Mgt 2010_report (1) - Copy

7/28/2019 Mgt 2010_report (1) - Copy

1/33

1

PRINCIPLES AND PRACTICES OF

MANAGEMENT

(MGT 2010)

SECTION 5

REPORTED BY:

HAFIZAH BT OTHMAN 1210512 ANSARINA BT MOHAMED 1212500 IZZATI AISYAH BT MADZLAN 1210144 AIMI NURSYAMEEM BT SOHAIMI 1218162NADIA THAHERAH BT MOHD EZLAN 1214684

PREPARED TO: DR DOLHADI ZAINUDIN

DATE OF SUBMISSION: 22 NOV 2012

7/28/2019 Mgt 2010_report (1) - Copy

2/33

2

TABLE OF CONTENTS

No. Contents Page

1. Introduction 2

2. Managers Perspective 4-22

3. Students Perspective 23-31

4. Conclusion 32

5. References 33

7/28/2019 Mgt 2010_report (1) - Copy

3/33

3

INTRODUCTION

This group assignment is one of the incentives to improve our knowledge

about Management definition. Each of us has to go and meet with 15 different

managers at different companies and surrounding. Along doing this assignment,

we managed to interview and experienced a lot of things when dealing with

various kind of manager and their perspectives about being a manager. Moreover,

we also get to know about their job scope in real situations in current world. Some

of them have wonderful stories whereas some are not. Like commonly known,

every success does not come without any challenges, so did five of us. Some

obstacles have been detected such as time constraint, last minutes cancelations

with manager appointment and money consuming. But, that is only the part of

interviewing, not including some bumps among us such as coming late during

group discussion, some of us staying in different block, unpredictable weather and

so on. However, we like to show our gratitude and special thanks to our lecturer

MGT 2010, Dr Dolhadi for his guidance and support us to make this group

assignment finish. We would loves to honoured for those people who involved

with this assignments directly or indirectly, our parents, the employees of the

organizations and the work place, our fellow friends in term of times, money and

energy. Thank you.

7/28/2019 Mgt 2010_report (1) - Copy

4/33

4

MANAGERS PERSPECTIVE

Question 1

Describe managerperceptions (thoughts, attitudes) of the word management before first

studied a course in Management?

Manager 1

Encik Rusli Luwi as a Building Manager of DTZ Nawawi Tie LeungHe said that the first

comes from his mind when talk about management is to allocate resource, property, and to

manage staff.Besides, if the company is about to manage building, then manager should know

how to manage what inside the building, not only to manage people.

Manager 2

Encik Khairul Azmil Bin Muhammad Fuad as Fasilities Manager of Minda Waja- He said that

the word Management is about to manage, to handle and be a problem solver in the organization

or company. Other than that, manager has to lead their employee and become a manager.

Manager 3

Encik Amiruddin Bin Mohd Nor as an Assistant Operation Manger of Summit Subang USJ-He

said that the word management is to achieving what the company target by maximizing product

and minimizing cost. In addition it is about to manage people and how to deal with them.

Manager 4

Mrs.Kee Hui Wen as Supervisor at Surprise and Joy SDN BHD (S & J) said that management is

difficult to learn because it more about experience. For good management, that person has to be

positive and management also related to many things such as time management, self-

management and people. For managing people, we suppose to understand each other.

7/28/2019 Mgt 2010_report (1) - Copy

5/33

5

Manager 5

Mrs.Ho Lee Yap as Supervisor at Success Fashion SDN BHD (F.O.S) has simple perception

about management which is management is about communication with people. For example, in

workplace, she has communication with staff and customer.

Manager 6

Puan Hamidah Hashim as Second Executive (Division Leader) at Home Fashion, Jaya Jusco

(AEON) thought that management is divided by two, time and work. For example, in time

management, how we manage our time properly to complete task required. In addition, in work

management, how we manage our customer, staff, things, store and flow of sales area.

Manager 7

Based on the surveys that had been conduct, even though most of them work at the same place,

which is RHB Bank Berhad, but every manager has different perceptions about the meaning of

Management before they learn even deeper about this course.

