MeasureIT Benchmarking Report · IT staff to all staff supported by IT 1.76% 3rd 1.00% 1.54% 1.89%...
Transcript of MeasureIT Benchmarking Report · IT staff to all staff supported by IT 1.76% 3rd 1.00% 1.54% 1.89%...
MeasureIT Benchmarking Report IT Staffing Metrics
Respondent Name:Sample Health CareCompany Name:Info-TechEmail:[email protected] Completed:Jun 08, 2012
Executive Summary
The following table identifies how your high level staffing metrics compare to those of your peer group.
Metric Your Metric Value Your Quartile Rank 25th Percentile Median 75th Percentile # of Peers
IT staff to all staff supported by IT 1.76% 3rd 1.00% 1.54% 1.89% 40
IT staff to all users 1.76% 3rd 1.00% 1.40% 1.79% 40
Annual gross revenue to IT staff $6,507,866.67 1st $6,741,327.27 $10,755,882.35 $15,714,285.71 40
Review the metrics that follow in more detail to determine how you compare to your peers.
Benchmarking GoesBeyond CostJustification/SavingsTo help you measure and optimize your IT department, there aresix key areas of benchmarking:
PerformanceAnalysis
Use metrics to benchmark, analyze, and track performance.
Diagnostics Metrics and benchmarking information can help diagnose problemareas early.
Decision Making Benchmarking metrics can help leaders make informed decisions withconfidence.
Goal Setting Set goals to better align spending with peer groups, and right-sizeoperational and capital budgeting with best practice IT shops.
Accountability Use benchmarking data to help management and staff understand whatthey’re accountable for — and why.
OngoingImprovement
Good benchmarking information can form the foundation for continuousimprovement in many areas — including IT staffing.
Staffing Metrics Overview
Custom benchmarking provides you with:
Metrics to help understand how yourIT staffing levels compare to yourpeersDetailed staffing metrics includingstaff activity, staff mix and staffexperienceAn interpretation of your resultscompared to your peer groupSuggested actions to consider tochange your resultsRecommended research to help youtake the steps necessary to optimizestaffing levels
Customized for You
Benchmarking compares your metrics to:
A custom peer group containingenterprises and organizations thatmatch you as closely as possibleYour peer group is defined bydemographic information, complexity,growth, and involvement inoutsourcing
Your Peer Group
Your Peer GroupBelow is the composition of your peer group based on your demographic information. Your peer group is comprised of others that are a close match toyou based on your industry, IT group size, number of users supported by the IT group, planned IT spending, gross revenue, and percentage of ITservices that are outsourced.
Our Graphs Explained
Peer Group Composition
100%
25%
40%
80%
43%
Industry:Health Care & Social Assisance
Number of IT FTE:25 - 50
% Outsourced:0% - 10%
Gross Revenue:$100 M - $500 M
Number of Users:1 K - 2.5 K
0 10 20 30 40 50 60 70 80 90 100Percentage
Our Graphs ExplainedOur graphs are informative, simple to interpret, and show:
Median of all responses.Range of responses. Don’t compare yourself to a simple average.Knowing where you fall within a range can help determine how closelyyour results resemble the bulk of your peers.
Graph elements:
Orange dot or line: Value of your metric.Blue Line: Median value where 50% of respondents had a higher result and 50% of the respondents had a lower result.Grey Line: Range of responses from the 25th percentile (25% of metric values are lower) to the 75th percentile (25% of metric values are higher).
Interpretation:
On the grey line: Metric value falls within the middle 50 percent of respondents. Consider yourself in-line with your peers.Outside the grey line: Metric value is outside, either lower or higher than what is normally expected. Consider carefully why your value is extreme.This is an indicator of potential problems.
IT staff to all staff supported by IT
This table compares your metric value to various measurements:
Median value of your industryMedian value of your peer group85th percentile value reported in your industry15th percentile value reported in your industry
Please note that "your industry high" and "low" should show the 85th and 15th percentilesrespectively, not the absolute high and low which will almost always be outliers.
Overview
This chart compares the size of your ITorganization, relative to the size of the entireenterprise workforce, to your compositepeer group.
Generally, if your metric value is in-line withyour peers (on the grey line) the relativesize of your IT organization is reasonablecompared to your peers. If you fall beyondthe grey line, your staffing level exceedsthat of most of your peers. You shouldinvestigate what your organization is doingto require more staff or whether you areoverstaffed. If you fall short of the grey line,your staffing level trails that of most of yourpeers. If this is the case, you shouldinvestigate whether your organization ishighly efficient or whether you areunderstaffed.
Top Level Metrics
Your Metric Industry Median Peer Group Median Your Industry High Your Industry Low # of Peers
1.76% 1.46% 1.54% 2.00% 0.65% 40
1 1.2 1.4 1.6 1.8
Percent
0
IT staff to all staff supported by IT - Different Perspectives Overview
This chart compares the size of your ITorganization, relative to the size of the entireenterprise workforce, to different peergroups defined by single demographicfactors.
