MichiganPharmacists.org. Strengthening SEI and Team Leadership Skills March 18, 2015 Presenter:...

MichiganPharmacists.org


Strengthening SEI and Team Leadership SkillsMarch 18, 2015

Presenter:Brenda J. Wagenknecht-Ivey, Ph.DCEO, PRAXIS Consulting, Inc.

Webinar #2 – March Huddle


Learning Objectives – Webinar/March Huddle

1. Increase your understanding of SEI competencies and strengthen your SEI skills

2. Enhance your ability to lead and develop effective patient-care and work teams.

Follow-up/application discussion from ACE workshop!


Rules of the Road for Webinars

1. “Huddle” is being recorded.

2. Discussion format - raise hand, mute/unmute you, submit questions, and may call on participants.

3. Please minimize outside noise; a headset is preferred if listening through VoIP.

4. Limit distractions – unplug, turn off, tune out…..


SOCIAL AND EMOTIONAL INTELLIGENCE


Social and Emotional Intelligence

The ability to be aware of our emotions and those of others, in the moment, and to use that information to

manage ourselves and our relationships.

Page 15

STOP…ASSESS…PLAN...ACT!


Social & Emotional Intelligence

Self OthersAware-ness

1. Emotional Awareness*2. Accurate Self Assmt3. Personal Power*

14. Empathy*15. Situational/Org. Awareness*16. Service Ethic

Manage-ment

4. Behavioral Self Control5. Integrity*6. Innovation & Creativity7. Initiative & Bias for

Action*8. Achievement Drive*9. Realistic Optimism10. Resilience11. Stress Management12. Personal Agility*13. Intentionality*

17. Communication*18. Interpersonal Effectiveness*19. Powerful Influencing Skills*20. Conflict Management21. Inspirational Leadership*22. Catalyzing Change*23. Building Bonds24. Teamwork & Collaboration25. Coaching & Mentoring Others26. Building Trust*

* Denotes competencies most important for leadership effectiveness

Pages 16-17

Source: ISEI, 2010 – Dr. Laura Belsten


SUE


BOB


OBSERVATIONS: YOUR OWN SEI RESULTS?ADDITIONAL QUESTIONS/COMMENTS?


LEADING AND BUILDING TEAMS


Describe your “team!”

1. Type of team

2. Age of team?

3. Characteristics – good, bad, and ugly!

Team Assessment and Checklist

Pages 21-22

Team Assessment

Sum the numbers:Total Score ÷ 20 = _______ (average rating)

5–6 Team has a clean bill of health.

3.5–4.9 Team is experiencing some issues; it has symptoms that need treatment.

1–3.4 Team is struggling – it is sick and needs intervention/medication.

Page 22


Challenges Leading Teams(from Workshop)

1. Not focused

2. Not on the same page

3. Lack of good communication

4. Disagreements; ineffective decision making

5. Problems motivating team members

6. Holding team members accountable when don’t have direct authority

7. Identify with other teams

8. Difficult personalities

9. Unwillingness to change; inflexibility

TEAM DYNAMICS: FRAMEWORK

1. CONTENT/TASKS

Things the team needs to do

2. PROCESS

How the team gets it done

3. RELATIONAL

Relationships among team

members

What How

GoalsTasks

ActivitiesOutcomes

Work Team Function(e.g., how members

communicate, organize, work together, solve

problems, make decisions)

Page 19


Five Phases of Team Development

1. Forming

2. Storming

3. Norming

4. Performing

5. Adjourning


ANNOUNCEMENTS/UPDATES


Announcements/Updates

1. Webinar - April 23 – 4-5 p.m. (Financial #2 with Reuben)

2. May Huddle – Date TBD

3. June 4 – Workshop #3 in Lansing

4. Oct. 2 – Final/Capstone Workshop – Graduation

5. Leadership Projects and Goals


Thank you and ADJOURN!

“See” you in April!

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