MGMT605 Test Bank Rev. B

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605 Test Bank Rev. B ORGANIZATIONAL DEVELOPMENT AND BEHAVIORAL FACTORS REVIEW QUESTIONS: Revision B When you say that people need a KITA to get them to work, you are making use of which theory: a) b) c) d) e) f) ERG; Theory x/Theory Y Positive reinforcement; Conflict resolution; Equity; All of these.

The author of the two-factor theory is: a) b) c) d) e) David McClelland; Henry Fayol; Frederick Winslow Taylor Frederick Herzberg; Clayton Alderfer

The ability of the brain to absorb learning is increased when: a) b) c) d) e) A person is told to create joins in the mind; The preconscious is made to empty its clusters; The learner is threatened with horrific consequences if he or she does not learn; The learner is motivated; The person refrains from taking food or drink

Maslow's need hierarchy theory involves: a) b) c) d) e) Six basic categories of need which must be satisfied at all times; The assumption that a satisfied need does not motivate; A very simple set of emotional levels and their influence on people's behavior; The assumption that higher level needs are satisfied more narrowly than lower level needs; Needs that do not change regardless of the circumstances

The author who looked at the workplace from the top down and set down the basic ideas of management as a process is: a) b) c) d) e) Elton Mayo; Frederick Winslow Taylor; Harold Leavitt; Henri Fayol; Chris Argyris

Motivation is: a) b) c) d) e) An inner tension to act in a specific, goal-directed way; An inner feeling that the company tries to develop in each employee; An understanding between superior and subordinate which develops on the job; All of these; None of these

The need level immediately preceding self actualization in Maslow's hierarchy of needs theory is:1 of 27 5/7/2012

605 Test Bank Rev. B a) b) c) d) e) Social; Physiological; Safety; Sensual; Esteem

Vrooms motivation theory involves: a) b) c) d) e) Anxiety, feelings, stimulation, valence; Effort, performance, outcome, valence; Security, promotion, valence, and outcome; Valence, effort, outcome, expectancy; None of these

Problem solving brings into operation: a) b) c) d) e) Only the conscious brain; Only the preconscious brain; Only the unconscious brain; All of these; None of these

Fred E. Fiedler developed: a) b) c) d) e) Leadership exchange theory; Great man vs. evolving talent theory; Path-goal theory; Charismatic leadership concepts; Contingency theory

The "information base" of an individual is roughly equated to: a) b) c) d) e) An individual's interest in the job; McClelland's theories of information gathering; The library and files available to the problem solver; The knowledge available in a company database; An individual's intellectual capital

The time span of discretion (or gratification) which is an axis in the concept of how self actualization develops in an individual comes from the work of: a) b) c) d) e) Eliot Jacques; McClellan; Vroom; Heisenberg; None of these

A normal individual develops from a babys perspective to that of an adult in which a person develops personal growth along: (Is it the same thing Discretion and Time span of Discretion????) a) Three axes of discretion, scope, and speed of decision making; b) Discretion, analysis, and knowledge; c) Discretion scope and amount;2 of 27 5/7/2012

605 Test Bank Rev. B d) Value, scope, discretion, and maturity; e) None of these When an employee feels his reward to input ratio is less than what his fellow workers are getting, the most applicable theory to describe this situation is: a) b) c) d) e) Linking pin theory; Scientific Management theory; Reinforcement theory; Equity theory; ERG theory

In the Hawthorne relay room studies, the company set up an Experimental Room and a Control Room with a group of women in each. The Control Room was used as: (?????) a) A room to measure output when nothing was changed; b) A room to measure output when only certain conditions were changed; c) A room to double-check the measures of output when changes were made in both the Control Room and the Experimental Room; d) A room to actually do the measurements of what was happening in the Experimental Room, e) None of these In tests of childrens time span of gratification where they were told they could either take one marshmallow now or if they could wait a few minutes, they could have two marshmallows later, follow up studies (14 years later) showed that: a) b) c) d) e) Those who grabbed the earliest developed into greater social and emotional successes; Those who grabbed the earliest were the most socially competent; Those who could wait became more academically and socially successful; Both groups developed pretty much in the same way; There was no correlation between who grabbed earlier or later and success or failure later in life

