Microsoft Citizen Service Platform Demonstration – Windows Live Agent.
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Transcript of Microsoft Citizen Service Platform Demonstration – Windows Live Agent.
Microsoft Citizen Service Platform
Demonstration – Windows Live Agent
Overview
• In this demonstration you will see an example of how the Citizen Service Platform can integrate Windows Live functionality with the Citizen and Civil Servant portals.
The CitizenDavid Martos
I start with Windows Live Messenger
interface, where I find the e-agent I
added from the city website. I click on
the contact (e-agent) to begin the
dialogue
I start the dialogue with
“Hello”, he then answers with a menu. I choose the 1st menu
(City TV)
When I choose to see the
content of the 2nd menu
(Policemen), the bot answers with a URL
When I click on this URL, I’m redirected to
the right webpage on the City TV platform
At any time I can come back to
the main menu by typing “menu”
Navigating in another menu
This menu gives me a list of links
I can click on.A click on the
first link redirects me to the right page
on the city website
After clicking, this page
opened (right page on the city
website)
This links shows the e-agent also
can propose files (.pdf file in this example)
Here is the .pdf file that is
opened after clicking on the
link
The Civil ServantSylvia Rems
I start with the Contoso City
Council homepage, in
the administration
part (after login)
From here on, I can fully
manage the content (logo, menus) of the
city e-agent
I can Add menus, or select (enter) a menu to manage its
content
For every menu, I can enable or
disable the content, and in
the ‘Data’ field, I can enter all information I
want : url or .pdf links, text
information, ...
Template Notes
• The CSP Template you have seen in this demonstration is based on a solution from Microsoft Partner Wygwam of Mouscron, Belgium.
• For more information : http://www.wygwam.com or send a mail to mailto:[email protected]
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Thank you!
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