Milestone Channel Partner

8/11/2019 Milestone Channel Partner

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The Open Platform IP Video Software Company

milestone Channel Partner Agreement

The following agreement has been entered between

Milestone Systems A/S

[Company Registration Number (CVR! "#$% &&$#]

'anemars)e* +#,-."#+ 'r0ndby

,enmar(in the following referred to as 1Milestone2!

and the sales/distribution Channel Partner (in the following referred to as 1the Channel Partner2!

Company Name3 44444444444444444444444444444444444444

Registration Country/State and Number3 44444444444444444444444444444444444444

Street Address3 44444444444444444444444444444444444444

Street Address (if re5uired!3 44444444444444444444444444444444444444

City and Postal Code3 44444444444444444444444444444444444444

State or Country3 44444444444444444444444444444444444444

The parties ha)e agreed to the terms set forth by this agreement (in the following referred to as 6theChannel Partner Agreement6! whi7h 7an7el and substitute any pre7eding Channel Partner Agreements

The appendi7es8 in7luding in parti7ular Appendi9 &8 :eneral Terms and Conditions for Channel Partners8form an integral part of this Channel Partner Agreement

AA1 - Products

This Channel Partner Agreement 7o)ers sales rights for standard usage li7enses to the Milestone produ7tslisted in this se7tion Produ7ts may 7ease to e9ist8 new produ7ts may be introdu7ed and the fun7tionality ofthe produ7ts may be 7hanged by Milestone without further noti7e

Category A3 Milestone produ7ts 7o)ered by this Channel Partner Agreement (un7onditional!

;Prote7t 'asis< software produ7ts and possible asso7iated add.on li7enses

;Prote7t Professional software produ7ts and possible asso7iated add.on li7enses

;Prote7t Transa7t software produ7ts and possible asso7iated add.on li7enses

Category '3 Milestone produ7ts 7o)ered by this Channel Partner Agreement (7onditional!

;Prote7t =nterprise software produ7ts and possible asso7iated add.on li7enses ;Prote7t Corporate software produ7ts and possible asso7iated add.on li7enses

;Prote7t Matri9 software produ7ts and possible asso7iated add.on li7enses

;Prote7t Central software produ7ts and possible asso7iated add.on li7enses

;Prote7t Retail software produ7ts and possible asso7iated add.on li7enses

;Prote7t Analyti7s software produ7ts and possible asso7iated add.on li7enses

Sales rights for produ7ts in Category ' re5uire that the Channel Partner is at a 7ertain Channel Partner>e)el and may furthermore re5uire an additional authori?ation of the Channel Partner or of the ChannelPartner@ sales 7hannels8 see AA% for more information

AA2 - Prices and Shipment

The Channel Partner is re5uested to8 but not re5uired to ensure that the Milestone produ7ts are sold to end7ustomers at the re7ommended retail pri7es (unit pri7es! as stated on the present Milestone re7ommendedretail pri7e lists that are updated ea7h 5uarter

Milestone Channel Partner Agreement Page 1 of 9


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Pri7es e97lude shipment and possible national TA; and/or VAT

Pri7es8 dis7ounts and pri7ing stru7ture 7an be 7hanged by Milestone with $# days noti7e

AA3 - Sales Territory

Milestone grants the Channel Partner and the Channel Partner hereby a77epts non.e97lusi)e sales rights inthe sales territory for the 7o)ered produ7ts in a77ordan7e with the terms of this 7hannel Partner agreementand for the Channel Partner@s own a77ount8 always pro)ided that the pro)isions of this AA$ shall not limitthe Channel Partner@s rights under appli7able 7ompetition law

The Channel Partner may not a7ti)ely maret the 7o)ered produ7ts outside the sales territory unless agreedupon in writing between the parties

The sales territory is defined as3 444444444444444444444444444444444444444444444444

AA4 - Channel Partner Levels, e!uirements and "ene#its

The Channel PartnerBs pur7hase 7onditions8 in7luding the pur7hase pri7es8 and other benefits at Milestoneor through Channel8 depend on the Channel PartnerBs 7urrent Channel Partner >e)el The Channel Partner>e)el is determined at the beginning of e)ery 7alendar 5uarter and depends on the Channel Partnersfulfillment of all the Channel Partner Re5uirements for the spe7ifi7 Channel Partner >e)el as spe7ified in thetable below New Channel Partners enter at the 6'ron?e6 Channel Partner >e)el

