Medical BookAl Khor Community Medical Centre

TABLE OF CONTENTS

We have made every effort to keep the information in this booklet accurate. Any changes, updates or circulars will be notified on the share point company web page which employees can access. http://portal/SitePages/Home.aspx

Message from the Chief Employee Development & Welfare OfficerMessage from the Manager (Medical Services)Important contactsWhat is Primary Health CareDependent EligibilityDental ServicesMedical Clinic informationSpecialty Clinic TimesWhat do I do when I arrive?Immunisation clinic Specialty ClinicsPharmacyLaboratoryMedical and Dental ClaimsAuthorized sick leavePatients’ Bill of Rights and ResponsibilitiesSuggestions and ComplaintsAKCMC Medical Team

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The continuing success of any community is dependent on the health of its residents.

Al Khor Community Medical Centre (AKCMC) offers free, comprehensive medical and dental care to the community. In addition to treating employees and their families, health care indicators are monitored to development preventative strategies to maintain an active, healthy community, and a productive workforce.

It has been my pleasure to witness and contribute to the development and expansion of AKCMC, the first JCI accredited Primary Healthcare facility in Qatar.

AKCMC maintains bench marked standards and are committed to continuous improvement.

As you will see in this booklet, AKCMC offers a wide range of services to meet the ever growing and changing needs of the community.

I wish you all the best of health

From the

CHIEF EMPLOYEE DEVELOPMENT & WELFARE OFFICER

MESSAGE

Mr Erhama Al KaabiChief Employee Development & Welfare Officer

RasGas Co. Ltd.

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EMERGENCY Telephone: 999

AL KHOR COMMUNITY Medical Clinic Opening hours Sunday to Thursday 7.00 am to 7.00 pm Saturday 8.00 am to 12.00 pm TELEPHONE: AKCMC Medical 4473-5777 AKCMC Medical 4473-5701 AKCMC Dental 4473-5705

Community Offices TELEPHONE: Security Emergency: 4472-2600 Administration Office: 4473-4555 (For transport information in AK Community and to Hamad AlKhor)

HAMAD MEDICAL CORPORATION Al Khor (North) Hospital 4474-5251 Hamad Hospital Doha 4439-2600

DOHA CLINIC Al-Ahli Hospital 4489-8434 / 4489-8888

Important Contact

Numbers

The Al-Khor Community Medical Centre is a state of the art, purpose built, fully computerized Health Centre. It is a joint venture between RasGas and Qatargas and was opened in June 2002.The Al-Khor Community Medical Clinic has been accredited by the Joint Commission International and the Faculty of Occupational Medicine (Ireland). It is staffed with multidisciplinary healthcare professionals, of various nationalities, to reflect the diverse multicultural mix within the Community. Arabic, English, Hindi Urdu, Malayalam, Tagalog, Javanese, Acehnese, Gujarati, Tamil and Indonesian languages are spoken.It is our philosophy to provide confidential and comprehensive medical, dental and nursing care to the residents of Al-Khor Community and meet their health requirements in an efficient, professional and respectful manner. Our key objective is to provide an optimal level of primary care and to continue to develop our services to meet the needs of a growing community. It is also our philosophy to encourage and maintain a healthy lifestyle.The Medical Centre therefore acts as a focus for health education, prevention and promotion. Our vision is to ensure a safe, healthy and friendly environment for residents of the Community to enjoy a state of good health.

From the MEDICAL SERVICES MANAGER

Dr. Nigel J. ShanksMSc, MD PhD MRCGP FRCPE FFOMI MBA

MESSAGE

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WHAT IS PRIMARY HEALTH CARE?Primary health care is essential health care made universally accessible to individuals and families in the community by mean acceptable to them through their full participation and at a cost that the community and country can afford. It forms an integral part both of the country’s health care system of which it is the nucleus and of the overall social and economic development of the community.

Who Health Organization (WHO)

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AL-KHOR COMMUNITY MEDICAL CENTRE MISSION

HEALTH PROMOTIONAKCMC is proactive in providing a range of health promotions and health education for the community.

