[MindsLab] company intro 201711

MINDs Lab provides AI Platform

AI Platform Company

Our Focus, AI Platform

Our Next Step, AI Portal

2ⓒ 2017, MindsLab. All Rights Reserved

Product1

Services3

▪ AI Platform ‘MAUM AI’

▪ Business Applications

• MINDs VOC / RS / QC

• MINDs Chatbot

• MINDs English

▪ MINDs n Company

▪ maum Academy

▪ Our Next Step

About us2

What is our goal?

ⓒ 2017, MindsLab. All Rights Reserved 3

Equipped with cutting-edge Artificial-Intelligence algorithms to consulting services, we provide the

seamless application of innovative services to business sectors.

Pain Points

In recent years, many companies - especially those in consumer-facing industry - want to provide AI

based products and services (e.g. chatbot, virtual assistants, smart machines). However, based on

our research, most starters face the following problems:

I need various AI services

such as a chatbot, virtual

assistant, smart machine, etc.

I want to easily integrate AI

services to business logic

without managing complex

systems.

“

“

Because AI technology

changes quickly, I want the

latest technology to be

reflected immediately.

“

Needs Problems

When you build an unique AI

system for each businesses, the

system logic quickly becomes too

complex.

It is technically and cost

prohibitively difficult to successfully

build an AI platform that flexibly

provides a variety of AI services

that many companies want.

Although constant AI technology

upgrades are desired, it is difficult

for companies to understand the

latest technology each time and

apply it to their system.

1

2

3

Our solution: maum.ai

1 MAUM AI is AI Platform flexible to diverse services

There are 5+ modules (e.g. Brain, M2U, MLT, BOT, API) that allows businesses to

create their own services on top of our artificial intelligence platform.

MAUM AI is an evolutionary AI platform that easily provides users a way to use a variety of powerful

AI services that are always up-to-date.

2 MAUM AI is designed to be Plug & Play.

With MAUM, there is need for businesses to design and create complex infrastructure from

scratch. Just like Plug & Play, bring your business logic. Then, we’ll do the heavy-lifting.

3 MAUM AI is the most recent AI algorithm with continuous upgrades

Our platform are always kept up-to-date with the latest and proven AI algorithms without

breaking compatibility.


Our product: MAUM AI

We integrated all the algorithms, engines, big data and business applications into Single Unified

Product "maum.ai“.

BrainUnifies our engines to independently function. It has an optimal structure for applying AI technologies that are rapidly evolving.

M2U (“Maum-to-You”)

Handles various inputs and outputs for users and device states using our proprietary user interface.

MLTProvides a training platform of machine-learning algorithms.

BIZ

Purposed for the real-time analysis of a customer’s intention, sentiments and goals.

BOTContains bot services (e.g. chatbot).

API

Supplies RESTful API interface for businesses to build their logic.

Work Flow: MAUM AIEach engines of Brain, automated machine training tools, chatbot modules, and MAP/FRONT

module enable flexibility and powerful AI service.

maum.ai Platform ArchitectureBRAIN

M2U MLT

External

Channel M2U MAP M2U FRONT M2U ITF M2U ITF(Dialog Agent) Contents Layer

M2U Admin. MLT(Machine Learning Tutor)

Mobile

Speaker

Car

PC

Watch

Robot

M2U CDK(Channel Development Kit)

Device

Bot(Service Application)

Mobile APP

Chatbot for internal use

Supporting call center

system

…

(MAUM Async Proxy)

BRAIN-COB

STT

OCR

MAP

BRAIN-COB

TTS

Front Server NLU

Built-in DA

SDS

Custom

DABot Builder

Dash Board

System Monitoring

Maintain

Log

Maintain

Service

Knowledge

DAD

A F

ind

er BRAIN-A2B

(QA Engine)

Deep QA

IR QA

KB QA

Basic QA

Classifier

Skill

Dialog Act

Sentiment

InternalContents I/F

InternalContents I/F

BRAIN-A2B

(Knowledge base)

