The Hitchhikers Guide

to Tri-Modal

maturity-scale.com

Digital thinking is at the heart of our differentiation

Hitachi Consulting formed to exploit this innovation

3.4bnR&D

320,000+people

943Companies

5/12/2016 4

What is the meaning of Bi-Modal?

Fluid IT• Agile and fluid

• Innovation, brand,

profit measures

• Think continuous

• Think days, weeks

Core IT• Reliable,

compliant, secure

• Think price/performance

• Plan and approvals driven

• Long life-cycles

Bi-Modal?

bi-modalFluid IT agility + speed

Core IT safety + accuracy

Adapting to the “constant flow” of the digital world“What the company needs in the future”

We’ve spent a millennial building rock solid systems“what the company needs now”

Bi-Modal Delivery?journey or adventure?

Bi-Modal Delivery?adaptive IT

FluidIT CoreIT (Waterfall)

Digital Thinking?value-stream

“Mode 2 should be the flexible mapping of business challenges to value streams to

determine the best multi-modal approaches to maximise business value outcomes.”

Digital Evolution?adaptive IT

12

Create business structure for rapid fail-fast project to enable innovation

Develop a digital core to differentiate organisation

by leveraging digital engineering + enterprise digital

Evolve the core systems

By deploying and evolving systems of record and enable insight-led access

Mode 2

Mode 1

Digital Harmonisation?gravitational waves

Mode 3

http://lisa.nasa.gov

Digital Innovation?

“What if we could shut down email for a hour every day? To reduce the digital grid

and to support digital innovation and creative thinking.” dev.botframework.com

Digital Maturity?multi-modal IT

fluid IT adaptive IT

DOMAIN OF DISCOURSE

FASTFEEDBACK

SLOW FEEDBACK

NODEDISCOVERY

SYSTEMATIZED(EPISTEMIC & SYSTEMIC

ENTROPY)

WHAT HAPPENED ?BUSINESS INTELLIGENCE

WHAT’S HAPPENING NOW ? REAL TIME

WHAT WILL HAPPEN ? PREDICTIVE

WHAT SHOULD WE DO ? PRESCRIPTIVE

core IT

MATURITYINNOVATION GROWTH

Learn

ing

Culture

s Teach

ing

Cu

lture

s

High Abstraction

Low Abstraction

Complex

Chaotic

Learn

ing

Culture

s Teach

ing

Cu

lture

s

High Abstraction

Low Abstraction

Complex Complicated

Learn

ing

Culture

s Teach

ing

Cu

lture

s

High Abstraction

Low Abstraction

Obvious

Complicated

CONNECTED INTELLIGENCE

Digital Disruption?tri-modal IT

Digital Mastery?new roles

fluid IT adaptive IT

DOMAIN OF DISCOURSE

FASTFEEDBACK

SLOW FEEDBACK

NODEDISCOVERY

SYSTEMATIZED(EPISTEMIC & SYSTEMIC

ENTROPY)

ENTERPRISE DIGITALBUSINESS INTELLIGENCE

DIGITAL BUSINESS REAL TIME

ALGORITHMIC BUSINESSPREDICTIVE

AUTONOMOUS BUSINESSPRESCRIPTIVE

core IT

MATURITYINNOVATION GROWTH

CONNECTED INTELLIGENCE

Sponsor

PMOScrum

Master

Therapist Researcher

Experience

Magician

DevOps

Engineer

UX

Designer

Maker

Creative

Infrastructure

Engineer

SDET

Dev

Tester

Product

Owner PM

Ops

Support

Enterprise Digital?

“Enterprise digital is the digitalisation of processes, behaviours and interactions,

resulting in an continuously adaptive innovative business model.“

algorithmic & autonomous

1990 2010 soon...2000 now

DIGITAL EVOLUTION TIMELINE

EN

TER

PR

ISE D

IGIT

AL B

LU

EP

RIN

TS

Websites

Digital

Marketing

eBusiness

Enterprise

Digital

Digital

Business

Enterprise

of Things

future...