Our mission is to provide a pacesetting level of primary health care in medical, occupational health and dental care, to support our people and our business. We aim to lead with initiatives that will encourage a healthy lifestyle and sense of wellbeing for our people and their families both at work and at home in their community.

In addition to Family Physicians, AKCMC also has Practitioners who specialise in Paediatrics, Obstetrics & Gynaecology, Internal Medical and Occupational Health.

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Eligibility of employee’s dependents is defined as follows:

The eligibility is determined by the Human Resources Departments of RasGas, Qatargas and Qatar Petroleum companies.

Company sponsored Expatriate Employees:

husband is an eligible dependent.

to permanent inability to work on medical grounds.

For Qatar Nationals:

on employee.

permanent inability to work on medical grounds.

Non-sponsored expatriate employees:

DEPENDENT ELIGIBILITY

Employees and their families are only eligible in the clinics that are closest to their living location, (i.e.):

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What do I do if I need to see a dentist?The dental and hygienist services always require an appointment. Priorities are given to RasGas and Qatar Gas employees.

If you have dental appointment, please arrive early to register at the dental reception situated in the dental department and collect you queuing number and wait for the assigned clinic/room to call your number. It is important that you arrive at the clinic on or before your appointment time.

The clinic is staffed by four full time dentists covering two shifts. There are also two hygienists and trained dental assistants. There are six dental suites in Al-Khor Community Medical Centre.

Dental services are for RasGas and Qatargas employees and their eligible dependents only. Contractors and third parties are not eligible to use the dental services. Essential dental services are provided in line with the companies HR Policy, Procedures and Guidelines.

DENTAL SERVICES

Sundays to Thursdays: 7:00 am - 7:00 pm (Last appointment registration time is 6.30pm)

Saturdays: 8:00 am - 12:00 pm

Emergency consultations take place between 7.00 and 8.30 am. See below for details.

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Routine dental services include:

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The below following are categorized also as emergency conditions due to severe pain:

and smoothing of the sharp edges of the filling

Sundays to Thursdays

7:00 am - 8:00 am (first dental appointment starts at 8:30am).

The emergency dental services operate on a first come first served basis however; employees will always have priority for these services and will be seen before non-employees. The emergency services should not be abused or used to bring forward scheduled appointment. The following are catagorised as emergency conditions:

1. Fractured jaw or fractured teeth after trauma

2. Uncontrolled bleeding 3. Severe dental pain due to exposed

dental nerve 4. Localized or generalized swelling of

mouth or face due to infection

Emergency Timings

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A doctor’s walk in clinic for urgent cases will also be available on Saturdays from 8.00am to 12.00pm. There is no blood sampling or issue of certificates performed on this day. Last time for registration is 11.30 am, however in the case of an emergency patients will be seen up to 12.00 pm.

A mandatory medical staff meeting is scheduled on Thursdays from 11:00 am to 12:00 pm. All clinical staff attend, however in the case of emergencies staff will be available.

MEDICAL CLINIC TIMES CLINIC HOURS

Emergency

All the AKCMC doctors are trained in advanced life support.

is an emergency.Appointments

growing community. In order to attend these clinics, an appointment must be made at reception. This allows for an easier flow for patients and doctors and minimizes waiting time.

for a consultation.

where you will be assessed, treated and an appointment will be arranged with a specialist on a priority basis.

What do I do if I need to see a doctor?

Walk In Clinic

availability. You may see a doctor of your choice if you have a prior appointment. Last patient registration is 5.00 pm; however, emergency cases will be seen up to 7.00pm.

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Specialty clinicsDedicated specialty clinics are provided weekly by AKCMC. These are operated on an appointment only basis.

TYPE

Well Child/ Paediatric Clinic

Chest Clinic

Lipid/ Cholesterol Clinic

Ante Natal Clinic

Well Adult Clinic

Diabetic/ Hypertension Management Clinic

Well Women/Gynaecology Clinic

Child screening Clinic

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Immunisation clinics

Child immunisation clinics are walk in clinics and are held on;Sunday Immunisation 7.00 am to 11.00 amWednesday Immunisation 1.00 pm to 4.00 pm*please submit a record of all previous immunization taken

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WHAT DO I DO WHEN I ARRIVE AT THE CLINIC?