The person who developed managerial applications of achievement theory is: a) b) c) d) e) Argyris; Alderfer; McClelland; Adams; None of these

Systematic reinforcement of desirable organizational behavior and the non-reinforcement of unwanted organizational behavior are: (?????) a) b) c) d) e) Negative reinforcement; Positive-negative balanced reinforcement; Shaping; Field reinforcement theory; None of these

Douglas McGregor's name is associated with the theory of: a) Group motivation; b) KITA;3 of 27 5/7/2012

605 Test Bank Rev. B c) Theory Z; d) Theory X-Y e) Both (c) and (d) Rensis a) b) c) d) e) Likert developed: Linking pin theory; Four classifications of leadership styles; Contingency Theory; Both (a) and (b); Neither (a) nor (b)

Elton Mayo was involved with experiments in: a) b) c) d) e) Production of new types of food dressing; Career development; Analysis of personality problems at home; Group productivity; All of these

Your emotions, namely your moodhow you feel at the moment, happy or glumcan affect your motivation. In terms of Vrooms theory, what does a good (positive) mood do for you? a) It allows you to yield a better O from P; b) It shapes your perception of the connection between E-P, P-O, and valence value of desired outcomes; c) It makes you independent of the connections between E-P, P-O and Valence, d) It creates motivation to accept Valence better, e) Any of these depending on circumstances Which Practical Motivation style is closest to Hygiene Theory of Management: a) b) c) d) e) Be strong; Be Good; Keep the implicit bargain; Keep the workplace as a competitive field; Generate internal motivation

The study of leadership development can be started by looking at theories of: a) b) c) d) e) the Emerging Role; the Born leader or "Great Man"; the Linking Pin; both (a) and (b); neither of these

Which of the following might we study to increase workplace group productivity: a) people at a class graduation celebration; b) a group that is splitting up to go to various floors in a skyscraper to inspect fire-protection measures; c) a group of players sitting on the sidelines during a big baseball game; d) a class of school children trying to build a high tower out of giant Lego Blocks

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605 Test Bank Rev. B An officious individual in the bank wiring room experiment at Hawthorne would have been one who acted in what way toward the workers wiring the banks: a) he would have been bossy; b) he would have found and demanded correction of every mistake he noted during his inspection; c) she would have allowed the men to work as efficiently as they decided they could work; d) she would have stood back and said nothing as the work went on; e) she would have done something else not mentioned here A great theory to use when you are studying why an employee is not motivated in his or her job is: a) b) c) d) e) Theory X-Y; ERG theory; Achievement Theory; Blake and Mouton Theory; Any of these depending on the circumstances

An organization approaching change must always be careful to take into consideration the problem of: a) b) c) d) passive avoidance; threats perceived by the workers confronting the change; the necessity of freezing the existing situation before making the change; the necessity of making sure the workers get an absolutely fine payoff for following directions in the change; e) impressing the workers with the idea that if they cannot move with the times, they will have to get out The most important element of the group process is: a) b) c) d) e) group norms and cohesion; group work-product composition; formal authority; environment and organizational climate; none of these

The Observer Effect is: a) Werner Heisenbergs proof that measuring something changes it; b) that when a change in monitoring a group takes place, any improvement in production will always evaporate after a while; c) a change in the way a group is managed will have an effect on its production, but how much and for how long depends on prior conditions; d) detected when the company is looking at how a brand new group is functioning; e) both (a) and (d) Which of the following is the biggest danger of group decision making: a) b) c) d) e) too many responses and the excessive amount of time to evaluate them; increaser communication problems; groupthink; disruptive conclusions; too great a variety of approaches that take too much time to evaluate them

Cohesion tends to be low in groups characterized by members who:5 of 27 5/7/2012

605 Test Bank Rev. B a) b) c) d) e) have high social needs; are homogeneous in terms of attitudes; are high achievers; vary widely in their socio-economic backgrounds; in all of these

Which of these tends to increase group cohesiveness: a) b) c) d) e) multiple group goals; large size; physically located close to other groups; group diversity; success in doing a project

An example of a group task activity is: a) b) c) d) e) encouraging; har