Metricus Overview Presentation

Clarity on the performance of IT

Metricus at a Glance

Metricus

Metricus has been acknowledged for breaking new ground on IT performance management and is nominated for the ITSMF Innovation Award by three independent juries.

Metricus provides clarity on the performance of IT and enables effective IT decision making

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Metricus allows IT managers to take informed decisions about the performance of IT by presenting them with accurate KPIs, reliable dashboards and advanced data analysis capabilities.

Using Metricus IT managers can determine if IT services or processes are being performing as per business requirements, if resources are optimally utilized, and determine the impact of improvement initiatives.

IT Performance Management is about measuring, improving, and demonstrating the value of IT

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Define what is important to you and what you should measure

Measure your IT performance through best practice KPIs and performance data

Manage the ongoing process and present decision making information to relevant

stakeholders in your organization

Initiate improvement activities based on historic data and

scenario planning

Metricus enables organizations to define, measure, manage and improve IT’s performance


Define Measure Manage Improve

A best-practice IT KPI library with metrics that align with your business goals.

Metrics for ITIL, COBIT, ISO/IEC 20000 processes

IT balanced scorecard KPIs, Cost Control KPIs, Green IT KPIs

‘Meta information’ explaining how to use and adopt KPIs

Quality and reliable information from your IT organization that you can count on

Process or functional scorecards with traffic light symbols to visualize your performance

Highly visual dashboards for your CIO presenting a holistic view across functions and teams

Data analysis capabilities

Recognize trends, compare performance, and proactively improve performance

Benchmark internal teams or departments

Scenario Planning using cause-and-effect diagrams

Six Sigma charts help you identify process flaws

Initiate and track improvement initiatives

A practical do-it-yourself approach to data and metric management

Tools, templates and guidance to extract data from your ITSM tools

Manage KPI settings, trends, target, tolerance, definitions

Ability to customize reports, or add your own KPIs

Define - Structured KPIs drive IT Performance Management


IT KPIs (that are aligned with the business strategy) play a role at each decision-making level in the organization and enable the organization to take informed IT decisions in line with business requirements

Business LeadershipBusiness Leadership

IT management IT management

IT departmentsIT departments

IT Balanced Scorecard

IT process health dashboards

Functional and process scorecards

Over 600 Timely,

accurate, and qualityIT metrics

and measures(KPIs) in Metricus

Over 600 Timely,

accurate, and qualityIT metrics

and measures(KPIs) in Metricus

Business Strategy

ITStrategy

Processes and Activities

drives

drives

Categories: ITIL v3, IT Services, Infrastructure, Service Level Management, COBIT, ISO/IEC 20000, Green IT, Balanced Scorecard, and more..

“A dashboard is a visual display of the most important information needed to achieve one or more objectives; consolidated and arranged on a single screen so the information can be monitored at a glance” Intelligent Enterprise, 2004

Green IT dashboard

Metricus Dashboard from the Service Request Module

Measure- Dashboards, Scorecards, Reports

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Highly visual, data aggregated from various sources

Provide a one glance view on the current state of the organization/process or activities.

Typically used by CIOs, IT Management and business users.


Measure- Dashboards, Scorecards, Reports

Comprehensive DashboardsA typical Metricus Dashboard Template that provides a comprehensive picture on your current IT performance and historical information. These two elements together allow you to take adequate decisions for the future

Six Sigma charts

For selected KPIs you have the ability to create Six Sigma control charts or histograms. This functionality helps you reduce defects in your processes

Manage – Manages the integration of data from your ITSM tools

Data management is the extraction, transformation, and loading of data from disparate systems into a single data store for the purposes of manipulation, evaluation, and analysis.

Data management allows organizations to access all their fragmented data, create an accurate and consistent view of their information assets, and leverage those assets to drive business decisions and operations.

Data Management is the link between operational systems and tools and decision making information based on structured Key Performance Indicators

Metricus Data Management• Export data from your service management tool into Metricus Templates• Upload templates via FTP to Metricus• Metricus processes your data and transforms it to information

Easy Data TemplatesEvery Module includes structured templates that help you collect data from your service management tool and upload this to Metricus. The simplest way to do this is through FTP allowing you to refresh your data whenever you want to

Define your reporting structureThis allows you to define your reporting structure. Do you want to report per department, geography or team?

Manage access rightsAssign dashboards to users and manage who sees what

Manage –Metric Management functionalities

SettingsManage definition, set target,

tolerance, data criteria

Improve – Trend analysis, Scenario Planning, Initiative management


To improve performance in the future, one has to look at the past

Trend analysis helps to understand patterns and behavior of KPIs

Comparing historic information is important to be able to define policies for the future

Trend analysis further helps you to monitor if your improvement initiatives are resulting in overall better performance

Improve – Trend analysis, Scenario Planning, Initiative management


KPIs are linked to higher level business goals, and to other KPIs. This information allows you to develop scenarios and predict outcomes of your actions

KPIs in Metricus are linked to each other. This information allows you to assess the effect of changes to KPIs.

With this knowledge, you can create various models and scenarios that allow you to meet your expected results

Metricus allows you to dynamically design cause and effect relationships

Metricus Product Offerings


Metricus Enterprise provides a robust and comprehensive set of tools and knowledge that you can use for the effective management of all your IT Performance Management initiatives

Metricus for Consultants enables IT management and ITSM consulting companies to add powerful IT Performance Management capabilities to their consulting offering

Metricus Modules provide comprehensive on-demand solutions to measure, manage and improve the performance of selected IT services, domains, processes and strategies.

Modules for ITILModules for IT GovernanceMetricus Specials

Metricus Features


Scripts, templates and guidance relevant to the integration of data

End-user training online or face to face

All Modules are included in Enterprise SaaS

Globally accessible, browser based, fully managed

Partners provide consulting services around Metricus

Metricus provides end-user support, including support in managing data

Partners can embed Metricus in their consulting approach and grant customers access to Partners’ Metricus subscription

No minimum number of users

Data management part of initial configuration

Modular approach, pay as you go

Documentation is available to support the use and configuration of Metricus

Dashboard, Scorecard and Data Analysis Templates

Included in Metricus Modules

kpiUp to 25 KPIs with ‘meta’ information relevant to the use of KPIs

Standard Metricus Platform Features applicable to all products

Included in Metricus Enterprise Included in Metricus for Consultants

Sandbox environment

Ability to integrate consultant specific KPIs or knowledge

Fully customizable according to customer specifications


for more information visit

www.metricus.com

Metricus Overview Presentation

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