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Children must always be accompanied by an adult and will not be seen by any medical or dental staff without a parent/guardian or teacher present.

There is a strict policy of no drinking or eating in the clinic. Please respect this rule, as it is important to keep the clinic clean.

All medical and dental information at the Al-Khor Community Medical Centre is computerized and kept confidential.

For each subsequent visit, you must register at front desk. You will then be given an assigned queuing number. Patients should take a seat in the waiting area until your number is called on the screen.

Inside the assessment room a nurse will carry out a preliminary assessment to assist with patient management.

Once these details have been provided, please keep your queuing number and wait for the assigned doctor to call your number on the screen.

Please always register at reception.

If this is your first visit your eligibility will be confirmed based on company’s Human Resources register.

In addition you will be required to provide all/some of the following information:

treatment

have a health card, please refer your nearest government hospital for application. These health cards are issued as part of the Qatar Health Governance).

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assigned nurses. If your baby is 2 months, 1 year old or has missed any of his/her previous vaccinations, please make an appointment for the well-child clinic held every Monday.

Law No. 17 of 1990 on Protection from Infectious Diseases) in Qatar and given in line with the recommendations of the Ministry of Health, State of Qatar. Parents will be provided with a schedule on their first visit.

AKCMC.

hours, as vaccines have specific temperature requirements to maintain quality.

burning at the injection site. A small hard lump may persist for some weeks or more. There is no cause for concern and the symptoms will gradually disappear.

the manufacturer’s instructions.

up to date to prevent the occurrence of childhood diseases. Please attend the Well Child clinic if you are unsure or wish to discuss

reference.

food and medication or has had a convulsion (fit) in the past.

IMMUNISATION CLINIC

Every Sunday 7:00 am to 11:00 am

Every Wednesday 1:00 pm to 4:00 pm

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WELL WOMAN / GYNEACOLOGY CLINIC

This clinic is staffed by specialist female doctors and nurses. The clinic aims to provide the following services

conditions

are taken in order to screen for cervical cancer. You will be advised by the doctor on the frequency of this screening. Please bring your Hamad Health Card, as all samples are analysed by Hamad Hospital.

If any abnormalities are detected, the patient will be immediately referred to a specialist centre.

Specialty Clinics

All specialty clinics operate on an appointment only basis.

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This clinic aims to:

asthma, chronic obstructive pulmonary disease(COPD), chest infections, coughs or other respiratory diseases.

monitor treatment when appropriate.

medications.

and monitoring asthma, COPD and other respiratory diseases.

may impact respiratory diseases.

providers.

Please bring all your medications or a record of previous and current treatment to the clinic.

CHEST CLINIC

This clinic serves children up to the age of 14 years. Children must always be accompanied by an adult.

to minimize emergency visits

Educate parents and patients about:

asthma and allergy, for regular and acute

medications

nebulizers.

PAEDIATRIC CLINIC

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WELL CHILD CLINIC

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This clinic is for children who:

had previous vaccines outside Qatar

Community Medical Centre

general paediatric advice

This clinic is for children who:

check ups

ups

locationsAKCMC works in conjunction with the Al Khor schools to timetable routine checkups.

HEALTHY CHILDSCREENING CLINICDaily 1.00 pm to 2.20pm

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The well adult clinic is run for community residents to have

This helps in early diagnosis of diseases that often have no symptoms initially (such as diabetes and high blood pressure, some cancers) but may have long term complications (such as stroke or heart attack)

We recommend that all newly registered adults make one initial appointment with this clinic. Further appointments are advised depending on age and individual risk. AKCMC recommends that all adults under the age of 40 years have at least one health check up every 5 years.

A detailed history and examination will be carried out where your height, weight and blood pressure is measured followed by a clinical check by the doctor.

The doctor may order additional tests such as an ECG, body stats, and checks for hearing; vision and lung function as well as some blood investigations. Healthy adults may not need any tests at all!

Do keep your follow up appointments to discuss test results and management plans with the doctor to complete your checkup.

Please feel free to ask any questions or concerns that you may have regarding your health, diet and lifestyle.

