Military Transition News – January/February 2014, Field Service Jobs issue

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January - February 2014 militarytransitionnews.com The Essential Military-to-Civilian Transition Resource N E W S Civilian JOBS .com’s HAPPY NEW YEAR! WILL 2014 BE THE YEAR YOU TRANSITION TO A CIVILIAN CAREER? Transitioning A to Z This month: I and J ................ page 11 Transition Talk: What’s in your “I Love Me Book?” .................... page 3 Job Fairs: Find one near you ..... page 10 Career Coach’s Corner: Don your goggles! ........... page 9 Spouse Series: The new normal ............... page 7 by Heidi Lynn Russell Contributing Editor O n any given day at cancer treatment facilities, oncology medical equipment needs servicing. And, when it breaks down unexpectedly, stress can be high for medical staff members. at’s why RS&A, Inc. (Radiotherapy Simulators & Accelerators) highly prizes military veterans to fill the role of Field Service Engineers (FSE), says Vice President of Operations Kerry L. Price. e company, headquartered near Winston-Salem, N.C., specializes in the onsite service, repair, refurbishing, parts, sales and installation of linear accelerators, simulators and other oncology medical equipment. “Sometimes this is a stressful environment, and our employees have to always rise above the stress and make sure the customer is serviced. e end customer is the patient. When the doctors and staff are calling and stressed over the equipment, we need someone who can talk with them with confidence to reassure them we will resolve the issue,” Price says. Many companies that use field service engineers feel the same way about military veterans, says Dr. Mike Echols, Executive Vice President at Bellevue University’s Human Capital Lab in Bellevue, Neb. e Lab does studies and research with companies including Verizon Wireless, Baylor Health System, ACI, Sun Microsystems, Convergys and others. The job outlook is positive for “investment installations” (i.e., servicing high-tech equipment in everything from warehouses to medical facilities), he says. And, veterans are coveted for these roles, because “they’re trained to respond on the spot” to emergency breakdowns. “In their role, the client is intense, because the operation is at risk. Military personnel are psychologically accustomed to this. In the military, it’s the life that’s at stake. When they’re going to the client, the person is in a high state of anxiety with a major piece of equipment down. ey’re well trained in dealing with this,” Echols says. Employers seek the cool reaction of veterans under pressure, because that is a defining quality that sets companies apart from competitors, says Don McGrath, Senior Vice President of Communications at power management company, Eaton Corp. “(Veterans) have a sense of mission accomplishment and sense of duty. ey follow through on assignments, tasks and responsibilities and know the team depends on that. And, they work through the tasks and stressful conditions,” says McGrath, a retired Army Lt. Col. Here is a sampling of four companies that are in need of this uniquely skilled type of veteran: Eaton, Inc. • e Job: Provide installation, startup, maintenance, repair, training and modification on power transmission, distribution and generation equipment and systems, says George Bernloehr, Senior Military Talent Acquisition Consultant. FSEs must be capable of self-managing assigned projects for electrical equipment, including a working knowledge of electrical test and diagnostic equipment. • e Hiring Outlook: Eaton currently employs more than 300 field service engineers and technicians. e Electrical Engineering Services division has been steadily growing for more than 15 years. “We expect to see that trend continue as the existing installed base continues to demand maintenance and repair, and new building construction provides new opportunities for INSIDE THIS ISSUE Veterans are Prime Candidates for Field Service Jobs by Heidi Lynn Russell Contributing Editor “’Etiquette’ is just a fancy word that describes ‘making another person feel at ease and comfortable with you,’” says etiquette expert Vicky Oliver, author of “301 Smart Answers to Tough Interview Questions.” When it comes to business etiquette, knowing the nuances of corporate America will place you ahead of the pack – not just apart from fellow military veterans who are vying for the same job during the interview process, but also among your future civilian colleagues, she says. “e main thing for military members to remember is that going into the civilian workplace can be a shock to the system. A corporate culture is different than what you’re used to. Go in prepared for that. During the interview process, you’re going to spend a lot of time about how your background is so similar and how your skills will fit in,” adds Oliver, “But once you’re there, the truth is that it’s going to be very different. Be prepared for it. Know it’s going to take a while to acclimate, and be open to learning during that time.” We asked Oliver and another etiquette expert, Diane Gottsman, for a primer on workplace politeness. In addition to authoring four job-smart books, Oliver has worked with more than 5,000 professionals who have emailed her for advice on navigating the etiquette of the current business culture. Gottsman is owner of e Protocol School of Texas Inc., a company specializing in executive etiquette and leadership training. She is also author of “Pearls of Polish: A Guide to Social and Business Etiquette.” Here are their tips to navigate various sticky scenarios: Names and Titles: This is dicey, continues page 8 continues page 4 Navigating Business Etiquette in a Civilian World A former Air Force service member working in field service for Hitachi HVB

description

Military Transition News is a military base newspaper focused on helping military service members and veterans find a civilian job. It is published by CivilianJobs.com. This issue includes the Field Service Jobs and Military to Civilian Etiquette topics.

