MindSet poster - crisis 2 · Crisis Communication STEP 3 - Connect the feeling to the source....
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www.mindsetinstructortraining.com Crisis Communication STEP 3 - Connect the feeling to the source. Purpose: To connect the feeling to the source(s) of the distress, ask open ended questions. “W HO , W HAT , W HERE , W HEN , H OW ” A VOID “W HY ” QUESTIONS A CTIVE R EFLECTIVE L ISTENING R EMOVE EGO AND USE E MPATHY STEP 4 - Develop a plan of action. Purpose: To assist the person in crisis toward establishing a plan of action to get their needs met in acceptable and safe ways. W HAT DO YOU WANT ? W HAT HAVE YOU TRIED ? W HAT ELSE CAN YOU DO ? W HAT ARE THE PROS AND CONS ? so long as you keep your goal in mind. It is easy to be successful in crisis management
Transcript of MindSet poster - crisis 2 · Crisis Communication STEP 3 - Connect the feeling to the source....
www.mindsetinstructortraining.com
Crisis Communication
STEP 3 - Connect the feeling to the source.Purpose: To connect the feeling to the source(s)
of the distress, ask open ended questions.
“WHO, WHAT, WHERE, WHEN, HOW”AVOID “WHY” QUESTIONS
ACTIVE REFLECTIVE LISTENING
REMOVE EGO AND USE EMPATHY
STEP 4 - Develop a plan of action.Purpose: To assist the person in crisis toward
establishing a plan of action to get theirneeds met in acceptable and safe ways.WHAT DO YOU WANT?WHAT HAVE YOU TRIED?WHAT ELSE CAN YOU DO?WHAT ARE THE PROS AND CONS?
so long as you keep your goal in mind.
It is easy to be successfulin crisis management