WELL ADULT CLINIC ANTENATAL CLINIC

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for regular routine check-ups. The first appointment with the obstetrician is typically at 12 weeks gestation, unless otherwise indicated. These are conducted by the female doctors at the Al-Khor Community Medical Centre, who are qualified in obstetrics and gynaecology.

advise on the frequency of check-ups to suit you and your baby’s needs.

Blood pressure , as there may be a risk of developing hypertension during pregnancy.

Weight. Urine is tested to ensure that there is no infection

as well as screening for sugar (diabetes) and protein (pre-eclampsia).

Blood investigations will be conducted as necessary Ultrasound examinations are performed as required.

which growth and pregnancy progress are monitored. It is here that you will be able to hear your baby’s heartbeat. Fetal movements are generally felt from 18-20 weeks.

Supplemental medicines (Iron and Folic Acid) may be advised and prescribed by the doctors to take during the course of your pregnancy to prevent anemia.

referred for further follow-up and subsequent delivery.

movements during your pregnancy or are concerned in any way, please contact the medical center or North Hospital Emergency for advice.

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DIABETES AND HYPERTENSION MANAGEMENT CLINIC

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This clinic aims on improving lifestyle, encouraging regular monitoring and providing opportunities for visiting your specialist doctor for regular assessment and management.

and/or raised blood pressure (hypertension).

record of any medications that have been prescribed previously.

where the vital signs are recorded. A blood sugar by finger prick sample is usually performed before they see the physician.

by a detailed examination.

treatment based on international guidelines. These include but not limited to

Retinal Eye examination including a dilated fundus examination annually to rule out retinopathy.

Feet examination and podiatric care including neurological and vascular examination.

Recommended blood tests at regular intervals including Lipid profile, HbA1c, Kidney functions.

Urine tests to detect and prevent kidney involvement in diabetes.

Nutritional assessment and advice regarding a healthy diabetic diet.

Exercise encouragement and weight losing advice in overweight patients.

Education regarding the disease and its complication and effectively dealing with it.

Echocardiography done for high risk patients Medications are reviewed on each subsequent visit and

changes are made if required, aiming to maintain optimum blood sugar and blood pressure levels.

LIPID/ CHOLESTEROL CLINIC Lipid/ cholesterol clinic will:

� Identify adults with abnormal cholesterol levels.(Dyslipidemia)

and clinical assessment.

physical examination).� Smoking history � Calculate your risk of having cardiovascular disease � Compile a treatment plan.� Follow up the treatment plan periodically, evaluate

your progress and make changes if necessary according guidelines.

� Assist in improving the compliance rate with medication.

� Lipids, risks, signs, CVD, smoking, exercise and diet. Management for dyslipidemia, including lifestyle

modification and types of drugs. The benefits and side effects of dyslipidemia

medications.

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PHARMACY

employees and dependents

AKCMC doctors

been approved by the State of Qatar Pharmaceutical Board and by the GCC countries.

needs of the patient and in line with medical guidelines.

dependents only.

the medicine was prescribed. It is extremely dangerous to give drugs prescribed for one patient to another.

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morning.

hormone profiles take longer, up to 2 weeks. Please make an appointment with your doctor to collect your blood test results.

RasGas and Qatargas provide an allowance for renewal of HMC Cards.

LABORATORY

previously arranged with your doctor.

Please ensure that is it valid. The laboratory cannot process samples with expired health cards. Cards can be renewed instantly online.

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and approved as per the Qatargas and RasGas Human Resources Policy and Procedures.

departments for clarification.

receipts will be accepted. To support these claims medical discharge summary and bills should be submitted to your HR respectively.

employee’s bank account.

AUTHORIZED SICK LEAVE

MEDICAL AND DENTAL CLAIMS

Your rights as a patient at the Al Khor Community Medical Centre

regardless of gender, race, age, culture, disabilities, or religious beliefs.

services and health care practitioners.

Patient Bill of Rights and Responsibilities

Your health care at the Al-Khor Community Medical Centre is a co-operative effort between you and the staff at the medical centre.

concerning your diagnosis and treatment from the RasGas Medical Services Centre.

the information will be made available to a next of kin, parent or guardian.

by the health care professional including appropriate assessment and effective management.

law, and to be informed of the medical consequences of that action.

regarding the medical care provided except when required by law or RasGas Medical Services Centre policies and procedures.

and records pertaining to health care will be treated as confidential except when required by law or RasGas Medical Services Centre policies and procedures.

the release of records, except when required by law or RasGas Medical Services Centre policies and procedures.