MLT(Machine Learning Tutor) Contents

Contents I/F

KB Index

DNNClassifier

QA SDS

(Intent Finder)

MemoryDB

RDBMS

Encyclopedia

Index DB

Wiki

Index DB

News

Index DB

Data

Logger

Market Application


MAUM AI is applicable to various industries including finance, telecommunications, manufacturing

and public institution. MINDs Lab provides AI platform called MAUM AI and AI BIZ applications to

diverse business sectors

히

Manufacturing

FinanceTelecommunication

• AI Platform: AI speaker, education contents based on Machine Reading Comprehension engine

• Text Banking, KEB Hana bank

• Insurance underwriting project based on STT/TA engines (MINDs VOC and MINDs QC)

• Contact Center Analytic Solution, Global Electronics Company (MINDs VOC)

• AI project on steel making process, Engineering and Construction Company

other

industries

• Chatbot Service, Daegu Metropolitan City (‘DDUBOT’ available in 2018)

• Building AI infrastructure and developing standard models (scalable to other system)

Public Institution

Use Case – Telecommunication Company


MAUM AI provides the packaged solution using AI platform to Telecommunication Company. The platform allows a borderless access to various types of data and channels

Data Input / Output AI Solutions and Services

Video

Image

Text/

Emoticon

Voice

Connected Car

Speech

Recognition

AI Speaker

Pepper

Kids’ Watch

Messenger

Web/app

Knowledge

DB Service

Provides knowledge database to build

conversation commerce.

Collects data from dictionary and news

through continuous updates.

QA &

Conversation

AI conversation system: chat service based

on Natural Language Understanding engine

and QA engine

Chatbot

Builder

Offers various type of AI engines to build

chatbot and supports brand module and

engineer tool.

Shopping

Mall

AI English service and various AI services

are ready to be purchased. Text analysis of

customer calls and detects customer’s

intention.

English

Education

Checks grammar and pronunciation

comparing with native speakers by using

Speech to Text engine.

.

AI Platform, maum.ai


Our AI engines are like building blocks that can be customized depending on the client’s needs.

Commercialization

AI Knowledge

Accumulation

Brain Module

AI Engines

▶ STT, NLU, TTS

▶ Word Embedding

▶ Unified Classifier

▶ Machine Reading

Comprehension

▶ Question Answering

Machine

Learning Data

▶ Speech Recognition

▶ Sentiment Analysis

▶ Domain Classification

▶ Q &A

▶ Conversational Corpus

Exo Brain▶ National AI Project

▶ Understanding of natural

language

▶ Training, prediction,

building of language

knowledge

Deep Learning

▶ MRC

▶ RNN

(LSTM, GRU)

▶ CNN

▶ NMT

Minds

VOC/QC AI Chatbot MINDs RSSmart

Machine▶ Automatic

Transcription

▶ Real-time Detection

▶ Thorough Analysis

▶ Automatic QC

▶ Mobile Voice

Chatting

▶ Messenger

Embedding

▶ Real-time Agent

Support

▶ Virtual Assistant

▶ AI Speaker

▶ Smart Toy

▶ Smart Drone

▶ Robot Services

Scalability for

various apps

and services

MRC▶ Machine Reading

Comprehension

▶ Computer understand

text intention and answer to

human

MAUM AI BIZ Solution


MAUM AI provides AI solutions by using various types of AI engines.

Through MAUM AI, MINDs Lab helps its domestic and international partners to bring about technical

innovation.

MINDs Chatbot

MINDs Chatbot responds directly to customer request. As a result, customer satisfaction rate and the quality of service improve.

AI Platform ‘MAUM AI’

MAUM AI is an integrated solution of a language, thought, vision and intelligence. On the platform various modules are available to be used and assembled as a product depending on different customers’ needs.

