Member-Centric Conference Experiences: 11 Insights from Disney’s Approach
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Transcript of Member-Centric Conference Experiences: 11 Insights from Disney’s Approach
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Member-Centric Conference Experiences: 11 Insights from
Disney’s ApproachAaron Wolowiec
Founder | Event GardeEventGarde.com
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Learn Network Transfer
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NameOrganization
One reason you decide to attend this session
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Participant Introductions
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Participant Introductions
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Participant Introductions
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Learner ObjectivesIdentify the core values of Disney’s approach to guest experiencesExamine member-centric conference experiences that reflect Disney’s approachDesign a member-centric experience for an upcoming conference
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Learner ObjectivesIdentify the core values of Disney’s approach to guest experiencesExamine member-centric conference experiences that reflect Disney’s approachDesign a member-centric experience for an upcoming conference
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Learner ObjectivesIdentify the core values of Disney’s approach to guest experiencesExamine member-centric conference experiences that reflect Disney’s approachDesign a member-centric experience for an upcoming conference
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Learner ObjectivesIdentify the core values of Disney’s approach to guest experiencesExamine member-centric conference experiences that reflect Disney’s approachDesign a member-centric experience for an upcoming conference
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Turn to your neighbor and share
your most memorable customer service experience.
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Customer Service Experience
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Customer Service Experience
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Customer Service Experience
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Innovation
Quality
Community
Storytelling
Optimism
Decency
Disney’s Core Values
http://disneycareers.com/en/working-here/culture-diversity/
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InnovationWe are committed to a tradition of innovation and technology.
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QualityWe strive to set a high standard of excellence.
We maintain high-quality standards across all product categories.
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CommunityWe create positive and inclusive ideas about families. We provide entertainment experiences for all generations to share.
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StorytellingTimeliness and engaging stories delight and inspire.
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Optimism At The Walt Disney Company, entertainment is about hope, aspiration and positive outcomes.
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DecencyWe honor and respect the trust people place in us.Our fun is about laughing at our experiences and ourselves.
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Value FocusInnovation Innovation and technologyQuality High standard of excellence across
product categoriesCommunity Positive, inclusive and
multigenerational experiencesStorytelling Timeless, engaging and inspiring
storiesOptimism Hope, aspiration and positive
outcomesDecency Honor and respect constituent trust
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Innovation> Interpretation> Looping> Silent auction> Flipchart ideas
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Quality> Marketing> Registration> Flipchart ideas
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Community> Chapters> ICW meetings> Flipchart ideas
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Storytelling> Awards gala> International reception> Veterans meet and greet> Flipchart ideas
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Optimism > Fulfillment reports> Webinars> Flipcharts ideas
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Decency> Cooking demo> Photo books> VIP experiences> Flipchart ideas
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Work by yourself, in pairs or in small teams
to design a new member-centric
experience for an upcoming conference.
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Experience Design
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Experience Design
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Experience Design
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Experience Design
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Experience Design
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Focused Conversation
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Aaron WolowiecFounder | Event GardeEventGarde.com
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