Michelle Sandoval6325 SW 150 Place michi_sandoval@hotmail.com Miami, Florida 33193 Cell: (786) 571-9482

OBJECTIVE Ambitious and trusted entry-level Human Resource Administration professional who is looking for a full time position in a respected organization in which I am able to utilize my knowledge and experience to bring betterment to the establishment.

EDUCATION Bachelor of Hospitality and Tourism Management April 2014Florida International University, Miami, Florida Chaplin School of Hospitality and Tourism Management

Delta Epsilon Iota Academic Honor Society

EXPERIENCEPromoted to Manager on Duty, Sports Grill Bird Road/Miami Lakes January 2015-PresentMiami, Florida

Open restaurant (AM Shift): verify money left for bank is correct, make sure previous shift has properly clocked out, transferred tables accordingly, and completed all side work. During shift: go around the restaurant to tables that have already received their food and ask them how everything is to ensure proper service on both our staff and food, handle any errors that have occurred to a customer’s order (with the kitchen, on the customer’s check, and with the customer), address any customer complaints, and regulate all staff who are on the clock (cutting employees from shifts and managing breaks). Employee conduct: make sure employees are following common guidelines and rules set by restaurant owners Deliveries and outside purchases: verify everything that is on the invoice is received and make sure the invoice is paid on my shift Hiring process: assist in the hiring process by scouting new employees, conducting interviews, and setting up new hire paperwork Close restaurant: make sure servers properly count and distribute tips, verify restaurant has all credit card slips for the shift and verify that the tips are properly applied, discount checks appropriately, count the bank and verify all cash is correct on shift sheets, sloe out the Day and Batch on the POS system, verify side work is 100% complete by Front of the House and employees are clocked out, lock all doors and set alarm system

Server January 2012 - Present Provide excellent customer service to all guests as part of a team to ensure guest satisfaction.

Train new employees. Teach the proper protocol in the running of the restaurant. Count beginning bank and ending bank for the day Open restaurant: includes prepping citrus for bar, laying down mats behind bar, check all table caddies Close restaurant: roll up mats, clean dishes, wipe beer taps, sweep restaurant

Assistant Case Manager, Disability Claims Clinic June 2012 – November 2013Miami, Florida

Promoted to Assistant Case Manager in 6 months. Only authorized personnel to in charge of directly communicate with Social Security Administration

and Veterans Affairs. Maintained confidential client files. Documented claim actions by completing forms, reports, correspondence, and appeals. Upheld direct communication with clients, updating on case files.

Intake Specialist Handled up to 150 phone calls a day qualifying potential clients. Qualified potential clients for Social

Security Disability Benefits and Veteran Benefits law firm. Take initial client intake which included personal information, medical diagnosis, medications, doctors

information, and work history

INVOLVEMENT

South Beach Food and Wine Festival 2014Best of the Best

Student chef to the head chef of a New Mexican restaurant in Miami. Prepped dishes by cutting vegetables, baking bread, frying, and measuring sauces in the kitchen. Ran food from kitchen to food booth throughout the night and helped prep plates next to chef at the

booth.Bank of America Lifestyle Seminar

Student chef to all seminar chefs. Prepped desert plates, cheese and ham plates, and savory dishes for each designated seminar.

SKILLS Languages: Spanish (speak, write, and read fluently)

Computer literate: Microsoft Office (Excel, PowerPoint, Word, Publisher, Windows Vista, Windows XP, and Windows 7), Point of Sales computer system trained, Prevail System Trained

REFERENCES Available upon request.