MEMO EI{T · 2013-12-05 · Ensure employee orientation on new, updated procedures. Ensure that...

EI{TKNOWN ALL MEN BY THESE

This Memorandum of made and eritered by

WHEREAS, in line with the need forf government agencies to innprove quality in theiroperations and service delivery in (he light of

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operallons and servlce delivery in lhe light of fhe Admiiistration's thrust to adopttransformational leadership, the approved ZOt 1-2.016 Phitippine levelopment

plan (pDp)cites

MEMO

outcomes and improved quality of life;

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enhancing and standardizing the quality of public senJice delivefy to become consistent withthe requirements of the International orgpnization for slandardizafion (lso);

WHEREAS, Executive Order (EO) trto. [OS, lnstitutioializing th[ Structure, Mechanisrpandsfandards to lmplement.the.Governmenf euatity Manlgement Fr,ogram (GeMp), was issu\to al l cxeerr t ivc hranch danar lmonfc and anonniaf ^^r ,o.^ l . .onf nrrrnnr{ anrt aan+r^t t^ . rto all executive branch departments and agencieS, governfnent-owned and controlledcorporations, and government financial institutions to enhance public sector efficiency an{citizen satisfaction;

WHEREAS, the PDP 2011-2016 strenfithens complihnce with EO lrlo. 605 to ensure theconsistency of products and services thr{ugh quality pr{cesses;

WHEREAS, PHILHEALTH aims to fulfill its mandate of providing all Filipinros with accessible,available, acceptable and affordable health care services thdt will lead to better health

Committee (GQMC),(TWG on ACB) and as theproductivity

and quality in key

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WHEREAS, DAP, as member of the G{vernmentthe Technical Working Group on Advocaiy and CaNational Productivity Organization, spearheads theand promotes the principles, techniquis, and pro n n l n r a a { + h ^ ^ ^ ^ ^ ^ * ' ,sectors of the economy.

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NOW THEREFORE, for and in consideration of the lforegoing premises, the parties heretohave agreed to enter into this Memorandum of Agreement under lhe following terms andconditions:

Article I$COPE OF WORK

The parties hereby undertake to perform the Project entitled: "Development ofQuality Management System Certifiable to ISO 9001:2008 for the Philippine HealthInsurance Corporation," more particularly described in the Project Proposal attached heretoand made an integral part hereof as Annex "A".

Afticle llUNDERTAKINGS OF DAP

DAP shall perform, with due diligence and efficiency, the following undertakings:

Create a project management team who will coordinate with the Organization andSystems Development office (OSDO) of PHILHEALTH within the duration of theproject.

Ensure the availability of resource speakers/technical experts, facilitators andsecretariat and necessary docurnrents during the conduct of training/meetings andother related activities.

Ensure the availability of technical experts who will provide guidance/assistance inestablishing the PHILHEALTH QMS.

Ensure the transfer of technology listed in ltem No. 6 below.

Submit documentation reports upon completion of each project deliverable, as wellas, progress reports as may be necessary to ensure proper monitoring of theproject implementation. The Consultant shall include in the training documentationreports the effectiveness of the training courses undertaken.

Ensure the implementation of the following:

. Conduct a Gap Analysis activity to asserss the extent oforganization's scope of services intended to be included forCertification:

Conduct an executive briefing on the requirements of ISO 9001:2008;

Conduct comprehensive awareness and training on documentation forcounterpart personnel who wilil work with the Service Provider in thedevelopment, establishment, nnaintenance arnd improvement of anISO 9001 :2008-based Quality Management System;

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Plan a project activity road map and direct thr: PhilHealth team in theidentification, development, elstablishment, implementation andiorimprovement of:

i. Quality Policy

ii. Quality Objectives

iii. Quality Mandatory Procedures

iv. Processes needed by the organization to ensure effectiveplanning, operation and control of its processes

Assess the acgeptability and completeness of documents, records,practices and policies that melet the minimum requirements of ISO9001:2008 and give appropriate advice for imprrovement;

Conduct internal audit training with value-added auditingmethodologies and skills,

Guide the organization in the conduct of its internal quality audit;

Conduct Basilc Quality and Productivity lmprovement Approachestraining to complement the QMS implementation;

Guide the orgqnization in the conduct of its Management Review toreview the effectiveness of the implemented rnanagement system;

Provide guidance in crafting the Terms of lReference necessary tochoose an indlependent Certific;ation Body who will do the assessmentof the organization's conformance to the requlrements of ISO9001:2008; and,

Guide and assess the organization's readiness for Certification auditincluding handling of findings, if any.