Channel Partner Level

Note Bronze Silver Gold Platinum

ChannelPartnerBenefit

s&Requirements NN1 Quarterly

PurchaseAny Abo)e

+8###Abo)e

&"8###Abo)e

"+8###NN !ilestone

"roducts listedon #e$ site

'asi7 listingre5uired

Re5uired Re5uired withfront page listing

Re5uired withfront page listing

NN% !onthly Salesorecasts

Not re5uired Not re5uired Re5uired Re5uired

NN' Non (isclosure NotRe5uired Re5uired Re5uired Re5uired

NN) License detailssu$mission

Re5uired Re5uired Re5uired Re5uired

NN* Sales Ri+hts Category ACategory ' if

Certified

Categories ACategory ' if

Certified

Categories Aand '

Categories A and'

NN, Listin+ on!ilestone-s site

No Des Des8 with priority Des8 with priority

NN. /mail Su""ort Des Des Des Des8 with priorityNN0 ele"hone

Su""ortNo Des Des Des with Priority

NN12 3no#led+e$ase4ccess

No Des Des Des

NN11 Partici"ation in!5PS

Re7ommended Re7ommended Re5uired Re5uired

NN1 RecommendedChannel Partner

(iscount

E &FE "+E $+E

NN1% Channel Partner5ncentive

No No Negotiated Negotiated

NN1' rainin+ &Certification

Re7ommended ProfessionalRe5uired

Professional GAd)an7edRe5uired

Professional GAd)an7ed

Re5uired

Please see Appendi9 "8 Channel Partner >e)els8 Re5uirements and 'enefits8 for further des7ription of there5uirements and benefits listed in the abo)e table The notes NN& H NN&$ are listed in Appendi9 "



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AA$ - Channel Partner %&" and &-mail Services

The Channel Partner has a77ess to 7ertain Channel Partner ser)i7es at the Milestone I='8wwwmilestonesys7omand lo7al Milestone 7ountry sites These ser)i7es in7lude3

& Jnline retrie)al of de)i7e li7ense eys" A77ess to Milestone@s -nowledge 'ase$ A77ess to 'eta Software and Produ7t Pre)iews% A77ess to Milestone@s =.mail support ser)i7e

Some of the ser)i7es may re5uire the Channel Partner to log in using a name and a password supplied byMilestone The Channel Partner is aware that login name and password are pri)ate and must be ept7onfidential

The Channel Partner a77epts that some of these ser)i7es may not be a)ailable at all times

AA' - (urther Channel Partner )*li+ations

Kn addition to other Channel Partner obligations des7ribed in this Channel Partner Agreement8 the ChannelPartner is obliged to3

& A7ti)ely maret the Milestone produ7ts 7o)ered by this Channel Partner Agreement a77ording to theterms of this Channel Partner Agreement

" ,eli)er the produ7ts to the end 7ustomer in their original form and with all related material as deli)eredfrom Milestone (eg C,.RJM and printed material3 Manuals8 =nd Lser >i7ense Agreement8 Produ7t>i7ense sheets and Registration form!

$ Supply the end 7ustomer with support for the Milestone produ7ts sold and to ha)e 5ualified supportte7hni7ians a)ailable for this At 7ertain Channel Partner >e)els Milestone may re5uire that the ChannelPartners te7hni7ians are 7ertified by Milestone

The Channel Partner warrants to ha)e read Milestone@s Poli7ies8 atta7hed to this Channel PartnerAgreement as Appendi9 $8 and to abide by the poli7ies therein urthermore8 the Channel Partner is obligedto adhere to the mareting and sales poli7ies set out by Milestone

The Channel Partner is obliged not to de)elop8 not to gi)e aid in de)eloping or to manufa7ture a produ7t orser)i7e 7ompeting with the Milestone produ7t line for the term of this Channel Partner Agreement

AA Si+natures

)n *ehal# o# .ilestone 4444444444444444444444444444444444444444444444,ate Printed name

4444444444444444444444444444444444444444444444Signature

Title 44444444444444444444444444444444444444444

)n *ehal# o# the Channel Partner

4444444444444444444444444444444444444444444444,ate Printed name

4444444444444444444444444444444444444444444444Signature

Title444444444444444444444444444444444444444444

>ist of Appendi7es3 Appendi9 &3 :eneral Terms and Conditions for Channel PartnersAppendi9 "3 Channel Partner >e)els8 Re5uirements and 'enefitsAppendi9 $3 Milestone Poli7ies

http://www.milestonesys.com/http://www.milestonesys.com/


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Appendi9 &3 :eneral Terms and Conditions for Channel Partners

