed scope and type of modules selected.


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COMMISSIONING AND SUPERVISIONOur commissioning and electrical supervision service delivers you professional skills and experience. We ensure accurate, on-time installation through professional electrical supervision, and minimize your maintenance and troubleshooting eff ort during operation. Our qualifi ed commissioning engineers will prove product safety and functionality before you initiate operation. This service covers support for the complete life cycle of your machine.

SERVICE SCOPEWithin the scope of this service we off er you:• Electrical site supervision to ensure electrical installation based on local regulation, and our standards• Support to design the electrical installation, such as position of cable trays• Commissioning of Sandvik equipment that includes testing signals, setting up all intelligent devices and proving machine

functionality and safety• Needed software modifi cations during commissioning period• All services can be provided to assist, lead or take over partial or complete commissioning and/or supervision jobs• Safety and functional inspection service during machine lifetime• Assistance for troubleshooting and maintenance• Upgrades and modifi cations, like installation of emergency power via generator after the machine is already in operation

SERVICE VALUE ADDEDWith this service we deliver you:• Ensured quality for electrical installation• Functional tests of machines that are based on know-how developed through global projects• Reduced installation, commissioning and maintenance eff ort• Improved electrical installation, based on long-term issues experienced all over the world• Focus to meet project deadlines • Professional skills to manage local subcontractors for installation and commissioning• Comprehensive reporting of actual project status• Site personnel focused on problem solving




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TRAINING SERVICESAs your OEM, we take responsibility in supporting you seriously for the total life cycle of mobile machines or complete material handling installation. We‘ve developed a modular training program that covers the majority of the electrical, control and operational components and functions. Our service team off ers this service based on a unique and comprehensive global knowledge of the functional design of all types of mobile machines and material handling systems.

SERVICE SCOPEWe off er the following fundamental training modules for electrical systems of mobile machines and material handling equipment:• Main electrical components of mobile machines and mining equipment• Power supply and motor control center (MCC)• Control system and interfaces• Safety equipment • Instrumentation• Electrical documentation• Machine and plant operation

Advance training is provided for inspection- and maintenance methodologies:• Inspection guidelines • Electrical feeding and high voltage systems• Drives and frequency inverter technology• Grounding/external lightning protection • Regular measuring of electrical systems (as per applicable regulations)• PLC application software and fault fi nding • Applicable international and local standards

SERVICE VALUE ADDEDOur experienced operation and maintenance personnel have valuable qualifi cations that will help in fault fi nding, therefore avoiding damages or loss of production. Consequently, utilizing our training services leads to:• Improved safety culture and behavior • Increased process effi ciency• Risk mitigation• Increased availability• Limitation of capital requirements

PRICING BASEPrice is based on agreed scope and type of training modules.


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EHS IMPROVEMENT SERVICES

Our EHS Improvement Services program will support you in improving standards in the Environment, Health and Safety features of your equipment. When you need to implement new EHS equipment features, our EHS Improvement Services are the right solution.

• Our Engineering Risk Assessment services are a strong foundation for new safety standards • Our Collision Avoidance System will not only improve safety but also increase your equipment performance• Dust Suppression Improvement Services have direct impact on environmental equipment features• Our Spare Parts Recycling offering helps you both reduce costs and minimize environmental impact• We operate a designated facility to help train your employees in conveyor safety

SERVICES

Engineering Risk Assessment

Collision Avoidance System

Dust Suppression Improvement Services

Spare Parts Recycling

Conveyor Safety Training


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ENGINEERING RISK ASSESSMENTEngineering risk assessments are complex procedures and the results (machine classification and dedicated calculations) will not only impact your system design but also your future maintenance efforts. Functional safety is the result of both mechanical and electrical components, PLC and software as well as operational parameters (formal safety level vs. availability). It is important that we discuss this topic with you in depth during the engineering process in order to meet the necessary safety requirements and to design and install a safe system accordingly.

SERVICE SCOPEThe performance of safety-related parts of an electrical system with respect to the occurrence of faults can be divided into categories. These categories can serve as reference points within which features that need be included into safety-related control elements can be considered.The following algorithm will be followed to evaluate and design your system:• Hazard analysis and risk assessment• Determining the requirements to reduce risk to the required levels• Specifying the safety requirements to be provided by the system• Design criteria of safety functions• Definition of design categories• Validation (review and approval)

SERVICE VALUE ADDED• Elevating machine safety standards to a higher level• Increasing productivity by improving safety• Building up your in-house safety culture• Sharing our unique OEM knowledge• External feedback regarding your EHS initiatives• Learning “best practices” through our global experience

PRICING BASEPrice is based on agreed scope and type of machine to be evaluated.


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COLLISION AVOIDANCE SYSTEMWe‘re implementing this system in cooperation with our technology partner indurad, which specializes in system solutions based on 2D-radar technology for mining systems. In the event of any critical collision scenario indicated based on the sensor data and a mathematical position model reflecting the movements of the mobile machines, the operator is alerted and machine movement is stopped via interlocking to the PLC. A GPS-system included in our scope provides position data to constantly update the mathematical model.