Puan Datin Rosmah binti Haji Abu Bakar, hold a position as Branch operator manager (BOM) at

RHB Bank Berhad said that, management is about managing the work, time and staff in

accordance with their environments.

Manager 8

Puan Suzana Bt Abd Rashed, hold a position as Assistant Branch Manager clearly mentioned

that she has no idea what is Management is.

Manager 9

Puan Saadiah Bt Jalil as a Customer service Officers (CSO) also has no idea about what

management is, just like the answer at the above.Probably, these matters happen because they

lack of management background and probably they took different courses during studying in

Institutions. In contrast, Puan Datin Rosmah has some knowledge about Management due to

her passion and job scope.

7/28/2019 Mgt 2010_report (1) - Copy

6/33

6

Manager 10

Encik Abdul LatifAyob as a FOL Section Manager at Polar Twin Advance Sdn. Bhd. He thought

that management is something that we have to look ahead and plan to achieve the goal or target

or what so call a mission to accomplish by the end of the day. He thinks that manager has to

control and manage the down line execution and issue, including discipline.

Manager 11

EncikOngWengKheng which is the engineer or the head of mould section in ElnaPcb(m)

Sdn.Bhd. He thinks that management is the act or manner of managing, handling, direction, and

controlling skill

Manager 12

Mrs. Sherry Lau hold a position as a head of film section at Elnapcb(m) Sdn. Bhd. From her

perceptions, she thought that the word management refers to the way how we manage, control,

and conduct our organizations in order to be the best organizations.

Manager 13

Madam Husnamaria binti Hussain, Principle of Mahallah Maryam, Centre for Foundation

Studies International Islamic University Malaysia, Gombak campus said her perception of the

word management before she first study course in management are management will only teach

us how to manage people.

Manager 14

Mr. Azman, Managing Director of Mr Tandoor Restaurant said that before he study about the

management, he thought that management is course that teach us how to manage our daily life

and being a discipline people.

Manager 15

Mr. Ashraf bin Haji Mahamad, Marketing Manager at Waqec Stationeries said that he does not

have any perception or thought about management before he learnt the course.

7/28/2019 Mgt 2010_report (1) - Copy

7/33

7

Summary on Question 1

Based on the answers that have been collected on 15 differences Managers, basically,

they believe that the meaning of Management before they learn about it, it is an organization to

attain desirable goals. Moreover, they mentioned that Management is not easy to learn because

mostly it depends more on experiences and issues certain aspects such as times, their self, social,

communications, and understanding people. At some point, some of them believe management is

about the act of manner of managing, handling, direction and controlling skill. Thus, manager is

not only to manage people, but they also need to lead their employees and be a problem solver.

They also think how to allocate their resources, budget management, property, quality and target

company. Other than that, they had to lead their employees in order to achieve the company

target or be a leader on their organization.

Question 2

In what way has manager perception changed after studying the first course?

Manager 1

Manage people wisely then they can do many things to you as a manger.

Manager 2

Starting from subordinate and after that become a leader to manager the whole company. This is

a valuable experience as he knows how low level worker do their jobs.

Manager 3

It is not only things that they manage but the crucial one is manage people because when

manager have a good deals with subordinates, then they automatically manage the job without

waiting on manager instruction. It is because they already know what they have to do.Depends on company objective

Manager 4

After she went to management seminar, she learns a lot of things such as to be a better manager,

that person should have balance in IQ (intellectual), EQ (emotion), and SQ (social). For emotion

7/28/2019 Mgt 2010_report (1) - Copy

8/33

8

part, manager should know how to control their feeling in various conditions. She also thinks

that team management is important for work. Supervisor and employees should co-operate each

other in order to achieve goal. They also have to understand each other and will to lend their ears

to hear people problems.

Manager 5

No idea (she does not know how to explain it)

Manager 6

After she got training by her company, she could understand management detail .She realize that

she could not take easy about management and in management she should be open mindedtowards staff and customer. Furthermore, she knows how to face problem with staff and

customer.

