Metro Hospitals & Heart Institute 317 BEDDED SUPERSPECIALITY HOSPITAL.

Metro Hospitals & Heart Institute 317 BEDDED SUPERSPECIALITY HOSPITAL

Hospital Have Two Wings CARDIOLOGY WING 110 BEDS MULTISPECIALITY WING 207 BEDS METRO HOSPITALS & HEART INSTITUTE NOIDA

METRO HOSPITALS & HEART INSTITUTE CARDIOLOGY WING ( 110 BEDS )

METRO HOSPITALS & HEART INSTITUTE MULTISPECIALITY WING ( 207 BEDS )

Our Mission To achieve excellence in Healthcare services by offering unique expertise, state of the art technology & patient care. To provide world class health care services at the most affordable cost, irrespective of the literate or illiterate, caste, creed or social status and beliefs followed by one and all, with complete dedication To achieve excellence in Healthcare services by offering unique expertise, state of the art technology & patient care. To provide world class health care services at the most affordable cost, irrespective of the literate or illiterate, caste, creed or social status and beliefs followed by one and all, with complete dedication METRO HOSPITALS & HEART INSTITUTE

Our Vision To set up more such dedicated centers for providing wholesome treatment to the patients all over the country. To continually serve humanity at every needful hour with our state of the art facilities and world's best professionals. 800 + HEALTHCARE PROFESSIONALS

METRO HOSPITALS & HEART INSTITUTE Quality Policy To render advanced quality health care to all its patients at an affordable cost To develop a system whereby we update and constantly improve our technique, infrastructure, enhance human resource and perpetually comply with relevant regulatory requirement.

METRO HOSPITALS & HEART INSTITUTE Strategic Goals Short term goals of next one year: To get NABH accreditation for all the existing Hospitals of the group indicating highest quality and standard of patient care. To provide high standards of quality care at the lowest affordable cost with following approach and deployment of cost consciousness. To get NABH accreditation for all the existing Hospitals of the group indicating highest quality and standard of patient care. To provide high standards of quality care at the lowest affordable cost with following approach and deployment of cost consciousness.

METRO HOSPITALS & HEART INSTITUTE Strategic Goals Short term goals in next two years: To be JCI accredited, the worlds bench mark in quality health care Achievement of National Recognization of Metro Hospital by establishing a world class Medical College (with a vision to get global acclaim) Project of Health city of high international standards with ultra modern facilities by next two years at the most affordable cost ( 40 Acres land has already been allotted at Noida Extension) To be JCI accredited, the worlds bench mark in quality health care Achievement of National Recognization of Metro Hospital by establishing a world class Medical College (with a vision to get global acclaim) Project of Health city of high international standards with ultra modern facilities by next two years at the most affordable cost ( 40 Acres land has already been allotted at Noida Extension)

METRO HOSPITALS & HEART INSTITUTE Innovative projects for all strata's of society Scheme for care of parents and elders of young professionals who are settled in other parts of the country and abroad. For benefits of school children by holding health camps in schools and check-ups at discounted rates Metro Shishu: EMI scheme for needy patients Metro parents and elderly scheme :

METRO HOSPITALS & HEART INSTITUTE Mid term goals in next three years Implementation of tele medicine in the country Metro Air evacuation and consultancy services for areas which do not have medical infrastructure to deal with complicated cases. To obtain CII Exim award for the international quality systems Implementation of tele medicine in the country Metro Air evacuation and consultancy services for areas which do not have medical infrastructure to deal with complicated cases. To obtain CII Exim award for the international quality systems

METRO HOSPITALS & HEART INSTITUTE Long terms goals in next 5 years Representation of Metro Group of Hospitals in five more states Result To evolve into most reputed hospitals with unsurpassed technical expertise and visionary out look and thus the most admired group of the hospitals in the country

OUR SERVICES

METRO HOSPITALS & HEART INSTITUTE Faculty Of International Repute Highly renowned and acclaimed deans and heads of premium institutes. Provide care by world best practices as full timers in the organization ensuring full justice to quality patient care. Highly renowned and acclaimed deans and heads of premium institutes. Provide care by world best practices as full timers in the organization ensuring full justice to quality patient care.

