Microsoft Management Seminar Series

Agenda

• Dynamic Systems• Overview The Windows Server System Stack• Introduction Microsoft Operations Framework

(MOF)• Next Sessions

– Identity and Asset Management with MIIS 2003 and SMS 2003

– Patch Management and change control with SMS 2003– Operations Management with MOM 2005

IT Challenges Today

Perception as commodity and cost center Resources consumed

by maintenance Need to demonstrate value

Ever shrinking budgets Inefficient capacity usage Economic hardship Wide spread uncertainty

Source: Accenture I.T. Spending Survey

Today’s ITToday’s IT Desired ITDesired IT

The Agile BusinessThe Agile Business

30%30%New New

CapabilityCapability

70%70%Sustaining Sustaining & Running& Running

ExistingExistingCapabilityCapability

45%45%New New

CapabilityCapability

55%55%Existing Existing

CapabilityCapability

A Crisis in Complexity and ValueA Crisis in Complexity and Value

•IT must deliver more business value•Software must unlock Business Potential

IncreasesIncreasesValue CreationValue Creation

DecreasesDecreasesMaintenance &Maintenance &

DeliveryDelivery

Key Problem Areas• Support Departments

– Fire fighting – reactive administration– Technology ‘silos’– Time and skill set not well utilized

• Process Management– No accountability in service delivery processes– Lack of process consistency– Lack of process owners – No ownership for end-to-end process management

• Business Impact– Downtime– Lack of confidence in IT– Customer dissatisfaction– Competitive disadvantages– Failure to meet service expectations

!

How do I set and How do I set and enforce operational enforce operational policies?policies?

How do I set and How do I set and enforce operational enforce operational policies?policies?

DevelopmenDevelopmentt

IT OperationsIT Operations

How do I How do I deploy a deploy a

distributed distributed system?system?

How do I How do I deploy a deploy a

distributed distributed system?system?

How do I describe How do I describe my operational my operational requirements?requirements?

How do I describe How do I describe my operational my operational requirements?requirements?

How do I operate How do I operate this distributed this distributed

system?system?

How do I operate How do I operate this distributed this distributed

system?system?

Simplified Simplified development of development of

applications that are applications that are easier to deploy and easier to deploy and maintain over timemaintain over time

Automated, policy-Automated, policy-driven IT systems that driven IT systems that

are highly reliable, are highly reliable, cost effective, and cost effective, and

responsive to responsive to changing business changing business

needsneeds

Easily meet or exceed Easily meet or exceed SLAs and continuously SLAs and continuously

monitor customer monitor customer experience to ensure experience to ensure

satisfied business satisfied business units and productive units and productive

end usersend users

DSI will result in reduced costs, improved reliability, and DSI will result in reduced costs, improved reliability, and increased responsiveness across the entire IT life cycleincreased responsiveness across the entire IT life cycle

DSI Benefits IT Broadly

Improved Improved manageability in manageability in heterogeneous heterogeneous environments environments

through partner through partner solutions that solutions that leverage DSI leverage DSI technologiestechnologies

“ “Designed For Designed For Operations”Operations”

““Operationally Operationally Aware Aware

Platform”Platform”

““Intelligent Intelligent ManagementManagement

””Model-based

development and authoring tools

Operationally aware applications

Model-based management tools

End-to-end automation of system deployment,

monitoring, and updating

Model-based automation

infrastructure

Increased utilization and flexibility of

resources

Microsoft Operations Framework

Microsoft Operations Framework

ApplicationFailure

40%

Operations Framework

OperatorError40%

Other20%

Untested applicationsNo change managementOverloaded staffPoor problem detection

Undocumented proceduresLack of proceduresBackup and security errors

Adapted from Gartner Security Conference, "Operation Zero Downtime", D. Scott, May 2002

Operations

Production + Operations = 50% of IS budget.Production + Operations = 50% of IS budget.

Hardware / OSNetworkPower and Disaster

MOF at a glance• Created to help customers improve their services

on the Microsoft platform• Collection of principles, processes, & proven

practices for data center management– Built on ITIL – IT Infrastructure Library– Int’l board member ITSMF – ITIL user group

• MOF/ITIL processes built into MS products

19991999 20002000 20012001 20022002 20032003 20042004 20052005

MOF MOF 1.01.0

MOF MOF 2.02.0

MOF MOF 3.03.0

Int’l ITSMF Int’l ITSMF Innovation Innovation Award for Award for ExcellenceExcellence

The MS Commitment to ITIL• To build MOF on industry best practices

– ITIL – IT Infrastructure Library

• To use industry best practices internally– 2000+ MS employees trained in ITIL Foundation– 80 Microsoft employees are ITIL Service Managers– Site license for http://ITILBOOKS

