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Meera MahabalaProgram Manager

Online Channel Management

Disclaimer

© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other

product names are or may be registered trademarks and/or trademarks in the U.S. and/or other

countries. Other names and brands may be claimed as the property of others.

The information herein is for informational purposes only and represents the current view of

Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to

changing market conditions, it should not be interpreted to be a commitment on the part of

Microsoft. Microsoft cannot guarantee the accuracy of any information provided after the date of

this presentation. All product release dates and features specified are preliminary based on

current expectations, and are subject to change without notice. Microsoft may make changes to

specifications and product descriptions at any time, without notice.

Sample code included in this presentation is made available AS IS. THE ENTIRE RISK OF THE USE

OR THE RESULTS FROM THE USE OF THIS CODE REMAINS WITH THE USER.

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INFORMATION IN THIS PRESENTATION. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR

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Microsoft products are not intended for use in medical, life saving, or life sustaining applications.

Session focus

Centralized Omni-Channel Management

E-Commerce POS

IT Pro Experience

UX Improvements

Flexible, Scalable & Extensible Infrastructure

Search driven Shopping Experience

OOB “Starter” Storefront

Hardware Improvements

Time ClockCustomer Orders

ImprovementsPayment Processing

Commerce Data Exchange (CDX)

Commerce Run Time (CRT)Storefront Extensibility POS Extensibility

Merchandising & Inventory Improvements

Payment ProcessingBI/ReportingOrder Management &

Fulfillment

Customer ManagementChannel Management &

PublishingCatalog Management,

Enrichment & Publishing

Scale/Performance Upgrade & SupportMonitoring & DiagnosticsRapid StartSetup/Deployment

Administration Experience

Payments Extensibility

Customer Management

CRT Services Omni-Channel

Workflows

Pricing, Shipping & Taxes

Search, Scan Improvements

Pain points and challenges

Changing business processes

Multiple channels and decentralized configuration

Deployment and Rollout

Key investments

Retail organization model

Centralized configuration

Complete integrated solution

Life cycle management

Online store definition

Retail organization modelModeled as a retail channel and can be added as part of the organization hierarchy

Financial dimensionAn online channel can be mapped to a financial dimension for management reporting

Navigation hierarchyA navigation hierarchy can drive the browse experience for an online store

Online store integrationAll connection properties for the online store are set up using this entity

Online store conceptual model

Online store

Navigation hierarchy

1

Customer1

Store location group

*

Language*

Currency1

Assortment*

*

Catalog*

Channel and product

attributes

*Payment account

and method*

Modes of delivery

*

Price group *

*

Online store attributes

Channel product attributes

Category product attributes

Channel attributes

Online store attribute metadataRefinable Searchab

leRetrievable

Online store attribute metadataSortable

Queryable

• List of mode of delivery is configurable• Mode of Delivery is associated

with a product & channel• Configuring shipping charges

Customer specific charges Type of charges : Fixed, Pieces, Percent Ability to integrate shipping carriers and

have a markup charge

Shipping configuration

• Applicable tax codes • Customer group for destination based taxes• Sales Price includes sales tax

Sales Tax

Architecture

Online store publish

Microsoft Dynamics AX 2012 Retail

Online store

Channel publish

Hierarchy and

properties

Products

Commerce Runtime

Catalog publish

Channel publishing

Snapshot related entities

(AX)

Synchronize tables ( CDX- Sync)

Create term sets

and standard content types

(SP 2013)

Acknowledge status to

AX(CDX-Real

time Service)

Channel publishing status

Draft

Publish Error

In progres

s

Publish

EditEdit

Online store – major updates

Dynamics AX 2012

Commerce Runtime

Online store-live

Commerce Runtime

Online store-post live

Online store-live

Online store-pre-live

Online store live

Online store setup

Install the online store

Set up online store integration

Retail channel navigation hierarchy

Online store configuration & publish

Manage online store products

Demo

Online Channel Management

Key takeaways

Centralized configurationAbility to manage all data and configuration in Microsoft Dynamics AX

Metadata managementAbility to manage online store data and experience in Microsoft Dynamics AX

Life cycle supportAbility to roll out major updates

PublishingAbility to make all configuration available in the channel

Q & A

© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.