Article lllUNDERTAKINGS OF PHILHEALTH

PHILHEALTH shall perform, with due diligence and e'fficiency, the followingundertakings:

1. ldentify/create an office/committee/secretariaVleam who will be responsible in themanagement of PHILHEALTH |SO-QMS projerot and who will coordinate all relatedactivities with DAP. Likewise, $uch committee shall be responsible in organizing/scheduling all PHILHEALTH ISO-QMS-related activities to ensure smooth andefficient project implementation.

2. Ensure appointment of a Quallty Management Representative.

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Create a QMS Core Team who [,vitt he trained in drafting CIMS documents. leadthe PHILHEALTH's

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Ensure DAP's access toperformance of the services.

Ensure guidance and attendanqe of top manaS;ementkey personnel includingQMS Core Team members to all pertinent training couthe Project Management Team i Org;anization Design (P

including members of-OD) as needed.

Ensure that members of the ]Q[MS Core Team areparticipating until the completion of the project.

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seminar facilities like LCDnd system (if necessary)

of the DAP projectvenue and vice-

, Six (6) MandatoryInstructions, and forms

Ensure employee orientation on new, updatedprocedures.

Ensure that required records of implementationemployees in compliance to standard requirements.

12. Ensure distribution of appropriqte copies of QMS procedures and workinstructions to users,

course per batch.

and other related

1 5 , Prior to any execution of actir,iities related to the Project Proposal, themeeting with DAP to

monitoring of all activitiesTH lSO-QMS Secretariat.

Provide office working areq and accomrnodationfor Service Provider andcommunication facilities, includ]ng Internet andrbr access during visits.

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Draft the Quality Policy, Qual]ty Manual, QuialityProcedures, and the necessary Standard Operratirwith guidance from DAP project tearn.

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Article lVPtrIYMENT

For and in consideration of the services of DAp PHILHof One Million Two Hundred Fifte,en Thousiand 'l

(PhPl,215,200.00), inclusive olthe 12o/o VA1- and all applicable

TH shall pay DAP the sumHlundred Pesos only

s, payable as follows:

Upon submission of detailed project work plan 1ri 182,280.00Upon completion of Orientation for Top IManagement andGeneral Employees 1 0 121,520.00

Vpol qqnplelion of 1st batch of Training Course on ISO9001:2008 QMS Requirements and DoLumentation 1ti 182,280.00

Upon completion of 2no batch of Training Course on lSCr9001:2008 QMS Requirements and Documerntation 1 0 121.520.00

Upon completion of draft Quality Manual, Quality Procedures,and Work Instruction 1ri 182,280,00Upon completion of 1st batch of TrainingrCourse on InternalQuality Audit 1ti 182,280,00

Upon completion of 2no batch of Training Course on InternalQuality Audit 10 121,520.00

Upon completion of Management Review 60,760.00

Upon submission of Readiness Assessment 6 60,760.00

A Certificate of Availability of F;unds (CAIF) dulyFinance/Budget Officer is hereto attached and marked as Annepart of this Agreement.

PHILHEALTH shall pay DAP an additional fee ofHUNDRED PESOS (PHP 1,700,00), inclusive ol 12%VAf arparticipant per day in excess of twenty (20) participants, subjectparticipants per training batch.

In the event this Agreement is ternninated for causes rshall be entitled to oavment determined on a oro rata bas

lned by PHILHEALTH's"B" and made an integral

ONE THOIJSAND SEVENd all applicable taxes, perto a maximum of thirty (30)

attributable to DAP, DAPfor services satisfactorilv

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Article VPERFORMITNCE SECURITY

To guarantee the faithful performance by DAP of its obligations under thisAgreement; it shall post a performance securrity prior to the signing of the contract.

The performance security shall be in an amount equal to the percentage of the totalcontract price in accordance to the following r;chedule:

Form of Performance SecunityAmount of Pe,rformance Security

(E:qual to Percentage of the Total ContractPrice)

a) Cash or cashie/s/manager's checkissued by a Universal or CommerciialBank.