• To contribute back to industry standards– Lead book author for 2 books in ITIL v2.0, will be in ITIL 3.0

QA process– Intl sponsor of ITSMF – ITIL user group

The Microsoft Solutions for ManagementHelp Customers

Achieve Operational Excellence

The Microsoft Solutions for ManagementHelp Customers

Achieve Operational Excellence

MOF Process Model

MOF Content & Deliverables

• MOF Operations Assessment Engagement• MOF Service Improvement Program Guides• Service Management Function Guides• Product Operations Guides• MOF Pocket Guide (Van Haren Publishing)

• MSM - Solution Accelerators

Microsoft Solutions for Management

Server DeploymentSoftware UpdateDesktop DeploymentService Monitoring

MS Solutions for Mgmt (MSM)

Customer Problems Customer Problems IT Management Solutions IT Management Solutions Product Improvement Product Improvement

IdentifyIdentify DevelopDevelop MSM Solution AcceleratorsMSM Solution Accelerators

Patch ManagementPatch ManagementFocusFocus: : Guidance for patching OS & Apps Guidance for patching OS & Apps ProductsProducts: : SUS, SMS, Exchange, SQL, Windows, Office, SUS, SMS, Exchange, SQL, Windows, Office, TimelinesTimelines: : PM 2.5 – Nov 03, PM 3.0 – July 04PM 2.5 – Nov 03, PM 3.0 – July 04More InfoMore Info: /technet/itsolutions/msm/default.asp: /technet/itsolutions/msm/default.asp

Service Monitoring & ControlService Monitoring & ControlFocusFocus: : Guidance for E2E service monitoringGuidance for E2E service monitoringProductsProducts: : MOM, SQL Reporting, WMI MOM, SQL Reporting, WMI TimelinesTimelines: : SM&C V1 – Dec 02, V2 – Oct 03, V3 – Jul04SM&C V1 – Dec 02, V2 – Oct 03, V3 – Jul04More InfoMore Info: /technet/itsolutions/msm/default.asp: /technet/itsolutions/msm/default.asp

Windows Server DeploymentWindows Server DeploymentFocusFocus: : Guidance for deploying base Win ServersGuidance for deploying base Win ServersProductsProducts: : Win Server, ADS, WinPE, MOM, SMS Win Server, ADS, WinPE, MOM, SMS TimelinesTimelines: : WSD V1 – Oct 03, V2 – Q3 2004WSD V1 – Oct 03, V2 – Q3 2004More InfoMore Info: /technet/itsolutions/msm/default.asp: /technet/itsolutions/msm/default.asp

Client DeploymentClient DeploymentFocusFocus: : Guidance for deploying windows clients and Guidance for deploying windows clients and appsappsProductsProducts: : SMS,BTS,MOM,Windows,WinPE,PQ,Ghost, SMS,BTS,MOM,Windows,WinPE,PQ,Ghost, Office,USMT,RIS,VPC,SQL,CER, Office,USMT,RIS,VPC,SQL,CER, TimelinesTimelines: : BDD V1 – Sep03, V2 – Sept 04BDD V1 – Sep03, V2 – Sept 04More InfoMore Info: /technet/itsolutions/msm/default.asp: /technet/itsolutions/msm/default.asp

Ops AssessmentOps AssessmentFocusFocus: : Assess environment maturity. Perform gap Assess environment maturity. Perform gap analysisanalysisProductsProducts: : AllAllTimelinesTimelines: : Available todayAvailable todayMore InfoMore Info: : http://www.microsoft.com/MOF

Customer PartnerMarket ResearchProduct GroupsOTGMSN OperationsMS.COMAnalystsIndustry Org’s

•E2E Management E2E Management ScenariosScenarios•Full IT LifecycleFull IT Lifecycle•AutomationAutomation•Cross-product focusedCross-product focused•Co-dev with customers,Co-dev with customers, partners & OTGpartners & OTG

FrameworFrameworks ks

ArchitectuArchitecturere

(MSF, (MSF, MOF, MSA)MOF, MSA)

MicrosoftMicrosoft& Partner& Partner

SW and HW SW and HW StackStack

Mgt SolutionsMgt Solutions

EvaluateEvaluate PlanPlan BuildBuild

DeployDeployOperateOperate

Additional Information

• MOF Web site – www.microsoft.com/mof

• Solution accelerators related to IT management– www.microsoft.com/business/reducecosts/efficiency/

manageability/bestpractices.mspx

• Microsoft Solutions Framework – www.microsoft.com/msf

• ITIL– www.itil.co.uk

Questions so far ?