Plug & PlayOur AI engines and modules can be easily combined in the platform depend on customers’ needs

Micro PackagingAI engines are individually packaged and continuously upgraded to the newest algorithm

Speed & AgilityMAUM AI is the customized solution applicable to various types of industries. It keeps the companies who wants to employ new AI service from developing separate services from the scratch .

MINDs VOC/RS/QC

Our system detects customer needs on real-time basis by using STT/TA engines. Automatic systems increases the work efficiency in the contact center.

MINDs English

Our AI English education service assesses the user’s pronunciation, grammar and accurate usage of the sentences on real time basis

Analyzing the Voice of Customer

DescriptionDescriptionDescriptionDescription

Visualization & Automation Sales Call QC

DescriptionDescriptionDescriptionDescription

Real-time Agent Support System

Main Contact Center Biz Applications with Case Studies

Global Electronic Company

MINDs VOC dashboard displays a holistic view of contact

centers, enabling accurate and quick responses to customer

inquires and increasing customer satisfaction rate as a result.

Large size contact center

It is fast paced work environment, which receives more than

10,000 calls a day. During the call pop-up guide lines on the

screen offered by AI engines allows quick and easy responses

to the client and reduces the wait time for the customers. The

agents’ work environment has been improved, and the

company has saved money and resources to train the agents.

Global insurance company.

After using MINDs QC, the company has saved ¼ of time for

whole QC process. With the reduced time on the manual

process, the work performance of agent has increased by

40% accordingly. At the same time, the number of incomplete

sales has been reduced due to the automatic detection.


MINDs VOC - Overview


MINDs VOC analyzes voices of customers and provides insights for customer service management,

risk detection, and marketing strategy.

Internal VOC

External VOC

Call Center

Chat

e-mail

bulletin board

Social

Network

Internet Batch

STT(Voice

Recognition)

Data

Mining

Text

Analytics

NLP

categorization

Detection

STT: 86% TA: 97%Real-time

End-to-End Solution Dashboard

Process of detecting risk factors

Real time Speech to Texts → Real time Text Analytics

→ Detection of risk factors (Complaints, inquires,

legal issues)

Classification of types of complaints based on

Deep learning

Categorization (No Answer, Unable to solve etc.) →

Training → Comparing (Human Categorization VS AI

Categorization on the types of complaints)

→ Result ( 97.2% Accuracy from AI)

MINDs VOC - Features


MINDs VOC classifies and facilitates call, chat, email and website-scraping data on a real-time

basis. VOC users are automatically provided with behavioral and telemetric data.

Inbound Call

● Summarizes the call

● Categorizes the call by contents

● Discover the cause of the

complaints

Issue Risk Management● Analyzes the cases and

frequent consumer complaints

● Investigates aspects on the

complaints to prevent them

● Compliance Risk Sensor

Telemarketing Application

● Detects incomplete sales

● Keyword Analysis on the contents

of the call

● Analyzes the conversation patterns

of each agent

● Reporting, Real-time monitoring

● Monitors the call for inappropriate

words and manners

● Analyzes agents with different

genders, age groups and

backgrounds

Operation Improvement

● Evaluates ways to improve work

performance

● Offers product info on different

client’s needs

● Offers info on the quality of

customer service and sales

practice

MINDs RS - Overview


MINDs RS (“Real-Time Agent Support System”) provides AI based manuals via pop-up screen

during a call in order to assist the receiving call representative.

Real-time

STT

Real-time

Text Analytics

Display Answers

on the Agent Screen

in Real-timeCall

What are

some new

features?

Call

Center

Chat

Real-time STT/TA

Detection from the Call

Answer from

Knowledge Base

Intention: Question

Product: ****

Infinity Display,

Face Recognition

Agent

Answer

MINDs QC – Overview


Using our Quality Control Process, the risks of incomplete sales decreases through standardization.