Five percent (5%)b) Bank draft/guarantee or inevocable letter

of credit issued by a Universal orCommercial Bank. Provided, ho'wever,that it shall be confirmed or authenllicatedby a Universal or Commerciial Bank, ifissued bv a foreion bank.

c) Surety bond callable upon demandissued by a surety or insurance companyduly certified by the InsuranceCommission as authorized to issue suchsecuritv.

'lfhirty percent (30%)

d) Any combination of the foregoing. Proportionater to share of form with respect tototal amount of security

The performance security shal{ be posted in favor of PHILHEALTH and shall beforfeited in the event it is established that the DAP is in default in any of its obligations underthe contract. The performance security shall remain valid until issuance by PHILHEALTH ofthe final Certificate of Acceptance.

Article VlCONFIDENTIALII'Y

Each party undertakes not to divulge at any tinne to any third person any confidentialinformation relating to the other, except upon prior vuritten consent of the other or whererequired under the law or regulation or by' a valid order of a court or other governmentalauthority with competent jurisdiction.

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Article VllLIABILITY

The DAP shall not be liable to PHII-HEALTH for loss or damage to PHILHEALTH'sproperty unless due to the gross negligenrce or breach of this Alyreement, The DAP shall notbe liable to PHILHEALTH for any indlreot, special or consequential loss arising out of or inconnection with the provision of goods and the services pursuant to this Agreement and thetotal liability of DAP for any loss of PHILI'IIEALTH arising out of or in connection with thisAgreement in respect of any event shall not exceed ther charges payable by PHILHEALTH toDAP for the Project.

Article VlllINTELLECTUAL, PROPERT'Y RIGHTS

All materials and work provided by DAP shall belong excllusiverly to DAP and shall notbe used for any purpose other than to implement thir; Agreemrent, Any use, reproduction,publication, sale or distribution of these materials and rar'ork shall be subject to the prior writtenconsent of DAP and such other terms as DAF shall reqruire. Any original work created arisingout of or in connection with this Agreement shall belong to DAiP, except where the originalwork uses any data or material belonging to PHILHEALTH, in which case, the work shall beowned by PHILHEALTH.

Article lXINDEMNITY

Either party shall indemnify and hold the other party fret; and harmless from any andall claims or causes of action of third parties arising from a negligent or othenruise wrongful act,or omission of the other party, its employees or representatives.

Article XWARRANTIES AN D REPREIiENTATIONS

Each party warrants and represents to the other that:

Its representative is authorized to sign this Agreement anrd to bind the entity herepresents.

All approvals necessary to negotiate, conclude, and perform this Agreement have beenobtained and that this Agreement is a binding covenant upon hinn/it.

It is legally capacitated to contnact this Agreement and to perfrorm its obligations underthis Agreement, and that it is uncler no legarl disability to rcontract or perform thisAgreement.

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4. lt recognizes that the other party consented to this Agreement in reliance on theauthority of its signatory and its financial and le1;al capacity and willingness to contractand perform this Agreement.

Anticle XlEFFECTIVITY

This Agreement shall become effective upon execution tlhereof and shall be valid andsubsisting until the final and satisfactory fulfilllment by the parties; provided, however, that thereshall be flexibility in the project duration as long as ther specified project deliverables agreedupon by the parties are met.

Atticle XllREVISION OR AMENDMENT

1. Any revision, amendment or modifi,cation of this Agreement shall require the writtenconsent of the parties hereto.

2. lf changes under this section shoukl result in arn increase or decrease in the servicesoriginally provided and scheduled, an equivalent adjustment on the contract price, timeor both shall subsequently be agreed upon in writing by both pailes.

Afticle XlllFORCE MAJEURE

No party shall be liable to the ottr'rer for the delary or non-performance of its obligationsunder this Agreement arising from any cause or causes beyond its reasonable control,including, without limitation, any of the follorrving: act o1' God, government act, war, fire, flood,explosion or civil commotion.

Atticle XIVTERMINATION

The parties may terminate this Agreennent upon mutual written consent.

The following events shall entitfie the party not in breach to terrminate this Agreementwithin 30 days upon written notice:

(1) Failure on the part of PI.{II-HEALTH to pay all sumsr due to DAP under theterms of this Agreement;

(2) Failure on the part of DAF to remedy any breach of its obligations hereunderwithin fifteen (15) days following written notice lkom I'Hll-HEALTH specithe breach with full particulars; and,

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(3) Any serious and persistent breach by either party of any provision of thisAgreement.

