Meeting the critical needs of older people

Presentation by

Vicky Witts

Customer Information Officer

Chorley Council Date

10 March 2011

Mosaic mapping

M59O67

K49

M56M57

M58

L54

Circle of NeedLocal Neighbourhood of OP / fuel poverty

Mon Nov 22 12:08:17 2010

(2.2.1.3) Ex tractingmaterials or minerals

from the ground/exploiting land

potential or utilisingfeatures of land

(2.2.1.1) Naturallyoccurring feature inneed of protection

(1.1.3.2) In Need ofMental or PhysicalHealth Support and

Adv ice

(1.1.3.1) In Need ofMedical Treatment

or A ssistance

(1.2.1.2) Being acitizen affected by

crime

(1.2.2) Hav inginadequate personal

env ironmentalsecurity & safety

(1.1.2.1) In Need oftemporary / longterm Support in

day -to-day Living

(1.3.2.1) In Need ofAccess to an Active

& SupportiveCommunity

(1.2.3.3) Havingperceived or actualinability to access

rights

(2.1.3) Being aresidential property

(1.1.1.3) HavingCommunication

issues and barriersto A ccessing

serv ices

(1.1.1.4) Being inneed of f inancial

ass itance or havingproblems w ith debt

(1.1.1.1) In Need ofImproved

Accommodation

OP / f uel poverty

Figure 10, Fuel Poverty surrounded by its circle of needs

Quick wins

• ‘Think warmer this winter’ programme of cold weather services

• Awareness raising activity

• Directory of services

In socialisolation

Reducing quality of life

Premature death

Deteriorating physical

health

Living in cold and

damp conditions

SedentaryLife -style

Vulnerable older

people

Global fuel supply

Global fuel costs

Global factors

In need of Fuel

Lacking healthy

Food

Having mental

health Issues

Being in poverty &

debt

Living in

poverty

Living in Unsuitable

HousingTransient HousingSolution

Inappropriately

housed

LandlordnegligencePoorly

maintained / insulated / heated

housing

Increasing global

carbon footprint

Vulnerable Older People Living in Fuel Poverty

Personal choice / systembarriers

Home security / safety

issues

Area prone to crime

In need of social

care / support

Ongoing pilot

• Circles of Need as ‘knowledge architecture’• Consistent framework to pull together diverse

leaning across topics• A holistic structure to needs - avoid lots of

specific information but no bigger picture• Body of evidence to influence effective fuel

poverty strategy

Ongoing pilot

Accumulating learning re. Fuel

Poverty in Older People in

Chorley

Front line using Fuel Poverty

data to diagnoseneeds and design

solutions

Additional data, updates and Area

learning

Improved diagnostic tools and up to date service data

Customer getting an holistic

assessment and co-design of solution

during one visit

Better targeted support

Contributing to anonomisedinformation

Learning and outcomes

• Some key findings

• Outcomes:- Success of ‘Think warmer this winter’- Positive results from initial pilot

• Future opportunities