Minimum Viable Taxes - Lessons learned building a MVP in the IRS
-
Upload
lauren-gilchrist -
Category
Software
-
view
1.004 -
download
0
Transcript of Minimum Viable Taxes - Lessons learned building a MVP in the IRS
![Page 1: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/1.jpg)
Minimum Viable TaxesLessons learned building a MVP in the IRS
Andrea Schneider @AZSchneiderinMDLauren Gilchrist @lgilchristLovingly illustrated by Linda Joy @ljoy
![Page 2: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/2.jpg)
It all began with a business problem...
![Page 3: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/3.jpg)
IRS gets too many calls from taxpayers asking “what do I owe?”
![Page 4: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/4.jpg)
Maybe we can solve this problem with software...
![Page 5: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/5.jpg)
But, building software in the IRS is hard.
![Page 6: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/6.jpg)
Could agile make building software easier?
![Page 7: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/7.jpg)
Agile isn’t a silver bullet. We still need to build the right software.
![Page 8: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/8.jpg)
Government really needs to build the right software.
![Page 9: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/9.jpg)
Could lean help us build the right software?
![Page 10: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/10.jpg)
Lean tells us to:1.List your assumptions2.Understand your
customers 3.Get something into the
world4.Adjust based on evidence
![Page 11: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/11.jpg)
Taxpayers want to know their basic tax history
1. LIST YOUR ASSUMPTIONS
![Page 12: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/12.jpg)
Is that true? Let’s ask real taxpayers.
2. UNDERSTAND YOUR CUSTOMERS
![Page 13: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/13.jpg)
3. GET SOMETHING INTO THE WORLD
![Page 14: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/14.jpg)
Taxpayers want to know what they owe the IRS
4. ADJUST BASED ON EVIDENCE
![Page 15: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/15.jpg)
4. ADJUST BASED ON EVIDENCE
Before After
![Page 16: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/16.jpg)
Lean made us confident we were building the right software.
![Page 17: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/17.jpg)
What does lean government software development look like?
![Page 18: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/18.jpg)
What does lean government look like?
1.Test with real people2.Use data wisely3.Embrace constraints
upfront
![Page 19: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/19.jpg)
It can be hard to find representative users.
1. TEST WITH REAL PEOPLE
![Page 20: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/20.jpg)
Employees are not a substitute for users.
1. TEST WITH REAL PEOPLE
![Page 21: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/21.jpg)
Test before launching (or even building!)
1. TEST WITH REAL PEOPLE
![Page 22: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/22.jpg)
Evidence doesn’t need to be statistically significant
2. USE DATA WISELY
![Page 23: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/23.jpg)
Balance qualitative & quantitative evidence.
2. USE DATA WISELY
![Page 24: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/24.jpg)
Be a scientist, not an expert.
2. USE DATA WISELY
![Page 25: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/25.jpg)
Begin with accessibility
3. EMBRACE CONSTRAINTS UPFRONT
![Page 26: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/26.jpg)
Begin with compliance 3. EMBRACE CONSTRAINTS UPFRONT
![Page 27: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/27.jpg)
MVP looks different for the government.
3. EMBRACE CONSTRAINTS
![Page 28: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/28.jpg)
What does lean government look like?
1.Test with real people2.Use data wisely3.Embrace constraints
![Page 29: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/29.jpg)
Lean is really hard.Lean is really worth it.
![Page 30: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/30.jpg)
If the IRS can embrace lean, you can too.
![Page 31: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/31.jpg)
Questions?
Andrea Schneider @AZSchneiderinMDLauren Gilchrist @lgilchristLovingly illustrated by Linda Joy @ljoy
![Page 32: Minimum Viable Taxes - Lessons learned building a MVP in the IRS](https://reader035.fdocuments.net/reader035/viewer/2022062904/58777e911a28abc85f8b5183/html5/thumbnails/32.jpg)
Thank you!
Andrea Schneider @AZSchneiderinMDLauren Gilchrist @lgilchristLovingly illustrated by Linda Joy @ljoy