Transcript of Military Transition News – January/February 2014, Field Service Jobs issue

Page 1: Military Transition News – January/February 2014, Field Service Jobs issue

January - February 2014militarytransitionnews.com

The Essential Military-to-Civilian Transition Resource N E W S

C i v i l i a n J O B S . c o m ’ s

HAPPY NEW YEAR! WILL 2014 BE THE YEAR YOU TRANSITION TO A CIVILIAN CAREER?

Transitioning A to ZThis month:I and J................page 11

Transition Talk:What’s in your“I Love Me Book?”....................page 3

Job Fairs:Find onenear you..... page 10

Career Coach’s Corner:Don yourgoggles!........... page 9

Spouse Series:The newnormal...............page 7

by Heidi Lynn Russell Contributing Editor

On any given day at cancer treatment facilities, oncology

medical equipment needs servicing. And, when it breaks down unexpectedly, stress can be high for medical staff members.

That’s why RS&A, Inc. (Radiotherapy Simulators & Accelerators) highly prizes military veterans to fill the role of Field Service Engineers (FSE), says Vice President of Operations Kerry L. Price. The company, headquartered near Winston-Salem, N.C., specializes in the onsite service, repair, refurbishing, parts, sales and installation of linear accelerators, simulators and other oncology medical equipment.

“Sometimes this is a stressful environment, and our employees have to always rise above the stress and make sure the customer is serviced. The end customer is the patient. When the

doctors and staff are calling and stressed over the equipment, we need someone who can talk with them with confidence to reassure them we will resolve the issue,” Price says.

Many companies that use field service engineers feel the same way about military veterans, says Dr. Mike Echols, Executive Vice President at Bellevue University’s Human Capital Lab in Bellevue, Neb. The Lab does studies and research with companies including Verizon Wireless, Baylor Health System, ACI, Sun Microsystems, Convergys and others. The job outlook is positive for “investment installations” (i.e., servicing high-tech equipment in everything from warehouses to medical facilities), he says. And, veterans are coveted for these roles, because “they’re trained to respond on the spot” to emergency breakdowns.

“In their role, the client is intense, because the operation is at risk. Military personnel are

psychologically accustomed to this. In the military, it’s the life that’s at stake. When they’re going to the client, the person is in a high state of anxiety with a major piece of equipment down. They’re well trained in dealing with this,” Echols says.

Employers seek the cool reaction of veterans under pressure, because that is a defining quality that sets companies apart from competitors, says Don McGrath, Senior Vice President of Communications at power management company, Eaton Corp.

“(Veterans) have a sense of mission accomplishment and sense of duty. They follow through on assignments, tasks and responsibilities and know the team depends on that. And, they work through the tasks and stressful conditions,” says McGrath, a retired Army Lt. Col.

Here is a sampling of four companies that are in need of this uniquely skilled type of veteran:

Eaton, Inc.• The Job: Provide installation,

startup, maintenance, repair, training and modification on power transmission, distribution and generation equipment and systems, says George Bernloehr, Senior Military Talent Acquisition Consultant. FSEs must be capable of self-managing assigned projects for electrical equipment, including a working knowledge of electrical test and diagnostic equipment.

• The Hiring Outlook: Eaton currently employs more than 300 field service engineers and technicians. The Electrical Engineering Services division has been steadily growing for more than 15 years. “We expect to see that trend continue as the existing installed base continues to demand maintenance and repair, and new building construction provides new opportunities for

INSIDE THIS ISSUE

Veterans are Prime Candidatesfor Field Service Jobs

by Heidi Lynn Russell Contributing Editor

“’Etiquette’ is just a fancy word that describes ‘making another person feel at ease and comfortable with you,’” says etiquette expert Vicky Oliver, author of “301 Smart Answers to Tough Interview Questions.”

When it comes to business etiquette, knowing the nuances of corporate America will place you ahead of the pack – not just apart

from fellow military veterans who are vying for the same job during the interview process, but also among your future civilian colleagues, she says.

“The main thing for military members to remember is that going into the civilian workplace can be a shock to the system. A corporate culture is different than what you’re used to. Go in prepared for that. During the interview process, you’re going to spend a lot of time about how your

background is so similar and how your skills will fit in,” adds Oliver, “But once you’re there, the truth is that it’s going to be very different. Be prepared for it. Know it’s going to take a while to acclimate, and be open to learning during that time.”

