Melissa Allen 224-330-8621 mallen13@luc.edu

Qualifications Goal oriented student well trained in both team and individual projects; experienced in time management, timely and clear communication. Excellent problem solving abilities, especially in high stress and diverse situations.

Education Loyola University of Chicago 2013- expected May 2017 GPA: 3.72 Quinlan School of Business Honors: Damen Scholarship, Dean’s List 6 semesters, Bachelor’s Degree in Management National Society of Collegiate Scholars Study Abroad: John Felice Rome Center-Spring 2015 Relevant Course Work

Operations Management Occupational Management

Introduction to Marketing Managerial Accounting

Business Writing Social Psychology

Financial Accounting Business Finance

Public Speaking

Relevant Projects Created and pitched a marketing strategy that benefited Loyola University Athletics in a team of 7 people Analyzed and presented the findings of Macy’s 2013 Annual Report for in depth financial understanding Skills

Critical Thinking Quantitative Analysis

Microsoft Office, Windows 9, Google Docs Professional Writing

Creative Writing Public Speaking

Work Experience J at School Customer Experience Coordinator JCC Chicago, Illinois April 2016- July 2016

Organized weekly visits to multiple public school locations to directly meet with staff and parents to discuss satisfaction, frustration, or suggestions of change within program.

Handled direct customer service through timely email correspondence and registration processing with over 100 customers per day.

Ensured positive customer experience through polite, correct, and timely communication over company phone.

JCC Executive Management Internship Chicago, Illinois January 2016-April 2016

Designed and wrote Operational Handbook for multifaceted after-school program.

Assisted in selecting and screening potential future staff during interview process.

Created individualized Operations Manuel for 29 different school sites detailing precise time, activity, and location changes of students during the program hours.

Created and enforced individualized emergency action plan for 29 different after-school programs.

Loyola University Peer Adviser Chicago, Illinois Fall Semesters 2014-2015

Advise, teach, support first year students throughout their transition to life at a university.

Direct and advise students towards understanding their strengths and professional aspirations.

Administer and create challenging and engaging class work for 60 students per week.

Communicate weekly with over 100 students.

Collaborate ideas and solutions and morally support a team of 40 other peer advisers.

Associate of Guest Services of the Flats at Loyola Station Chicago, Illinois August 2015-Present

Work closely and autonomously with 6 team members to ensure a comfortable experience at student run hotel.

Use timely communication and organization to answer guest emails, concerns, and reservations.

Analyze time-sensitive problems to maintain high standards of comfort and luxury at all times.

Interact with people at different levels, including student workers, supervisors, and a diverse range of guests.

Loyola University Receptionist Chicago, Illinois August 2013- December 2014

Recommended activities and solutions to diverse range of questions posed by guest and students.

Maintained an inviting and safe living environment for Loyola residents and outside guests.

Worked closely with confidential records.

Memorized names and faces of over 200 students to enforce residence hall security.

Loyola University Freshman Ambassador Chicago, Illinois January 2014-May 2014

Took personal responsibility for prospective students to give them a real and interactive overnight experience.

Maintained a high level of informative activity to energize and encourage students.

Interacted closely with diverse group of teenagers.