METRO HOSPITALS & HEART INSTITUTE INTERVENTIONAL CARDIOLOGY Angiography Coronary & Peripheral AngioplastyValvuloplasty Non Surgical Closure of holes. Under the Chairmanship of Dr. Purshotam Lal

METRO HOSPITALS & HEART INSTITUTE DR PURSHOTAM LAL MD.; AB (USA); FRCP(C);ACC; FSCAI (USA) Chairman And Director Interventional Cardiology Metro Hospitals And Heart Institute

METRO HOSPITALS & HEART INSTITUTE DR. PURSHOTAM LAL Awards & Orations Padma Shri Award 1993 Padma Bhushan in 2003 Dr B C Roy National Award 2004 for innovations in Interventional Cardiology Padma Vibhushan in 2009 Recipient of Distinguished Achievement Award of Highest Order by National Body of Indian Medical Association for performing the largest number of Angioplasties/Stenting in the country as a single operator Padma Shri Award 1993 Padma Bhushan in 2003 Dr B C Roy National Award 2004 for innovations in Interventional Cardiology Padma Vibhushan in 2009 Recipient of Distinguished Achievement Award of Highest Order by National Body of Indian Medical Association for performing the largest number of Angioplasties/Stenting in the country as a single operator

METRO HOSPITALS & HEART INSTITUTE DR. PURSHOTAM LAL Dr. Purshotam Lal happens to be the MOST DECORATED Interventional Cardiologist in the country having been awarded Padma Bhushan, Padma Vibhushan & Dr. B.C.Roy National award by the President of India

METRO HOSPITALS & HEART INSTITUTE Metro Heart Institute Concept of Metro Coronary Screening offering outpatient Coronary Angiography through arm more than 12000 case with 100% success the largest series in the medical literature.

METRO HOSPITALS & HEART INSTITUTE Center Of Excellence IN ALL TYPES OF CARDIAC INTERVENTIONS Including first case of non-surgical Aortic valve Replacement in the world.

METRO HOSPITALS & HEART INSTITUTE Head of Paediatric Cardiology Dr. (Prof.) Ramesh Arora MD, DM, FICC, FCSI, FIMSA, FACC Formerly HOD, Cardiology unit, G.B Pant Hospital

METRO HOSPITALS & HEART INSTITUTE Non-invasive Cardiac Lab Dr. P.T. Upasani MD, DM, FCCP Sr. Interventional Cardiologist ECHO, TEE, TMT, HOLTER HEAD UP TILT TEST EECP ECHO, TEE, TMT, HOLTER HEAD UP TILT TEST EECP ELECTROPHYSIOLOGY Electrophysiology Study and RF Ablation Pacemaker and ICD implantation ELECTROPHYSIOLOGY Electrophysiology Study and RF Ablation Pacemaker and ICD implantation

METRO HOSPITALS & HEART INSTITUTE Cardiothoracic & Vascular Surgery CABG Valvular Heart Surgery Congenital and Acquired Heart Surgeries Vascular Surgery & Laser for Varicose Veins

METRO HOSPITALS & HEART INSTITUTE Metro Center For Liver & Digestive Diseases (December, 2000) Under the Chairmanship of Padmabhushan Prof. Dr. B.N. Tandon Formerly Dean & Head of the Department, AIIMS. Specializes In Gasteroenterology Including Gi Surgery Endoscopy suite SPECIALIZES IN Upper GI Endoscopy, Colonoscopy

METRO HOSPITALS & HEART INSTITUTE Metro Center For Respiratory Diseases (January, 2003) Under the Chairmanship of Dr. Deepak Talwar (D.M).Pulmonary Medicine Unique, one of its only kind in India, 55 bed center 16 Bedded RICU Unique, one of its only kind in India, 55 bed center 16 Bedded RICU

METRO HOSPITALS & HEART INSTITUTE Speciality Departments Orthopaedics And Joint Replacements Centre Of Neurosciences- Neurology Lab, Neurosurgery (Brain And Spinal Surgery) Nephrology And Renal Transplantation (Dialysis Unit) Urology Orthopaedics And Joint Replacements Centre Of Neurosciences- Neurology Lab, Neurosurgery (Brain And Spinal Surgery) Nephrology And Renal Transplantation (Dialysis Unit) Urology