Affcle XVDISPUTE SETTLEMHNT / ARBITRI\TION and VENUE

All disputes and controversies arising out of in connection with this Agreement, or forbreach of any provision hereof, which cannot be solved by the herrein c;ontracting parties, shallbe settled through Arbitration in accordancel with Presiidential Decree No. 242, in relation toSections 66, Chapter XlV, Book lV of the Administrative Code of 1987, in conjunction withSection 10, Chapter 3 Book Vll, of the sanne code.

The venue of any legal action arising out of this Agreement shall be brought to theproper court in Pasig City.

Article XVIMISCELLAN E:0US PRO\/ISl0NS

Separability. lf any part of this Agrerement is d,eclared unenforceable or void, the restof the Agreement shall nevertheless remain in full force and eff ct.

Waiver. No failure, omission or delay of any of llhe parties in exercising any of its right,privileges and remedies hereunder shall operate as a waiver thereof. No waiver ordeparture from the terms of this Agreement shrall be valid unless made in writing andsigned by the party's authorized representative. Such waiver shall be effective only inthe specific instance and for the purpose for whiich it is girren.

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Assignment. The benefit of this Agreement may not be, assigned in whole or in partby a party without the prior written consent of the other.

Binding Effect. This Agreement shall be binding on the parties and their respectivesuccessors-in-inte rest.

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lN WITNESS WHEREOF, the parties set201 3 at

PHILIPPINE HEALTH INSU

*orilo*,sto7f .r*.0E-EXEC. Vice Pr*ident and

Corporate Planning Dept. andOrganization and Systems DevelopmentOffice

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BIBEN rcHN A. BASAGroup Vice President

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DEVELOPMACADEMY OF THEPHILIPPINES

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ACKNIOWLEDGMENT

REPUBLTC OF THE PHtLtPPtNES):s.s.

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BEFoRE ME, on t'i, 1 2 Jlpyt(.effi,t, (year)at , personally appearedthe following public officials, namely:

Name Government lD Valid Until

ALEXANDER A. PADILLA

ANTONIO D. KALAW. JR. DAP-019287

known to me to be the same persons who executed the foregoing Agreement consisting oftwenty-three (23) pages including the annexes and this page on which the acknowledgementis written and they acknowledged that the same is their free act and deed and that of thegovernment agencies they represent therein"

WITNESS MY SIGNATURE AND NOTARIAL $EAL on the date and place first abovewritten.

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Doc No.: qq$Paqe No.: 9bgo6k No.'--7-Series of 2013.

NOTARY PUBLIC

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ANNEX A

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A Project Proposal

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for the Philippine Health Insurance Corporation(Version 01)

Project Title:Development of a Quality Managermenrt System (OMS)Certifiable to ISO 9001:2008 fon thePhilippine Health lnsurance Conporation (PhilHealth)

Submitted by:

Center for Quality and CompetitivenessDevelopment Academy of the PhilippinesDAP Building, San MiguelAvenueOrtigas Center, Pasig CityTelefax nos. 63 1 -21 561631 -2137

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o)-oThis document has been prepared by and remains the sole property of the Development Academy of the Philippines(DAP). lt is submitted solely for use by the requesting office in evaluating DAP's qualifications and/or proposal inconnection with the purpose with which it was pnepared. Recipient agrees, by its acceptance of this document, toreturn the document upon DAP's request, not to reproduce, copy, lend or othenruise disclose the contents directlyindirectly, and not to use it for any purpose other than that for which it was specifically furnished.

Pase 12 of 23

Quality has evolved into becoming a disciplfine iln its own terms. Hterminologies assume different meanings as per their context.

, similar to many disciplines,ultimate meaning of quality

management system (QMS) is about the development of ,,quality,' throughout an organization.

The need for government agencies to improve quality in their and service delivery has neverbeen more urgent in the light of the Administration's thrust to adoptapproved 2011-2016 Philippine Development plan (pDp) cites enhan,

ional leadership. Theand standardizing the quality

of public service delivery to become consistent with the requirementsthe lnternational Organizationfor Standardization (lSO). Under Chapter 7, ensuring high quality, , efficient, transparent,accountable, economically and physically accessible, and delivery of public service

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are the key elements of the strategic framework to create an enablingprivate sector to reach their full potential.

