Mental Health Training for the Emergency Services Dispatcher.
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Transcript of Mental Health Training for the Emergency Services Dispatcher.
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Mental Health Training for the
Emergency Services Dispatcher
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WHY IS THE TRAINING BEING DEVELOPED?
• New York State / New York City Mental Health – Criminal Justice Panel Report (6/08)
• Collaboration between DOS, OMH, DCJS, NYPD, Chiefs of Police Association, Sheriffs’ Association, 911 Coordinators Association, Mental Hygiene Directors Association.
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WHY IS MENTAL HEALTH TRAINING IMPORTANT TO
DISPATCHERS?
• Encounters account for a significant percentage of law enforcement contacts
• Maximize safety
• Use judgment effectively
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GOAL – TO PREPARE DISPATCHERS TO:
• Identify emotionally disturbed persons and mentally ill persons
• Handle situations involving them safely and effectively
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PRINCIPLES OF THIS TRAINING
• Well-trained dispatchers can effectively assist in the response to an EDP
• Effective police response can assist a person with mental illness in his/her recovery
• Effective police response may assist in diverting a person with mental illness from the criminal justice system, when appropriate
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WORK GROUP MEMBERS• Molly Bates – DCJS
• Donald Fischer – DOS OFPC
• Joseph Grube – Sheriff’s Assoc. Cattaraugus Co. S.O.
• Vincent Guerriera – NYPD
• Paul LeBlanc – Mental Hygiene Dir. Assoc.
• Dr. Liwen Lee – OMH
• Jerry Miller – DCJS
• Andrew Pohl – DOS OFPC
• Anthony Russo – NYPD
• Margaret Ryan – Chief’s Assoc. Dryden P.D.
• Marilyn Schrader – DOS OFPC
• Sandra Smith – 9-1-1 Coordinators Assoc. Yates Co.
• Mark Spawn – Chief’s Assoc.
• Rachel Vandeusen – NYSP
• Anne Zweiman – NYC DMH
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THE PROCESS
• The work group met on 9/30 & 10/1 at DCJS
• A review of the current curriculum was presented by DOS – OFPC
• The work group members felt that an update and an enhancement of Section 05 – Telephone of the Emergency Services Dispatch course (slides 89 – 121) would meet the objective of the Panel Report.
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TRAINING MODULES
• Module 1 – Background on Mental Illness and the relationship to the C.J. community
• Module 2 – What is a Crisis Intervention Team
• Module 3 – Mentally Ill vs. Emotionally Disturbed
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TRAINING MODULES
• Module 4 – Categories of Mental Illness
• Module 5 – Indicators of Mental Illness
• Module 6 – Communication Skills for calls for service related to Mentally Ill and Emotionally Disturbed individuals
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LEARNING OBJECTIVES
Learning Objectives.doc
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QUESTIONS ?
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CONTACT INFORMATION
Jerry Miller
NYS Division of Criminal Justice Services
Office of Public Safety
4 Tower Place, Albany NY 12203
518.485.7594