membership benefits summary THE BENEFITS OF 24/7

21
membership benefits summary THE BENEFITS OF 24/7 ASSISTANCE

Transcript of membership benefits summary THE BENEFITS OF 24/7

Page 1: membership benefits summary THE BENEFITS OF 24/7

membership benefits summary

THE BENEFITS

OF 24/7

ASSISTANCE

Page 2: membership benefits summary THE BENEFITS OF 24/7

2

Hello Sample A Sample,

We look forward to serving you.

The Membership Benefits Summary lays out your membership information,

benefit limits and more. Enclosed you’ll find Requests & Reimbursement

instructions for any time you need assistance. The enclosed Membership

Guide describes your membership benefits and requirements. We’re here to

get — and keep — you on the move.

Sincerely,

Joan Trach, Chief Operating Officer

24/7 Emergency Roadside Assistance

Ways to request roadside assistance:

Visit manageroadside.allstate.com

Open the Allstate mobile app*

Call 800-786-2277

* Log into your account, select Roadside Assistance, select Request Service

Roadside Elite RV Members

Membership number: 123456789Primary member

1

: Sample A Sample

Effective enrollment date: 09/19/2019

Membership period: 09/19/2020 - 09/19/2021

THIS DOCUMENT IS NOT AN AUTOMOBILE LIABILITY OR PHYSICAL DAMAGE INSURANCE CONTRACT, NOR IS IT INTENDED TO COMPLY WITH ANY FINANCIAL RESPONSIBILITY LAWS.

1

Indicates primary member on the account. Please note that you must be 18 or older to be a primary member. The

primary member can make membership or account information changes by calling 800-786-2277.

Page 3: membership benefits summary THE BENEFITS OF 24/7

3

BENEFIT LIMITS & SERVICE DETAILS

Emergency Road Assistance*

Service Event

Towing - to the nearest service facility Unlimited

Winching Yes

Jumpstart and Flat Tire Change Yes

Fuel Delivery 2 gallons

Lockout Service $250

Trip Interruption* $1,500

*4 Service events per membership period, except for Trip Interruption. Member pays for cost of fuel.

Additional Benefits

Limit

Road Hazard Tire/Wheel - only owned vehicles are eligible $250** - 2 Events

**Up to $500 for your owned Class A, B or C Recreational Vehicles

Legal Defense $1,500

Moving Motor Vehicle Violation*** - Defense/Appeal

$150/$150

Reckless Driving - Defense/Appeal

$300/$300

Manslaughter - Defense/Appeal

$750/$750

***Other than reckless driving and/or manslaughter

Services: Access to other services, discounts, and offers

CarFax Reports - 7 per membership period Mechanic Hotline - Yes

Trip Plans by Email - Yes Repair Facility Locator/Warranty - Yes

Visit manageroadside.allstate.com for details. These services, discounts and offers are subject to change.

Your Motor Club benefits apply to you, an additional household member (if designated), or associate

member(s) (if any) listed on your membership record.

Eligible Vehicles

Personal passenger vehicles designed, licensed, and used for on road transportation including those leased,

owned, rented, and borrowed (including company cars assigned to you for full-time personal use). These

can be four-wheeled sport utility vehicles, light trucks, and RVs with a carrying capacity of up to 2,000

pounds, motorcycles, vehicles with two axles and four wheels up to 10,000 lbs. gross vehicle weight unless

otherwise noted. Dual-wheeled vehicles, recreational vehicles and pickup trucks with more than 2,000

pounds carrying capacity are eligible only for jumpstart, lockout, and fuel delivery services; unless

otherwise noted below.

o Recreational Vehicles Including Class A, B and C type vehicles and Fifth Wheel Trailers - all trailers must be in

tow to be considered eligible. Up to 26,000 lbs. Gross Vehicle Weight (GVW).

o Dual-Wheeled Campers and Motor Homes

o Trailers, including but not limited to boat, fifth wheel, travel and/or pop-up camping trailers and those

used for transporting recreational vehicles such as snowmobiles and golf carts (not on golf course) and

personal watercraft.

o Pickup trucks, van and sport utility vehicles operated primarily for personal use (if used commercially, said

vehicles are only included while traveling to and from the driver's place of work and residence).

o Self-contained and/or self-propelled motor homes, regardless of size or class.