The PDP 2011-2016 strengthens compliance to E0 605t0 ensureservices through quality processes. Effective management and

financial access to health care services, to serve as the means to helpservices, to prioritize and accelerate the provision of health servicessegment of the population who cannot afford such services.

for citizens and the

consistency of products andgovernance are essential

elements of quality that can be achieved through an effective Management System (OMS).Aligning an organization's planning, senvice, and support oper to ISO 9001 International

provides a clear perspectiveconsistency in the quality of

Standards is one reliable approach in establishing eMS. Thisof the quality system requirements and the areas of control to assureservices and continuous process impnovement that willcustomer/citizen satisfaction,

approaches to improve

The PhilHealth is mandated to provide all citizens of the Phili

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with the mechanism to gainthe people pay for health care

all Filipinos, especially that

Specifically, PhilHealth serves as a means for the healthy to help pay the care of the sick and forthose who can afford medical care to subsidize those who cannot. , PhilHealth has a sustaisystem of funds constitution, collection, management, and disbursementfor financing the availmentbasic minimum package and other supplementary health insuraexpanding proportion of the population.

benefits by a progressively

To facilitate the achievement of PhilHealth's vision and mission, the Center for Quality andCompetitiveness (DAP-CQC) is proposing the project entitled: of a Quality ManagementSystem (QMS) Certifiable to ISO 9001:2008 for the PhilippineISO 9001:2008 certifiable Quality Management System shall providethat would transform the organization's current management system tosystem.

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Insurance Corporation. Anglobally recognized standardcertified quality management

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The project aims to provide necessary interventions to facilitate theQuality Management system at the philippine Health Insurance corpr

Specifically, the project shall:a. Develop capability on ISO 9001:200g among key officers and

Establish and implement an agency-wide ISO-eMS that will mandated functions on fundsconstitution, collection, managemenll, and disbursement for ing the availment of healthinsurance benefit packages of PhilHealth members and ; and,

c. Establish mechanisms for maintaining and sustaining the eMS Philllealth.

a . Develop and conduct customized orientations on ISO eMS

of ISO 9001:2008

Top Management and Generaland QMS Documentation; andTeann and selected officers and

(QMS)for Top

key officers of the PhilHealth

staff of the PhilHealth,

Provide technical guidance in establishing the quality policy, manual, quality objectivesprooesses of the PhilHealth at

o m?fi?gement support services, e.g. planning, tfeedback (i and external)management, internal audit etc.funds constitution, collection, management, andalignment of health insurance benefit packages

for financing the

administrative support services, e.g, HR, lT, infrastructure, etc.

c. Provide technical guidance in cascading and implementing the in the PhilHealth.

d. Conduct readiness review/assessment of the eMS and9001 :2008 Certification processes.

final preparations for the ISO

To realize the project's objectives, the following r;hall be undertaken:

Employees; Trainlng Course on ISO 900'l:2008 RequirementsTraining Course on Internal Quality Audit (leA) for the ISO Con:

and plans, and quality procedures of the eMS covering thethe Central Office and 1 identified/selected reqional branch:

A. Orientation on ISO 9001:2008 Quality ManagementManagement

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The DAP project team shall present to the top managementthe importance and principles of ISO 9001:2008. The will also provide anoverview of the project, highlighting the project and icomponents, and the lS0-QMS roadmap, The management's responsibility indiscussed during the orientation.

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ng the QMS will also be

Expected Outputs : Enhanced awareness on ldO g001:200g eMSTop and Middle Managem{nt roles defined

Participants : Top and Middle managemejnt of identifieddepartments/divisions of PhilHealth

Duration : Hatf (0,S) day iII

B. InitialGap Assessment Ii

The DAP project team shall conduct initial assessment to detei'mine the existing managementsystems and quality practices. Within this activity, specilic needs related to ensuringconsistent quality of service delivery shall be determined. A$propriate actions shall also bepl^qnlq!^tg address quality management gaps between the pxisting practices and the ISO9001:2008 requirements.

