Member Experience Overview - Doctor On Demand · Member Experience Overview 7 Benefits of...
Transcript of Member Experience Overview - Doctor On Demand · Member Experience Overview 7 Benefits of...
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Member Experience Overview
7 Benefits of Telemental Health with DOD
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How It Works
Works on any tablet, smartphone, or computer.Appointments can be made on demand or scheduled for a future visit.
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Registration Is Quick and Easy
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Real Time Eligibility VerificationReal-time eligibility checks and claims submission
Note: Member pricing will vary depending on member cost share.
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Medical Visit FlowFrom the home screen, the patient selects “See a Medical Doctor Now” and answers a few questions
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Medical Visit FlowPatient provides existing medication and allergy information
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Medical Visit FlowPatient Confirms Pharmacy Location and Payment Information
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Medical Visit FlowPatient is connected with doctor and can send pictures from within the app
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Mental Health Visit FlowPatient selects “Mental Health” from home screen, views their cost and selects provider type
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Mental Health Visit FlowPatient views doctor profiles, selects doctor and chooses appointment duration. When ready, they enter the appointment.
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Mental Health Visit FlowPatient selects appointment date/time and answers basic questions
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Mental Health Visit FlowPatient completes optional two minute exercise and confirms appointment. When scheduled time arrives, they meet with doctor.
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When Appropriate, Medication is Prescribed
Psychiatrists and Medical Doctors can prescribe medication
Prescriptions:• Short term medications and refills
• Antibiotics• Antivirals• Allergy Medicine• Skin creams • Anti-anxiety
• Refills• For diabetes, hypertension, birth control, etc.
• OTC advice• No controlled substances (Schedule I-IV)
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Patient Rates the Provider
Average feedback rating is 4.8
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Continuity of Care
Providers can be saved as “favorites”
Email Follow up
In-app follow-up instructions
If necessary, telephone follow up