Page 4: membership benefits summary THE BENEFITS OF 24/7

FOR AUTHORIZATION NUMBER & REIMBURSEMENT REQUESTS

1

Any time you contact us, include your name, membership number, street address, email address and phone

number. All reimbursement requests and documentation must be sent within 90 days of the service. To

request reimbursement, include the authorizationnumber provided prior to rendering service and a legible

copy of the repair or replacement invoice.

Reimbursement

Road Hazard Program

2

Allstate Roadside, P.O. Box 17480, Golden, CO 80402-6026

Pre-Authorized Emergency Roadside Assistance,Trip Interruption or Legal Defense

Allstate Roadside, P.O. Box 660021, Dallas, TX 75266-0021

To request Legal Defense Reimbursement, include your arrest citation and the itemized bill from your attorney (must be

on your attorney’s letterhead). New York residents must have their attorney send us these documents directly.

FOR MEMBERSHIP DUES & CUSTOMER SERVICE INQUIRIES

To pay Membership Dues, set automatic-renewal

preferences and all other Customer Service help

Visit us at manageroadside.allstate.com

Email us at [email protected]

Mail us at Allstate Roadside, PO Box 4363, Carol Stream, IL 60197-4363

Call us at 800-786-2277, Monday – Friday, 7:00 a.m. – 7:00 p.m. CST

4

1

We reserve the right to deny any request submitted more than 90 days after the date of service (subject to certain state

restrictions) or any request that contains receipts and/or supporting documents which cannot be verified. You are

responsible for any and all charges not covered.

2

Keep copies of all documents for your own records. You are responsible for any and all charges not covered as described.

Keep the damaged tire and/or wheel if, during the prior authorization call, the Program Administrator requested it for

inspection.

Page 5: membership benefits summary THE BENEFITS OF 24/7

Register your account.

24/7 service, special discounts and more.

Pay Balance

It’s easy to find and

pay your balance.

Check Benefits

Your coverage

information is always

with you, even when

you’re on the road.

Get Offers

Find exclusive

deals and prices for

Roadside members.

Visit manageroadside.allstate.com

5

Page 6: membership benefits summary THE BENEFITS OF 24/7

Service Offices

California

Roadside Assistance

950 Iron Point Rd.

Suite 210

Folsom, CA 95630

Oklahoma

Roadside Assistance

14000 Quail Springs Parkway

Suite 4000

Oklahoma City, OK 73134

Maryland

Roadside Assistance

6514 Meadowridge Rd.

Elkridge, MD 21075

Texas

Roadside Assistance

8675 Freeport Parkway

Suite E5B

Irving, TX 75063

Mississippi

Roadside Assistance

960 Barnes Crossing Road

Tupelo, MS 38804

Wisconsin

Roadside Assistance

20225 W Water Tower Blvd

Suite 110

Brookfield, WI 53045

Nevada

Roadside Assistance

2360 Corporate Circle

Suite 300

Henderson, NV 89074

Wyoming

Roadside Assistance

3001 E Pershing Boulevard

Suite 105

Cheyenne, WY 82001

New Mexico

Roadside Assistance

170 N. Roadrunner Parkway

Suite 200

Las Cruces, NM 88011

Phone: (575) 532-9961

All other states:

Roadside Assistance

2775 Sanders Road

Suite E2

Northbrook, IL 60062-6127

Allstate Insurance Company, Northbrook, IL 60062, has issued Policy Number 648 562525 which covers certain Motor Club

benefits for California, Florida, Georgia, Maryland, Massachusetts, Michigan, Mississippi and New York members.

Allstate Roadside, Home Office 2775 Sanders Road, Suite E2, Northbrook, IL 60062-6127

6

Page 7: membership benefits summary THE BENEFITS OF 24/7

7

This page intentionally left blank

Page 8: membership benefits summary THE BENEFITS OF 24/7

Roadside AssistanceMembership Guide

®

Page 9: membership benefits summary THE BENEFITS OF 24/7

PLEASE NOTE: THIS MEMBERSHIP GUIDE IS NOT AN AUTOMOBILE LIABILITY OR PHYSICAL DAMAGE INSURANCE CONTRACT, NOR IS IT INTENDED TO COMPLY WITH ANY FINANCIAL RESPONSIBILITY LAWS.