iExpected Outputs : Initial Gap Assessment Ref,ortDuration : Two (2)days i

iOrientation on ISO 9001:2008 QllilS for the General Emplodees

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The DAP project team shall conduct an orientation on ISO $OOt'ZOOO QMS to devetop theawareness and understanding of officers and staff on the coircepts and principles of qualitymanagement system. The roleshesponsibilities of the QMS CQre Team, who will serve as thecounterpart team, shall also be discussed during this activity, I

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Expected Outputs ; PhilHealth employees are l*ur. of the ISO g001:2008QMS prolect I

Participants : PhilHealth employees (NofQ; Number of participants perbatch willdepend on whattfie venue can accommodate)

Duration : Half (0.5) day, two (2) batclies

ITraining Course on ISO 9001:2008 QMS Requirements anj Documentation

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The DAP project team shall conduct training on ISO 9001:20[8 QMS to develop an in-depth(understanding on its requirements and documentation, and pr$vide guidance to the core team

. Standard Operational Instructions

Expected Outputs

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Knowledge of QMS Corf Team Members on QMSrequirements and of Quality Policy, QualityManual, Six (6) Mandatory developed; ability toalign their work i to requirements of ISO9001:2008 standardsMinimum of 20 participantsmembers, key officers and

batch, including Core Team

Three (3)days, two (2)

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Training Gourse on Basic Qua[ily and Productivity lmprovement Approaches

This is a three (3) day session on Basic Quality and Productivity (a&P) lmprovementapproaches, such as 55 Good Housekeeping and Work lmprovement Teams. The course isdesigned to enable the participants to use the basic Q&P tools and techniques duringimplementation.

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F, Technical Guidance on QMS Documentation and lmplementation

DAP pgect team shall provide technical guidance to the Core Team in the documentation ofQuality Manual, Quality Procedures, and Standard Operating Instructions, Technical guidanceshall also be provided during implementation of the established Quality Management System.

Expected Outputs

Padicipants

Duration

Expected Outputs

ParticipantsDuration

Participants

Duration

: Enhanced QMS core team's awareness andunderstanding of the concepts of basic quality and productivityirnprovement approaches

: Minimum of twenty (20) participants per batch,including core team members, key officers, and staff

: Three (3) days, two (2) batches

: Finalized Quality Manual, Six (6) QMS MandatoryProcedures and Standard Operating/Work Instructions forapproval and implementation

: ISO Core Team Members and key officers and staff: Fifteen to Twenty (15-20) days, spread over a period of two to

three (2-3) months for QMS documentation and five to ten (5-10) days, spread over a period of three (3) months for QMSimrrlementation

: Developed ability rcf IQA Team Leaders and members toperformInternal Quality Audit from planning to execution, andreporting audit findings

: lVinimum of twenty (20) participants per batch, includingCore Team members, key officers, and staff

: Thrce (3)days, two (2) batches

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G. Training Course on lnternal Qurality Audit (lQA)

The DAP project team shall conduct training on internal quality audit and facilitate a workshopon establishing the institution's audit program. This training-workshop shallparticipants to understand, interpret, and audit |SO-QMS requirements as well asaudit findings.

Expected Outputs

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H. Technical Guidance on Internal Quality Audit (lQA)

The DAP project team shall provide technical guidance on the first conduct of lnternal QualityAudit and recommend corrective actions in addressing the identified audit nonconformitiesand opportunities for improvements.

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Expected OutputsDuration

Expected OutputDuration

: Technical advice on Internal Quality Audil: Six (6) days (two teams, simultaneous)

L TechnicalGuidance on Management Review

DAP-CQC shall provide technflcal guidance inmeeting to evaluate the effectiveness of eMS

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K. Project Glosure and Documentation

The DAP project team shall submit the completion report bontaining the highlights of theproject and the documentation of the various activities conducted in the implementation.

first Management Review

: Project Completion Report: Within one (1) month after thq readiness assessment

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J. Final Gap Assessment and Readiness Review

The DAP project team shall conduct a final gap assessmQnt and readiness review of theestablished QMS and shall recommend necessary action! to eliminate the gaps, if any.Likewise, DAP prolect team shall recommend final preparations for ISO 9001:20dSCertification.

Expected Outputs : Final Gap Assessment ReportDuration : Six (6) days (2 teams, simultanpous)

of23

The project, which is expected to be completed within six to nine (6-9) months, has a total cost ofone Miltion Two Hundred Fifteen Thousand rwo Hundned Pesor; (pHp 1,215,200,00) only,inclusive ol 120/oVAf .

