Mind Your Own Business English
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Transcript of Mind Your Own Business English
… English
with Grzegorz Spiewak
Sony
Alka Seltzer
Thomas Cook
Zanussi
Canon
Pioneer
Le Shuttle
Stena Sea Link
The Mail on Sunday
mind warmer
Ferry affordable Stena Sea Link
A newspaper, not a snoozepaper The Mail on Sunday
Don’t just book it, Thomas Cook it
The appliance of science Zanussi
The less time aboard, the more time abroad Le Shuttle
Like.no.other Sony
If anyone can, Canon can
Wait till you hear Pioneer!
Plop, plop, fizz, oh what a relief it is! Alka Seltzer
Who actually needs business English …?
Who actually needs business English …?
university context:
a group of individuals with vague business plans for the future
in-company context:
a secretary, her boss, an accountant,
a marketing person, an IT administrator…
all with diverse, job-specific needs
Who actually needs business English …?
So, what about
the business of teaching business English …?
”What do you find most difficult when
using English at work?”[1]
”What do you find most difficult when
using English at work?”[1]
Business people really learn Business English
vocabulary at work. It all comes with the job…
• a PLS
• a blad
• a pre-press
• end of play
• an annual growth playbook
Vocabulary: let’s get down to business
Vocabulary: let’s get down to business
”What do you find most difficult when
using English at work?”[2]
”What do you find most difficult when
using English at work?”
I cannot just use English naturally. When I
speak my own language I sound more friendly ...
but in English I don’t feel at ease at all and just
use the formal words and expressions.
10 of the most frequent phrases when at a negotiating table
Feeling at ease: let’s get down to business
Feeling at ease: let’s get down to business
”What do you find most difficult when
using English at work?”[3]
”What do you find most difficult when
using English at work?”
When actually doing business it’s really important to
show that you understand your partner or client. If
you get on well on the ‘How was your flight?’ level
then there’s a good chance you’ll get on well when
negotiating a deal.
‘Our telephone answering system has broken down.
This is a human being. How can I help you?’
An anonymous customer service representative
Tuning-in: let’s get down to business
DRILL SOCIAL ENGLISH !
- What are you going to do tonight?
- I’m going to see a film.
- Which film and what time?
- Social Network, at 7.
- Can I join?
- Of course.
- Great 7-1 Conversations
1. Hi!
2. __ __
3. __ __ __
4. __ __ __ __
5. __ __ __ __ __
6. __ __ __ __ __ __
7. __ __ __ __ __ __ __
1-7 Conversations
1. __
2. __ __
3. __ __ __
4. __ __ __ __
5. __ __ __ __ __
6. __ __ __ __ __ __
7. Shall we take them to dinner then?
1-7 Conversations
- Another one?
- But …
- Come …
- Don’t …
- Eleven …
- Fi…
- Gr… A-G Conversations
- Another one?
- But we need to be in shape tomorrow morning…
- Come on, don’t chicken out!
- Don’t think it’s a good idea, anyway, what time is it ?
- Eleven or so… Not that late at all.
- Fine. And then we’ll call it a day.
- Great. My treat. A-G Conversations
”What do you find most difficult when
using English at work?”[4]
”What do you find most difficult when
using English at work?”
Doing business is often a matter of communicating something unpleasant in such a way as not to hurt or offend. It’s a classic case of not what you say but the way you say it effectively…
Being diplomatic: let’s get down to business
Being diplomatic: let’s get down to business
Being diplomatic: let’s get down to business
Being diplomatic: let’s get down to business
Being diplomatic: let’s get down to business
Being diplomatic: let’s get down to business
Being diplomatic: let’s get down to business
”What do you find most difficult when
using English at work?”[5]
”What do you find most difficult when
using English at work?”
It’s not just the language and how good your English is. It helps if you have the courage to speak, to comment, to express your own opinions. If you have the confidence, you manage even if your English is not that good.
‘A 30-second elevator exchange can be as productive as a one-hour meeting.’
William Raduchel, Sun Microsystems
Confidence: let’s get down to business
Confidence: let’s get down to business
Confidence: pyramid discussion
framework
being diplomatic
ability to tune in
feeling at ease
transferable vocabulary
confidence
emergent life-skills syllabus
Different jobs or plans
Students busy
TENOR* & LENOR* needs …
Teaching General Business English: summary
*TENOR = Teaching English for No Obvious Reason *LENOR = Learning English for No Obvious Reason
Different jobs or plans
Students busy
TENOR & LENOR needs …
Teaching General Business English: summary
FIND OUT WHAT STUDENTS [AND THEIR PROSPECTIVE CLIENTS] HAVE IN COMMON
PRIORITISE & [UN-]SELECT FOCUS ON TRANSFERABLE, SOFT /’LIFE ’ SKILLS !