Welcome. Now you’re ready for anything!Thank you for choosing Allstate Motor Club® for your roadside assistance needs. Our fast, 24-hour emergency roadside service prepares you for whatever comes your way simply by requesting service using your phone. There is never a good time to have something go wrong on the road. We are always here to get you on your way again with quick, professional assistance.

Membership Information1

The benefits and services outlined in this Guide are only available to Allstate Motor Club (AMC) Members like you. Throughout this Guide, we may substitute “we” or “us” for “AMC” from time to time. Whenever we use the term “member,” this refers to any member(s) listed on your Membership Benefits Summary. In order to be a member, you must have a current, valid driver’s license. If you’d like to add or change the members on your plan, see the Requests & Reimbursements page for customer service contact information.

As a member, you’re covered in any car that you are driving or riding in as long as the type of vehicle is eligible, according to the description below. Your membership does not cover non-members who drive a member’s car.

There are some membership benefits within this Guide that are available only if you selected a plan with those benefits and services. If you do not have those benefits and services listed and would like to upgrade, see the Requests & Reimbursements page for instructions.

1 The benefits and services described in this Guide are available to members up to their stated limit without any additional payments in excess of membership dues, unless otherwise specified. For members residing in Montana only: Pursuant to MCA61-12-301(12) and MCA61-12-301, this membership Guide constitutes a “service contract” and upon purchase of membership, the member agrees and acknowledges the following: (1) this “service contract” is deemed to have been signed by the member and motor club; and (2) the member and motor club have each received a copy of this fully executed “service contract.”

2

Page 10: membership benefits summary THE BENEFITS OF 24/7

Eligible Vehicles2

Your membership provides you with Emergency Roadside Assistance when driving or riding in Eligible Vehicles as defined below. Certain memberships offer additional Eligible Vehicles – those will be listed and defined on your Membership Benefits Summary, if applicable.

What are “Eligible Vehicles?”Eligible Vehicles are passenger vehicles designed, licensed, and used for on-road transportation including those leased, owned, rented, and borrowed (including company cars assigned to you for full-time personal use), or are listed on your Membership Benefits Summary. These can be motorcycles or vehicles with two axles and four wheels up to 20,000 lbs. gross vehicle weight, unless otherwise stated on your Membership Benefits Summary.

• To be considered eligible, the vehicle must be safely accessible by standard service equipment and within 30 feet of a normally- traveled roadway, you must be with the vehicle, and the vehicle must be licensed and registered with a state department of motor vehicles.

• If driven for commercial use (including but not limited to driving for hire) or competition, the vehicle is only considered eligible while not being used for commercial purposes, unless otherwise stated on your Membership Benefits Summary.

2 Vehicles that are not eligible for coverage unless otherwise stated on your Membership Benefits Summary: Loaded pickup trucks, commercial and/or business-use vehicles including but not limited to taxis, limousines, automobiles, vans, trucks, and trailers; self-contained and/or self-propelled motor homes (regardless of size or class), trailers (including but not limited to boat, fifth wheel, travel, and pop-up camping trailers), recreational vehicles, campers, boats, jet skis, hovercraft, snowmobiles, all-terrain vehicles, trailers, trucks, dune buggies, vehicles used for competition.

3

Page 11: membership benefits summary THE BENEFITS OF 24/7

Emergency Roadside Assistance3

If you are in need of any of the following emergency roadside services, visit manageroadside.allstate.com to immediately request and track help or see the Requests & Reimbursements page to request service. The number of Service Events that are covered under your plan is indicated on your Membership Benefits Summary. The following are Covered Services:

TowingWe will dispatch a service provider to tow an Eligible Vehicle if it cannot bestarted or driven without causing damage. The service provider will tow an Eligible Vehicle up to your Towing benefit limit specified on your MembershipBenefits Summary. Any expenses incurred beyond the Towing benefit limit will be your responsibility at the time of service, and are not reimbursable. If your vehicle requires two tows to reach its final place of repair, the second tow will be considered a continuation of the original up to the Towing benefit limit as listed on the Membership Benefits Summary.