Windows Server Sytem

Information Work Information Work InfrastructureInfrastructure

Application InfrastructureApplication Infrastructure

Operational Operational InfrastructureInfrastructure

Microsoft Management Seminar Series

Roles of AD and Exchange in the network

Active Directory is the backbone of your network and it must available at all times to provide required services to users.

Email is one of the most critical corporate applications. It must be available 24 x 7 to clients.

As these areas are so essential to our networks, how can we effectively manage and maintain them?

There are a number of tools that make the management of both Active Directory and Exchange much easier!!

Why Monitor AD?

AD problems can be extremely disruptive if left undetected– Slow login / login failures / password issues– Group Policy problems– Resource access problems– Can lead to Exchange Issues

AD problems can be trivial to fix when detected early but rapidly become complex when ignored

Replication issues can lead to security holes More and more applications critically depend on AD

everyday

Active Directory Management Standard Administration MMC’s

– Users and Computers– Sites and Services– DNS– Wins

Group Policy Object Editor GPMC Application Compatibility Analyzer 1.0 Server Performance Advisor MOM Mgmt Pack for AD Best Practices Documentation

www.microsoft.com/windowsserver2003/technologies/directory/activedirectory/default.mspx

Windows Server 2003 Resource Kit Tools

Active Directory Load Balancing Tool Check Replication Script Cluster Diagnostics and Verification Tool Connection Manager Certificate Deployment Tool SMTP DNS Diagnostic Tool Group Policy Monitor User Membership Tool Memory Monitor Move Users Tool Page Fault Monitor RPC Configuration Tool Server Manager WINS Replication Network Monitor Parser ………. And much more

Demo

Why Monitor Exchange?

• Industry research shows that e-mail outages can cost approximately $4 US per mailbox per month.

• Your end users are your fastest exchange monitoring tool

• Email is more common than the telephone

• Its where most users start and end their day– Tasks lists - Follow-up– Document management– Appointments

E-mail service is critical to daily business operations!!

Exchange Management Tools

Microsoft Exchange Server Best Practices Analyzer Tool Exchange Intelligent Message Filter Exchange 2003: Outlook Web Access Web

Administration Performance Monitor Wizard Exchange Server Badmail Deletion and Archiving Tool Exchange Server SMTPDiag Tool MOM Mgmt Pack for Exchange

Demo

Microsoft Management Seminar Series

Identity Management (MIIS)Asset Management (SMS)Patch Management (SMS)System Monitoring (MOM)

Microsoft Management Seminar Series

The Identity Lifecycle

New UserNew User User ID Creation Credential Issuance Access Rights

Account ChangesAccount Changes Promotions Transfers New Privileges Attribute Changes

Password MgmtPassword Mgmt Strong Passwords “Lost” Password Password Reset

Retire UserRetire User Delete/Freeze Accounts Delete/Freeze Entitlements

Microsoft Management Seminar Series

SMS 2003 can help …… Customers’ Needs TodayCustomers’ Needs Today

Help me deliver Help me deliver value right awayvalue right away

Installs easily, gets results quickly Support for complex environments Multi domain support

Help me Help me decrease my decrease my

workloadworkload

Automated collection creation using dynamic queries Software Update Services for SMS 2003 Feature Pack

Help me run Help me run operations more operations more

productively productively

Deployment of applications to one or many machines

Vulnerability Assessment and Patch Management Hardware and software management

SMS 2003 Key Benefits

Application Application DeploymentDeployment

AssetAssetManagementManagement

SecuritySecurityPatchPatch

ManagementManagement

LeveragingLeveragingWindows Windows

Management Management ServicesServices

Support forSupport forthe Mobile the Mobile WorkforceWorkforce

Microsoft Management Seminar Series

MOM can help …Customers’ Needs TodayCustomers’ Needs Today

Help me deliver Help me deliver value right awayvalue right away

Help me run Help me run operations more operations more

productively productively

Help me Help me decrease my decrease my

workloadworkload

• Reduction of manual tasks i.e. reading event logs• Consolidation of alerts – one issue to one alert• Centralized management tool across the

organization

• Proactive monitoring based upon pre-defined rule sets • Automated alert resolution • Notification of issues within the environment• Allows creation of customized self healing processes

• Installs easily, gets results quickly• Support for complex environments• Prescriptive guidance

AlertAlert

MOM generates alertMOM generates alert

MMCMMC

ConsoleConsoleTargeted notificationsTargeted notifications

MOM Admin creates MOM Admin creates processing rules and processing rules and sets notificationssets notifications

Operators access Operators access data and data and resolve alertsresolve alerts

How does MOM do it?Work FlowWork Flow

Questions and Answers

Microsoft Management Seminar Series