The relationship between Milestone and the Channel Partner (as defined in the Channel Partner Agreement!is8 in addition to the spe7ifi7 pro)isions 7ontained in the Channel Partner Agreement8 sub*e7t to the followinggeneral terms and 7onditions3

""1 - .ilestone &nd /ser License Policy

The Channel Partner is obliged to ha)ing read and understood the =nd Lser >i7ense Agreements (=L>A! ofthe Milestone produ7ts he sells and to a7t a77ording to their terms The Channel Partner a77epts thatMilestone may amend the =L>A at any time The Channel Partner is en7ouraged to inform the 7ustomer ofthe e9isten7e and the terms of the =L>A before ea7h sale

""3 Trademar0s

The Channel Partner shall maret the 7o)ered produ7ts using the trademars8 name8 logo8 et78 determinedby Milestone The Channel Partner may not in the sales territory or elsewhere apply for registration of orregister trademars et7 proprietary to Milestone or trademars et7 whi7h may be 7onfused with trademarset7 proprietary to Milestone

The Channel Partner may neither dire7tly nor indire7tly use MilestoneBs name8 trademars or other e97lusi)erights as a part of its own name

""4 ntellectual Property i+hts

Milestone holds the full 7opyright and any and all other rights to the 7o)ered produ7ts and relateddo7umentation materials8 et78 e97ept for third party 7omponents of the 7o)ered produ7ts to whi7hMilestoneBs suppliers hold all rights

Any disregard of MilestoneBs and/or any third partyBs right8 in7luding 7areless use of the 7o)ered produ7tswhi7h might render 7opying of the 7o)ered produ7ts possible for third parties or dis7lose 7onfidentialinformation to third parties shall be deemed brea7h of the Channel Partner Agreement

The Channel Partner shall ha)e no right to alter or delete any referen7es 7on7erning rights8 trademars8et78 stated in the 7o)ered produ7ts or on the media upon whi7h the 7o)ered produ7ts are deli)ered

""$ n#rin+ement o# Third Party i+hts

Milestone warrants and represents towards the Channel Partner that the 7o)ered produ7ts do not infringeany intelle7tual property rights held by third parties

Kn the e)ent that any third party8 with referen7e hereto8 ob*e7ts to the Channel PartnerBs use of the 7o)eredprodu7ts8 the Channel Partner shall forthwith notify Milestone hereof Lpon su7h notifi7ation8 Milestone shalltae o)er the matter and any 7osts related thereto

Milestone shall in any e)ent ha)e an irre)o7able right to tae o)er the matter at its own e9pense and thusinstitute pro7eedings or enter into settlements 7on7erning the alleged infringements

""' Lia*ility and limitation o# lia*ility

MilestoneBs sole responsibility under the Channel Partner Agreement shall be to deli)er the 7o)eredprodu7ts8 whi7h shall8 in all material respe7ts8 fun7tion in a77ordan7e with the rele)ant produ7t des7riptionand do7umentation Milestone does not warrant that any produ7t of Milestone meets a Channel Partner orend user desired fun7tionality or need

Milestone assumes produ7t liability under the ,anish Produ7t >iability A7t to the e9tent that the pro)isions ofthe A7t may not be 7ontra7tually wai)ed but dis7laims produ7t liability on any other basis

Milestone shall not be liable for any indire7t or 7onse5uential damage (in7luding8 but not limited to8 loss ofanti7ipated profit8 goodwill8 data or damage to the Channel PartnerBs or any end userBs re7ords or data8 orloss as a 7onse5uen7e of any other ind of business interruption! arising out of the use of the 7o)ered



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produ7ts or any inade5uate or faulty performan7e e)en if Milestone was ad)ised of the possibility of su7hlosses A77ordingly8 no 7laims for damages 7an be raised by reason of indire7t or 7onse5uential damage

Kn no e)ent shall the total liability of Milestone for loss or damage under the Channel Partner Agreemente97eed the lower of the following two amounts3 (i! the total amount in)oi7ed by Milestone to and paid by theChannel Partner under the Channel Partner Agreement in the three months pre7eding the e)ent gi)ing riseto the 7laim8 or (ii! #8###

