Melissa Rodites-Maxwell

Melissa Rodites Maxwell, PMP

ROLES:Account ManagerProgram ManagerTechnology Project Solutions ManagerTechnology Delivery ManagerSenior Change ManagerProject Delivery/Program ManagerProject Portfolio ManagerSenior Technology Project ManagerSenior IT Project Mgr./Program Mgr.Change Manager

TOOLS/METHODS:PMBOK, Six Sigma, PMM, ITILMS Project, Excel, PowerPoint, CommunicatorPCM, Clarity, PDWare, Nexus, MaximoTivoli, TechDirectFMEA, UCRA, RACIBurn Reports, Budget ForecastingPrism, Chatalyst- DTS (Detail Task Schedules)Quality Center (Test Planning / Defect Tracking)LiveMeeting, Webex, Goto web meetingsWaterfall / Swim Lanes / Wiki/ AGILESharepoint and Discovery as Project repository

LINES OF BUSINESS AT BANK OF AMERICA:Legal Compliance & Regulatory RelationsOperational Risk and ComplianceAnti-Money Laundering & FraudCash Remittance, Fees DueMortgage Service TechnologyLegacy Asset ServicesMerrill Lynch TransitionCountrywide TransitionGWIM - Global Wealth Investment ManagementGCIB - Global Corporate Investment BankingDealer Financial Services/Leasing/Business CapitalConsumer BankingClient Management & Credit TechnologyNetwork Computing GroupTechnology, Service and FulfillmentEnterprise, Technology & DesignCustomer Risk SolutionsDebit Product Technology

EDUCATION:Bachelor of Science - Information TechnologyMinor of Business AdministrationVirginia Commonwealth University 1998

ADDITIONAL TRAINING:Project Mgmt. Professional (PMP)Stanford PMI Six Sigma Change Process (SSCP)Six Sigma QualityProcess Center of ExcellenceMicrosoft Certified Systems Engineer

SKILLS INVENTORY:

Project Management:Account ManagementRelationship Building Control Room PlanningRelease Event PlanningServer Remediation and DecommissioningProject Forecasting +/- 3% Forecast to BurnWBS (Work Breakdown Structure)DTS (Detail Task Schedule) for deploymentImplementation and Deployment PlanningTraceability MatrixHigh Level/Low Level DesignBusiness Requirements documentationTest Planning / Defect ManagementBusiness Continuity PlanningContingency and Backward Compatibility PlanningDisaster Recovery Planning Implementation/Deployment PlanningTesting and Defect TrackingResource Planning and SchedulingBudget Planning and trackingCommunication and Learning PlansBest Practices/Lessons Learned

Analysis/Design:Process ExcellencePMM Lifecycle (PMMLC)Project CharterTRDD (Technical Design Documents)BRD (Business Requirements)HLD/LLD (High Level/ Low Level Design)ECMS (Enterprise Change Management System)DMAIC Tollgate ProcessAGILE

Quality Assurance:Six Sigma Quality & Productivity Code ReviewsFMEA, UCRA, Risk Analysis Process / Impact AnalysisChange Control

email: [email protected] cell: 843-329-9090

mailto:[email protected]


SUMMARYMelissa is a high impact professional with 14+ years of experience in Information Technology Program Management, Project Management and Service Delivery Management for global Fortune 500 companies. She is accurate, detailed-oriented, personable and reliable. Melissa has a successful track record in delivering enterprise business solutions for complex software, hardware and infrastructure projects while meeting objectives and exceeding standards. She has solid management and business acumen with exceptional ability to work well under high pressure. She has excellent communication skills with proven, effective history in developing strong relationships within a diversified client base

EXPERIENCEBlue Line Finance Services 11/14/2014 – 02/22/2014Account Manager for Complete Seed-to-Bank Solution

Design user interface screens for Recreational or Medical patients to Log in, Register, Pay and Update Account information. Manage relationships for all new clients and coordinate sales and product meetings for new start-up company. Create news articles and updates to market products and events. Create Operations Manual and train staff on smart safe kiosk and cash handling procedures. Track hardware and circuit ordering and coordinate new installations

Bank of America 08/2014 - 11/14/2014Project Manager – Legal Compliance & Regulatory Relations Technology

Responsible for planning, organizing, monitoring and controlling Anti-Money Laundering and Corporate Risk projects using appropriate tools and techniques to ensure efficient and effective project completion.

Support change management deliverables and project documentation (issue/risk logs, status reports, requirements documentation, design documentation, test plans, test scripts, etc.).

Maintain MS project and Excel based project plans. Develop and maintain timeline documents / diagrams. Coordinates and facilitates weekly workgroup meetings, as well as ad hoc project meetings; document and distribute

agendas and minutes.

Bank of America 01/2012 – 12/2013Project Manager - Legacy Asset Services - Business Management & Control

Report, escalate and resolve operational issues quickly and effectively to ensure teams are progressing on project work and program as a whole is on target.

Manage the development of required technical documents, plan stakeholder reviews and track approvals for all Project Charters, Business Requirements, High Level and Low Level Designs, Test Plans, Contingency plans, Disaster Recovery plans, Implementation and Deployment plans, and Detailed Task Schedules.

Create Control Room playbook and staffing schedules for Release weekend(s) as well as train associates and team members on procedures and tools for successful implementation.

Develop and track project Full Year Budget to dollars actually billed to ensure project is within the targeted +/- 3% threshold weekly.

Perform code reviews, test script reviews, and facilitate CIT, SIT and UAT Testing. Track, escalate and resolve defects daily during test phase(s).

