MEDEX Global SolutionsPresentation for

theState University of New York

October 2010

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The Power of ONE

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Services & Benefits

• Monitoring of Treatment

• Facilitation of Hospital Payment

• Continuous Updates to Family and SUNY Administrator (HIPPA compliant)

• Medical Evacuation to nearest appropriate facility=Transport to Higher Level of Care

• Transportation to Join Hospitalized Member =3 day family reunion benefit with $2,500.00 economy airfare benefit

• Transportation after evacuation

• Security/Political Evacuation benefit of $100,000.00 per person per emergency security situation with 7 day window.

• Return of Dependent Children

• Emergency Travel Arrangements

• Repatriation of Mortal Remains

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OFAC Excluded Countries - Office of Foreign Assets Control

• CUBA – medical/political/security evacuations excluded

• IRAN – political/security evacuations excluded

• NORTH KOREA – political/security evacuations excluded

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Medical Evacuation

Emergent and unforeseen medical condition and need for immediate treatment

Low level of care available for the specific treatment needed

Emergent need for rehabilitation or further treatment

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Emergency Response Center –The Heart of MEDEX

• Located in Baltimore, MD / Back-up in Houston, TX• 24/7/365 case management and monitoring• Staffed according to the international time zones for language capabilities and

cultural diversity• Communication hub for travelers, families, insurance companies, employers,

etc.• All calls recorded• Comprises:

– Chief Operating Officer– Medical Director – Director of the ERC– Assistance Coordinators– Team Leaders– Nurse Managers– Trainers– Resource Development– Security and Intelligence Professionals– Risk Management Team– Travel Professionals

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Assistance Coordinators

• Multilingual logistical experts

• Monitor treatment of patients

• Update family members and company, as necessary

• Ongoing milestones and training programs

• Update insurance company

• Assist with claims

• Assist throughout entire case, until no longer requested by patient or family

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MEDEX Physician Advisors

• Form a network of 72 global physicians• Skilled in more than 36 specialties and

subspecialties• Speak more than 35 languages• Credentialed every two years• Board certified, meet international

standards of medicine• Experts in evacuation process and

medicine in their region of the world• 24-hour availability• Knowledge of local medicine• Long Standing Commitment to MEDEX

Dr. Henry Wilde. Specialties: Infectious Diseases and Tropical Medicine, Internal Medicine. Languages: English, Thai, German. Serves on World Health Organization

expert committees, consultant to American Embassy in Bangkok

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Medical Resources

• 11,000+ preferred medical providers• 115 Centers of Excellence

– MEDEX certified evacuation destinations– Best and most advanced in region– Greatest diagnostic and treatment capabilities– Best nursing practices– Meet international standards of care– Work with international travelers– Pass extensive MEDEX credentialing process

• Maintain “Do Not Use” list

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Repatriation =return to home

Need for rehabilitation or further, ongoing treatment

Patient can not continue tasks due to an accident, illness or unforeseen medical condition

Repatriation of mortal remains

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Credentialed Air Ambulances

• More than 130 providers around the world • 450 aircraft that can be deployed on a

moment’s notice• Best onboard equipment and medical staff• Highest level of safety standards • Credentialed every three years, reviewing

aircraft, equipment, crews, training, and maintenance

– Quality assurance practices– Licenses and certifications– Flight crew and medical crew– Onboard equipment and medication– Tenure as an air ambulance company

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Pandemic Situations

In the event that a member is exposed or infected and requires medical care, the current MEDEX Secure program for the university will provide support in locating care and support transportation, should care be unavailable, to a facility capable of providing appropriate care. However, the existence of a disease, even one declared a pandemic, does not trigger either the indemnified medical or security benefits.  MEDEX can assist in arranging travel; however, the costs are not reimbursed.

In the event of a significant pandemic impact, indications are that travel will be restricted and that medical isolation or quarantine will be effected around the globe.  This will likely result in coordination and oversight of care on a localized basis because evacuations may be severely limited by travel and related restrictions, particularly because governmental resources may begin to control all care in many places.

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Medical Case Flow

Illness or Injury...Call comes into the

Emergency Response Center

MEDEX Medical Director and

Physician Advisor review medical report

Patient transferred to higher level of care, if

necessary

Care monitored or patient moved to

Center of Excellence

MEDEX monitors treatment

Regular updates to organization and

family

Assist family with travel arrangements

Patient safely returned to worksite or back

home

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Would you rather be here...

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...or here?