We asked Oliver and another etiquette expert, Diane Gottsman, for a primer on workplace politeness. In addition to authoring four job-smart books, Oliver has worked with more than 5,000

professionals who have emailed her for advice on navigating the etiquette of the current business culture. Gottsman is owner of The Protocol School of Texas Inc., a company specializing in executive etiquette and leadership training. She is also author of “Pearls of Polish: A Guide to Social and Business Etiquette.”

Here are their tips to navigate various sticky scenarios:

Names and Titles: This is dicey,

continues page 8

continues page 4

Navigating Business Etiquette in a Civilian World

A former Air Force service member working in field service for Hitachi HVB

Page 2: Military Transition News – January/February 2014, Field Service Jobs issue

N E W S2 Jan/Feb 2014

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Page 3: Military Transition News – January/February 2014, Field Service Jobs issue

N E W SJan/Feb 2014 3

Publisher Jake Hutchings

Managing Editor Kathy Scott

Art Director Alec Trapheagen

Associate Editor Anthony Morris

Contributing Editors Janet Farley

Heidi Lynn Russell

Tom Wolfe

Director of Technology Don Nowak

Executive Consultant Marla Smith

Account Representative Brett Comerford

Account Representative Tucker Harrell

Account Representative Jim Irwin

Military Transition News is published by:CivilianJobs.com1825 Barrett Lakes Blvd., Suite 300Kennesaw, GA 301441-866-801-4418

Reproduction or use without permission of any editorial or graphic content in any manner is prohibited. The inclusion of advertising is considered a service to our readers and is not an endorsement of products or advertising claims. Opinions expressed in articles are the opinions of the contributors and do not necessarily express the opinions of Military Transition News or its staff.Subscription rate: $12 per year (6 issues). To subscribe, call 1-866-801-4418.

©2007-2014 Civilian Jobs, LLC. All rights reserved.

Military Transition News and CivilianJobs.com are wholly-owned subsidiaries of Bradley-Morris, Inc. (BMI), the largest military-focused placement firm in the U.S.

by Mike Arsenault Director of Candidate Services

Bradley-Morris answers questions from transitioning military job seekers.

Q: It will still be a little while until I am out of the military, but I am leaving my duty station. I am wondering what kind of records I should ensure I have before I transfer to make a transition to my next career easier.

A: If you don’t already have an “I-love-me-book” with all of your awards, commendations, write-ups, etc. in one place, you will want to compile one, since that is a good resource from which you can build a resume or outline your military accomplishments. As far as official military paperwork, depending on what type of position or role you are interviewing for, a safe bet is to have your military evaluations and any training certifications/proofs of completion handy. You will also want to have your DD-214 readily accessible upon your termination of service as well.

Also, make sure you get a personal email contact (not @.mil) and/or phone numbers from all of your supervisors - you might need to utilize them as references in your civilian career search. In addition to filling the important references block on job applications, who knows, some day you may reach out to your friends and fellow service members to interview with or hire them as civilians! Just keep this information in a safe place as it contains some potentially sensitive contact information.

The military, for the most part, does a good job of out-processing service members, but these items will be invaluable once you transfer.

Mike Arsenault is Director of Candidate Services at military placement firm Bradley-Morris, Inc. He can be reached at (800) 330-4950 ext. 2105 or by email at marsenault (at) bradley-morris.com.

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Page 4: Military Transition News – January/February 2014, Field Service Jobs issue

N E W S4 Jan/Feb 2014

installation and startup,” Bernloehr says. FSEs can develop their careers into various new roles, including inside and outside sales roles, district support engineers, field service team leaders and district operating center managers.

• How Military Skills Dovetail: Veterans possess “core values, service mentality, leadership, learning agility, flexibility and education,” Bernloehr says.

General Electric Co.• The Job: In GE’s Healthcare business,

two types of field engineering jobs are available: those for medical imaging technologies and those for various hospital pieces of equipment, says Adam Holton, Senior Human Resources Manager, Global Service (Healthcare). Education qualifications are an associate’s degree, or a high school diploma with requisite experience in the field or related fields.

In GE’s Energy Management business, FSEs install, commission and service a wide variety of electrical equipment. In energy applications, those include wind turbines, solar plants, gas turbine, hydro, etc. In industrial applications, those include steel mills, data centers and paper mills. And in marine applications, those include merchant ships, Navy ships and cruise ships, says Pete Bierden, Senior Executive – Services (Energy Management). Most field engineers have a degree in electrical engineering, but some are hired with

relevant technical experience, including military experience.