"" (orce .aeure

Neither party shall be liable for any damage infli7ted on the other party as a dire7t or indire7t 7onse5uen7eof the non.performing party being delayed or pre)ented in the performan7e of its obligations under theChannel Partner Agreement as a result of a for7e ma*eure situation or7e ma*eure shall in7lude war andmobili?ation8 natural disasters8 stries8 lo7.out8 fire8 damage to produ7tion plant8 import and e9portregulations and other 7ir7umstan7es beyond the 7ontrol of the party 7on7erned

"" Con#identiality

=a7h party has a duty of 7onfidentiality in 7onne7tion with all information pertaining to matters of the otherparty that may 7ome into its possession

The parties are obliged to bind their employees8 agents8 su77essors and assignees in a77ordan7e with theabo)e

Any misuse of 7onfidential information shall be 7onsidered brea7h of the Channel Partner Agreement withthe effe7t that the aggrie)ed party may res7ind the Channel Partner Agreement for immediate e9piry and7laim 7ompensation and damages a77ording to the appli7able rules in for7e at any time under ,anish >aw

"" - Term and Termination

The terms under the Channel Partner Agreement 7an7el and substitute all pre7eding Channel PartnerAgreements and will 7ommen7e from #&/#&/"## and will remain in effe7t till $&/&"/"## Negotiations forthe su77essi)e year will typi7ally 7ommen7e two months before the end of term

The Channel Partner Agreement is sub*e7t to termination with $# days written noti7e from Milestone and $#days from Channel Partner

The Channel Partner Agreement 7an be terminated by either party with immediate effe7t in 7ase of amaterial brea7h of any of the terms in the Channel Partner Agreement8 pro)ided that the brea7h has notbeen remedied within &% days of a written re5uest to remedy the same

Lpon termination of the Channel Partner Agreement8 howsoe)er 7aused8 the Channel Partner shall ha)e no7laim for damages or 7ompensation for loss of goodwill or the lie thereof against Milestone

Any pro)ision 7ontained in the Channel Partner Agreement8 in7luding without limitation ''8 ''O8 ''8and ''&& of these :eneral Terms and Conditions for Channel Partners8 whi7h8 by its nature8 e9tendsbeyond the day the Channel Partner Agreement 7eases shall remain in for7e and be binding also after theChannel Partner Agreement has ended

""15 Assi+nment

The Channel Partner shall ha)e no right to transfer or in any other way assign its rights or obligations underthe Channel Partner Agreement8 without the prior written 7onsent of Milestone

Milestone may transfer all rights and obligations under the Channel Partner Agreement to an affiliated entityor in 7onne7tion with the sale of a ma*or part or all of the assets of Milestone

""11 - 6overnin+ La7 and 8enue

The Channel Partner Agreement shall be go)erned by ,anish >aw8 and any dispute between the parties willbe resol)ed by the Maritime and Commer7ial Court8 Copenhagen8 as the sole and proper forum All

pro7eedings must be held in =nglish



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Appendi9 "3 Channel Partner >e)els8 Re5uirements and 'enefits

Iith respe7t to the Channel Partner >e)els8 re5uirements and benefits listed in the table in7luded in theMilestone Channel Partner Agreement8 AA%8 the following des7riptions and pro)isions shall apply3

The headings refer to the notes in the table of paragraph AA%

991: ;uarterly Purchase

A ey element of the Channel Partner Re5uirements is the )alue of the Channel PartnerBs uarterlyPur7hase The uarterly Pur7hase is 7al7ulated in the pre)ious 7alendar 5uarter as the total gross amountof Milestone produ7ts pur7hased at the Re7ommended Retail Pri7e on the Milestone Jffi7ial Pri7elist

992: .ilestone products listed on 7e* site

Kn order to 5ualify the Channel Partner must list the rele)ant Milestone produ7ts at their web site and in7ludea lin to the Milestone web site from their web site

6'asi7 listing re5uired63 The Milestone produ7ts must be listed at least by name

6Re5uired63 The Milestone produ7ts must be listed by name and produ7t des7riptionpreferable with a77ompanying illustrations6Re5uired with front page listing63

