Miguel Cisneros 6136 Lincoln Ave South Gate, 90280email: miguelcisn @yahoo.com email: miguel @ x-raycenter .com

(562)644-8454

EXPERIEN

CE

Service Technician January 2015 to PresentAdecco StaffingSanta Fe Springs, CA

Kaiser Fontana Alaris Module – 88 Assist with repairs, testing, calibration Toubleshoot and resolve hardware, related related issues

Field Service Technician – Consultant(Present)Security Screening Solutions Sept 2012 - Feb 2015Signal Hills, CA

Install S3 Model 6020 and 6040 Provided training support for end users Support TDCJ(Texas Department Criminal Justice) Support Arizona Department Criminal Justice Service Rapiscan 500, 600 and 1000 Series Toubleshoot and resolve hardware,software, related related issues Configure Access Authorization and Account Track Toubleshoot and resolve hardware,software, related related issues On call 24/7/365

System Support Specialist/Sales/Owner Feb 2011 – Aug 2012Cisneros Computers Inc., Hollydale Ca

Resolve hardware, software and network issues on Pcs, laptops, printers, Sun servers Install, upgrade, reconfigure computers, printers, network devices, internet access Remove viruses, malware, spyware and trojans from operating systems Install and improve security against unwanted attacks Sales, lead generation, cold calls, advertising, social network marketing

Field Service Technician Oct 2010 - Jan 2011Rapiscan Torrance, CA

Troubleshoot and repair 500, 600 and 1000 Series Install and configure 500, 600 and 1000 Series Resolve hardware, software and network related issues On call 24/7/365

Support Engineer at Kaiser Data Center Corona California Apr 2008 - Sept 2010Decsion One, Corona, CA

Provide Multi-Vendor Support as a dedicated engineer for Sun Microsystem servers and Storageteck SL8500 in a datacenter environment (EDS) for over 500 servers

Installed hardware and software, and stress tested components for stability of purchased servers.

Installed data cabinets and server racks for optimum cooling and heating separation.

Troubleshoot and resolved hardware and software issues that resulted in downtime.

Evaluate the functional status of installed products and systems Maintain history logs of configuration changes and work completed

IT Services Delivery Manager March 2007 – Sep 2009Datagate Inc., Santa Fe Springs, Ca

Manages, prioritizes, and directs the scheduling and work activities of the Sun Partner Engineers

Participates in decision making regarding personnel issues. Manage and develop relationship with Sun Regional Service Managers for Southern California

and Tucson, Arizona Resolve escalations and Sun case conflicts to improve customer satisfaction Responsible for the training and development of all partner engineers in my territory to meet

the needs of Sun Microsystems Trained field engineers to install cabinets and server racks for optimum flow of heat and

cooling. Manage services provided to Customers from Kent, Washington to San Diego Ca. Provide both remote and on-site maintenance training and technical support Qualify suppliers, manage in house and subcontract resources to ensure on-time delivery and

Customer satisfaction. Service and sales which led to adding equipment to existing contracts

Customer Engineer January 1984 - Feb 2007

Datagate Incoporated, Carson, CA

FE(Field Engineer) 3rd party support for HP product line from LaserJet Printer to HP3000.

Evaluated the functional status of installed products and systems

Installed data cabinets and server racks for optimum cooling and heating separation.

Kept updated parts inventory for newly purchased systems to meet customer response time. Installed hardware and software, and stress-tested components for stability of purchased

servers. Troubleshoot and resolved hardware and software issues that resulted in downtime. Maintain history logs of configuration changes and work completed Provide Multi-Vendor Support as a dedicated engineer for HP and Sun Microsystem servers in

a datacenter environment (EDS) for over 500 servers

Evaluated the functional status of installed products and systems

Certif icat ion

& Training

Rapiscan Series 500

Rapiscan Series 600

Rapiscan Series 1000

Sun Certified Field Engineer K62DTT5573

Sun Certified Systems Support Engineer LA3DTT5279

SPARC Enterpris M-Series Entry-Level and Midrange Servers Instalation Specialist

SPARC T3 Based Servers Instalation and Replacement Specialist

Solaris[tm] 8 System Administration I Certified Professional, Part I

Sun Systems Fault Analysis Workshop

Sun Cluster 3.1 Administration

Solaris Volume Management

Disk Management with Disk Suite

Sun Fire Server Maintenance

Sun Storage System Maintenance

Sun Enterprise[tm] Server Maintenance

Sun Desktop Systems Maintenance

IBM RS 6000 (Computer Specialist Inc)

Storagetek Tape Library L20, L40, L60 and storagetek SL8500HP Servers Electronics Business Administration

Education East Los Angeles College AA Degree Class of 1982 1301 Cesar Chavez, Monterey Park, CA 91754

Garfield High School Diploma Class of 19805101 E 6th St, Los Angeles, CA 90022

References

Jack Stine, Sr Field Support Engineer Terix Computer Service 408-835-3757

B.J. Moore-Yates, Security Operations Budget Office Huntsville, Texas 77340, (936) 437-9031

More upon request