Manager 7

This manager does not give any answer, they just leaves the answers blanks and proceed with the

next questions.

Manager 8


next questions.

Manager 9


next questions.

Manager 10

He did not take any course on management, and after taking over the position, what he thinks

before is not the only scope to look into. For him, any events and activities that happening

around, the end results should have profit and lost. What is important for him is achieving themission.

Manager 11

This manager has no idea about this question.

Manager 12

7/28/2019 Mgt 2010_report (1) - Copy

9/33

9

She mentioned that she has no idea what management is.

Manager 13

She said that her perception changes after studied the first course because management deals

with many other things like people, time, material and other resources.

Manager 14

He does not have any comments about this.

Manager 15

His perceptions changed after studied the first course because management teaches him the way

to manage the business.


Most of them do not have any basic in management, but after taking over the position, the

company send them to attend seminar about management. In addition, employees had been sent

to practical training and of course their perception about management is change not only focus to

limited scope. In other point, some of the managers that are from subordinate then they become a

leader to manage the whole company in order to achieve company target. Other than that, they

had to face a risk for example an emergency case like staff problem. Managers have to take care

of their belonging including customer, staff, property and what more important they have to

maintain their profit by maximizing their productivity and at the same time minimizing the cost.

Furthermore, manager have to be open minded and try to hear others opinion, understand their

staff and customer wisely.

7/28/2019 Mgt 2010_report (1) - Copy

10/33

10

Question 3

How beneficial is knowledge on Management to manager work then as executive/manager?

Please explain two benefits.

First Benefit

Manager 1

Learn how to manage people, things properly for example when company has a business deal

with high level people their expectation is different as compared to low level people.

Manager 2

Learn how to manage and handle staff/subordinates.

Manager 3

Management skill cannot easily get by only reading the books, it is based on experience by stage

and depends on environment how manager should act.

Manager 4She could manage and settle problems such as she can control her emotion towards staff and

customer.For example, if customer mad about something, she as supervisor could not get mad to

that customer but try to understand the customers feeling.

Manager 5

She is able to manage daily operation properly.

Manager 6

She learns how to have good relationship with her staffs.Being friendly with them, so staffs will

like to work with her and they will show better performance. In addition, she does not build a

gap between executive and staff so, she treats them as family.

7/28/2019 Mgt 2010_report (1) - Copy

11/33

11

Manager 7

Working together to achieve common goal.

Manager 8

This manager just leaves the answers blanks and proceeds with the next questions.

Manager 9

Shows how the supervisor arranges and direct their sub-ordinates to manage the job

Manager 10

He explains the benefits of being the manager. He state that manager can know the pro and con

of each decision made, and compare the result at the end of the assignment

Manager 11

The first benefit is manager know how to develop a culture that harnesses the know-how and

experience of his employee

Manager 12The first benefit she explain is she can manage the organization one to one according to the time

period given.

Manager 13

Management teaches her how to manage her staffs which are her subordinates and how to handle

them effectively and efficiently

Manager 14Management teaches him how to manage and plan the business

Manager 15

Management gives him the knowledge on how to control, delegate and manage subordinates.

7/28/2019 Mgt 2010_report (1) - Copy

12/33

12

Second Benefit

Manager 1

Perform well in organization, and of course experience is the best teacher.

Manager 2

Learn and manage financial of the company.

Manager 3

People satisfaction prove how does the manager act, if it is not satisfied by people then manager

has to improve his or her work.

Manager 4

She knows how to manage team work. Do not keep a gap between senior and junior in

organization. Communication skill is important in team work such as speak to each other nicely.

In team work also, supervisor have to hear other opinions or ideas

Manager 5No idea

Manager 6

She could handle her employees such as control their activity during working hour to ensure that

they did their job. Other than that, she could apply knowledge on management in her family,

colleagues.

Manager 7

Managing the work efficiency so they can strive for the better result

Manager 8

This manager just leaves the answers blanks and proceeds with the next questions.