• The Hiring Outlook: GE has about 3,000 Field Engineers in Healthcare. In any given year, depending on attrition and growth, it hires 150 to 300 new field engineers. In Energy Management, the company has about 1,000 FSEs and plans on hiring about 150 in 2014.

“For those who want to make a career out of being a field engineer, that is an attractive option. The role is incredibly important, pays well and constantly changes over time as technology evolves. For those who want to build their career in other roles, the field engineer role allows them to build a foundation and be ready for any number of other roles in the field service organization,” Holton says.

• How Military Skills Dovetail: “Veterans bring all of the intangibles that we are looking for in our field service personnel - commitment, discipline, ability to get things done and loyalty (to customers and GE), just to name a few. But as well, the U.S. military is increasingly giving service members great technical skills in fields that are readily transferrable to field engineer jobs,” Holton says.

Hitachi HVB, Inc.• The Job: “While we prefer electrical

or mechanical degrees we will accept candidates that have that type experience for Level I, II and III field service technicians. Qualified personnel should be willing to travel up to 80 percent primarily domestically. Excellent written and communication skills are

required as direct customer contact and documentation are crucial to success,” says Stephanie Hayden, Vice President of Sales and Marketing.

• The Hiring Outlook: The FSE department has seven to nine representatives, who are all all direct employees. “I would expect to fill two positions next year,” Hayden says. In addition to the field service techs, the department also has a manager, an assistant manager and two sales associates. “We also promote these guys into sales, QA and engineering positions,” she says.

• How Military Skills Dovetail: “They are usually self-starters with great documentary experience and used to on the job training,” Hayden says.

RS&A, Inc.• The Job: Service linear accelerators

and simulators at customers’ sites with minimal supervision. Perform routine service and preventative maintenance, establish and maintain proper business relationships with customers and peers, as well as perform necessary daily administrative duties accurately. Engineers work from their homes and have three to six primary site responsibilities.

“These are sophisticated, linear accelerators that produce a prescription dose of radiation to treat cancer patients. The engineers deal with all kinds of issues, from something that’s minor that won’t impede the patient’s schedule to something that is breaking to the point where they can’t operate it. And they do periodic maintenance,” Price says. “It does have its

up-and-down cycles. A typical engineer works from 30 hours to 60 hours a week – the 60 hours if they’re running pretty hard. There are a lot of variables.”

• The Hiring Outlook: “We have over 30 employees at this moment, and out of those, 19 are service engineers,” Price says. “In the past year, we have hired five service engineers, and we have a strong outlook for next year, when we will need an additional 10. We’re fully national and cover all the way from Nebraska to Florida, up to the East coast into D.C. and Maryland. Each engineer has a primary responsibility of customers in a market area. When we hire engineers, typically, it will be in another market. We place them where our growth is. For example, right now, we are putting them in Virginia, Maryland, possibly in Pennsylvania, Iowa, Nebraska, Alabama and Florida.”

• How Military Skills Dovetail: The typical military engineer has a strong electronic and mechanical background, Price says. “If someone works in radars, or if they work in an environment where they had electronics and also mechanical work – when I say mechanical, I mean water chilling systems or cooler systems from the Navy - they should have basic troubleshooting skills in electronics.”

Additionally, the company is interested in anyone with an avionics background or electronics in radars or who has strong computer skills combined with electronics knowledge and experience.

Heidi Lynn Russell writes about employment and business issues.

“Veterans are Prime Candidatesfor Field Service Jobs” continuedfrom page 1

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Page 5: Military Transition News – January/February 2014, Field Service Jobs issue

N E W SJan/Feb 2014 5

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Page 6: Military Transition News – January/February 2014, Field Service Jobs issue

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Page 7: Military Transition News – January/February 2014, Field Service Jobs issue

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Spouse Series: Welcome to Your New “Normal”

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by Janet Farley Contributing Editor

You would like to think that things will be different one day.

Surely, at some magical point down the highway of your adventure-filled military life, you will swap out an uncertainty-filled existence for one with blessed clarity.

You won’t have to wait endlessly for orders telling you where your next home will be. You’ll already have one where you want it and you’ll be able to afford it, too.

You won’t have to worry about simultaneously timing for multiple major life events. Your spouse will have a great job after successfully transitioning from the military. You will have a great job, too - one that offers you ample opportunity for advancement and meaningful employment. Your kids will be socially and academically adjusted in an award-winning school that boasts an unusually high number of full-ride scholarship recipients. You’ll drive a cherry-red Porsche (while we’re dreaming here…why not?).

It’s true. You would like to think that things will be different one day.

