MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29:...
-
Upload
todd-austin -
Category
Documents
-
view
214 -
download
1
Transcript of MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29:...
![Page 1: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/1.jpg)
MGT492: Managing People & Organizations
Lecture 29: Chapter 14: Control Systems: Human Chapter 14: Control Systems: Human and Financialand Financial(contd.)Instructor: Dr. Aisha AzharCOMSATS Virtual Campus
![Page 2: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/2.jpg)
Last lecture overview• The Control Systems Process• Types and Frequency and Methods of Control• Budgeting• Financial Statements
2
![Page 3: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/3.jpg)
Human Controls
• Coaching– The process of giving motivational feedback to
maintain and improve performance.
• Management by Walking Around (MBWA)– Listening rather than talking– Teaching rather than telling– Facilitating rather than ordering
3
![Page 4: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/4.jpg)
Human Controls (cont’d)• Counseling– Dealing with problem employees by attempting to help solve
the problem.
• Management Counseling– Giving employees feedback so they realize that a problem is
affecting their job performance.– Referring employees with problems to employee assistance
programs.
• Employee Assistance Program (EAP)– A staff of people who help employees get professional
assistance solving their problems.
4
![Page 5: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/5.jpg)
Coaching Model
Model 14–2
1. Describe current performance.1. Describe current performance.
2. Describe desired performance.2. Describe desired performance.
3. Get a commitment to change.3. Get a commitment to change.
4. Follow up.4. Follow up.
5
![Page 6: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/6.jpg)
Disciplining• Discipline– Corrective action to get employees to meet
standards and standing plans.• To change ineffective employee behavior.• To let employees know that action will be taken when
standing plans or performance requirements are not met.• To maintain authority when challenged.
– Progressive discipline steps• Oral warning, written warning, suspension, and dismissal.• Documentation must be maintained.
6
![Page 7: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/7.jpg)
Problem Employees
Exhibit 14–87
![Page 8: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/8.jpg)
The Discipline Model
Model 14–3
1. Refer to past feedback.1. Refer to past feedback.
2. Ask why the undesired behavior was used.
2. Ask why the undesired behavior was used.
3. Give the discipline.3. Give the discipline.
4. Get commitment to change and develop a plan.
4. Get commitment to change and develop a plan.
5. Summarize and state the follow up.
5. Summarize and state the follow up.
8
![Page 9: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/9.jpg)
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved.
14–9
Guidelines for Effective Discipline
Exhibit 14–9
![Page 10: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/10.jpg)
10
![Page 11: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/11.jpg)
Productivity• Productivity– A performance measure relating outputs to
inputs.• Units produced, labor hours per unit, workers per total
output, cost of labor, cost of material, machine hours
• Calculating Productivity– Select a base time period.– Determine output for time period.– Select all inputs or a single input factor.– Divide the output by the input factor to determine
the productivity rate.11
![Page 12: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/12.jpg)
Calculating Productivity Percentage Change
• Production versus Productivity– Production can rise and productivity can fall due to
increased operational costs for higher output.
12
![Page 13: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/13.jpg)
13
![Page 14: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/14.jpg)
Functional Area Ratios
14
![Page 15: MGT492: Managing People & Organizations Chapter 14: Control Systems: Human and Financial Lecture 29: Chapter 14: Control Systems: Human and Financial(contd.)](https://reader035.fdocuments.net/reader035/viewer/2022062806/5697bf701a28abf838c7d698/html5/thumbnails/15.jpg)
Functional Area Ratios (cont’d)
Exhibit 14–10b