Measuring and Managing Performance in Supply Chain and ...
Transcript of Measuring and Managing Performance in Supply Chain and ...
![Page 1: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/1.jpg)
www.scl.gatech.edu/mmpsclo
Supply Chain Management Series
November 4-6, 2015 | Atlanta, GA
Measuring and Managing Performance in Supply Chain and Logistics Operations
Paula FergusonLecturer, Georgia TechSupply Chain and Logistics Institute
Measuring and Managing Performance in Supply Chain and Logistics Operations
![Page 2: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/2.jpg)
MEASURING AND MANAGING PERFORMANCEPaula Ferguson
Lecturer, Supply Chain and Logistics Institute
![Page 3: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/3.jpg)
THE RELEVANCE OF PERFORMANCE MANAGEMENT
10/7/2015 3
Leadership Data ExplosionPerformance Improvement
![Page 4: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/4.jpg)
MANAGING AND MEASURING PERFORMANCE
10/7/2015 4
PERFORMANCE METRICS
Types
Quality
Principles
STRATEGIC USE
Perf. Improvement
Benchmarking
Project justification
DASHBOARDS
Alignment
Technology
Dimensions
![Page 5: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/5.jpg)
MANAGING AND MEASURING PERFORMANCE
10/7/2015 5
PERFORMANCE METRICS
![Page 6: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/6.jpg)
TYPE OF PERFORMANCE METRICS
FINANCIAL PRODUCTIVITY VELOCITY QUALITY
![Page 7: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/7.jpg)
PRINCIPLES OF PERFORMANCE METRICS DESIGN
0.1 Balance > between the four types
0.2 Alignment > with goals of the business
0.3 Control > over the metrics
0.4 Lateral Coherence > amongst metrics
0.5 Aggregability > upward
![Page 8: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/8.jpg)
CHARACTERISTICS OF PERFORMANCE METRICS
S
M
A
R
T
pecific
easurable
ttainable
ealistic
imely
![Page 9: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/9.jpg)
10/7/2015 9
DASHBOARDS
![Page 10: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/10.jpg)
PERFORMANCE DASHBOARDS ALIGNMENT
EFFICIENCY
LIQUIDITY
VALUE CREATION
PROFITABILITY
GROWTH
![Page 11: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/11.jpg)
TRIDIMENSIONAL PERFORMANCE DASHBOARDS
Perspective
Context
Object
![Page 12: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/12.jpg)
10/7/2015 12
STRATEGIC PERFOMANCEMANAGEMENT
![Page 13: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/13.jpg)
PERFORMANCE IMPROVEMENT
WHAT CAN’T BE MEASURED CAN’T BE IMPROVED
![Page 14: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/14.jpg)
PROJECT JUSTIFICATION
• Internal Rate of Return•Project Payback
•Net Present Value•Economic Value Added
•Return on Capital
![Page 15: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/15.jpg)
BENCHMARKING
![Page 16: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/16.jpg)
MANAGING AND MEASURING PERFORMANCE
10/7/2015 16
PERFORMANCE METRICS
Types
Quality
Principles
STRATEGIC USE
Perf. Improvement
Benchmarking
Project justification
DASHBOARDS
Alignment
Technology
Dimensions
![Page 17: Measuring and Managing Performance in Supply Chain and ...](https://reader036.fdocuments.net/reader036/viewer/2022081623/6156f9b3a097e25c764f9bb1/html5/thumbnails/17.jpg)
QUESTIONS?
Measuring and Managing Performance in Supply Chain and Logistics Operations
GeorgiaTechSCL
Georgia Tech Supply Chain & Logistics Institute
@GTSCL
http://www.youtube.com/gtsclwww.scl.gatech.edu/mmpsclo
Supply Chain Management Series
November 4-6, 2015 | Atlanta, GA
Measuring and Managing Performance in Supply Chain and Logistics Operations