Not trying to be a buzz-kill here, but both personal and professional experience tells me not to hold my breath and maybe you shouldn’t hold yours either.

As your family transitions out of the military, circumstances will, of course, be different. Don’t kid yourself though. One set of worries will ultimately be exchanged for another set and your new normal will feel oddly familiar.

So, how do you handle the remixed uncertainties that come with your new “normal”?

Whether you are going through the military-to-civilian career transition process or you are already well-entrenched in that post-uniform life at any stage of the game, refer to these survival strategies as needed:

Channel your inner yogi. Your current position in life may feel downright unnatural. You may feel like you don’t belong or you aren’t sure exactly how all the pieces are going to ultimately fit together. Change can create tension within and around us. When the tensions are high, call upon your inner yogi to calm you. Focus on correct form. Hold the relaxed pose as long as you can and breathe rhythmically, in and out. Breathing is good.

Google the serenity prayer. Accept the things you cannot change. Have the courage to change the things you can and the wisdom to know the difference. The basics of the Serenity Prayer have been around for a long time and with good reason. They make excellent sense to anyone in transition at any stage of life. If the words themselves don’t bring you comfort, maybe a weekend of R&R in the Heath, Mass., cottage where the prayer was originally penned will. Apparently, the Serenity Stone Cottage is real and open for year-round vacation rentals. Who knew?!

Embrace the changes in your life. Things never stay the same. Even in the active-duty military life you came to know and love or not, change was the one thing could count on. Good thing you have all that practice in adapting, because it will come in handy now, too.

Troubleshoot the possible outcomes. Try as hard as you’d like to, you won’t be able to plan for every contingency. You can, however, identify those things most likely to occur. If it gives you a needed illusion of control over your destiny, troubleshoot the potential ways forward for that peace of mind.

Janet Farley is the author of “Quick Military Transition Guide: Seven Steps to Landing a Civilian Job” (Jist Inc., 2012). Read her new blogs Life’s Too Short to Hate Your Job and Resume Rx.

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N E W S8 Jan/Feb 2014

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Oliver says. “The lines of communication may be a little more ambiguous in a corporate environment than in a military environment,” she says.

For example, someone’s title may not correlate to their position. “The system of alliances in a company can be very mystifying. The receptionist may play golf with the owner, and you’re not going to know that or be able to learn that in the first couple of months,” she says.

Show courtesy to everyone. “If you’re respectful of people and willing to scope out the situation quietly, then you’ll go far,” Oliver says.

Gottsman shies from using “Mr.” and “Mrs.” and notes, “There is no ‘Mrs. – only Ms.” Nowadays, call people by their first names in most situations. “When in doubt,

ask the person what they would prefer to be called. Or ask, ‘Would you like to go by Ms. Smith, or should I introduce you as Jane?’” Gottsman says.

“It’s about being relatable. It’s always nice to build relationships and get to know someone, but at the same time, be cautious,” she says.

Job Interview Niceties: Don’t shake hands across the desk. “If you’re reaching to shake a hand, walk to the side of the desk rather than across. Across is a barrier.”

And definitely “turn off the cell phone and put it away. Cell phones are a big common mistake,” Gottsman says. “They should not be visible and not be heard.”

When leaving a job interview, ask for a business card, even if the interview was “atrocious,” Oliver says. “You need it for your follow-up. And, it’s a special thing to hand someone a business card – a bonding moment.”

Send a thank-you letter, which is a follow-

up sales tool to get you the job. “Your note has to sound gracious and happy, but take it further by telling them why you want to work there,” Oliver says.

Business Meals: You’re at a client lunch, and another client arrives an hour late, “which happens a lot,” Oliver says. “You’ve decided to go ahead and eat, when the second client comes in. This is typical of very busy people and the corporate life. What do you do?”

Put down your napkin, stand up and shake the person’s hand, no matter how inconvenient it is, and take a break from eating. “Welcome the person and get the waiter over to serve him or her. You have to be flexible about it, even though it’s rude for them to walk in late. Take it in stride,” she says.

Who picks up the tab? “With colleagues, it’s easier to split the tab down the middle, even if it means you’re losing a couple of dollars. If you have eight people, split it eight ways. Who cares if someone has something that is more expensive? It doesn’t matter,” Oliver says.

Gottsman says the only caveat is that if you’ve invited someone to lunch as your guest, you always pick up the tab and the tip.

What about if you’re going out to eat with a boss? “I would not assume that the boss is necessarily going to pay for the lunch,” Oliver says. “If it’s considered a business lunch, the question is, can they put in for it? Sometimes they can’t. Just because your boss earns more, don’t assume they will pick up the tab.”

