Mexico's Digital Government Strategy - United...
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Mexico's Digital Government Strategy Good Governance Agenda Mexico's Digital Mexico's Digital Government Strategy Government Strategy Good Governance Agenda Good Governance Agenda Abraham Sotelo Ministry of Public Function, Mexico
Transcript of Mexico's Digital Government Strategy - United...
Mexico's Digital Government Strategy
Good Governance Agenda
Mexico's Digital Mexico's Digital Government StrategyGovernment Strategy
Good Governance AgendaGood Governance Agenda
Abraham SoteloMinistry of Public Function, Mexico
A Government that works like we all want
For President Vicente Fox Administration, innovation is a priorityCitizens and Society have been placed
at the center of government daily activities in order to regain their trust
• Challenge: every public institution has to contribute to build a government that works like all Mexicans want
Need for methods, procedures, new culture to drive the changes
Mexico's Good Governance Agenda
A GOVERNMENT THAT WORKS AS WE ALL WANTA GOVERNMENT THAT WORKS AS WE ALL WANTFocused on citizensFocused on citizens
TRANSPARENCY/TRANSPARENCY/ACCOUNTABILITYACCOUNTABILITY EFFICIENCYEFFICIENCYQUALITY SERVICEQUALITY SERVICE
Anti-Corruption and
Transparencye-GovernmentCivil Service
Public Service
Improvement
Regulatory Reform
Cost Efficiency
VISION:VISION:
OBJECTIVES:OBJECTIVES:
STRATEGIES:STRATEGIES:
www.innova.gob.mx
Cost Reduction and SavingsGeneration
Regulatory ReformCitizen Participation
Transparency& Accountability
ICT and e-Government PolicyICT and e-Government Policy
Process Redesign an Improvement using
ICT
Knowledge Management and
Digital Collaboration
Government ICT Architecture
Government Competitiveness
ee--ServicesServices Citizen PortalCitizen Portal
Digital Government StrategyLines of Action
Improvement in the provision of services
Update and modernization of the government operations
Promotion of the use of technology
A
B
C• Higher quality services• Increase from 170 in 2001 to 1,225 in 2005 (almost tenfold)• The most demanded services are:
• Online Taxes & Service Payments• Information Access & Transparency• eProcurement• e-Services for Businesses (SME´s) & Unique Registry• Registration of employees in Social Security & Health Public System (IMSS)Electronic Health Record (IMSS)
• Appointments Online (ISSSTE)• Finance opportunities for housing• On-line marketplace (public & private) for employment• Official Documents (citizen id, passport, birth certificates)
Process Redesign &Service Improvement
Creation of InteroperabilityStandards
Installation of a compatibleTechnological Platform
Digital Signature
Multi- channel Service Delivery
•Internet Portals•Call Centers•Public Kiosks •One- stop shops (in person)• eMexico National System - Digital Community Centers
Mexico´s Digital Government StrategyKey Issues
www.gob.mxCitizen portal: focusing on the customer
Practical guidance for popular government services
General tools for citizen participation
Automatic publishing of most popular and newest online services
Enhanced search engine with natural language
Organization by topics easily identified by citizens
• Citizen evaluation
www.gob.mxOrganization of content in topics
Contents organized around topics easily identified by users:• Health, migration, housing...
Integration in topics, regardless of original source in agencies and government hierarchyUse of semantic relationships to facilitate search and usability features
Access to Public Information & Transparency
The Federal Institute for Information Access (IFAI) operates and manages the unique system to handle information requests made by citizens (SISI) • based on the Freedom of
Public Information and Transparency Act (2002)
General public information is also posted on government web sites• Budget, salaries,
organizational issues, directory, contracts, regulations, mechanisms for citizen participation, main programs and objectives, services, formats, auditing activities, …
Since June 2003, more than 70,000 citizen requests have been placed
> 95% were handled on-line
Citizen Relationship Management (CiRM): e-Petitioning
Foundation of the Federal Network for Citizen ParticipationCommunication and interaction tool to receive and answer citizen petitions, suggestions, complaints addressed to the President• Coordination and
collaboration among the Federal Government departments/agencies and state/local governments
• About 1 million cases since Dec. 2000
CiRMCiRMIn Person
Social Groups &Organizations
Call Center,Fox Radio Program
Web Site PresidentialAgenda
Interjurisdictional CollaborationPublic Kiosks & Citizen Centers
Chiapas
Estado de México
ColimaCoahuilaSinaloaJaliscoSonoraNuevo León ...
Aguascalientes
Guanajuato
ICT in GovernmentRemaining Challenges
Several challenges still remain, some others are emerging:
e-government that responds to social needs
Transform bureaucracies into team networks
Information Management across government institutions
Knowledge Management in Public Sector
Expand trust, participative democracy and privacy rights
Reduce government’s costs
Learning Organization
ICT Promotion and Take-up
Knowledge Society
Mexico´s Digital Government Strategy
Good Governance Agenda
Mexico´sMexico´s Digital Digital Government StrategyGovernment Strategy
Good Governance AgendaGood Governance Agenda
Abraham [email protected]
Ministry of Public Function, Mexico
Thank You !
