Microsoft Online Services

Ted ShultzBusiness Development ManagerCloud Services

Agenda• BPOS Overview• Windows Intune Overview• Value Proposition• Security and SLA’s• Licensing• CRM Online• Office 365• Q&A

Customers tell us… We want the features of the latest platform but

don’t want to upgrade or we don’t have the skills… We can’t keep good IT people to run the platform

and we need to free up our best people to work on strategic projects…

We want more predictable IT costs even if it doesn’t save a lot of money…

We can’t spend enough to ensure security and reliability…

We want to provide capabilities to employees who don’t have those today but don’t want to spend time…

Cloud Computing: The Microsoft View

FREEDOM

Solutions you know and trust delivered by SUBSCRIPTION

Applications, platforms, and data center infrastructure as a UTILITY

EXTEND

DEVELOP

Power of ChoiceSoftware-plus-Services

Interoperable by Design

Seamless User Experience

ON-PREMISES CLOUD SERVICESDeployment Choice

Microsoft's Business Productivity Online Suite Product Overview

Valu

e of

Cap

abili

ties

Reduce costs with multi-party video and audio over existing broadband connection

Improve remote meeting effectiveness with online, real-time presentations and updates

Save time with shared, up-to-date calendars, contacts and task lists

Improve information flow with integrated access across multiple devices

Speed up response time by getting answers fast - knowing who is on-line and connecting with them instantly

Reduce costs by instantly leveraging broadband connection for 1:1 voice and video communication

Make it easier to find information with a central location for organization information

Improve collaboration with online places to share information

Enterprise class software delivered via subscription services hosted by Microsoft and supported by partners

Value of Online Delivery Model Gain access to enterprise class products without up-front investment Increase reliability: redundancy in systems, networks, and data Enhance security (virus protection, spam filtered, secure access protocols, etc.)

For more information on BPOS http://www.microsoft.com/online/business-productivity.mspx

6

Deskless Workers

Office Workers Have a PC or laptop at workRich client and server needs (on-premises or online)Create and edit new contentCollaborate with co-workersOccasional need for browser-based access to documentsActive Sync device support

Don’t have assigned PC at workNot currently licensed for OfficeFactory floor workers, retail assoc.No content creation, limited editingSmaller storage requirementsLimited collaboration with co-workersAccess e-mail and content via browserLower Cost

Offering for a new set of users: Deskless Worker

Microsoft Confidential

Help Manage & Secure PCs AnywhereSimple Web-Based Administration Console

Protect PCs from malware

Manage updates

Proactively monitor PCs

Provide remote assistance

Inventory hardware and software

Set security policies

Enable a Mobile Workforce

Users can be managed from the office, branch office, or on the road

IT and partners can work from anywhere too

Microsoft Desktop Optimization Pack(MDOP) Add-On: Advanced on-premises tools that complement Windows Intune to help you troubleshoot PC issues, manage Group Policy, and deploy virtualized applications and operating systems.

• No hardware build-out cost• No more periodic server upgrade

consulting projects• Software offered as a pure

subscription

Shift from capital

expenditure to operational

expense

• Flat per-user, per-month fee• Eliminate the need to renew

software and hardware purchases every few years

• Your price is protected for the duration of your contract

Make your cost even and

predictable

• Avoid over-purchasing• Scale as your business grows• Get the right license for the right

users with deskless worker option

Buy what you need when you

need it

Finance Benefits

“SharePoint Online was very attractive…It allows flexibility to grow with our organization.”- Aaron Walters, CFO, Recycled Energy Development

“As a businessman, I have to control capital costs and my operating budget. Microsoft Online Services is a fraction of the cost and a quantum leap forward in capability”- Jeff Staser, Founder,

Staser Consulting Group

“If we need to support 150 people, we can get 150 people up and running in a matter of days.” - Jennifer Boyd, Administrative Manager, Staser Consulting Group

Technology Benefits

• Eliminate server installation and configuration• Add users quickly with simple UI• Rapid user migration with Active Directory

integration

Faster deployment

• Users can access My Company portal from anywhere, use Outlook Web Access

• Administrators can access admin console from any web browser

• Mobile integration

Better productivity

through ‘anywhere

access’

• Single console• Simplified admin interface• Embedded guidance and tips

Simplified management

Business-Class Security and Reliability

• 99.9% uptime with financially backed service level agreements

• SLA tiers• Uptime between 99% and 99.9% 25%

payout• Uptime between 95% and 99% 50% payout• Uptime less than 95% 100% payout

• Data centres are Cyber Trust and SAS70 certified. Additionally, they are ISO 27001 certified which is an internationally recognized standard proving a framework within which the range of threats relevant to information security are identified and effectively managed. Lastly, they adhere to the EU Safe Harbour framework.