As for men and women, Gottsman notes that business settings are gender-neutral:

Men don’t pull out chairs for women like they do in social settings. “And, if a man gets to the door before a woman, hold it for her. But don’t run ahead of her to hold it. If she gets there first, allow her to open the door,” Gottsman says.

After-Hours Cocktails and/or Parties: It’s a bad idea to talk exclusively about business at a business party or after-hours cocktail function, Oliver says. The purpose of the holiday parties is to improve morale and make people festive about the holiday. If you’re in a corner with a client talking about business, you’re not really bonding in the way that you should be. It’s so much better to talk about neutral topics,” she says.

What are some neutral topics? “Entertainment is a good one. It’s always changing, and it’s not personal,” Oliver says. “I also think a great topic is hobbies, because you could stumble on something you both enjoy and talk about that in a deeper way.”

As for liquor, limit yourself to one drink. If you drink more, other than potentially making a fool of yourself, you can let important information slip. “Liquor loosens you up. The key thing is to remember it’s not a real party. That’s goes for how you dress and how little you drink. Even with eating, I recommend that you eat first and then go. You’re not supposed to stand by the appetizer tray scarfing down all the food,” Oliver says.

Heidi Lynn Russell writes about employment and business issues.

“Navigating Business Etiquettein a Civilian World” continuedfrom page 1

Page 9: Military Transition News – January/February 2014, Field Service Jobs issue

N E W SJan/Feb 2014 9

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career coach’s corner

Interviewer MindVision Goggles (IMVG)

by Tom Wolfe Career Coach and Contributing Editor

The interview is over. You leave the room and put on a pair of IMVGs -

special goggles that allow you to see inside the mind of the interviewer, specifically, the vision you created there during the interview.

What do you see?

• A blank screen.

• An indistinct, fuzzy picture; might be you, maybe not.

• A clear image of you doing the job, but without much or any enthusiasm.

• A distinct image of you doing the job, but underachieving.

• A picture of you doing some job but not the one for which you were being interviewed.

• A vision of you doing the job well, but you have a frown on your face.

• A clear and distinct image of you in the job, doing it well and smiling.

For that interview to have been successful, only the last one on the list will do. Creating that vision in the mind of the interviewer is your goal. It is not an easy task, but you can do it, especially if you pay close attention to four precepts: Self-

knowledge, Showing Interest, Interviewing Empathy and the Power of Questions.

Self-knowledge. Advanced preparation is key to any successful interview. A major component of that preparation is knowledge - of the position, of the organization and, most importantly, of yourself. What are your needs? Your wants? No, they are not the same. What motivates you? What do you really care about? Are you aware of your strengths, attributes, skills and traits? How about your weaknesses, deficits, faults and failures? What makes you tick? What is in your head, your heart and your gut? Are you ready to openly and credibly discuss this information with a stranger, backing up what you say with specifics and examples?

Showing interest. You must appear interested during an interview. Just because you show up for the appointment does not mean you will be perceived as having an interest in the position being offered. Assuming you are indeed enthusiastic about the opportunity, you need to convey that feeling in a clear and definitive manner. Although the interviewer cannot read your mind, he or she will pick up on the signals you are sending, both verbally and non-verbally. On the non-verbal side, pay attention to your body language. Be engaging and enthusiastic. Lean forward in your chair. Smile. On the verbal side, two of the best ways to show interest are to ask good questions (see below) and to say the words “I am interested in…” Then fill in the blank with words such as “…learning more about this opportunity,” or “…visiting the facility

and meeting the team,” or “…taking this interview to the next step,” or “…receiving an offer,” or “…accepting an offer to work for your company,” or something similar that lets the interviewer know how you feel. Identify the next step in the process and ask for it. Be bold!

Interviewing Empathy. Successful interviewing is the art of telling the interviewer exactly what he or she wants to hear . . . as long as it also happens to be the truth. That is my mantra and your mission. You have a long list of what matters to you, and it is important to factor that into your job search. However, you also must weigh in what matters to the interviewer if you want the process to go forward. Knowing this and keeping it in mind throughout the interview is critical. You need to be aware of and hit the interviewer’s hot buttons. Make connections. Emphasize related skills and experience. Make sure that every word that comes out of your mouth is somehow relevant to the job, the company, the industry, or the interviewer - assuming, of course, that it’s all true.