7/28/2019 Mgt 2010_report (1) - Copy

13/33

13

Manager 9

They are capable to finish the work given before the dateline.

Manager 10

The second benefit is manager can understand better after all data and information of each

success and failure. They also will know better good and bad during the execution.

Manager 11

Other benefit is he can gather and distribute information and knowledge to your internal and

external organization.

Manager 12

Second benefit is about how she applied the management concept in order to handle variety of

project given as best as she can since it is part of her responsibilities.

Manager 13

It also help her how to be a successful leader

Manager 14

It also gives the ideas how to gain higher profits.

Manager 15

Management also gives him the idea to make a rational decision.


We receive various answer of the benefit of knowing the knowledge on management but

we only describe two major benefits. First benefit is handling with people or subordinates.

People satisfaction is important for manager because when they dealing with people they intend

to have positive respond from customer and if they make a business with a big company their

expectations will be different. Furthermore, they manage to spend their time wisely and able to

accomplish the work given on time, plus experience of teamwork is implemented to every

employee to become more discipline and knows their organization goals by comparing the result

7/28/2019 Mgt 2010_report (1) - Copy

14/33

14

at each of decision made. Besides, work as team is more efficient as compared to individual

work and teamwork also is very essential as it will make organization system run smoothly.

The other benefit is manager can understand better about all data and information of each

success and failure, good and bad execution. By understand all the data, manager will know the

pro and con of each decision made and compare the result at the end of each assignment. At the

end, the information and knowledge will be distribute and gather to the internal and external

organization. Besides, even the manager has no basic in accounting or anything else about

financial, manager have to learn how to manage the financial of the company. As a result,

manager is not easy to be cheated by others.

Question 4

Given a choice, do you prefer to be a superior supervising a number of executives or managers or

subordinate (supervisees)?

Circle or boldface your position (i.e. the number that best reflects your opinion)Disagree 1 2 3

4 5 Agree

Could you please explain your rationale?

Manager 1

Prefer to manage people and not to be managed and also because of background study on

management. He likes to instruct people rather than be a low level worker. This manager has

experienced about 8 years as a manager.

This manager gives (5)

Manager 2

No idea


7/28/2019 Mgt 2010_report (1) - Copy

15/33

15

Manager 3

Package and salary as a manager makes this manager willing to be a manager although they have

a lot of work to concern and do.


Manager 4

Agree 4. From her rationale, because she like to be manager as it have more authority. Actually,

she prefers to be a boss as she hope to have her own business one day. So, being manager could

train her to manage organization

Manager 5

Agree 4. If she was given an opportunity to be a manager, she will try it first

Manager 6

Agree 4.Based on her rationale, she want to have better job which good salary in the future. She

had added some opinion that either to be executive or supervisor, it is according to persons

target in their work life.

Manager 7

This manager has no idea, but basically shes explaining herrationale by knowing their standard

and goal, and work towards the standard set, supervise their team according to their strength and

capabilities and lastly, work in a group by discussing regularly thru brain storming session.

Manager 8

This manager prefers to be supervisee rather than being manager, but she did not state any

explanation about it.

Manager 9

According to the scale, she agrees to be a supervisee as well.

7/28/2019 Mgt 2010_report (1) - Copy

16/33

16

Manager 10

He just likes to be as a manager, referring to his scale. His rationale is he having the opportunity

to learn how others work and getting the result at the end of the day.

Manager 11

He wants to be an executives but he do not give his rationale on his answer.

Manager 12

She prefers to be a superior manager because she doesnt want to just at the same level, she want

to be better in the future.

Manager 13

She chooses to be a superior supervising a number of subordinates because subordinates will

follow the instruction but managers are not easy following others instructions since they are also

leaders.

Manager 14

He chooses to be a superior supervising a number of subordinates because it is easier to control

the subordinates than managers.

Manager 15

He chooses to be a superior supervising a number of subordinates due to less stress.


Based on interview with all 15 managers, mostly, they choose to be manager (agree 4). There are

many rationale reasons that make them to be a manager. The first reason is characteristic of

being manager. They more interest to manage people than to be managed. They also have

highest satisfaction on being manager. As a result, they can perform well on their job scope.