Security and Reliability

Guaranteed Uptime

• 9 layers of data security• Secure access via SSL• Physical and logical separation within

datacenter

Highly secure

• Geo-redundant datacenters• N+1 architecture• 99.9% uptime SLA

Business class availability backed by

SLAs

• CyberTrust certified• ITIL/MOF operational practices• SAS 70 standards

Assurance of world class operational standards

Process BenefitsWhat would it cost you to achieve…

“What if it breaks when I need it? I haven’t received e-mail all day—is something down? There’s an emotional component that I can’t put a price or a time value on, but it’s something that I’m very pleased to relinquish.”

- JW Keller, President, Datatune

“Ongoing maintenance…is anywhere from 15 minutes to several hours a month just to keep things running.”

- JW Keller, President, Datatune

“We’ve never deployed Exchange Server for less than $5K.”

- JW Keller, President, Datatune

Licensing & Support

Two ways to buy – Via EA or USL

Step-Up USL

New or ExistingSA Agreement

UserSubscriptionLicense (USL)

NoSA Agreement

Software AssuranceCredit

• Protects your investment in CALs with Step-Up USL

• License can be used with the service and with on-premises workloads

• Available as Standalone services or in a Suite

• Sold via Volume Licensing and available on EA, Select and Open Value

agreements

Partner Sales Portal http://sales.partner.microsoftonline.com

• Set up a trial for a customer• Send a quote to a customer

Microsoft Online Subscription ProgramOrdering Mechanism

Microsoft Online Services Customer Portal (MOCP)• URL:

https://mocp.microsoftonline.com, or select ‘BUY’ or ‘TRY’ from www.microsoft.com/online

• Purchases for Microsoft Online Services are placed either by the customer or with the help of a Partner through MOCP

• Additional orders, renewal choices, and activation also occur through MOCP

End-Users

Self-help portal(Microsoft)

- Password changes- How to’s- Config, DL creations...

Onsite and local services

- Hardware and network troubleshoot

Remote services(Partner)

- Remote desktop mgmt

Telephone help desk

- Partner

IT Pro

Admin portal(Microsoft)

- User management- Server status- SharePoint Config

Telephone Support

- Microsoft (free)- Partner (extended

service)

IT ProInformation Worker

MicrosoftMicrosoft & Partner

Partner

End-User IT Pro

Tier 1 – Front End

PartnerPartner/Microsoft

Tier 2 – Back End

Partner/Microsoft

Microsoft

Trial Details

Customer Trial

• Free 30 Day Trial• 20 seats for BPOS Suite• 25 seats for Windows Intune• Intune trial only includes the cloud service.• Trial URL under the services tab:

https://mocp.microsoftonline.com/site/default.aspx

CRM Online

CRM Online

• Delivers rich sales automation, service management, and marketing automation functionality

Instant anywhere access

Low up-front cost

Rapid Deployment

Managed by Microsoft

99.9% uptime SLA

Free trial URL: http://crm.dynamics.com/en-gb

Service Overview• Enterprise class CRM service, delivered in

the cloud, hosted by Microsoft

5 GB data storage

200 custom Workflows

200 custom Entities

Offline access

Subscription Includes Benefits of CRM Online

Office 365

Office 365 launches later this year

Office 365 brings together cloud versions of our most trusted communications and collaboration products with the latest version of our desktop suite for businesses of all sizes.  

Sign Up for the Limited Beta Today

http://office365.microsoft.com/en-US/online-services.aspx

Case Studies

http://www.microsoft.com/casestudies/Case_Study_Search_Results.aspx?

Type=1&ProTaxID=3278%2c15244

Q&A