Power of Questions. First, a question for you: why do we ask questions? The obvious answer is to get information. An interviewer asks questions to find out if you are the kind of person he or she wants on the team. You ask questions to find out if this opportunity is right for you. The less obvious answer has to do with conveying interest. Short of coming out and simply saying, “I am interested,” properly chosen, worded and timed questions are the most powerful tools in your transition toolbox for showing interest. These questions

need to focus on the company, the job, the industry, the opportunity, the people who work there and the interviewer - not on you. Selfish questions, i.e., ones about salary, benefits, perks, holidays, vacation, etc., have their place - after the job offer is on the table. With an offer in your pocket, the answers to those selfish questions will help you decide whether or not to accept it.

Those four precepts are interrelated. Strong self-knowledge enhances your ability to build empathy and ask good questions. Asking good questions also builds empathy while showing interest. Employing them in combination enhances the chances of the right vision showing up in those IMVGs.

Tom Wolfe is a Career Coach, Columnist, Author and Veteran and can be found at www.out-of-uniform.com.

Read this issue online now at Online.MilitaryTransitionNews.com

Page 10: Military Transition News – January/February 2014, Field Service Jobs issue

N E W S10 Jan/Feb 2014

Job Fair Calendar

Date: January 9, 2014 Location: Ft. Knox - 10 a.m. - 12 p.m. - Bldg. 1378 (Basement), 70 Pershing Dr., Ft. Knox, KY 40121 Sponsor: POC - Frank Johnston - (502) 624-2627

Date: January 15, 2014 Location: Ft. Hood - 10 a.m. - 3 p.m. Sponsor: POC - Robert Schumacher - (254) 288-08277

Date: January 16, 2014 Location: Ft. Knox - 10 a.m. - 12 p.m. - Bldg. 1378 (Basement), 70 Pershing Dr., Ft. Knox, KY 40121 Sponsor: POC - Frank Johnston - (502) 624-2627

Date: January 23, 2014 Location: Ft. Knox - 10 a.m. - 12 p.m. - Bldg. 1378 (Basement), 70 Pershing Dr., Ft. Knox, KY 40121 Sponsor: POC - Frank Johnston - (502) 624-2627

Date: January 27, 2014 Location: Ft. Hood Mini Job Fair - 9 a.m. - 1:30 p.m. - Oveta Culp Hobby Soldier and Family Readiness Center Sponsor: POC - Robert Schumacher - (254) 288-0827

Date: January 27, 2014 Location: Cobb Energy Performing Arts Centre - 10 a.m. - 2 p.m. - 2800 Cobb Galleria Parkway, Atlanta, GA 30339 Sponsor: CivilianJobs.com - (866) 801-4418

Date: January 28, 2014 Location: Ft. Benning - 10 a.m. - 2 p.m. - The Benning Club, Morrison Ave., Bldg. 128, Ft. Benning, GA 31905 Sponsor: CivilianJobs.com - (866) 801-4418

Date: January 30, 2014 Location: Ft. Knox - 10 a.m. - 12 p.m. - Bldg. 1378 (Basement), 70 Pershing Dr., Ft. Knox, KY 40121 Sponsor: POC - Frank Johnston - (502) 624-2627

Date: February 3, 2014 Location: Ft. Hood Mini Job Fair - 9 a.m. - 1:30 p.m. - Oveta Culp Hobby Soldier and Family Readiness Center Sponsor: POC - Robert Schumacher - (254) 288-0827

Date: February 6, 2014 Location: Ft. Knox - 10 a.m. - 12 p.m. - Bldg. 1378 (Basement), 70 Pershing Dr., Ft. Knox, KY 40121 Sponsor: POC - Frank Johnston - (502) 624-2627

Date: February 10, 2014 Location: Ft. Stewart - 10 a.m. - 2 p.m. - Stewart Club, 1020 Hero Rd., Bldg. 405, Ft. Stewart, GA 31314 Sponsor: POC - Robert Schumacher - (254) 288-0827

Date: February 11, 2014 Location: Ft. Benning - 10 a.m. - 2 p.m. - The Benning Club, Morrison Ave., Bldg 128, Ft. Benning, GA 31905 Sponsor: CivilianJobs.com - (866) 801-4418

Date: February 13, 2014 Location: Ft. Knox - 10 a.m. - 12 p.m. - Bldg. 1378 (Basement), 70 Pershing Dr., Ft. Knox, KY 40121 Sponsor: POC - Frank Johnston - (502) 624-2627

Date: February 13, 2014 Location: Ft. Drum - 10 a.m. - 2 p.m. - The Commons, P4350 Euphrates River Valley Rd., Ft. Drum, NY 13602 Sponsor: CivilianJobs.com - (866) 801-4418

Date: February 19, 2014 Location: Ft. Polk - 10 a.m. - 2 p.m. - Warrior Community Center, 1321 Corps Rd., Bldg. 352, Ft. Polk, LA 71459 Sponsor: CivilianJobs.com - (866) 801-4418

