MINI PROJECT REPORT

ON

STUDENTS SATISFACTION WITH ADMINISTRATION /STAFF

FOR THE PARTIAL FULFILLMENT OF RESEARCH

METHODOLOGY COURSE (MBA-2ND SEM)

SUBMITTED TO: SUBMITTED BY:

MS. SURJIT SODHI KAMALJOT KAUR (1274604) SAKSHI AWASTHY (1274626)

ABHAY KUMAR (1274582)

JAGPREET KAUR (1274598)

RUHI BHAITA (1274623)

RAYAT AND BAHRA INSTITUTE OF MANAGEMENT

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CONTENTS

STUDENT SATISFACTION

The analysis of students' satisfaction with the administration/staff is an important research area within educational evaluation. With the growing concern for accountability in educational outcomes, the need for meaningful and stable measures has grown.

The conventional analysis of satisfaction has been based on the assumption that satisfaction is best seen in terms of student response to course components and the methods used by teaching staff. Much of this analysis has been focused upon comparing mean trends in these components.

Satisfaction is defined as being a consequence of the expectations and experiences of the subject and/or course. The performance of the teacher will reduce satisfaction when student feel that they are not being given enough information on how to pass the subject but will only increase satisfaction when

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SR. No. Topic Page no.

1. INTRODUCTION 1- 6

A. INTRODUCTION OF STUDENT SATISFACTION

1

B. INTRODUCTION OF INSTITUTE 2 – 6

2. OBJECTIVES OF THE STUDY 7

3. RESEARCH METHODOLOGY 8

4. DATA ANALYSIS AND INTERPRETATION

9-18

5. CONCLUSION 19

his/her performance stimulates students well beyond personal, arbitrary standards of "interesting teaching". The complexity of this relationship is shown in the likelihood that where a teaching performance brilliantly but fails to give students a sense of what is formally needed, than the effect will be overall negative on satisfaction.

INTRODUCTION OF THE INSTITUTE

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Rayat & Bahra Group of Institute established in 2005 to cater to the growing demand for qualified technical personnel in different streams. Within a short span RBGI has attained a leading position in technical and professional education and is determined to steadily grow bigger and better.

 The institute is offering B. Tech. Degree in Computer Science & Engineering, Information Technology, Mechanical Engineering, Electronics & Communication Engineering & Biomedical Engineering .Introduction of new course of M. Tech.  in Computer Science & Engineering, & Mechanical. It also offers Management Degree, Degree in Education, degree in Hotel Management etc.

There are nine colleges in Rayat Bahra Group of Institute. i.e

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Rayat And Bahra Institute Of Engineering & Biotechnology Rayat And Bahra College Of Engineering & Biotechnology For

Women Rayat And Bahra Institute Of Management Rayat And Bahra College Of Pharmacy Rayat And Bahra College Of Nursing Rayat And Bahra Dental College Of Education Rayat And Bahra College Of Law Rayat And Bahra Institute Of Hotel Management Rayat and Bahra Of Education

   

STRENGTHThe main strength of the institution is the dedicated band of highly qualified

faculty members who are harmonious blend of experience academic

excellence & industrial experience. They are fully engaged in teaching &

research at the undergraduate to doctoral levels in their respective fields. It

has an excellent infrastructure with a number of state of the art

laboratories, workshops equipped with the latest equipment, instruments

and modern softwares. Library is fully equipped with loads of volumes of

books for the proposed courses. Aesthetical designed tutorial rooms, class

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rooms and building etc. in a green and clean ambience provides a very

conducive academics environment.

VISION

The vision of Department of Career Development is to provide 100%

placement to not only all the students of Rayat Bahra Group of Institutes

but also the all the students of this region. We are organizing Mega Pool

Recruitment Drives to provide employment opportunities to the youth of this

region.

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OBJECTIVE OF THE STUDY

To determine the level of satisfaction of the students with the administration staff.

To determine the satisfaction level between the male students and the female students.

To determine the satisfaction level among the students of various departments.

To determine the satisfaction level among the students of different semesters.

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RESEARCH METHODOLOGY

Research is an art of scientific investigation advances learner’s dictionary of current English.

“Research is a careful investigation or injury especially through search for finding new fact in any branch of knowledge

SOURCE OF DATA COLLECTION

In this study, we have used Primary Source of data collection. The questionnaire used in this study was developed by Udai Pareek and Surabhi Purohit. In which we approach directly to the students and they have filled the questionnaire by themselves.

SAMPLING TECHNIQUES

In this study, we have used the Quota Sampling Technique. In which we select the quota of the students of various departments for filling the questionnaire.