Moreover, they have more authority as a manager. So, they can delegate their workload to the

people below them (employee). In addition, they earn more salary at average RM4000.

Although, they have to work hard as a manager but the salary that they gain could fulfil their

needs.

7/28/2019 Mgt 2010_report (1) - Copy

17/33

17

Question 5

In your opinion, what may be the greatest challenge faced by a manager in the workplace?

Manager 1

As a manager, there are lot of challenges and on their field that make them to deal with so many

people, things and ideas.

There is not lot of problem in organization.

Manager 2

This manager response is to handle workload, to manage finance and staff and at the same to

solve problem in immediate action.

Manager 3

One of the greatest challenges is external problem within the staff and employee. For example,

experiences staff has been offered to join the other company and they are willing to give high

salary and others benefit. Current manager has dilemma and at last he decide to let the staff go

other company. After that, the manager hires three (3) potential staff with the same salary with

one experience staff.

Manager has to solve the problem in immediate action.

Manager 4

Special relationship (love) among staffs, she does not like to interrupt in people privacy.

Manager 5

Some staffs are lack of discipline and attitude. Employees come late to workplace and some of

them become rude and not respect their manager or supervisor.

Manager 6

The challenge for her is to achieve companys target in profit and loss. Besides, sometimes there

are not enough employees to handle problem together.

7/28/2019 Mgt 2010_report (1) - Copy

18/33

18

Manager 7

The greatest challenge faced by manager is the employees do not give support and probably

objection towards the proposal

Manager 8

The challenge is to manage people with different problem and come out with the solution.

Manager 9

The challenge is to handle the staff and sub-ordinates to achieve desirable goals.

Manager 10

The greatest challenge by him is the acceptance of subordinate of command and request to be

done in a given time frame.it is also about the acceptance of the result by the top management of

the company.

Manager 11He said that resolving conflict is the greatest challenge faced by him.

Manager 12

She has to face with many people especially the staff with various type of behavior. Some of

them always give many reasons when they do unsatisfaction thing they had done.

Manager 13

She said that the greatest challenge faced by a manager in the workplace is in managing

subordinates.

7/28/2019 Mgt 2010_report (1) - Copy

19/33

19

Manager 14

His opinions about the greatest challenge faced by manager in the workplace are when the

managers want to give direction to the subordinates and how to make the staffs obey to the

instructions without any objections.

Manager 15

The greatest challenge faced by manager in the workplace is when he wants to give the report to

the top management every year and when he delegate job to his subordinates.


In manager point of view, they always face difficulties because it is on their field to dealwith people and property. One of the challenges is to fulfil company needed in terms of profit

and loss. For example, within one month the company want to achieve profit RM100,000 at the

same time the company will estimate the loss. Other than that, managers have to face emergency

cases that forced them to solve it in short time. For instance, company not receive their goods by

date, so they cannot run their business because an expected event happened. Other example is

they have to face problem in acceptance of subordinate of command and request to be done in a

given time frame. However, managers have to face the acceptance of the result by the top

management either their employees work have been accepted or rejected. Last but not least,

managers have problem with their staff in terms of attitude such as discipline problems. Some

employees not punctual and it will create problem in their organization. As a consequence,

managers have to take right action toward their employees. Besides, some workers do not respect

their manager as their boss. They prefer to be rude, and ignore their managers instruction.