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The DAP-CQC shall:

Create a project management teanr who will coordinate with the Organization and SystemsDevelopment office (osDo) of PHILHEALTH within the duration of the project,

Ensure the availability of resource speakers/technfcal experls, facilitators and secretariatand necessary documents during the conduct of training/meetings and other relatedactivities.

Ensure the availability of technical experts who will provide guidance/assistance inestablishing the PHILHEALTH Ql\,lti,

Ensure the transfer of technology listed in ltem No. 6 below.

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Submit documentation reports upcrn completion of each prcrjpct deliverable, as well as,progress reports as may be necessary to ensure proper: monitoring of the projectimplementation. The Consultant shall include in the traininl; documentation reports the

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effectiveness of the training coursesi undertaken.

Ensure the implementation of the following:

' Conduct a Gap Analysis activity to assess the extent of the organization's scope ofservices intended to be included for the Centification;

' Conduct an executive briefing on the requirements of ISO 9001:2008;

Conduct comprehensive awareness and training on documentation for counferpartpersonnel who will work with the Service Provider in the development, establishment,maintenance and improvement of an lSt) 9001:20Q8-based Quality ManagementSystem;

Plan a project activity road map and direct the Phill{galth team in the identifioation,development, establishment, implementation and/or improvement of:

Quality Policy

Quality Objectives

Quality Mandatory Proced ures

Processes needed by the organization to ensure effective planning, operationand control of its processes

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Assess the acceptability and completeness of doc;qments, records, practiceS andpolicies that meet the mlnimum requirements of ISO 9001:2008 and give apprgpriateadvice for improvement;

Conduct internal audit training with value-added audiling methodologies and skills;

Guide the organization in the conduct of its internal quality audit;

Conduct Basic .Quality and Productivity lmprovr..pent Approaches trainilrg tocomplement the QMS implementation;

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' Guide the organization in the conduct of its Maniagement Review to review theeffectiveness of the implenrented management systern;

' Provide guidance in crafting the Terms of Refer,ence necessary to choose anindependent Certification Body who will do the asfessment of the organization'sconformance to the requirements of lS0 9001:200g; arird,

' Guide and assess the organization's readiness lqr Certification audit includinghandling of findings, if any,

7. Treat all information provided by the pHILHEALTH with utmost gonfidentiality.

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B. The PHILHEALTH shall:

the Central Office.

ldentify/create an office/committee/secretariat/team wno witt be responsible in themanagement of PHILHEALTH ISO-QMS project and who will coordinate all relatedactivities with DAP. Likewise, such committee shall be responsible in organizing/scheduling all PHILHEALTH ISO-QMS-related activities to r:hsure smooth and-efficientproject implementation.

Ensure appointment of a Quality Management Representative.

Create a QMS Core Team who will be trained in drafting the QMS documents, lead in theimplementation of the established (lMS and ensure tha pHlI,]HEALTH's conformance tothe lS0 9001:2008 standards for the ceilification,

Ensure DAP's access to all relevant information that is necessary to the performance of theservices.

Ensure guidance and attendance of top management and kr:y personnel including QMSCore Team members to all pertinent training courses, includiirg members of the ProjectManagement Team - Organization [tesign (PMT-OD) as neederd,

Ensure that members of the QMS Core Team are consistenrtly and actively participatinguntil the completion of the project.

Provide training venue, reproduction of training nnaterials; s,eminar facilities like LCDProjector, laptop or desktop, whiteboard or flip charts, soun{ system (if necessary) foractivities to be undertaken within the PHILHEALTH.

Provide transportation and/or reimbrurse transportation expende of the DAP project teamfrom DAP Office, Pasig City to orientation/training/nneeting vrepue and vice-versa outside

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11.

Draft the Quality Policy, Quality Manual, Quality Objectives, Six (6) Mandatory Procedures,and the necessary Standard Operating/Work Instructions, and forms with guidance fromDAP project team.

Ensure employee orientation on new, updated and documenterl (current) procedures.

Ensure that required records of implementation are kept by 4ll concerned employees incompliance to standard requirements.

of 23

12, Ensure distribution of appropriate copies of QMS Manuals, procedures and workinstructions to users.

Ensure participation of twenty (20) participants for each training course per batch.

