Mental Health First Aid Caterpillar Underground Mining · 2017-07-14 · Mental Health First Aid...

Mental Health First Aid

Caterpillar Underground

Mining

Hi my name is Andrew Layton

I have been an employee of Caterpillar Underground Mining for 19 years. I

am currently the Assembly Manager at Caterpillar and have a total of 80

employee’s

Prior to my current position I was the Fabrication Manager for 4 years,

managing 200 employees across three 8 hour shifts

During the past 19 years with the company I have been heavily involved

with Mental Health first aid, continuous improvement, and developing and

improving the Safety and Quality Culture.

I am a very firm believer in a zero harm workplace where work can be a

safe and enjoyable experience.

The Caterpillar Burnie facility is spread over 5 sites and is the

home to large underground trucks and loaders which are shipped

worldwide.

Approximately 400 employees work at the Burnie facility.

Burnie is proud of the machines they build and most importantly,

the people who make them possible.

Burnie, Tasmania

Mental Health First Aid Caterpillar Underground Mining

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2011 Safety Cross, Burnie

Where we began - Mental Health

Recordable = 101st Aid = 165Injury Free = 190

2011 - The inception of the Mental Health First Aid Program

� We were nearing the peak of the Mining Boom

� Our workforce was around 850

� We operated 24hrs x 5 day’s per week on 3 shifts

� We were training unskilled recruits to semi skilled welders

Our injury rate was trending in the wrong direction

Data Driven Analysis –Injuries Experienced

� Cause types

� Contributing factors

� Hot spots and frequent flyers

� Length of service and employment status

� Recovery duration and rehabilitation

What did the data tell us?

� Finger, Hand and eye injuries were increasing

� Causing cuts, lacerations, contusions and foreign bodies

� 70% of all injuries sustained by agency workers

� Employees sustaining injuries in 2+years service

� Agency workers sustaining injuries in first 6 months

� We had a small group of team members presenting with frequent low

level treatments with long recovery times

So what’s the link to MHFA?We were systematically working on our Safety Culture and capacity and

knew we could address the physical conditions causing some of the injuries

by replicating and improving on our current processes:

Programs: Safety Leadership, RCCA Investigations , Stop to Fix, Near

Miss and Hazard Reporting, Alcohol & Drug Testing

Replication: 11th Finger Project (removing fingers & hands from the Line of Fire)

But we still felt there was a gap…..

Why did we choose MHFA?We looked at the impact of internal and external factors contributing to the

frequency that some team members sustained injuries and why some took

longer to resolve that other team members.

� Work relationships and performance management issues

� Home life impacting work performance and injuries

� Life style and substance misuse

� Individuals perception and acceptance of risk

What will MHFA learn?

� Skills in how to recognise the signs and symptoms

of mental health problems;

� Knowledge of the possible causes or risk factors for

these mental health problems;

� Awareness of the evidenced based medical, psychological and alternative

treatments available;

� Skills in how to give appropriate initial help and support someone experiencing a

mental health problem;

� Skills in how to take appropriate action if a crisis situation arises involving suicidal

behaviour, panic attack, stress reaction to trauma,

overdose or threatening psychotic behaviour.

What does MHFA cover?

Developing mental health problems covered are:

� Depression

� Anxiety problems

� Psychosis

� Substance use problems

What does MHFA cover?

Mental health crisis situations covered are:

� Suicidal thoughts and behaviours

� Non-suicidal self-injury (deliberate self-harm)

� Panic attacks

� Traumatic events

� Severe effects of drug or alcohol use

� Severe psychotic states

� Aggressive behaviours

MHFA Action Plan

MHFA Action Plan - ApproachApproach the person, assess and assist with any crisis:

� Approach in caring and no judgemental manner

� Discuss your concerns

� Let them know you want to help

� Approach the person privately – void distractions

� Let the person set the pace/style of the interaction

� Assess your own personal safety

� Observe emotional responses

MHFA Action Plan - Listen

Listen non-judgementally:

� Try to empathise with how the person is feeling

� Never take delusional comments personally

� Don’t act alarmed, horrified or embarrassed by delusions or

hallucinations

� Respond to disorganised speech by communicating in

uncomplicated and succinct sentences

� Never use sarcasm or patronising statements

MHFA Action Plan - Give

Give support and information:

� Treat the person with respect and dignity

� Offer consistent emotional support and understanding

� Give the person hope for recovery

� Provide practical help

� Offer information

MHFA Action Plan - Encourage

Encourage the person to get the appropriate professional help:

� Discuss options for seeking professional help

� Explore both internal and external resources

� Expect some level of resistance

� This completely voluntary

MHFA action plan - Encourage

Encourage other supports:

� Other people who can help

� Family and Friends

� Support Groups

� Self-help strategies

MHFA Training?