7/28/2019 Mgt 2010_report (1) - Copy

20/33

20

Question 6

Indicate your preferene in dealing with these as a manager:

People Circle or boldface the number Dislike 1 2 3 4 5 Like

Ideas Circle or boldface the number Dislike 1 2 3 4 5 Like

Things Circle or boldface the number Dislike 1 2 3 4 5 Like

Manager 1

People (5)

Ideas (4)Things (4)

Manager 2

People (4)

Ideas (4)

Things (4)

Manager 3

People (5)

Ideas (4)

Things (4)

Manager 4

People (5)Ideas (4)

Things (4)

Manager 5

People (3)

Ideas (2)Things (3)

Manager 6

People (4)

Ideas (3)

Things (4)

7/28/2019 Mgt 2010_report (1) - Copy

21/33

21

Manager 7

People (3)

Ideas (3)

Things (4)

Manager 8

People (2)Ideas (3)

Things (4)

Manager 9

People (5)

Ideas (5)Things (5)

Manager 10

People (4)

Ideas (5)Things (4)

Manager 11

People (3)Ideas (3)

Things (3)

Manager 12

People (3)Ideas (3)

Things (4)

Manager 13

People (5)

Ideas (4)Things (4)

Manager 14

People (5)

Ideas (2)

Things (4)

7/28/2019 Mgt 2010_report (1) - Copy

22/33

22

Manager 15

People (4)

Ideas (4)

Things (4)

7/28/2019 Mgt 2010_report (1) - Copy

23/33

23

STUDENTS PERSPECTIVE

Question1

Describe your perceptions (thoughts, attitudes) of the word management before you first

studied MT2010 Management in your degree program?

Student A (Ansarina Bt Mohamed)

Management is a reading subject and need more time to remember all the concepts and theories

within the topic. In addition, of course I think that this subject will cover about whole part of

management, from a planning process until how to be a good manager. Sometimes this subject

realizes me how hard to face a real job when I graduated, this is only theory and of course it is

different from what we have learned in class.

Student B (Izzati Aisyah Bt Madzlan)

From my perception, management is general and it is much related to our daily life. For example,

management in time for pray, study and other. Furthermore, management also exists in family,

how the parents manage their children especially in the challenging world.

Student C (Aimi Nursyameem Bt Sohaimi)

My first perception about Management before I learned about it is about organizing structure

of any organization goals.

Student D (Hafizah Bt Othman)

Management is about control and conducts our organization properly. It is not only in company

organization, but also for family institution.

Student E (Nadia Thaherah Bt Mohd Ezlan)

Management is the subject that full of theories and concepts that difficult to understand for me

and majority of students. It is full of the steps on how to manage the business well and

systematic. It teaches the students how to become a successful entrepreneur.

7/28/2019 Mgt 2010_report (1) - Copy

24/33

24


Our perception about the definition of Management before we learn about it is all about

organize, planning and control the organizations to achieve goals. We also believe that

management involve with concept and theories, directly related with our daily life dealing with

obstacles and finding the solutions of the problems. Managers basically have to be more

innovative and be creative to handle with organizations and customers need.

Question 2

In what way has your perception changed after studying the course for __ weeks?


Before studying this subject I thought this subject only focuses on how to manage the

organization or company not only to handle people. In this course, it touch about technical skill,

human skill and soft skill and other personal decision making such as analytical, behavior,

conceptual and directive. This subject also covers all part of management process, from set the

target until how to survive in a contingency event and emergency event.


After I have been study management around eleven weeks, I realize management needed more

professional skill in human, technical and conceptual. So, my perception changed that

management is not only about knowledge but also about experience. It is due to management

have many theories that relate to real life and for me to understand better all these theories, I

have to relate it in my life.


Basically, nothing change much because before this, I know management is about organize,

planning, leading, and controlling input resources efficiently and effectively to attain any

desirable goals.

7/28/2019 Mgt 2010_report (1) - Copy

25/33

25


It is clearly show that management is about planning, leading, organizing, and controlling.

Managers have to understand the best decision they have to make either it is wrong or not. They

have to set plan and set goals and define how the way they have to achieve them.


My perceptions changed after studied the course for 11 weeks because I knew that studying

management is not only about the theory but can be practiced in our daily life. We also can apply

what we learnt in the course when we are planning, organizing, leading and controlling the

organization. I learnt how to be a good person in making decision, how to understand people and

manage time wisely.


Firstly, we like management subject because of our lecture are so kind-hearted but he in a serious

manners. It is because, he make us realizes that management is not only when we go to work in

organization but family planning is part of management too. It relates on our daily life

unconsciously. Students need to apply various skills for example human skill, technical skill and

conceptual skill.