METRO HOSPITALS & HEART INSTITUTE Speciality Departments Paediatrics And Neonatology Gynaecology And Obstetrics (Dealing In All High Risk pregnancies Skin And Laser Centre ENT General& Laparoscopic Surgery Heumatology Haematology Paediatrics And Neonatology Gynaecology And Obstetrics (Dealing In All High Risk pregnancies Skin And Laser Centre ENT General& Laparoscopic Surgery Heumatology Haematology

METRO HOSPITALS & HEART INSTITUTE Speciality Departments Metro Dental ClinicMetro Eye Centre

METRO HOSPITALS & HEART INSTITUTE 24X7 Speciality Departments Department of Medical Imaging- CT Scan, Dexa Scan X-Ray, USG, Doppler Pathology and Microbiology Blood Bank Pharmacy

METRO HOSPITALS & HEART INSTITUTE Metro Health Checks State Of Art, Advanced, Dedicated, Unit Exclusively For Preventive Health Checks

OTHER UNITS OF METRO GROUP OF HOSPITALS

METRO HOSPITALS & HEART INSTITUTE Metro Hospitals In Delhi Preet Vihar, East Delhi Pandav Nagar, West Delhi Lajpat Nagar, South Delhi

METRO HOSPITALS & HEART INSTITUTE Metro Hospitals In NCR FARIDABAD MEERUT AGRA GURGAON

METRO HOSPITALS & HEART INSTITUTE Metro Hospital & Research Institute Vadodara, (Gujarat) Satellite Units At Panipat & Kurukshetra (Haryana)

METRO HOSPITALS & HEART INSTITUTE Focus On Academics DNB In Cardiology DNB IN Respiratory Medicine PGDCC (Post graduate diploma in clinical cardiology ) Fellowship in Critical Care

METRO HOSPITALS & HEART INSTITUTE Focus On Academics Nursing College Research activates in compliance with national and international guidelines as per ethical guidelines for biomedical research on human subject (ICMR- 2000) Enhancement of research and practices in public health and preventive medicine in collaboration with Albert Einstein College of Medicine of Yeshiva University New York (USA)

METRO HOSPITALS & HEART INSTITUTE Organisation Structure Chairman Director CEO MS GM(Admin) CFO/GM(FIN) GM(MKT.) NS Chairman Personnel Adminst ASTT/Admin BIOMED.ENG Transport Security I/C DMS Consultants DGM(FIN) SR.MGR MGR(Billing) A/O MGR A/C Chief Coordinator SR.MGR MGR ASST MGR MKT Executive DNS ANS Nursing Supervisor Cardiology Gastro Pulmonology

METRO HOSPITALS & HEART INSTITUTE Journey Of Commitment To Quality During Preparation for Final NABH Assessment Quality Committee The above was monitored by steering committee consisting of highly qualified medical experts to ensure that no only the current requirements are met but are exceeded for patient delight and not just patient satisfaction aiming at the hospital becomes a bench marks in terms of infrastructure, facility and awareness of extensive training. CHAIRMAN :-Dr. Purshotam Lal (Chairman Metro Group of Hospitals) MEMBERS:- Dr. Baliar Singh (Quality Head for the group) Dr. Shobha Dhawan (Dy. Medical Director & NABH Assessor) Dr. Kanika Kanwar (Medical Superintendent) Mrs. Swapna Mitra (Chief Accreditation Quality Coordinator)

METRO HOSPITALS & HEART INSTITUTE Hospital is now a unique Amalgam of good hospitality and quiet efficiency It is a bright and cheerful Institute equipped with High-end technology and equipments In all areas of hospitals NABH Standards have made us in to a Health Care organization: that feels for the patients that understands their pains that care for their smallest needs to be a reliable friend in need

METRO HOSPITALS & HEART INSTITUTE In passionate endeavour to achieve excellence following steps were taken after extensive and Value added pre-assessment audit. All statutory requirements have been complied with successfully viz Lift license, vehicle fitness, spirit license, generator spack emission. As per Radiology requirements: Layout plans have been approved Quality assurance tests have been performed. Registration from AERB obtained. Having identified the needs for Air conditioning criteria fulfilment we went on the fast track project mode to ensure compliance of required parameters. In this process a well known AC consultant was hired who has more than 24 hospitals Air conditioning to his credit besides others.

