MGT 205 Professional CommunicationRuss Ray, Instructor

Workshop 1 Agenda

•Devotion / Prayer•Course Introduction•Break (7:15)•What Is Communication?• Sundown Bakery•Break (8:30)•Who Wants an A?•Next Week

Survey

•Name•Occupation•Significant other / children•What do you want out of this class? (besides an A)

Devotion/Prayer

Why Do You Work?

Think About It

•What specific instructions about our attitudes and actions on the job are given to Christians?•What positive aspects of work do you see in these passages?

Doing Your Best

22 Servants, do what you're told by your earthly masters. And don't just do the minimum that will get you by. Do your best.

23 Work from the heart for your real Master, for God, confident that you'll get paid in full when you come into your inheritance.

Colossians 3:22–25 (MSG)

Doing Your Best

24 Keep in mind always that the ultimate Master you're serving is Christ.

25 The sullen servant who does shoddy work will be held responsible. Being a follower of Jesus doesn't cover up bad work.

Colossians 3:22–25 (MSG)

Doing Your Best

29 Observe people who are good at their work—skilled workers are always in demand and admired; they don't take a backseat to anyone.

Proverbs 22:29 (MSG)

Doing Your Best

•What specific instructions about our attitudes and actions on the job are given to Christians?• You're serving Christ. • The sullen servant will be held responsible.• Being a follower of Jesus doesn't cover up

bad work.• Skilled workers are always in demand and

admired.• Skilled workers don't take a backseat to

anyone.

Why Do You Work?

•Can a Christian find meaning and satisfaction in any job? Why or why not? •What biblical principles do you find most helpful in your everyday work experience?

Course Introduction

Case Study RubricAnalysis• Content is comprehensive and accurate• Major points are stated clearly and are well

supported• Research is adequate and addresses course

content• Gives concrete examples

70

Writing Mechanics• Logical flow of ideas, i.e., introduction, main body,

conclusion • Clear and concise• Accurate spelling and grammar

20

APA• Title page• Correct formatting• In-text citations used• Reference page

10

Total points 100

Chapter 1Communicating at Work

What Is Communication?

The imparting or exchange of information, ideas, or feelingscommunication. (n.d.). Collins English Dictionary - Complete &

Unabridged 10th Edition.

Channels

Channels

Communication Process Model

MessageEncoding Decoding

Feedback

CorrectionNoise

Environment

Noise

Sundown BakeryCase Study

Customer ServiceProduction

Bruce Carol

KimMarinaMaurice

Kiosks Stores New Employees

Hans

Analyzing the Audience

•How much do they know?•What do they want to know?•What are their personal preferences?•Are there any significant demographic characteristics?

Analyzing Yourself

•What is the goal of your presentation?•How much knowledge do you have about the topic?•What are your feelings about the topic?

Capture Audience Attention

•Use humor / fun.•Tell a story related to the topic.• Involve audience participation.•Tell something we don’t know.

Great Introductions…

…give your audience a reason to listen.…introduce your thesis.…preview your presentation.

Avoid Organizational Flaws

•Taking too long to get to the point• Including irrelevant material•Leaving out necessary information•Mixing up ideas

Memorable Conclusions…

…don’t simply restate the introduction.…give your audience an action item to complete.…have a positive ending and not just a request for Q&A.

Next Week’s Homework

•Read Chapters 3, 4, 5 and 10 in Communicating at Work.•Read Chapters 3 and 4 in Point, Click & Wow!•Read “Accessing Pearson Tutor Center for IWU” instructions.• Follow instructions to access online paper

review service.• Proof of registration required for WS2

participation grade (print/email).

2.3 Omnicom Marketing Case folder•Read Omnicom Marketing strategic case on p. 56 of Communicating at Work.• Answer the five questions in the

Student Guide in a 2-page (minimum) response.

2.4 Outline/Key Slides folder

•Write an outline for the final Communication Presentation.• Use p. 280 of Communicating at Work as

an example.

•Create 3 key PowerPoint slides for the final Communication Presentation.• Title• Objectives• References

2.5 Conflict Management folder

•Each team member describes a personally-experienced conflict.• Use the four questions in the Student

Guide.• 1 – 2 paragraph summary per team

member.• Clearly identify each team member’s

contribution.