Question 3

How beneficial is knowledge on Management subject to your life as a student? Explain by

giving two benefits only.

First Benefit


After graduate and want to start a career I can choose either I want to manage people or to be

managed by others. As for me who have basic in management I have a bit understanding and

basic about this course theoretical and can apply what I have learnt when I start to work in

organization although the real work is different from what I have study now.

7/28/2019 Mgt 2010_report (1) - Copy

26/33

26


I could apply human skill in my life as a student as I am weak in this skill, so management show

me how to improve myself in this skill. For me, human skill is very essential because in our life

we will meet many people with various behaviour, race and religion.


I have my own goals and I know how to achieve it. Management help me to improve my

productivity and performance, thus helping me to get good grades.


Management give me the idea how to complete the assignment within the time given.


Management is knowledge that very useful in my life as a student. I learnt how to become an

ethical leader, respects others decisions, being a good listener to my friends and siblings.

Second Benefit


This subject thought me how to work by team, how to be a good manager and be a good decision

making. There are several type of personal decision making


From gaining knowledge on management subject, I have an idea how to manage my study.

What subjects that need to be register for next semester and how to target better pointer in all

subject. In addition, I also know how to manage my time for academic and co-curriculum. As a

result management is very important in my daily life, without management my activities will not

be organized properly and I could not achieve any goal.

7/28/2019 Mgt 2010_report (1) - Copy

27/33

27


Management subject help me to organize my study plan to finish my degree years earlier than I

think.


Understand better how to make decision and the skill that we should have to manage the

teamwork.


Management also teaches me how to think rationally in solving problems when I am dilemma.


Each of us gains a lot of benefits from knowledge on management subject. As students, through

learn management, we understand to apply many skills in our life. For example human skill, we

might use it during study life, how we take care of our relationship with friends and lecturers.

Besides, some of us think that has understanding in management guide she to apply it in work

life and other friend think that knowledge on management could derive her to achieve her goal.

She also can improve her performance and productivity through management knowledge.

Management guides us to complete our projects or assignments within the time given. Last but

not least, most of us agree that we could organize our study plan properly. How many credit hour

we want to take in next semester? And who lectures are going to teach us? Other members think

that, knowledge on management teach us how to be good manager and decision maker for

managing a team or company or programme.

7/28/2019 Mgt 2010_report (1) - Copy

28/33

28

Question 4

Do you think you would like to be a manager after you have completed your studies?

Circle or boldface your position (i.e. the number that best reflects your opinion) Disagree 1 2 3 4

5 Agree


If I have an opportunity to be a manager of course I want, this is because I want to be boss in the

organization, and frankly I do not like to be managed. If I am a manager, I have an authority to

organize my company and all people will respect me.


Yes (agree 4), because manager have good position in organization even manager still work

for other people. Being manager could train me to manage and control organization.


I do not think I can be a great manager, therefore I circle my answer with the second lowest of

disagree (2), this is because, being a manager, I need to have fully focused and aims about my

organization planning. Furthermore, I have to be more innovative and complete among others

which is totally opposite with my inner self.


I want to be a manager because I do not like to follow others instructions and ask permission or

agreement from the other persons. I have to be independent.


I interested to be a manager because I can make decision for my organization. I can be good

leader for my staff and listen to their ideas before making any decision. I can plan relevant steps

to achieve the goals of the organization. I do not have to receive any instructions from others

even I have to take risks in making any decisions.

7/28/2019 Mgt 2010_report (1) - Copy

29/33

29


Some of us would like to become a manager after completed their studies because they believes,

being a manager makes them have an authority to conquer and influenced others, plus managershave a good positions and can earned better salary compared to other people in an organisations.

In contrast, some of our member does not have interest in becoming manager in future because

she thinks that being manager need a complete focus for the organizations and have to bears

risks, which is totally oppose with her desire and inner self.

Question 5

In your opinion, what may be the greatest challenge faced by a manager in the workplace?


