Metropolis Technologies – Telemanagement for …...TrafficWatch - OfficeWatch’s Trunk Analysis...
Transcript of Metropolis Technologies – Telemanagement for …...TrafficWatch - OfficeWatch’s Trunk Analysis...
Metropolis Technologies – Telemanagement for Businesses
OfficeWatch Telemanagement, from
Avaya DevConnect partner Metropolis
Technologies, allows companies of all
sizes to monitor and track telecom
activity. The easy-to-use, intuitive
telemanagement software allows users
to create reports, analyze trunk usage
and receive toll-fraud alerts based on
incoming, outgoing and/or internal phone
call data.
OfficeWatch works with Avaya Aura®
Communication Manager and the Avaya
IP Office™ Platform to capture telecom
data via an IP connection.
•CommunicationManager - An open,
extensible IP telephony platform that
can be deployed as an IP PBX or feature
server supporting a SIP-only
environment, or as an evolution server
supporting both SIP and non-SIP
environments
•IPOffice - A simple, powerful
collaboration solution for midsize
companies that offers increased scale,
flexible deployment options, simplified
management, and support for enterprise
branch deployments
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Telecom
expenses are
one of the
most costly
charges
against a
business’
bottom line.
How can
organizations
track telecom
activity to
better manage
efficiency and
productivity?
OfficeWatch allows businesses to
track calls on a real-time basis,
monitoring activity by extension,
department or office location. Along
with the many comprehensive reports
that come standard with OfficeWatch,
users can also easily create
specialized reports specific to their
individual needs. Additionally, the
automatic report scheduler allows
users to generate an unlimited
number of reports for e-mailing,
printing or archiving on an hourly,
daily, weekly or monthly basis.
Available in three different versions,
OfficeWatch is ideal for all manner of
businesses, from a small, single
location office to a large, multi-site
enterprise. OfficeWatch versions
include:
• Standard – Suitable for small
businesses, this full-featured
standalone version interfaces
directly with the PBX
• Web – Appropriate for heavy
Internet users, it contains a built-in
web server engine and allows an
unlimited number of users remote
access via a web browser
• Enterprise – Ideal for large
organizations, it includes all the
functionality of the other versions as
well as unlimited client licenses,
multi-site call tracking and an
advanced trunk analysis utility
Features
•TollFraudAlerts. Monitor call
duration and automatically notify
managers via e-mail message, SMS
text message or screen pop when
expensive or suspicious calls are
made or phone hacker activity is
identified.
•On-DemandandAutomated
Reporting. Automatically schedule
or create on-demand reports
detailing inbound, outbound and
internal calls to run daily, weekly or
monthly and regularly save, print
and e-mail the results to a
predetermined list of users.
•TrunkAnalysisInterface. Optimize
trunk usage by monitoring trunk
capacity on a real-time, minute-by-
minute basis.
•HotSpotMaps. Plot outgoing and/
or incoming calls on a world,
national or regional map based on
their destination or origin.
•ExpenseAllocation. Charge
telecom expenses including phone
usage and equipment charges to
individual extensions, departments,
campus units, organizations or
divisions.
•FlexibleBilling. Use customizable
billing rates and account codes to
track and charge clients or tenants
per phone call.
Benefits
•BoostProductivity. Hourly, daily or
weekly call usage reports detailing
call volume by agent or call duration
by user can help minimize
productivity loss and improve
staffing.
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OfficeWatch Interactive Main Screen
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•ReduceExpenses. Detailed toll
fraud reports allow managers to
monitor high cost calls, long
duration calls and suspicious
activity to help identify and
eliminate telecom misuse.
•StrengthenInternalControls.
Comprehensive reports help
managers track, identify and
analyze telecom trends, as well as
provide a detailed archive of
incoming and outgoing calls for
auditing purposes.
System Requirements
OfficeWatch Telemanagement
requires a non-dedicated Pentium-
class PC/server equipped with:
• Microsoft Windows 32- or 64-bit
operating system
• 1 GB RAM
• 1 GB available hard disk space
• Sound card
• Internet connection
• Serial port for serial-based
connections, including one for PMS
connection and one for PBX
connection
Learn More
To learn more about Avaya solutions
and DevConnect technology partner
Metropolis Technologies, contact
your Avaya Account Manager or
Avaya Authorized Partner.
Or, visit us online at
www.devconnectmarketplace.com.
TrafficWatch - OfficeWatch’s Trunk Analysis Tool
ABOUT METROPOLIS TECHNOLOGIES
Founded in 1993, Metropolis Technologies, Inc. produces award-winning
telemanagement solutions for businesses and hotels. Its easy-to-use and
flexible solutions provide unique features and reliability to thousands of
businesses throughout North America. Known for excellent customer
service, Metropolis provides 24/7 U.S.-based technical support and
innovative, user-friendly products.
Headquartered in Fort Lauderdale, Florida with multiple offices throughout
the U.S., Metropolis is a leading telemanagement system provider in North
America.
For more information, visit www.metropolis.com.
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Avaya and the Avaya logo are trademarks of Avaya Inc. and are registered in the United States and other countries. All other
trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.
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About DevConnectIn the Avaya DevConnect Program, registered membership is free to anyone and provides a wide range of developer resources, including APIs, SDKs, technical support and training. Enhanced Membership options offer higher levels of technical support, compliance testing and co-marketing benefits. To learn more or register for membership, visit www.avaya.com/devconnect.
About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
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