The Milestone produ7ts must be listed by name and produ7t des7riptionpreferable with a77ompanying illustrations A referen7e to Milestone and/or itsprodu7t must be in7luded at the Channel Partners wel7ome page =97eptionsmay be granted

993: .onthly Sales (orecasts

The Channel Partner is re5uired to pro)ide sales fore7asts to Milestone in the following ways3

A The first wee of ea7h month3 Sales fore7ast for the 7urrent month' The first wee of ea7h 7alendar 5uarter3 Sales fore7ast for the 7urrent 7alendar 5uarter

C The first wee of Qanuary ea7h year a business plan for the whole year from Qanuary to ,e7ember

994: 9on e)els8 the Channel Partner will ha)e a77ess to 7onfidential te7hni7alinformation and mareting/strategy information Kt is therefore re5uired that the Channel Partner enters anon.dis7losure agreement with Milestone

Regardless of Channel Partner >e)el8 both parties are bound by the 7onfidentiality 7lause in ''O

99$: License


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should lea)e the Channel Partner a new Channel Partner te7hni7ian must 7ertify within $# days fromstarting in the position

Kn 7ase new 7ertifi7ations should o77ur during the )alidity of this agreement8 the Channel Partner must7ertify to obtain the sales rights on the related produ7ts Milestone has the obligation to update the ChannelPartner on produ7t releases where the Channel Partner already has been 7ertified

Milestone 7ertifi7ations are )alid for ma9imum " years

99: Listin+ on .ilestone=s site

At 7ertain Channel Partner >e)els the Channel Partner will be listed as an authori?ed Milestone ChannelPartner at MilestoneBs web site3

6No63 The Channel Partner will not be listed unless a spe7ial agreement has been made forthis

6Des63 The Channel Partner will be listed6Des8 with priority63 The Channel Partner will be listed with an indi7ation of the Channel Partner >e)el

99: &mail Support

The Channel Partner will ha)e a77ess to MilestoneBs support te7hni7ians through email3

6Des63 The Channel Partner will ha)e a77ess to this ser)i7e with normal priority6Des8 with priority63 The Channel Partner will ha)e a77ess to this ser)i7e with high priority

99: Telephone Support

At 7ertain Channel Partner >e)els the Channel Partner will ha)e a77ess to MilestoneBs support te7hni7iansthrough Milestones telephone hotline3

6No63 The Channel Partner will not ha)e a77ess to this ser)i7e6Des63 The Channel Partner will ha)e a77ess to this ser)i7e

9915: >no7led+e*ase access

At 7ertain Channel Partner >e)els the Channel Partner will ha)e a77ess to MilestoneBs web based-nowledgebase3

6No63 The Channel Partner will not ha)e a77ess to this ser)i7e6Des63 The Channel Partner will ha)e a77ess to this ser)i7e

9911: Participation in .PS

At 7ertain Channel Partner >e)els the Channel Partner is re5uired to parti7ipate in one of MilestoneBs annualMKPS (Milestone Kntegration Platform Symposium! e)ents3

1Re7ommended2 The Channel partner is re7ommended to parti7ipate in MKPS1Re5uired2 The Channel Partner is re5uired to parti7ipate in one MKPS per year

9912: Channel Partner e)el as listed in the table



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9913: Channel Partner ncentive

At 7ertain Channel Partner >e)els an in7enti)e 7an be negotiated and paid upon rea7hing 5uarterly targetsdefined on a 5uantitati)e or 5ualitati)e basis by the Milestone Sales representati)e The in7enti)e is to bepaid 5uarterly within $# days after 5uarter3

1No2 No in7enti)e 7an be negotiated

1Negotiated2 An in7enti)e based on rea7hing goals or performing 7ertain tass 7an be negotiated

9914: Trainin+ and Certi#ication

Kn order to 5ualify for selling 7ertain produ7t 7ategories and obtaining 7ertain Channel Partner le)elsTraining and Certifi7ation is re5uired as follows3

'ron?e3 Re7ommended but not re5uiredSil)er3 Professional Training and Certifi7ation re5uired for one Kndi)idual per lo7ation:old G Platinum3 Professional and Ad)an7ed Training and Certifi7ation re5uired for minimum oneperson per lo7ation

Milestone Training and Certifi7ation@s are )alid for two years from date of training



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Appendi9 $3 Milestone Poli7ies

PP1 -

Milestone Channel Partner

Documents

Transcript of Milestone Channel Partner