SERVICE SCOPECollision Avoidance Traveling - Realized by encoders and dedicated communication between the machines. In this case, parked cars or other objects along the travel way are not detected.

Collision Avoidance Slewing - Such movements are very frequent, and because of the location of the operator cabin at about half of the boom length and on the top of the structure, the operator is not able to see all blind spots. Using camera pictures could distract the operator from doing their job efficiently.

Collision Avoidance Luffing - Such movements are not so frequent, however they are still critical. There are similar blind spots, like in slewing, due to the location of the operator cabin at about half of the boom length or on the top of the structure. Using camera pictures will not provide precision position of the boom and it could distract the operator from doing their job efficiently.

Shiploader Automation (future option) - Operator assistance and, later, full automation of shiploaders can be realized based on the offered collision avoidance system. Several sensors as well as dedicated processing units are used for such a system upgrade.

SERVICE VALUE ADDED• Increasing productivity by improving safety• Building up your in-house safety culture• Upgrade possibility for full automated shiploading process• Sharing our unique OEM knowledge• External feedback regarding your EHS initiatives• Learning “best practices” through our global experience

PRICING BASEPrice is based on agreed scope and type of radar systems included in the offer.


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DUST SUPPRESSION IMPROVEMENT SERVICESDust is a major environmental issue on many material handling and mining machines. Beyond the many dust collection systems available on the market we offer special upgrades on machine design that will minimize dust emission during material flow over the machine. Such upgrades are in most cases related to redesign of transfer points where most dust is produced.A complete system to control dust at conveyor transfer points is based on three design parameters:• To limit air coming into the enclosure and the material stream• To reduce the creation of dust inside the enclosure• To lower air velocities within the enclosure, allowing suspended dust to fall back onto the conveyor belt

SERVICE SCOPEHood and spoon system - Works best when the material stream is kept as close as possible to constant flow. Peaks and valleys in the loading pattern will conflict with the desire to provide a consolidated material stream. The success of this system may well eliminate the need for dust collection systems in your operation.

Dust curtains - To reduce escaping airborne dust, conveyor loading zone is to be equipped with a number of dust curtains in a staggered pattern. This allows the dust particles to drop out of the air back to the material stream.

Sealing of transfer points structure - All structure around transfer points needs to be sealed so the dust cannot be released and air flow is minimized.

SERVICE VALUE ADDED• Cost saving by improving environmental features • Building up your in-house environmental culture• Positive impact on your surroundings and nature• Sharing our unique OEM knowledge• External feedback regarding your EHS initiatives• Learning “best practices” through our global experience

PRICING BASEPrice is based on agreed scope, type of modifications and amount of structural redesign.

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SPARE PARTS RECYCLINGOur Spare Parts Recycling is an important service and supply function supported by our Spare and Wear Parts department. It is a complete supply chain solution that includes transport, parts recycling, installation of the part on the machine and the re-commissioning of the machine.We‘ve developed two recycling programs for you. The first covers recycling of used and worn out machine components. We take special care to ensure that all parts are properly dismantled and separated according to material properties. They are then transported to the appropriate material recycling companies for treatment according to environmental and health regulations and procedures.The other recycling program we‘ve developed restores wear-out parts by re-welding surfaces with heat treatment. This service enables you to reuse service parts without sacrificing their properties or functions.

SERVICE SCOPEThe scope can include the following services and supplies depending on the type of recycling program: • Planning and engineering of the exchange process, including the dismantling of the part and the reinstallation of the new part• Transport of the parts• Managing of offsite activities including workshops and recycling companies• Supervision of all installation activities • Re-commissioning of parts

SERVICE VALUE ADDED• Building up your in-house environmental experience• Improving impact on your surroundings and nature• Cost savings with a positive impact on environment• Sharing our unique OEM knowledge• External feedback regarding your EHS personnel• Ensuring competence development of your personnel• Learning “best practices” through our global experience

PRICING BASEPrice is based on agreed scope and type of recycling program.


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CONVEYOR SAFETY TRAININGWe‘ll support you throughout the duration of your conveyor installation. We‘ve developed a modular training program covering the majority of the maintenance and operational components and functionality with a special focus on safety.

SERVICE SCOPEWe offer safety training either at your site or organized in our safety park.In safety trainings at your site, we will conduct a risk assessment for all components of the conveyor, and then review the responsibilities of operators and service personnel. Then we will demonstrate how a conveyor can be dangerous, what preventative measures can be taken and point out the safety concerns and risks. In training organized at our safety park, we will first go through conveyor safety and working at the site in theory before a set of practical examples and situations.

SERVICE VALUE ADDED• Building up your personnel safety performance• Tapping into our unique OEM knowledge• External feedback regarding your personnel• Ensuring competence development of your personnel• Learning “best practices” through our global experience

PRICING BASEPrice is based on agreed scope and type of training modules.

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MINING SYSTEMS CUSTOMER SERVICES OFFERING...

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