METRO HOSPITALS & HEART INSTITUTE As per his expert advice necessary changes in the DX central air conditioning system of modular OTs were made to achieve the required parameters. The letter from the consultant to this fact is on record The AC system of Cardiology Wing has been replaced by new Hi-tech System with brand new chiller, AHU, hepafilter, laminarflow and other requirements necessary for good ventilating system.

METRO HOSPITALS & HEART INSTITUTE For stringent adherence to fire safety norms we went an extra mile and called the fire department personal to inspect the building from fire safety point of view. As per their advice smoke detectors, sprinklers and other fire safety equipments have been installed. In the path of continuous improvements better space management and creation of aesthetic and hygienic ambience for utmost comfort level to the patient, various modifications have been made including face lifting of the front elevation of the hospital incurring expenditure of more than 50 lacs, taking all precautions of pollution and infection by encapsulating the area to maintain dust free environment. The infrastructure of Cath Lab has been totally revamped to fulfill all quality standards for processes, prevention of infection with utmost comfort to the patient.

METRO HOSPITALS & HEART INSTITUTE All the other criteria's pointed out have been also looked in to and complied with. Isolation rooms in ICUs and emergency Disable friendly toilet. Covered BMW storage Grab bar & call bells etc. Strengthening of Quality assurance program in Laboratory, Radiology, ICUs & OTs. Addition of various equipments and furnishing. The total cumulative budget planned for complying with NABH needs turned out to be about Rs. 1.5 crore which was sanctioned by the management on priority.

METRO HOSPITALS & HEART INSTITUTE Improvements carried out during the process of streamlining in various areas in last three months after pre assessment AreaBeforeAfterComments Air conditioning Dx system of Air conditioning Meet all standards as per latest guidelines of NABH A/c consultant of high repute hired for monitoring all activities by PERT Charting (project evaluation and review technique) Fire safetyThough fire safety arrangements present but not adequately Fire safety requirement fulfilled as per national building code Work done under guidance of fire consultant by F.M.E.A (failure mode effect analysis)

METRO HOSPITALS & HEART INSTITUTE Improvements carried out during the process of streamlining in various areas in last three months after pre assessment AreaBeforeAfterComments House keeping Average sanitation and cleanliness Neat & clean environment Cross functional team TrainingSporadic training programme & not in all categories Regular & planned training Programme for all categories of staff Systemic planning and use of expertise to train.

METRO HOSPITALS & HEART INSTITUTE Improvements carried out during the process of streamlining in various areas in last three months after pre assessment AreaBeforeAfterComments Infrastructu re Space constraints. Lack of isolation rooms, disable friendly toilet, uncovered BMW storage and seepage and leakages. Lay outs replanned & space management done, Facilities of isolation room in ICU and emergency disable friendly toilet, coverage of BMW storage and strengthening of maintenance to take care of seepages and leakages. Through RADAR approach

METRO HOSPITALS & HEART INSTITUTE Improvements carried out during the process of streamlining in various areas in last three months after pre assessment AreaBeforeAfterComments Legal compliances Statutory requirement were not be complete Were updated & added Task force mobilized Quality Assurance and Infection Control areas Present but with some deficiencies Strengthened in various areas controlling the guiding parameters CPM (Critical Path Method)

METRO HOSPITALS & HEART INSTITUTE Improvements carried out during the process of streamlining in various areas in last three months after pre assessment AreaBeforeAfter SignagesInadequate SignagesSignages well developed & Prominent displays for patient information BLS & ACLSInadequate knowledge & training in staff More consistent and regular training for BLS for entire staff and ACLS for Doctors and Nurses

METRO HOSPITALS & HEART INSTITUTE Mission, Dream, Philosphy of Dr. Purshotam Lal (Chairman) Has been primarily to provide high quality, advanced care & worlds best practices to common man To create affordable health care of high standard No patient has ever been returned for want of money (An unchallengeable statement)

METRO HOSPITALS & HEART INSTITUTE THANK Y YY YOU

Metro Hospitals & Heart Institute 317 BEDDED SUPERSPECIALITY HOSPITAL.

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Transcript of Metro Hospitals & Heart Institute 317 BEDDED SUPERSPECIALITY HOSPITAL.