WinchingIf an Eligible Vehicle requires winching, coverage is limited to a maximum of 30 feet from a paved or public roadway if it can be safely serviced, one operator and one tow truck for up to 30 minutes - any additional expenses will be your responsibility pay-able directly to the service provider at the time of service, and are not reimbursable.

Fuel DeliveryIf an Eligible Vehicle runs out of gas, a service provider will deliver an emergencysupply of fuel as listed on your Membership Benefits Summary. While dispatch cost is covered, you are responsible for paying the cost of fuel.

Lockout4

If you are locked out of an Eligible Vehicle, we’ll send a service provider to grant entry as quickly as possible. You are covered up to your Lockout benefit limit specified on your Membership Benefits Summary.

3 Expenses which are not covered include but are not limited to: Recovery expenses due to accident, fire, or flood; parts, products or storage; service(s) performed in a dealership, garage, or service station; service(s) performed in areas not regularly traveled (such as sand beaches, open fields, forests and areas not passable due to construction); service(s) needed due to an act of nature, etc.; charging a battery or delivery and repair of tires; tow bar rentals; towing due to a parking violation or towing out of a place of repair or impound areas (except for accident or theft recovery); service(s) other than that provided by a commercial garage or service station (payment will not be made to private parties or unlicensed facilities); service(s) to a disabled vehicle driven by anyone (such as a friend or distant relative) who is not a Motor Club member, removing/installing snow tires, repairs to studs, mounting and dismounting snow chains; clearing or entering snowbound driveways; shoveling vehicles out of snow banks or shoveling snow from around a vehicle; local tolls or parkway charges; service to a vehicle with an expired or missing safety inspection sticker, license plate sticker, and/or emission sticker(s) where required by law; and any other expenses not specifically mentioned as covered.

4 Lockout expenses which are not covered include but are not limited to lock repair, replacement keys, and mechanical failure of locks or ignition system.

4

Page 12: membership benefits summary THE BENEFITS OF 24/7

JumpstartThe service provider will provide a battery jumpstart to an Eligible Vehicle. You are covered up to your Jumpstart benefit limit specified on your Membership Benefits Summary. If the vehicle will not start, it may require towing service. This tow would count as a separate Service Event. Please note that most motorcycles cannot be jumpstarted.

Flat Tire ChangeIf an Eligible Vehicle is disabled due to a flat tire, the service provider will replace the flat tire with your inflated spare tire. If the spare is unusable, the lug nuts cannot be removed, or an Eligible Vehicle has multiple flat tires, towing services will be provided up to the towing benefit limit listed on your Membership Benefits Summary. This tow would count as a separate Service Event. The repair or replacement of that flat tire may be eligible for reimbursement – see the Tire and Wheel Repair & Replacement section for details.

When You Will Need an Authorization NumberIf for any reason we are unable to dispatch a service provider to assist you, we will provide you with an authorization number. You can then contact a local provider5 of your choice and pay them directly for services rendered. We will reimburse you at market rate6 up to your benefit limit listed on the Membership Benefits Summary. See the Requests & Reimbursements page for instructions.

5 The local provider must be a commercial garage or service station (payment will not be made to private parties or unlicensed facilities).

6 Market rate is the usual price charged for goods and services in your local market. If the service provider you choose charges over market rate, you will be responsible for the extra cost, payment made directly to the service provider.

5

Page 13: membership benefits summary THE BENEFITS OF 24/7

Additional Membership BenefitsThe benefits outlined below apply only to members with certain memberships. Review your Membership Benefits Summary to confirm which benefits and benefit limits apply to you.

Tire and Wheel Repair & Replacement7

If a tire and/or wheel on an Eligible Vehicle fails due to a puncture, bruise, or break incurred during normal driving on a road maintained by the state or local authority, the repair or replacement is eligible for reimbursement. See the Requests & Reimbursements page for instructions on how to request an authorization number. Once you have the authorization number, you can render service from your repair shop. We’ll reimburse you up to your Tire and Wheel Repair & Replacement benefit limit, listed on the Membership Benefits Summary.

If your repair shop determines that the tire cannot be safely repaired and should be replaced, the tire may be replaced with an exact make and model, if available. If not available, a comparable quality tire may be installed. The cost to repair or replace the tire(s) will be covered up to your Tire and Wheel Repair & Replacement benefit limit listed on your Membership Benefits Summary.

