Stories from the Front Line

Measuring Web App Performance Into and Across Cloud Providers:

Agenda• Introductions

• About AppNeta

• Monitoring cloud performance at QAD

• Q&A

Say Hello!

Damian RoskillChief Marketing Officer

AppNetadroskill@appneta.com

Alexander VerharenProgram Manager, R&D

QADayv@qad.com

About AppNetaAPM for the apps you develop, the business-critical apps you use and the networks that deliver them

100%SaaS platform

100B+daily metrics

100+countries

500+direct customers

End user experience drives business

The Big Picture

Apps are deployed in cloudy and containerized ways

Apps rely on other apps (APIs)

Mobile-based app users driving record levels of back-end load

The result: Increasing complexity, lower visibility

The Big Picture

How AppNeta Solves The ProblemThe only application performance platform that provides complete visibility from the

end-user through the network to the web application code

How AppNeta Solves The ProblemThe only application performance platform that provides complete visibility from the

end-user through the network to the web application code

How AppNeta Solves The ProblemThe only application performance platform that provides complete visibility from the

end-user through the network to the web application code

How does APM for IT Ops work? TruPath™ - Overview

Designed to actively and continuously monitor the key metrics that impact the application delivery

Gives IT Ops teams the in-depth visibility to ensure successful app delivery to end users

Only vendor with patented path technology to provide performance monitoring over any TCP/IP network (LAN, WAN, WLAN, SD-WAN, etc.) using ICMP (Layer 3) or UDP (Layer 4)

TruPath is a unique and patented technology that provides active, continuous and low overhead real-time network performance for every hop in the network path.

APM for AllUnite your teams with one platform for monitoring every web

application and the networks that support them

AppNeta Performance Manager

Code-level app performance monitoring TraceView

Synthetic transaction monitoring

AppView

Network health monitoring PathView

Application-aware traffic analysis

FlowView

About QAD• Leading cloud ERP provider, focusing on

manufacturing companies in industrial, automotive, medical and consumer products.

• QAD is global in software development as well as presence and delivery.

• For QAD customers, automating and controlling manufacturing processes requires very reliable application performance.

The QAD Environment• The QAD Product Center (QPC),

consists of virtual machines made available on demand through a self-service portal. Users are employees, partners and customers.

• An environment consists of a Linux VM with QAD software, demo data and a Windows VM to provide a virtual desktop experience.

QAD’s Problem • QAD is moving to deploy software in the cloud, away

from on-premise or local installs

• Users demand great experience

• Experience is hard to investigate in real time

• Problems can show up anywhere in the infrastructure or on the client/ISP end

● Needed tool to provide professional assessments to sales staff about the quality of their connection whether they are at home, visiting a prospect, etc.

● AppNeta deployed in QAD data center, monitoring all relevant network paths

● AppNeta deployed in major development offices as virtual or physical appliances, monitoring performance of QAD self-service portal○ Measurements: Performance SLA and Apdex

QAD’s Solution

The Result

Rejected

Cloud DecisionsHow does performance play into the decision to move applications to the cloud?

QAD’s New User ExperienceThe “Channel Islands” Initiative

• Define the user experience

• Ensure a future-proof foundation

• Prove experience throughout the development and deployment lifecycle

QAD’s Next Steps• Monitor the performance of the QAD application

for every instance deployed

• Integrate monitoring with DevOps experience

• Extend capability to QAD’s cloud customers

Summary• Being able to demonstrate application performance

satisfaction SLAs is expected, key when delivering in the cloud

• Network and application performance monitoring eliminates a significant amount of root cause analysis time

• AppNeta ties into QAD’s processes, so problems can be prevented and better decisions can be made

Q&A

Special Offer for Webinar Attendees

An extended one month trial offer of our APM for IT Ops product suite

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