Autonomous

Business

Robotics

Algorithmic

Business

Big Data

Analogue

Business

Drones

Digital

Lifestyles

Machine

Learning

Quantum

Computing

You are here

Mode 1 - CoreIT

Mode 2 – AdaptiveIT

Mode 3 - FluidIT

Digital Core?tri-modal IT

EVOLVE A DIGITAL CORE TO OUT-PERFORM YOUR COMPETITORS

Reach into existing systems and build interfaces people learn at-a-glance

Become an insight led organisation

Collapse processes and drive KPIs at all levels and create behavioural change

Take innovation-led ideas to productionisation

EVOLVE CORE SYSTEMS TO UNDERPIN DIFFERENTIATION

• Help run existing systems more effectively and cost effectively

• Reduce cost and complexity

• Infrastructure / development excellence

PROVIDE AGILE CAPABILITY TO INNOVATE AND EXPLOIT DISRUPTIONS

• Enable organisation to embrace innovation, hold off competitive threats and

exploit new opportunities

• Reduce need for Shadow IT by giving businesses a process to address

disruptions

INNOVATION

DIFFERENTIATION

CORE SYSTEMS

AdaptiveIT?multi-modal

5/12/2016 20

Digital Evolutionover revolution

Enterprise Digital

www.hitachiconsulting.com/digitalenterprise

* Hitachi, Evolving the New Reality, http://learn.hitachiconsulting.com/engineering-the-new-reality

Digital

Engineering

(i.e. DevOps)

Hybrid

CloudEnterprise IoT

Virtualization

& Simulation

Collaborative

Robotics

Self-maintaining

Self-healingBig Data

Analytics

Drones

VR / AR

Sensors &

Actuators

Digital Evolution enabled new capabilities:

Digital Engineeringhttps://youtu.be/6-PsPgKLmSA

Pillar 1 – Digital by Design

Digital by Design - DesignOps

Build

Deliver

MonitorMeasure

Learn

Design

Make

Check

Think

Design

Learn

Desi

gn

Ap

pro

ach

Think

Design Thinking Evolution

DesignOps – The Thinking Segment

Insight

Observe

Desi

gn

Ap

pro

ach

Research

Interpreting

Modelling

ChallengingPredicting

Observing

Insight

Experiment

Hypothesis

Research

Desi

gn

Ap

pro

ach

Experiment

Interpreting

Modelling

Fail fast, fail safely and learn rapidly

DesignOps – The Making Segment

Act

Analyze

Desi

gn

Ap

pro

ach

Deploy

Desi

gn

Ap

pro

ach

Release

Sense

Verify

Sense

Verify

FeedbackAssessment

Analyze

Act

Deploy

Respond

Develop

Continuous Everything (Deployment, Build & Delivery)

DesignOps – The Checking Segment

Divide

Disrupt

Desi

gn

Ap

pro

ach

Pivot

Focus

Enquire

InnovateEvolve

Disrupt

Divide

Experience

Adapt

Pivot

Desi

gn

Ap

pro

ach

Experience

Enquiring

Behaviours

Become a Digital Phoenix by Pivoting and Disrupting

Pillar 2 – Digital Manifesto

Digital Manifesto for Digital Business

Value: Think (Learn over Design)

• Evolution over Revolution

• Engineering over Agility

• Predictive over Continuous

• Intelligence over Things

Value: Make (Deliver over Build)

• Governance over Ownership

• Proactive over Reactive

• Maturity over Mastery

• Value over Product

Value: Check (Monitor over Measure)

• Systemic over Behaviour

• Adaptive over Lean

• Pivoting over Disrupting

• Innovation over Investment

Principles behind the Digital-Manifesto.net

That is, while there is value in the items on the right,

we value the items on the left even more!

Pillar 3 – Digital Engineering

Digital Engineering

Pillar 4 – Enterprise Digital

Enterprise Digital

“The digitalisation process (digital engineering) of:

• behaviours (algorithmic business)

• interactions (autonomous business)

• continuous (prescriptive & predictive)

• adaptive (tri-modal)

• innovative (differentiated & dynamic)

• business models

– digital by default (lean start-up)

– digital by design(ops)."

Exploring the definition of Enterprise Digital

…remember when it comes to tri-modal!

#DESIGNOPS

…so long and thanks for all the fish!…technology is stuff that doesn’t work yet