Date: February 20, 2014 Location: Ft. Knox - 10 a.m. - 12 p.m. - Bldg. 1378 (Basement), 70 Pershing Dr., Ft. Knox, KY 40121 Sponsor: POC - Frank Johnston - (502) 624-2627

Date: February 24, 2014 Location: Ft. Hood Mini Job Fair - 9 a.m. - 1:30 p.m. - Oveta Culp Hobby Soldier and Family Readiness Center Sponsor: POC - Robert Schumacher - (254) 288-0827

Date: February 27, 2014 Location: Ft. Knox - 10 a.m. - 12 p.m. - Bldg. 1378 (Basement), 70 Pershing Dr., Ft. Knox, KY 40121 Sponsor: POC - Frank Johnston - (502) 624-2627

Date: March 12, 2014 Location: Ft. Bragg - 9 a.m. - 2 p.m. - Ft. Bragg Club, Bldg. 1-4930, Armistead & Totten Sts., Ft. Bragg, NC 28310 Sponsor: CivilianJobs.com - (866) 801-4418

Date: March 26, 2014 Location: Ft. Lee - 10 a.m. - 2 p.m. - The Lee Club, Bldg. 9009, 1100 Lee Ave., Ft. Lee, VA 23801 Sponsor: CivilianJobs.com - (866) 801-4418

Date: March 27, 2014 Location: JB Myer-Henderson Hall - 10 a.m. - 2 p.m. - Officers Club Sponsor: CivilianJobs.com - (866) 801-4418

For more job fair dates and locations,go to CivilianJobs.com

LARGEST MILITARY FOOTPRINT

Bradley-Morris, Inc. (BMI) is the largest military-focused recruiting firm in the U.S. that for over 20 years has specialized in placing prior military job seekers with Fortune 1000 companies.

CivilianJobs.com helps military-friendly companies who actively recruit candidates from the military by offering cost-ef-fective and customized solutions to meet their hiring needs.

Military Transition News is a bi-monthly publication providing military job seekers with relevant career and transition advice. It is distributed in print and online to over 500 military bases.

HireMilitaryBlog.com is a blog dedicated to educating and assisting employers (HR Recruiters) with sourcing and hiring candidates with prior-military experience.

MilitaryResumes.com provides professional resume writing and consulting services for transitioning military, veterans, and their spouses seeking a civilian or federal career.

Essential Events and Travel, Inc. provides expert event planningservices for corporate events and meetings. We excel in managing specialized events.

MilitaryTransition.com is a blog devoted to providing transition assistance information and tools to service members transitioning from the military to a civilian career.

N E W S

Page 11: Military Transition News – January/February 2014, Field Service Jobs issue

N E W SJan/Feb 2014 11

Transitioning A to Z:In the upcoming issues of Military Transition News, we will be listing everything a service member needs to know about transitioning,from A to Z.This month, we tackle “I” and “J”.

“I”Impress Them

Anyone can look good on paper, but what a company wants is someone that truly impresses them! It’s not easy to do, because it requires a confident feeling from within, not a perfectly coiffed look on the outside. Companies want people that fit in with their team. Be the kind of person that they can’t do without. Impress them and they will do whatever it takes to sign you on.

“J”Job Search, Job Fairs, Job Boards

Transitioning from the military to a civilian job can be difficult. It’s not always easy to find a civilian job that matches a military rank or MOS exactly. One of the best ways to familiarize yourself with the workplace is to consistently conduct your Job Search via Job Boards using “civilianized” keywords that best match your current and past job responsibilities. Similarly, try to investigate every booth at military Job Fairs to see if there is a match at those civilian employers for someone with your background. Savvy employers sometimes send recruiters who come from a military background, so make good use of your conversation time with them, especially if they are from your branch of service. With persistence, you should be able to find a great fit for your work experience and skills..

Read this issue online now at Online.MilitaryTransitionNews.com

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Page 12: Military Transition News – January/February 2014, Field Service Jobs issue

N E W SJan/Feb 2014 12

© 2013 Accenture. All rights reserved.

This is your invitation to join an organization offering greater opportunity, greater challenge andgreater satisfaction. An organization dedicated toteamwork and collaboration. An organization working in the forefront of technology, including 89 of the Fortune Global 100 to reinvent business.

As a military man or woman, your strong workethic, commitment to excellence and attention todetail mirror many of the same core values we liveat Accenture. And, with our wide range of careeropportunities for military professionals, you cantransfer these values – and the lessons you’velearned – to the work we do.

We are proud of our vibrant community of Accenture military employees. Join Accenture and discover how great you can be. Visit accenture.com/military today.