Telemarketing

System

Agents

Registration

Screening

Information

History

Recording

System

Recording

Server

STT

Registration

Recording file

conversion

(Stereo)

Voice

Recognition

TADetection

Dictionary

by products

Text Mining

Standard

Script

Quality Control

Management of

Standard Script

Mandatory info

Agreement

Keywords

Ban Words

Monitoring

Full

Detection

Automatic

Decision

Partial

Detection

Listening &

Automatic

Decision

Undetect

ed parts

Partial

Detection &

Listening &

Automatic

Decision

Complete

MINDs QC – Benefit & Features


MINDs QC is an innovative way to manage quality control as it can be effortlessly configured to

automate recurrent and redundant tasks.

MINDs Chatbot - Overview


MINDs Chatbot offers relevant responses to various types of questions - and continuously becomes

smarter as data accumulates in our database.

MINDs Chatbot - Features


MINDS Chatbot is one of the best performing AI engines currently in the industry due its constant

improvement and optimizations by our best engineers.

Accurate Natural Language Processing and Strong

Performance of Intention Classifier

● Supports multiple languages.

● Understands complex (“multi-turn”)

conversations.

● Understands contexts from conversation

history.

● Has diverse response patterns.

Multiple Channels & Voice Chatting Service

● Ability to support textual, vocal, pictorial

interactions.

● Capable of real-time Speech-to-Text

transcription.

● Responses are available as text and/or

audio.

Social Network Messenger

● Supports API for developers.

● Available in Kakaotalk, Facebook

Messenger, Line, and more.

● Floating Chat Box

s

MINDs English - Overview


MINDs English offers specialized English education service for Koreans from extensive research on

their accents, grammar and language usages. Also, it offers learning materials specifically designed

for various levels, from basic conversation to academic English.

Understand

conversation

Conversation

management by

subject

Language

education

feedback

Customer

pronunciation

System respond

(including correction

feedback)

Sentence

Analytics

Checking

pronunciation

Voice

recognition

conversation processing server Pronunciation

server

Front & End

Filter

Contents server (English education

contents)

Server DiagramService Category

MINDs English - Features


MINDs English detects broken English. Specifically it detects Korean accents and offers clear

feedbacks using voice recognition, Spoken Dialogue System based on Artificial Intelligence

technology.

Recognizing Broken English

Pronunciation Correction & Semantic Correction

• Combination of general STT engines with Korean speech data

• STT recognition test result: 85 % accuracy on both native &

broken English

• Recognizing the weak point of Korean speakers in terms of

pronunciation

• High Accuracy of detecting the Korean speakers and offering the

best quality pronunciation tool in the industry.

• Preparation material for English proficiency tests such as TOEIC

and TOEFL.

• Required high level of AI technology, no similar services available.

Various levels and scenarios & Paraphrasing

• Can used from basic level to academic English (TOEIC and TOEFL)

• A variety of scenarios such as hobbies, congratulation speech and phone calls etc.

• Various paraphrasing expression

Ex) Thank you- I am grateful, I am so thankful, I am very touched etc.

About usMaintaining a high-level of technology, MINDs Lab focuses on accelerating progress on the latest AI technology based on the speed and agility.

Who we are


MINDs Lab is AI Platform firm with Big Data, Deep Learning, and Smart Machine Technology.

Joint venture Invested by ETRI, and PwC Consulting

• The world’s largest

professional services

network

• More than 195,400 people

in 157 countries

• Korean government-

funded largest research

institution

• More than 2,000 people

(2016)

• The largest

institutional venture

capital in Korea

• 1 Billion KRW

(2015)

• AI Venture focused

Institutional Venture

Capital in Korea

• 1 Billion KRW

Founding Shareholders

Investors

(2017)

• The Korea

Development Bank

• 3 Billion KRW

(2017)

• One of the top 3

banks in Korea

• 1 Billion KRW

Resources and Networks


100 professionals are currently working in three different countries. Our goal is to provide AI solutions

that empower human and grow businesses and to build AI network and professionals.

Employees 100+

Offices 8

Resources

Network

ChuncheonAI Call Center

SeoulSales & Mkt.