If a wheel is damaged due to a covered road hazard and no longer maintains an airtight seal with the tire or cannot be properly balanced after the tire has been repaired or replaced, the cost to repair or replace the wheel(s) will be covered up to your Tire and Wheel Repair & Replacement benefit limit listed on your Membership Benefits Summary.

7 Prior authorization is required for any tire or wheel repair or replacement. Tires must be in good condition with more than 2/32” of tread remaining to be eligible for reimbursement. Be sure to keep your tire/wheel as it may be requested for inspection.

Please note that tire and wheel reimbursement only covers the tire and/or wheel cost and does not cover any mounting, balancing, taxes, or miscellaneous fees. In addition, cosmetic damage to the tire and/or wheel is not covered under this plan. Tire and Wheel Damage benefit is not available in the state of Massachusetts. For all other states, the following vehicles are not eligible for coverage: Vehicles that are rented or borrowed, vehicles with a manufacturer’s load rating capacity greater than one ton. Unless you are an Elite RV Member, any vehicle with a load capacity of one ton or greater designed for, built for, or used in a private recreational or commercial application including but not limited to Class A (or Type A) Motorhomes and Class C (or Type C) Motorhomes; any motorcycles, trailers, emergency service vehicles; any vehicle used for hire, towing, construction or postal service; any vehicle used for farm, ranch, agriculture, or off-road use. Coverage excludes any damage that occurs from off-road use (off-road use is described as driving on anything that is not a paved or gravel road maintained by the state or local authority). Coverage excludes damage from collision, fire, vandalism, theft, snow chains, manufacturer’s defects, abuse and neglect (such as improper application, improper inflation, brake lock up, wheel spinning, torque snags, etc.). Also excluded are damages caused by mechanical failures (e.g., failed shocks, struts, alignment, balancing, etc.) or interference with vehicle components (such as fenders, exhaust, springs, etc.) and any damage to a tire or wheel that is considered cosmetic. Coverage excludes any tires that have been repaired in a manner other than per manufacturer’s Guidelines. Also excluded are any tires that have been retreaded, recapped, regrooved, remolded, or tubed. COVERAGE EXCLUDES THE MICHELIN PAX® SYSTEM, PAX® TIRES, AND TIRES AND WHEELS OF SIMILAR CONSTRUCTION AND PURPOSE. COVERAGE ALSO EXCLUDES ANY TIRE PRESSURE MONITORING SYSTEMS (TPMS) AND/OR DEVICES AND COMPONENTS ASSOCIATED WITH TPMS. CONSEQUENTIAL AND INCIDENTAL DAMAGES ARE EXCLUDED. No expressed guarantee is given other than that stated herein. The Program Administrator reserves the right to deny any claim submitted with false or misleading information.

6

Page 14: membership benefits summary THE BENEFITS OF 24/7

Trip Interruption8

We want to keep you moving forward – even if the unexpected occurs. If you are more than 100 miles from your place of residence in an Eligible Vehicle and it becomes inoperable or unsafe to drive due to collision or mechanical breakdown, and is towed to a repair facility, you will be reimbursed up to the Trip Interruption benefit limit stated on your Membership Benefits Summary for expenses incurred within three days of the incident or until the repair is complete – whichever is shorter – for any combination of the following:

• Car rental or commercial transportation (including airline, bus, or train fare) from the disablement location to your home or destination and back to the pickup location of the repaired vehicle

• Meals and overnight lodging expenses

• Ambulance charges, if applicable

Members may submit one reimbursement request (which may include all eligible expenses) per disablement. See the Requests & Reimbursement page for instructions.

Legal Defense9

We can provide payment for your attorney fees, up to the benefit limit stated on your Membership Benefits Summary, if you are charged with certain moving violations (listed on your Membership Benefits Summary) of the motor vehicle laws while driving an Eligible Vehicle. While we cannot provide an attorney, you may choose any attorney (other than yourself or a family member) for representation. See the Requests & Reimbursements page for instructions.

Other Services, Discounts and OffersAbove and beyond the benefits outlined in this Guide, we offer additional services, discounts and offers to our members. See your Membership Benefits Summary for these services and benefit limits, as applicable, and see the Requests & Reimbursements section for instructions as to how to utilize those services.