Developed in 2001 by Betty Kitchener OAM and Professor Tony Jorm

Course Format

This is a 12-hour course, which can be delivered as either:

• A 2-day training package (6 hours per day)

OR

• As 4 separate training modules (3 hours each)

Course participants receive a copy of the Standard MHFA Manual to keep

and a Certificate of Completion.

From a concept to reality

Leadership Buy-in

• Key to the success of the program was engaging the support of

the leader and the leadership team

Selecting the right people

• We hand picked the first intake of MHFA’s – it would only be

successful if we had the people on the team

Communication

• Again critical to the success was a well thought-out and strategic

communications plan and follow ups to de-stigmatise discussions

or mention of Mental Health issues

From a concept to reality

Selecting the right training provider

Another critical success factor for the program was having the best trainer

educating our first intake.

We were fortunate to engage the services of :

� Fay Jackson, CEO of Vision in Mind

� NSW Mental Health Deputy Commissioner

� University of Science and Technology lecturer.

How did we go about it at CAT?

Initially 30 Mental Health First Aiders were trained in 2011

280 Caterpillar Jobs to go in Burnie

How did we promote the MHFA?Communication Channels

� All Employee meetings

� Via our Safety Committees

� Weekly newsletters

� We incorporated the identification of MHFA present in our meeting

safety briefings

The linkage between our MHFA program and our onsite Employee

Assistance Program was highlighted as every opportunity

How does the program work?

Informal Structure

It would have been easy enough to write up the program, set up a

reporting structure and set some key performance indicators…

We however deliberately chose the informal approach, we do not collect

data on interactions, outcomes or referrals to other services.

Our interactions are private and confidential, non judgemental and

conducted in open, honest and caring manner.

Has the program delivered results ?From my personal perspective it has been a fantastic program:

� Personally at work, at home and in our community

� Provided support to team members in their time of need or crisis

� Assisted us in operational change in a more mindful way

� Enhanced engagement and positive perception of our Safety program

Breaking through the Barriers� How our male dominated workforce perceived the program

� Upset Employee’s ( Physically Crying and needed to talk)

� Reluctant to come forward

� EAP ( providing strategies )

� Follow up and Feedback from EAP

� Personal Discussions

� Life Long Friendships

� Introducing Women into the factory environment

� Sense of Accomplishment for MHFA

What do our MHFA say about the program?

“I take more notice of body language and emotion atwork, home and in the community” - Engineer

“At work, in the community or at home, its making a difference and

saving a life” - Admin

“It just opens your eyes that little bit

more, we can help each other, and its

not that hard” – M.E.

“I learnt the early warning signs of Stress & Depression” -Planning

“It helped me seek further assistance from an external councillor when I identified that I needed help” - Manager

“I have also used

the skills outside of

work which again

helped me handle the

situation in a

different manner” -

Leader

“It has helped me grow and develop and if I have been able to help

at least one person for me it is worth it” - Manager


“It is the most rewarding program you will find

in any workplace today. I was one of the lucky

ones to be involved. I am a Mental Health first

aider and very proud of it”- Leader


Is MHFA right for your organisation

• Give your email address to your MHFA Instructor

• Look out for an email from [email protected] a few days

• Follow the link to give feedback online and complete exam

• Takes about 15 minutes

• Accreditation valid for 3 years!

What is next ?

Key Contacts

Mental Health First Aid Australia – [email protected]

Beyond Blue – beyondblue.org.au or 1300 22 4636

Headspace – headspace.org.au or 03 9027 0100

Ralph Cobban – [email protected] or 03 6432 9000

Andrew Layton – [email protected] or 03 6432 9000

Work Life Assist Ben Burrows– 1300 588 771

THANK YOU

Mental Health First Aid Caterpillar Underground Mining · 2017-07-14 · Mental Health First Aid...

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