VancouverMachine

LearningCenter

New YorkGlobal R&D,

Sales & Mkt.

DaejeonHQ, R&D

PangyoR&D, Platform,

Smart Machine

Silicon ValleyVision AI R&D

South Korea 4 USA 2

Canada 1 Philippines 1

Makati

AI Call Center

24

Partners

• Electronics and Telecommunications Research Institute

• Statistics Dep. Seoul National University

• Deep Learning Lab. Kangwon University

• Center of Creative Economy and Innovation

Affiliate

companiesAdvertisement

Technology Co.AI based English

Education Co.

AI based Contact

Center Outsourcing Co.Big data based

recruiting info companyAI Solution

Consulting Firm

About MINDs Lab _ Company History


MINDs Lab is a young company founded in January 2014. With MINDs VOC, we are expanding our

business domestically and internationally.

2014

2015>>

2017

Jan Social Big Data Analysis Platform Service (MINDs Insight)

Feb Gov’t. Registered R&D corporation 1:1 Tech. support,

ETRI (Electronics and Telecommunications Research Institute)

Apr Market Intelligence (MINDs MI)

May Exobrain 2nd year project, ETRI

Jul 100 Best Practice Award (R&D) from the Government

of Korea Integrated VOC Management Solution

Aug 1st Funding from VC

Nov Deep Learning based Smart Home Voice

Interface Device Development R&BD project

Jun MINDs Lab AI Cloud Products and Services Launching

Jul 2nd Funding from VC

Jan Vice Minister of Strategy and Finance’s Visit

“Leaders of 4th Industrial Movement in

Korea”Feb Minister Award, Public Technology

Commercialization, Ministry of Science,

ICT and Future Planning

2016

May Business Seminar with the launch of MINDs

Lab’s own AI Platform ‘maum.ai

Sep Recognition of Excellence, ITU 2017

Aug Strategic Alliance with Ibiz Academy

Revenue & Growth

* VOC- Voice of Customers

• The Korea

Development Bank

• 3 Billion KRW

• One of the top 3

banks in Korea

• 1 Billion KRW

In 2017, MINDs Lab’s has received investment

from financial groups in Korea, and the total

amount of investment has been update From

$5 Million USD (2016)

Started as 0.2 million dollar revenue, there

has been a 50-fold-growth since 2015.AI

Platform ‘maum.ai’ has been recognized

and used by business partners worldwide.

Sales Revenue

Series B Investment


0.2M2.2M

9M

20172015 2016 (USD)

Awards


With our rapid growth, we have been recognized by the science department of Korea and leaders in

global business.

Recognition of Excellence

best innovative exhibitor within each National

Pavilion at ITU Telecom Word, 2017

Forbes Asia

Top 10 South Korean Startup by Forbes Asia, 2017

Minister Award,Public Technology Commercialization

Ministry of Science,ICT and Future Planning, 2016

100 Best Practice Award (R&D)

Ministry of Science, ICT and Future Planning,

2014

Why MINDs Lab?

We provides the best service

with excellent technologies

• 90 individuals with solid experience in machine learning, computer science, linguistic and business.

• Managing the exhaustive process of MAUM AI with various projects: 32 projects currently in progress

• Company’s own research center specialized in each components of the products: Linguistic Intelligence, Visual Intelligence, Smart machine.

We help our client to be

industry leaders

• Provide an innovative solution by the continuous improvements on the engines and make them ready to be assembled.

• From separate aI engines to professional consulting services, client can receive the necessary support to be the industry leaders

We save our clients’ money

and time with customized

solution• Don’t need to hire multiple professionals to make

it right for you, our solution is tailored to various business settings

• On average, takes 3 months to be customized. Our strong engines enables easy and time saving solution.

Our Products and services are

validated by the world’s

leading business

• Great reputation earned from global leading business from diverse industry: over 20 companies including financial group, insurance company, electronics companies.

• Recognized by Government departments, global press and the media including International Telecommunication Union, Forbes Asia.