Execute Server and Software Remediation and Decommission for non-compliant computer hardware and applications.




Bank of America 04/2010- 12/2011Project Manager, Debit Product Technology

Managed end-to-end activities in project life cycle (Initiation planning, executing/controlling and closing) for complex and cross functional projects including ATM/Debit Product projects including Durbin Regulated Interchange Compliance, Debit Pricing Strategies and Mandated changes for Visa, MasterCard and Pulse networks.

Worked closely with business partners and stakeholders to understand problems affecting scope, quality, risk and schedule. Resolved issues quickly and effectively, escalating as necessary to meet projected timelines.

Developed project schedules, coordinated project status meetings, managed and budgeted resources for successful end-to-end project delivery.

Responsible for ensuring all test environments had appropriate entry and exit criteria and overall Test Plans were complete and comprehensive to ensure quality and accountability of project goals.

Bank of America 10/2009-03/2010Senior Change Manager, Customer Risk Solutions

Prepared and presented tollgates for each of the DMAIC (Define, Measure, Analyze, Improve, and Control) phases of the project lifecycle following the Bank of America Enterprise Change Management Guidelines.

Collaborated with cross-functional teams to provide appropriate coordination of end-to-end project tasks. Reported changes of project status, key issues and risks including problem resolution and mitigation strategies to key

stakeholders and senior managers weekly.

Bank of America, Merrill Lynch Project Management Office 11/2008-02/2009Project Delivery/Program Manager

Defined and managed execution risks for the (ET&D) Enterprise Technology & Delivery Portfolio for Merrill Lynch Transition Program of projects.

Developed and coordinated control room plans, schedules and RACI (responsibility matrix) for ET&D PMO (Enterprise Technology & Delivery Project Management Office).

Facilitated daily status meetings worldwide across multiple countries and time zones to review key issues, escalations and resolutions for the high impact projects scheduled for Legal Day One merger between Merrill Lynch and Bank of America.

Worked closely with all Legal Day One PMOs (Project Management Offices) to define list of reporting and metric tools used for tracking overall Merrill Lynch Transition Program portfolio health including schedules, finance, data integrity, and project trending.

Bank of America 04/2008-11/2008Project Portfolio Manager - Enterprise Technology & Delivery - GCIB/GWIM PMO

Developed new project management compliance processes and routines including new Change Control and Tollgate processes, Performance and Compliance guidelines, Initiative Recovery and time tracking process, and Burn Rate (budget reporting) routines.

Prepared the Monthly PMO Operational Status reports using MS PowerPoint. Presented my reports in the Global Wealth & Investment Management and Global Corporate Investment Banking executive meetings.

Trained managers and associates on new process and tools virtually using Live Meeting. Ensured the Program Delivery Management teams adhered to the new PMO guidelines and expectations and agreed upon

performance levels.




Bank of America 11/2006 - 03/2008Senior Technology Project Manager - Network Computing Group – GCIB

Managed technical projects supporting GCIB (Global Corporate Investment Banking) - Dealer Financial Services Infrastructure including Dolby Floor Plan, Genesis Dealer Application and Unix Infrastructure Upgrade resulting in $30M daily revenue; Responsible for estimating and planning initiative scope, risk and tasks for all GCIB technology change efforts.

Maintained excellent communications and updates through Live Meeting and SharePoint including Meeting Minutes, Agenda, TAR (Team Action Records), Risks, Status Updates and Issues Logs.

Fostered partnerships while providing project support and technical expertise through cross-divisional coordination, communication, influence and negotiation spanning across many geographically dispersed lines of businesses.

Led end-to-end technology project management forum for Enterprise & Delivery senior executive management team which included gathering voice of customer feedback from all levels of technology groups. Developed improvement processes and reporting that were implemented across divisions as new end-to-end project management process.

Bank of America 11/2003 - 10/2006Senior It Project Manager/Program Manager, VP - Network Computing Group - Dealer Financial

Provided project leadership, implementation, cost analysis, consulting, operational readiness, planning and management support, for client initiatives within the Consumer Products lines of business that require Network Computing Group (NCG) Project Management Infrastructure Deliverables.

Successful implementation of Carmax VPN and Document Imaging technology which resulted in the single largest relationship with the GCIB Auto Group and accounted for 25% of their total lending volume in 2004.

Successful implementation of Dealer Financial Services Server Optimization Project which improved Dealer Financial Services Midrange Server health index at an average of 56% and increased six sigma levels on an average of 83% to generate $465,000 in savings.

Successful implementation of Magellan Win2K Upgrade and Dealer Track II application implementation and server decommission.

Successful implementation of eLending (electronic auto loans) project - first day brought in 1.8 million dollars in approved loans.

Managed the successful deployment of Routers, Firewalls, Midrange servers, Operating systems, and database management services, security compliance, and desktops, voice and data network circuitry, VRUs, PBXs, Routers, and Switches.

Helped design and implement NCG Service and Project Management Comprehensive Dashboard Report to improve Financial Tracking, and present total project view of key milestones to business leaders.

Completed PMI training and became PMP - Project Management Certified.

Bank of America 10/1999 - 11/2003Change Manager/AVP - Network Computing Group - Monitoring Team

Organized and facilitated projects across several business units worldwide to discuss and define processes for end-to-end software and hardware monitoring solutions.

Simultaneously coordinated meetings, managed resources and certified results for multiple initiatives. Designed charts, graphs, and presentations to ensure clear client satisfaction and comprehension. Performed follow-up assessment with client to validate the monitoring solution was a success.



Melissa Rodites-Maxwell

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