Michigan 2-1-1 DHS Earned Income Tax Credit Demonstration Project January – May, 2008.
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Transcript of Michigan 2-1-1 DHS Earned Income Tax Credit Demonstration Project January – May, 2008.
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Michigan 2-1-1
DHS Earned Income Tax Credit Demonstration Project
January – May, 2008
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Michigan 2-1-1 connects people with information and resourcesto build healthy, safe communities
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Get Help Give Help
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Michigan 2-1-1 builds stronger communities day to day and in times of emergency by:
• promoting self reliance in reaching community resources
• fostering civic engagement
• providing real-time information on health and human service needs, met and unmet, in the community.
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What is 2-1-1?
The national telephone number for access to health & human services and volunteer opportunities
Powered by a comprehensive database of available local services
Makes a critical connection between individuals and families seeking services and the appropriate community-based organizations and government agencies
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2-1-1 provides…..
Easy-to-remember number – landline, wireless and VOIP
Up-to-date resource database
Online searchable databases
24X7X365 availability
Interpreter Services available
Confidential
Accountibility
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• April 2008 * Coverage is being defined as population with landline telephone access to 2-1-1 dialing code.
% 2-1-1 Population Covered* by State
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Professional I&R staff answering phone
24/7, free, serve special needs
Quality, comprehensive data base
Coordinated services with local health and human service agencies
National Standards
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2008 Projects in Process – will take coverage to 80%+
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Recent Interest…
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Using 2-1-1 Data
Monthly / Quarterly Data Reports –
Data collected on every call – used for:
• Grantwriting
• Documentation of need
• Service delivery decisions
• Funding decisions
• Planning
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Earned Income Tax Credit Project2-1-1or toll-free access to free tax assistance preparation sites throughout Michigan
8,028 EITC referrals for February through May
474 free tax preparation sites
57 Call Specialists trained & tested on EITC, CTC
Publicizing EITC, pre-screening for eligibility, referring tax volunteers, collecting data
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Tax Sites in 2-1-1 Databases
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Number of Tax Assistance Callers
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EITC Callers by Gender
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Unmet needs*
*Unmet needs are recorded when a caller cannot be referred. Reasons for unmet needs range from a service being full or unavailable to having no transportation to access the service to being ineligible for the program.
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Number of Tax Site Volunteer Inquiries
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Potential EITC refunds captured by using 2-1-1
2007 EITC refund data not yet available
2006 average EITC refund is $1,057
If just 80% of 2-1-1 callers pre-screened and referred to free tax assistance sites completed filings, then
$6,788,477 in EITC refunds would enter the Michigan economy
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An organized way to care…
2-1-1 is the front door to
health & human services
2-1-1 gives voice to the demand
for services so that a community
can speak as one
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Additional resources:
http://www.uwmich.org/211/tabid/60/Default.aspx
- MI 2-1-1 Business Plan & other materials
www.airs.org
• - Standards, certification & training information
www.211.org
• - National status of 2-1-1, legislative updates & more
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Questions??
Please contact:
Sherry Miller, Director
Michigan 2-1-1
Michigan Association of United Ways
517.371.4360
www.uwmich.org