In my opinion there are lot of challenging faced by manager in their workplace. During the time

that I interview the managers I realize that managers jobs are not easy as I expected. Lets take

an example, when Head Quarters (HQ) do not satisfied with low level workers according to jobs,

manager is the person who will explain and will be asked by the HQ. Other than that, manager

has to deal with many people from top to below and they should know to play a role while facing

an expected problem.


In my opinion, the greatest challenge is to ensure that organization would give best cooperation

among manager and employees in try to achieve goal. Moreover, manager has to make decision

on everything such as decide what are planning to overcome economic crisis.


For me, the greatest challenged might be faced by a manager is, they must compete with each

other and be innovative. In order to realizes the goal, he or she (manager) needs to know how to

influences other people.

7/28/2019 Mgt 2010_report (1) - Copy

30/33

30


In my opinion, the greatest challenge that manager have to face is they have to bear the risk on

what their subordinate do and their employees behaviour.


The greatest challenge is by a manager in the workplace is dilemma in making decision

especially when the organization making loss. The managers have to make the decision on how

to fix the situation and change the plan in gain the profit for the organization.


Five of us agreed that the greatest challenge faced by manager in current situations is dealing

with employees behaviour and they have to be brave enough to influence others to achieve the

organizational goals. Furthermore, some of us mentioned that manager have to bears all the risks

when it comes to organizations defects and he or she must ensure the goal must give best co-

operations. Manager also need to be innovative, creative and must compete with others to

survive and feed the customers needs.

Question 6

Indicate your preferene in dealing with these when you work later:

People Circle or boldface the number Dislike 1 2 3 4 5 Like

Ideas Circle or boldface the number Dislike 1 2 3 4 5 Like

Things Circle or boldface the number Dislike 1 2 3 4 5 Like


People (5)

Ideas (3)

Things (4)


People (4)Ideas (3)

Things (4)

7/28/2019 Mgt 2010_report (1) - Copy

31/33

31


People (3)

Ideas (3)

Things (3)


People (4)Ideas (4)

Things (4)


People (5)

Ideas (4)Things (4)

7/28/2019 Mgt 2010_report (1) - Copy

32/33

32

CONCLUSION

As a conclusion, we would like to thanks to our lecturer because give us an exciting experience

by interview the managers by our own. It is an interesting moment in our life. We can face an

experience of real interview before we will be interviewed for the real job later. It helps us to be

more confident to face with the people. From this experience, we can apply and relate the

information with our daily life. What we have learnt from the activities is that management is all

about organize, planning and control the organizations to achieve goals. We also believe that

management involve with concept and theories. Its really related with our daily life in dealing

with obstacles and finding the solutions of the problems. For us, managers basically have to be

more innovative and be creative to handle with organizations and customers need.

As students, we need to apply management skills like human skill, technical skill and conceptual

skill. We think that, dealing with employee behaviour is the greatest challenge that has to face by

managers and almost all of the practitioners that we had interview that also mentioned about

employees behaviour. For us, managers have to be brave in influence others to achieve the

organizational. Furthermore, managers have to bears all the risks when it comes to organizations

defects and he or she must ensure the goal must give best co-operations. From the interview, we

can conclude that there is much knowledge that we can gain from the experienced manager even

some of them are not taking course of management before. We would like to thank the

practitioner for spending their time to help us.

7/28/2019 Mgt 2010_report (1) - Copy

33/33

REFERENCES

AHMAD FAIZ B MOHAMED (Ansarinas brother)

NO.70, JALAN 7/12

TAMAN LESTARI PUTRA,

43300 SRI KEMBANGAN,

SELANGOR DARUL EHSAN.

Hp No: 019-9550730

PUAN DATIN ROSMAH BINTI HAJI ABU BAKAR(Aimis mother)

LOT 62, KAMPUNG MELAYU KEPONG,

JALAN 17/1 PERINGKAT 3,

52100, KUALA LUMPUR.

Hp No: 012-6495088

Mgt 2010_report (1) - Copy

Documents

Transcript of Mgt 2010_report (1) - Copy