Closely coordinate with DAP in the conduct of meetings/training and other related activitiesand will act as support staff during these activities.

Prior to any execution of activities related to the attached Project Proposal, thePHILHEALTH |SO-QMS Secretariat shall convene a meeting with DAP to coordinatescheduling of activities. A close anchoring and monitoring of all activities as indicatedherein shall be undertaken by the FIHILHEALTH ISO-QMS Secretariat.

Provide office working area and accommodation for Service Provider and communicationfacilities, including Internet and/or network access during visits,

Pay the project cost, inclusive ct 120/o VAT. This amount shall be payable to theDevelopment Academy of the Philippines in accordance with the following schedule:

. The total pr$ecf cosf is inclusive of 12oli VAT and net of other ap,pticable government taxes

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15.

16.

17.

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Upon submission of detailed project work plan 1 6 182,280,00 N O -

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Upon completion of Orientation for Top Management and GeneralEmployees 1 0 121,520.00

Upon completion of 1rt batch of Training Course on ISO 9001:2008QMS Requirements and Documentation 15 182,280.00

Upon completion of 2no batch of Training Oourse on ISO 900'l:2008QMS Requirements and Documentation

'10 121,520.00

Upon completion of draft Quality Manual, Quality Procedures, andWork Instruction 15 182,280.00

Upon completion of 1st batch of Training Course on Internal QualityAudit 1 5 182,280.(

Upon completion of 2no batch of Training Oourse on Internal QualityAudit 1 0 121,520.00

Upon completion of Management Review 60,760.00

Upon submission of Readiness Assessmernt 5 60,760.00

of23

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Training Course onISO 9001:2008 QMSRequirements andDocumentations

7. Training Course onInternal Quality Audit

Technical Guidanceon InternalQualityAudit

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Page22of23

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I cERTTFTCATE OF AVAILABILITY OF FUNDS I Cr\F]. {q r! tn 5 4 3F tF '\n *}

Center: FtoF# : 6...i1. 1 t4 -CAF#: ? ft { ? .-

e*t w 8 ,.t

! t -n; 6 iDate: DQ4'Yr ' /OleDate:

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Particulars, AccountCode 1to befilled-out bv

Amount

PURPOSE: (pafticulars in DV should be in conformity with the CAF issued)

Payment for the Development Academy of the Philippines services ofconsultants/staff/resource persons in connection with the pQect entitled "Developmentof a Quality Management System Certifiable to I5O 900lt:2008 for the fhilippinerHealth Insurance Corporation"

Total

PHP 1,215,200.00

PHP 1,215,200,00K€OUeSteo bv: Funds Avaitabfe; , l | 26 w . Ceftification:

Certified: Charges to budget necessary,lawful and under my direct supervision

SignaturePrinted Name:DR. CLEMENTINE A. BAUTISTAPosition: Officer-in-ChargeOffice: OSDOnrfa .

Certified: Budget Available and earmarked for the

Remarks:

ledified: Funds are avaiiable forlisbursement herein described; in theamount specified

Signature:

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Posnion:,Dc :ri r' : ,i-:;::: , -n iDate: OCf-. 17,>&lg

RemarK:

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ANNEX B

CERTIFICATE ASiTO AVAILABILITY OF IFUNDSFOR OTHER CONTRACTS OR THEIR EOUMALENT

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Pursuant to the provisions of Republic Act 9184, I hereby certify thqt funds which have been dulyappropriated and allotted in the total iamount of ONE MILLION TWO HUNDRED FIFTEENTHOUSAND TWO HUNDRED PESOS(PhF1,215,200.00) necessary tp cover the proposed contractfor DAP services of consultants/staff/resource persons in connerotion with the pro.lect entitled"Development of a Quality Managemenf Sysfem Certifiahh fo /SO 9001:2008 for thePhilippine Health lnsurance Corporation"to be entered into with thb:

A- CERTIFICATION

CAF NO.:

Date:

With business address at DAP Bldg., San lVliguel Avenue, Pasig City is available for expenditure onaccount thereof.

VERIFIED BY: CERTIFIED CORRECT BY:

Signature over Printed Name

Position

TAX IDENTIFICATION NO.:

PHILIPPINE HEALTH INSURANCE CORIPORATION

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MEMO EI{T · 2013-12-05 · Ensure employee orientation on new, updated procedures. Ensure that...

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