8 Where benefit is allowed, expenses which are not covered include, but are not limited to: fire or theft, meals or lodging purchased outside the vicinity of where your vehicle was repaired or provided by anyone other than a commercial business, expenses incurred by anyone other than the members listed on the Membership Benefits Summary, telephone calls, photocopies, personal items, sundries, any type of miscellaneous items, etc., medical expenses, and expenses paid by your insurance company. Ambulance charges are not available in the state of MA.

9 The Legal Defense benefit is not available in the state of Alabama. In all other states, expenses which are not covered include, but are not limited to, the following: any offense prior to your Enrollment Date (you must be a member at the time of the violation); any trial defense or appeal expenses for more than one traffic violation arising out of the same incident (if you are charged with multiple violations, reimbursement will be made for the violation which allows for the single highest benefit limit); any trial defense or appeal expenses for charges involving felony violations or driving under the influence of intoxicating liquor or drugs, whether or not you are convicted of the charge or convicted of a lesser offense, if you are charged with other than a moving violation, traffic fines, court costs, or the costs of bail bondsmen. To request Legal Defense Reimbursement, include your arrest citation and the itemized bill from your attorney (must be on your attorney’s letterhead). New York residents must have their attorney send us these documents directly.

7

Page 15: membership benefits summary THE BENEFITS OF 24/7

Member Services You have access to the following other services, discounts and offers:

• CarFax Reports • Mechanic Hotline

• Travel/Hotel/Car Rental Discounts • Repair Facility Locator/Warranty

• PDF Trip Plans sent by email

Your Motor Club benefits apply to you, any additional member(s) listed on your membership record. Visit manageroadside.allstate.com for details. These services, discounts and offers are subject to change.

General ProvisionsIf you require multiple Covered Services during a single Service Event, we will cover you up to the maximum reimbursement amount stated on the Membership Benefits Summary under the heading BENEFIT LIMITS & SERVICE DETAILS for Emergency Road Assistance (excluding Trip Interruption).

Service Event PolicyTo maintain a high standard of service with fair and reasonable dues for all members, roadside assistance Service Events are limited to the number indicated on your Membership Benefits Summary and we will let you know when your limit is reached. If you exceed your maximum allocation of Service Events but additional roadside assistance is needed, we will dispatch service on a pay-per-use basis. The number of Service Events for your membership will be reset to zero at renewal. Our services and benefits are available in the U.S., and Canada in instances that occur while your membership is active.

Membership Period InformationYour membership begins on your Enrollment Date and is active for the Membership Period, both indicated on your Membership Benefits Summary. Eligibility to receive benefits is subject to the payment of dues, by credit/ debit card, payroll deduction, check, or other payment method.

• Unless otherwise indicated on your Membership Benefits Summary, if service is requested within 72 hours of the Enrollment Date, you will be responsible for paying for the full cost of any dispatch services rendered. Those costs are not eligible for reimbursement.

• Unless otherwise indicated on your Membership Benefits Summary, if service is requested before we receive payment, you will be responsible for the costs of the benefits or services dispatched. However, once we receive your dues, those costs will be eligible for reimbursement up to your benefit limit indicated on the Membership Benefits Summary.

8

Page 16: membership benefits summary THE BENEFITS OF 24/7

Renewal InformationIf you authorize continuous renewal, future dues will be charged at the renewal date’s then-applicable rate to the payment method you selected at your Enrollment Date, unless the Primary Member updates or changes the payment method. If you originally paid your dues by check or money order, you will receive a renewal invoice when your payment becomes due.

CancellationWe will not cancel or non-renew your membership without giving prior written notice unless otherwise disclosed on your Membership Benefits Summary and may elect to cancel or non-renew your membership for any reason. We may terminate a membership for fraud or excessive use10 with a minimum of 30 days written notice. Failure to repay us for any money or services advanced on your behalf is cause for cancellation. As a Primary Member, you may cancel at any time and receive a prorated refund of any unused membership dues calculated from your cancellation date, less the value of services rendered since the date of your enrollment or last membership renewal, whichever is more recent.11 This cancellation automatically cancels the membership of all other members named on your Membership Benefits Summary as well.

