Milos Ryba, IGD: The innovative shopper experience

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© IGD 2014 THE INNOVATIVE SHOPPER EXPERIENCE Miloš Ryba, Senior Retail Analyst International September 2014

Transcript of Milos Ryba, IGD: The innovative shopper experience

  1. 1. IGD 2014 Milo Ryba, Senior Retail Analyst International September 2014
  2. 2. IGD 2014 IGDs Services Retail Analysis Events IGD Academy
  3. 3. IGD 2014 Some of our 800+ members Source: IGD Research
  4. 4. IGD 2014 Key facts Retailers improving quality of private label product ranges Brand manufacturers investing into brand loyalty Multi-channel brings customers to the front - B2C or C2B? Summary Source: IGD Research
  5. 5. IGD 2014Source: IGD Research Product origin, traceability and personalisation
  6. 6. IGD 2014Source: IGD Research Brand manufacturers investing into brand loyalty
  7. 7. IGD 2014Source: IGD Research 19% 16% 63% 39% Changing online habits
  8. 8. IGD 2014Source: IGD Research Smartphone have unlimited functionality Traceability Sobeys, Canada Pay on the go and collect Everywhere! Store specific App Carrefour, France Retailing beyond the store Tesco, UK
  9. 9. IGD 2014Source: IGD Research Augmented life
  10. 10. IGD 2014Source: IGD Research Augmented life
  11. 11. IGD 2014Source: IGD Research Seamless shopping experience
  12. 12. IGD 2014Source: IGD Research Shopper engagement and sharing
  13. 13. IGD 2014Source: IGD Research Shopper engagement and sharing
  14. 14. IGD 2014Source: IGD Research Product quality and its origin more important than ever A story behind your brand will increase brand loyalty Seamless shopping experience and sharing will drive sale Summary
  15. 15. IGD 2014 Follow us on Twitter @RetailAnalysis Get in touch! For further information, please contact: [email protected] or visit: www.igd.com For views on retail development follow me at: @EuroAsiaRetail