RasGas Medical Services Centre will make all reasonable efforts to provide requested services.

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the RasGas Medical Services Manager.

management.

Your responsibilities as a patient at the Al Khor Community Medical Centre

explanation of the diagnosis, treatment, prognosis or any instructions.

medications, follow-up visits, education recommendations and other essential steps in the treatment plan, and to notify the RasGas Medical Services Centre if this plan cannot be followed if problems develop.

Centre personnel in a respectful manner.

notify the Medical Centre in advance in case of cancelled appointments.

Services Centre policies and procedures pertaining to medical and dental care.

as much information as possible to assist in the assessment of your medical needs.

SUGGESTIONS, COMMENTS AND COMPLAINTS

range of services available in the medical centre.

entrance. Forms can be obtained at the front desk.

and your participation and constructive comments are used help improve the services offered.

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However, should there be any problems please direct your complaint directly to the Head of AKCMC (Medical/Dental) or Medical Services Manager. All complaints will be reviewed and investigated and referred back to the complainant. Patient suggestion/complaint forms are available at the reception.

will be investigated and referred to the relevant HR department.

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AL KHOR COMMUNITY MEDICAL CENTRE STAFF

MANAGER

MEDICAL DOCTORS

Dr. Nigel J. ShanksMSc, MD, PhD, MRCGP,

FRCPE, FFOMI, MBA

Dr. Iyad Bardaweel

MBBS, MPH, MRCGP (Int),

Family Physician

Dr. Pushkala Menon

MBBS, MS, ENT

Family Physican

Dr. Amani Ghasoub

MBBS, DCH, MRCGP (Int), Specialist, Family Physician

(special interest Paediatrics)

Dr. Mohammed Al-Naemi

MBBS

Family Physician

Dr. Hala Gabir

MBBS, MRCGP (Int), FM BS Pharm, Specialist,Family Physician

Dr. Asadullah Khan

MBBS, MRCP, LFOMI, DoccMed, Specialist, Internal Medicine,

Occupational Medicine

Dr. Charmaine D’Souza MBBS, MD, MRCOG, MRCGP (Int), Head of Medical (AKCMC), Senior

Specialist Obstetrician and Gynaecologist, Family Physician

DENTAL DOCTORS

Dr. Abir Jamil

Dental Oral Surgeon, BDS, Head of Dental (AKCMC), Senior Specialist Dentist

Dr. Namita Joshi

BDS, MDS, MFD, RCS, Senior Specialist Dentist

Dr. Hanin Daas

BDS, Senior Practitioner, Dentist

Dr. Lolwa Al-Mohannadi

BDS, Senior Practitioner, Dentist

PHARMACISTS

Doreen Basco

BS Pharm

Gloria Camacho

BS Pharm

DENTAL HYGIENISTS

Beatriz Millare

BDS

Divina Elorde

BDS

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MEDICAL NURSES

DENTAL NURSES

Yasmeen Sabieno

BSN

Catherine Fortaleza

BSN

Cesar Pulanco

BSN

Elizabeth Joseph

GN

Gloria Oliveros

ASM

Morita Mangilit

BDS

Jessica Atilano

BSN

Riza Cardenas

BDS

Hesty Ekowaty

BSN

Julep Cabagtong

BSN

Jay Regalado

BSN

Hernawah Tahir

BSN

Nadia Haddad

GN

Susan Martinez

BSN

Simi Chakradharan

GN

Ma. Camille Austria

BSN

Ivy Gemora

BSN

PATIENT CARE ASSISTANTS

Rozalina Armen

BBA

Annie Gomez

BSC

Jona Santiago

BSBA

Sally Manasala

BSN

Abdulhalim Ahmed

BSCS Asma Al-ShahwaniEma Zuhra

DHRM

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Al Khor Community Medical Centre : 4473 5777, 4473 5701Al Khor Hospital : 4474 5555, 4439 4444