Service ProvidersOur services (including but not limited to Emergency Roadside Assistance, Tire and Wheel Repair & Replacement, Key Fob/Remote Replacement, Paintless Dent Repair and Windshield Repair) are provided by service providers (independent contractors) who are neither agents nor employees of AMC. Because these service providers have exclusive control over their own equipment and personnel, we are not responsible for their acts or omissions or for the performance of any service they provide. For those same reasons, we assume no liability for property damage or bodily injury, if any, caused by a service provider. Any claim involving such damage or injury should be filed directly with the responsible service provider.

Vehicle MaintenanceThe benefits and services outlined in this Guide are not intended as alternatives to proper vehicle maintenance. Please maintain your vehicle in good mechanical condition.

10 Material to the interests of Allstate Motor Club. Excessive use is determined by, among other considerations, your length of membership, the number and/or dollar amounts of claims submitted, and the type of membership. Excessive use is not a reason for mid-term cancellation for Alaska, Maryland, Utah or Wisconsin residents. For Utah residents, we may only cancel the membership due to fraud or excessive use within 60 days following enrollment.

11 In the states of California, Maryland, Massachusetts, Mississippi, Montana, Nevada, Oklahoma and Wyoming, if this membership is canceled, you will receive a prorated refund of any unused membership dues calculated from the cancellation date without any deductions.

9

Page 17: membership benefits summary THE BENEFITS OF 24/7

Multiple MembershipsDuplicate reimbursements for a single incident are not permitted. You as a member may be covered by only one membership during the membership period.

Bank ChargesWe are not responsible for any fees or charges imposed by any bank or credit/debit card issuer relating to the use of your credit/debit card or personal check including, but not limited to, overdraft or credit limit fees.

Personal Information ChangesIn order to keep your membership active and enable us to send you information about your membership, the Primary Member (as indicated on the Membership Benefits Summary) must notify us regarding changes to applicable names, street addresses, email addresses, or payment information. See the Requests & Reimbursements page for instructions.

Benefits and DuesBenefits and dues are subject to change. These changes, when applicable, will be communicated and effective at time of renewal.

InconsistencyIn the event that there is any inconsistency between the language of this Membership Guide and information provided by an agent, representative, or service provider, the language, terms, limits and conditions of this Guide take precedence.

10

Page 18: membership benefits summary THE BENEFITS OF 24/7

11

This page intentionally left blank

Page 19: membership benefits summary THE BENEFITS OF 24/7

12

For the purposes of Montana law, MCA 61-12-309, this Membership Guides constitutes a “service contract.” By signing below, you acknowledge that you have received a copy of this Membership Guide.

Member Signature: ______________________________________________

Date: ____/_____/______

Agent Signature: ________________________________________________

Date: ____/_____/______

Original retained by Member and copy retained by company

MU1318-6P2P 22MC1260

Page 20: membership benefits summary THE BENEFITS OF 24/7

It’s Here.

Good Hands

®

assistance for your family.

Re

qu

es

t h

elp

a

t

ma

na

ge

ro

ad

sid

e.a

lls

ta

te

.c

om

or c

all

80

0-7

86

-2

27

7

Me

mb

ers

hip

N

um

be

r

123456789

Re

qu

es

t h

elp

a

t

ma

na

ge

ro

ad

sid

e.a

lls

ta

te

.c

om

or c

all

80

0-7

86

-2

27

7

Me

mb

ers

hip

N

um

be

r

123456789

Emergency Roadside Services

Visit manageroadside.allstate.com

to immediately request and track help

Sample A Sample123456789Membership Number

Member Since

09/19/2021

Visit manageroadside.allstate.com for details on

member services, discounts and offers.

Please use printed member card(s)

Page 21: membership benefits summary THE BENEFITS OF 24/7

On call 24/7

Roadside Emergency?

Ways to request roadside assistance:

- Visit manageroadside.allstate.com

- Open Allstate mobile app*

- Call 800-786-2277

* Log into your account, select Roadside Assistance, select Request Service

Visit manageroadside.allstate.com for details on member

benefits, billing, discounts and offers.

Allstate Roadside

2775 Sanders Road, Northbrook, IL 60062

MU1366-1AMC