SAMPLE SIZE

Total sample size = 60

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DATA ANALYSIS AND

INTERPRETATION OF DATA

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DEMOGRAPHIC DISTRIBUTION OF THE SAMPLE

In demographic interpretation of data, the total sample size was 60 in which 34 were male respondents and 26 were female respondents.

57%

43%

MALE FEMALE

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MALE (1) FEMALE (2)34 26

DEPARTMENT WISE DISTRIBUTION OF SAMPLE SIZE

In department interpretation of data, the sample size was 8 and the sample size of each department is different.

15%

22%

18%

10%

8%

7%

7%

13%

RBIM (1) RBIEBT (2) RBIHM (3) RBIP (4)

RBCEBTW (5) RBIED (6) RBDCH (7) RBCL (8)

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DEPARTMENT NAMES SAMPLE SIZERBIM (1) 9RBEBT (2) 13RBIHM (3) 11

RBIP (4) 6RBCEBTW (5) 5

RBIED (6) 4RBDCH (7) 4RBCL (8) 8

SEMESTER WISE DISTRIBUTION OF THE SAMPLE

In semester interpretation of data, the sample size was 4 in which 16 students were from 2nd semester, 22 were from 4th semester, 14 were from 6th semester, 8 were from 8th semester.

27%

37%

23%

13%

2ND (1) 4TH (2) 6TH (3) 8TH (4)

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2ND (1) 4TH (2) 6TH (3) 8TH (4) 16 22 14 8

STUDENTS SATISFACTION ON THE BAISIS OF GENDER

MALE (1) FEMALE (2)55 4570 105

105 75110 5545 9595 50

115 40105 3025 6570 6065 6565 5075 3585 3060 6580 2060 7565 9055 3560 8055 5560 20

120 5060 3055 5540 95605075

11095

10090

=2535 =1410

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Mean of Male Respondents = 2535/34 = 74.56

Mean of Female Respondents = 1410/26 = 56.54

From the mean of both the genders, we can see that the mean of male respondents is the higher than the female respondents. So it is clear that the male students are more satisfied with the administration staff as compared to the female students.

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STUDENTS SATISFACTION TABLE ON THE BASIS OF DEPARTMENTS

RBIM(1)

RBIEBT (2)

RBIHM(3)

RBIP (4)

RBCEBTW (5)

RBIED (6)

RBDCH (7)

RBCL (8)

75 45 70 70 65 65 95 55

40 105 55 65 65 60 25 60

105 110 50 75 80 90 80 75

50 105 115 55 20 35 55 65

60 100 30 60 20 55

60 45 85 50 60

75 95 60 40

55 65 55 90

95 35 30

30 100

120 95

50

110

=615 =1015 =745 =375 =250 =250 =255 =500

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Mean of RBIM = 615/9 = 68.34

Mean of RBIEBT = 1015/13 = 78.1

Mean of RBIHM = 745/11 = 67.73

Mean of RBIP = 375/6 = 62.5

Mean of RBCEBTW = 250/5 = 50

Mean of RBIED = 250/4 = 62.5

Mean of RBDCH= 255/4 = 63.75

Mean of RBCL= 500/8 = 62.5

From the mean of various departments, we can see that the mean of RBIEBT department is the higher than the other departments. So it is clear that the students of RBIEBT department are more satisfied with the Administration Staff as compared to the students of other departments.

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STUDENTS SATISFACTION ON THE BASIS OF SEMESTER WISE

2ND SEM (1) 4TH SEM(2) 6TH SEM (3) 8TH SEM(4)55 70 95 11575 45 50 3045 105 65 6540 110 105 8560 105 70 5565 100 75 3050 55 30 10065 95 80 9560 25 60

120 65 5575 35 6055 60 2020 65 6075 60 5555 9095 40

35502050

11090

=1070 =1480 =880 =575

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Mean of 2nd semester = 1070/ = 66.88

Mean of 4th semester = 1480/22 = 67.27

Mean of 6th semester = 880/14 = 62.86

Mean of 8th semester = 575/8 = 78.88

From the mean of various semesters, we can see that the mean of 8th semester is the higher than the other semesters. So it is clear that the students of 8th semester are more satisfied with the academics as compared to other semester’s students.

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CONCLUSION

1. It is found that new students in the college are not satisfied with the administrative/staff. The old students of campus are more satisfied.

2. According to our research, we found that the male students are more satisfied as compared to female students from the administration/staff of the college.

3. RBIEBT department is more satisfied with the administration/staff as compared to other departments.

4. The students of 8th semester are more satisfied with the administration/staff as compared to other semester. This shows that students of higher semester are more satisfied.

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