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Political or Security Evacuation Triggers

Home or host country evacuation notice - all citizens of a country must leave

State Department evacuation notice

All non-essential persons should leave

Expelled or declared “persona non grata”

Personal safety threatened

MEDEX deems situation unstable or dangerous

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Security and Intelligence Services

• Security Assessments anywhere in the world

• Dedicated 24/7 security personnel

• Capabilities in 200 plus countries, 500 plus non-US cities

• Manages 60 plus operations daily

• Extensive agent network in 250 major cities worldwide

• Evacuation services via air, ground and sea

• 24-hour monitoring of world events

• Continuous information delivery

• Destination intelligence

• Airline Intelligence and Aviation Safety

• Real-time intelligence offerings

– World Watch®

– Global Monitoring

– Travel Security Manager

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Emergency Evacuation Support

• Intelligence updates will keep you informed of potential and escalating conditions to allow you to properly manage the situation and not be caught of guard

• Ground, air and sea support for the prompt withdrawal of staff and dependents from a designated country or city

• The provision of necessary equipment and personnel to assist in a safe and cost effective evacuation

• The Evacuation Support involves four phases:– Warning– Preparation– Assembly– Evacuation

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Additional Services Offered

• Training and Planning– Crisis Management Planning– Executive Tabletop Exercise Services– Desktop Intelligence Assessments

• Risk Assessment– Risk & Vulnerability Assessments– Specialized Risk Assessments– On-Site Physical Location Assessments– Site Protection, Engineering and Design– Personal Protection Consulting– Advanced Technical Services

• Emergency Response– Emergency Response & Evacuation Mgmt. – Emergency Consultations– Post Incident Asset & Property Protection

• Retail Products– Travel Medical Insurance– Evacuation Protection– Travel & Communication Products – Medical Kits– Post Incident Services

• Legal/Financial Investigative Services– Background Screening– Pre-Employment Checks– Public Records Research (Local, State & Federal)– Surveillance (Undercover, Corporate, Domestic)– Patent & Trademark Violations– Locates / Skip Traces– Forensic Psychological Consulting– Financial / Asset Searches– Expert Testimony & Litigation Support– Other Investigative Support

• On-the-Ground Services– Secure Ground Transportation Services– Security Trained Drivers– VIP Meet & Greet– Executive Protection & Security Escorts– Special Events– Kidnap for Ransom and Extortion Response

• Aviation– Aircraft / Helicopter Charter Mgmt. – Charter Aviation Safety Audits– Aircraft Security Management

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Account Management

• You will be supported by a Client Relations Team that has more than 64 years of combined experience in the travel assistance industry

• Dedicated Client Relations Manager

– Establishes account-specific criteria and Case Handling Instructions

– Manages administrative functions– Provides utilization reviews– Gives product and program training

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Letters of Confirmation

SUNY”s medical evacuation benefit is unlimited but consulates and embassies need a dollar amount, therefore state that member is covered in excess of $50,000.00 USD as well as Euro 55,000 for medical evacuation and repatriation expenses, during his/her stay in Schengen countries for medical emergencies, including emergency evacuation and repatriation expenses.

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Bottom Line...Anywhere in the World, We Can Provide The Best Medical, Security, Travel, and Intelligence Solutions

That Exist Today

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MEDEX Online Member Center

• Information about your program• Detailed program description• Listing of international toll-free numbers• Online access to open cases through the Internet• Electronic ID cards

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MEDEX 360ºm Global Medical Monitor

• Available through your Member Center• Partnership with Harvard Medical

International• Health information for 236 countries

and territories:– Quality of care and hospital details

– Emergency care

– Medication, blood and medical supplies

– Paying for healthcare

– Vaccination and immunization

– Details for prevalent diseases

– Much more

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World Watch®

• Available through your Member Center• Security Information for 197 countries

and 300 cities:– In-depth risk forecasting and analysis

(political and security)

– Digital maps

– Real-time alerts

– Detailed and continuous coverage of breaking events

– Threat level ratings

– Country and city profiles

– Essential travel and cultural data

– Transportation concerns and safety

– Detailed airport information

– Calendar of significant events

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BEDBUGS OMG!!!!

• http://www.bedbugregistry.com/resources The New York metro area has the worst infestation in the United States, with over 4000 bed bug reports.

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is devoted to keeping your travelers safe and healthy. We have the compassion to deliver experienced, thoughtful,

and immediate support when you need it most.

The power of ONE.