If you want to be a industry leader through Artificial Intelligence technology,MINDs Lab can

help you to success


Our Customers


MINDs Lab’s technology and services have been recognized by global leading business, local

governments in Korea and many others.

MINDs VOC/QC STT/TA

AI Platform maum.ai

Data Analysis

https://www.bing.com/images/search?q=lgu%ed%94%8c%eb%9f%ac%ec%8a%a4&view=detailv2&&id=871415E432EEE11C9F1B79934514F04DE816A2FF&selectedIndex=1&ccid=qjP8b/2C&simid=608004393468496686&thid=OIP.Maa33fc6ffd82a469da0327cd3de67bd1o0

https://www.bing.com/images/search?q=%ed%98%84%eb%8c%80%ec%b9%b4%eb%93%9c&view=detailv2&&id=3C5CEDCF1F20EB11E1CF180A913928C00280371C&selectedIndex=8&ccid=MmJ2Gewl&simid=608015697824909466&thid=OIP.M32627619ec2510ae6574f5d43d954465o0

http://www.acrc.go.kr/acrc/index.do

https://www.bing.com/images/search?q=%ec%8a%a4%ed%83%80%eb%b2%85%ec%8a%a4%ec%bd%94%eb%a6%ac%ec%95%84&view=detailv2&&id=35DDACBFBBB10832B139E3075F32CBA618CC2949&selectedIndex=2&ccid=Y4XzeYlY&simid=608054206501160441&thid=OIP.M6385f37989585980f857cca8ea8e172eo0

Services

MINDs Lab sets up an

AI Network by offering

consulting services and

running its own AI

academy.

▪ MINDs n Company▪ MAUM Academy▪ Our Next Step

MINDs n Company


Professional AI consulting firm, MINDs n Company provides feasible ideas and practical solutions to

clients’ problems.

AI innovation AI innovation suggested by MINDs n Company

Infeasible ideas derived only from

general case studies

Lack of validation

Building generic infrastructure from

massive amount of investment

High cost maintenance

Feasible Solution

Executing and expanding AI

Innovation with specific goals

Strategic and continuous asset

management

Clear Return of Investment from

previous pilot projects

Paper

Plan

In vitro

Big bang

Liability

In vivo

Scale out

Asset

vs

MINDs n Company – Key Values


MINDs n Company is a group of experts who aims AI innovation. MINDs n Company offers a

professional service in business consulting, Information Technology and AI Technology.

Issues

raised in

the work

field

Scale-out

PMO

RequirementsProviding

optimal

solutions

Comprehensive

management of

technologies

Reconciling various

interests

Business-oriented

project

managementMaximization

Of

return of invest

Combination

of the latest

technologies

MAUM Academy


MAUM Academy prepares AI professionals with solid curriculum. Learning materials are based on

skills and knowledge currently practiced in the industry and taught by professionals in the field.

Theory

▪ Artificial Intelligence

▪ Machine Learning

▪ Deep Learning

▪ Chatbot Platform

▪ AI Platform

Lab

▪ FAQ Chatbot based on training

▪ QA based on searching and training

▪ Voice Recognition based on Deep Neural Network

▪ Dialog Modelling

▪ AI Virtual Agent

MAUM AI Basic Course

Fundamentals and key concepts of AI

MAUM AI Chat Bot Master

Building your own Chatbot using MAUM AI

MAUM AI Engine Programmer

Running AI engines by using open source

Our Next StepMINDs Lab is experienced with a number of projects and has gained its expertise in AI platform

industry. We are seeking innovative AI solutions each and everyday.

● AI call center BPO

business

● Targeting global

companies in North

America

● AI education services as

B2B2C and B2C

● Expanding our business

into international markets

in order to meet demands

from the abroad

● Building AI Portal based on MRC

technology

● Replacing existing search engine to

MRC based QA(question and

answer) engine


[MindsLab] company intro 201711

Technology

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