Melissa BoydNorth Hollywood, CA Missyboyd2013@gmail.com(818) 747-9404

About Me: Skills Summary:

I’ve been a professional temp since I was eighteen working on a variety of projects, some long some short, that have allowed me to gain invaluable experience with companies large and small all across the Midwest. However, working in customer service as well as managerial positions has shown me how integral IT and good customer support is to any organization’s day to day operations.

Executive Assistant/Junior Accountant

Continuing Law Education Publications Editor

Fiber Optics Installation and Support Manager

DSL Turnkey Installation and Logistics

Remote Customer Support

Customer Service

Telecommunications IT Support

PC Hardware and Software Support

Career Highlights:

The State Bar of Texas-Program Coordinator Assistant – Austin, TX (March 2010 – August 2010)

As part of a The Continuing Law Education Program I edited all publications for classes and lectures, created and maintained program schedules and processed all speaker and author evaluations. Others tasks included documenting credit hours for individual lawyers across Texas and processing all seminar and program information into The State Bar’s internal database. I also provided clerical and IT support for various heads of the department.

Tools Used: Microsoft 2007 Word, Works, Spreadsheet, Excel, WordPerfect, PowerPoint, Adobe Acrobat,

PowerPoint

User Applications Supported: Office 2007, WordPerfect, Windows Server XP

Kismet Concepts, Inc. (AT&T U-Verse) – Campaign Manager – Austin, TX (September 2009 – January 2010)

Working with a subcontracted company, I installed fiber optic services remotely via telephone for existing AT&T customers including cable, telephone, and internet access, set up security and passwords and processed financial applications. I was promoted after two weeks of employment to Campaign Manager where I interviewed, hired and trained my own team of entry level employees as well as ran training classes for the overall company.

Tools Used: AT&T provided data phones, PeopleSoft, Windows Server XP and NT, Quicken, PowerPoint, Linux

User Applications Supported: Windows Server XT and NT, Quicken, PeopleSoft VPN

Embarq Logistics (Sprint) – Sales Project Coordinator – Kansas City, KS (February 2007 – April 2008)

In this role I coordinated the installation of DSL Turnkey service and provided IT and parts logistics for teams in West Palm Beach and Jacksonville, FL. My duties included ordering parts and software for installation, tracking and managing deliveries and providing support for Field Project Managers and technicians. I created and documented installation projects from start to finish, some lasting months, for different businesses and apartment complexes. I also wrote and published the department’s training manuals as well as trained all incoming entry level employees.

Tools Used: Windows Server XP, PeopleSoft, Cameo, Siebel, UPS, FedEx, DHL, Yellow Freight

User Applications Supported: Microsoft 2003 Excel and Spreadsheet, PeopleSoft, Siebel, Cameo

Sprint North Supply – Inside Sales Representative – Kansas City, KS (July 2004 – September 2004)

While with this organization, as part of their Carrier Team, I assisted in the installation and maintenance of various telecommunications equipment for many different Sprint affiliates remotely via telephone. Duties included ordering parts and supplies, negotiating price flexes and discounts and tracking shipping and delivery.

Tools Used: Windows Server 2000 and 2003, PeopleSoft, Seibel, UPS, FedEx, DHL, Yellow Freight

User Applications Supported: PeopleSoft, Seibel

Sykes Enterprises (Compaq) – Technical Support Agent – Manhattan, KS (November 2000 – February 2001)

As a Technical Support Agent I provided IT support for all sustaining Compaq customers. Duties included troubleshooting technical issues, repairing hardware and software problems, instructing customers in installing new programs and assisting with a full restore of their computers. Other duties included documenting and categorizing all issues and complaints into the company’s internal database.

Tools Used: Windows Server 95 and 98, PeopleSoft, Cameo, Compaq’s internal troubleshooting database

Chronological Work History:

The Print Lab, Inc. (June 2011 – September 2013)The State Bar of Texas (March 2010 – August 2010)Kismet Concepts, Inc. [AT&T U-Verse] (September 2009 – January 2010)Embarq Logistics [Sprint] (February 2007 – April 2008) Harte-Hanks [Maytag] (February 2006 – January 2007)Sprint North Supply (July 2004 – September 2004)Kansas Farm Bureau (April 2002 – October 2002)The Manhattan Mercury Publications (July 2001 – December 2001)Stonecreek Family Physicians (March 2001 – May 2001)Sykes Enterprises [Compaq] (November 2000 – February 2001)VFW Post 1786 (December 1999 – February 2000)

*Any gaps in employment are due to temporary work with such companies as Olive Garden Restaurants, Applebee’s, Mimi’s Café, Macy’s and Dillards.

Education:

Kansas State University – Journalism courses completed (1999 - 2000)Johnson County Community College – Journalism courses completed (2003 - 2004)