You can see, at a glance, how your relativestaffing level compares to otherorganizations with similar:
Size of your OrganizationRevenueInvolvement in OutsourcingSize of IT StaffIndustry
Your Metric Supported Users Median Revenue Median IT Percentage Outsourced Median IT Staff Median Industry Median
1.76% 1.55% 1.67% 2.00% 3.04% 1.46%
1 2 3 4 5 6
Percent
Main Industry
IT Staff Group
IT Percentage Outsourced
Revenue
Supported User Count
Annual gross revenue to IT staff
This table compares your metric value to various measurements:
Median value of your industryMedian value of your peer group85th percentile value reported in your industry15th percentile value reported in your industry
Please note that "your industry high" and "low" should show the 85th and 15th percentilesrespectively, not the absolute high and low which will almost always be outliers.
Overview
This chart compares the size of your ITorganization, relative to the total grossrevenue of the enterprise, to your compositepeer group.
Generally, if your metric value is in-line withyour peers (on the grey line) the relativesize of your IT organization is reasonablecompared to your peers. If you fall beyondthe grey line, your staffing level trails that ofmost of your peers. If this is the case, youshould investigate whether yourorganization is highly efficient or whetheryou are understaffed. If you fall short of thegrey line, your staffing level exceeds that ofmost of your peers. You should investigatewhat your organization is doing to requiremore staff or whether you are overstaffed.
Your Metric Industry Median Peer Group Median Your Industry High Your Industry Low # of Peers
$6,507,866.67 $9,314,035.28 $10,755,882.35 $20,000,000.00 $3,272,284.89 40
7500k 10000k 12500k 15000k
Dollars
0
Annual gross revenue to IT staff - Different Perspectives Overview
This chart compares the size of your ITorganization, relative to the total grossrevenue of the enterprise, to different peergroups defined by single demographicfactors.
You can see, at a glance, how your relativestaffing level compares to otherorganizations with similar:
Size of your OrganizationRevenueInvolvement in OutsourcingSize of IT StaffIndustry
Your Metric Supported Users Median Revenue Median IT Percentage Outsourced Median IT Staff Median Industry Median
$6,507,866.67 $8,250,000.00 $16,000,000.00 $7,500,000.00 $7,500,000.00 $9,314,035.28
0M 10M 20M 30M
Dollars
Main Industry
IT Staff Group
IT Percentage Outsourced
Revenue
Supported User Count
IT Managers as a percentage of all IT Staff Overview
This chart compares the number ofmanagers in your IT organization relative tonumber of IT staff to your composite peergroup, to enterprises of similar size and tothose in your industry.
A metric value beyond the grey line,suggests that you have more managersthan expected. Consider whether yourmanagers are doing much more than justmanaging, or consider whether you havetoo many managers for your organization. Ametric value short of the grey line, suggeststhat you have fewer managers thanexpected. Consider whether other staff aretaking on management duties, or considerwhether you have too few managers foryour organization.
IT Staff Growth
Second Level Metrics
0 5 10 15
Percent
Main Industry
Supported User Count
Peer Group
IT Staff Growth Overview
This chart compares how changes in yourIT staffing levels compare with changesexperienced by your composite peer group,by enterprises of similar size and by thosein your industry.
A metric value beyond the grey line,suggests that you have experienced greatergrowth than most of your peers. Considerthe rationale for this growth and whether,given company performance and economicconditions, this level of growth can bejustified. A metric value short of the greyline, suggests that you have experiencedslower growth or greater contraction thanmost of your peers.Consider the driversmotivating your slow growth or contractionand whether this pace is appropriate givencompany performance and strategicobjectives.
Staff Attrition
0 5 10 15 20
Percent
Main Industry
Supported User Count
Peer Group
Staff Attrition Overview
This chart compares your IT staff attrition tothat experienced by your composite peergroup, by enterprises of similar size and bythose in your industry.
A metric value beyond the grey line,suggests that you have experienced higherattrition than most of your peers. Considermotivating factors driving staff to leave yourorganization and what retention programsmight be warranted. A metric value short ofthe grey line, suggests that you haveexperienced lower attrition than most ofyour peers. Consider whether you areretaining poor performers and what stepsshould be taken to keep your organizationrenewing itself.
Second Level Metrics – Staff Mix by Employee Type
0 5 10 15
Percent
Main Industry
Supported User Count
Peer Group
Overview
This chart compares your IT staffing mix interms of full-time, part-time and contractstaff with that of your composite peer group,within enterprises of similar size and thesame industry.
Maintaining a mix of contract, full-time andpart-time staff permits organization flexibilityin assigning duties, acquiring point-specificexpertise and meeting temporary periods ofpeak demand. If your mix differssignificantly from your peers, considerwhether your organization has sufficientflexibility to affordably meet current andanticipated workload, or whether yourorganization may be incurring excessivecosts with too many contractors.
Second Level Metrics – Staff Mix by Employee Type
Detailed Staffing Metrics – Demographics and IT
0%
7.5%
21.05%
10%
6.06%
7.41%
6.25%
10%
93.94%
82.35%
0%
68.42%
Full TimePart TimeContract
You
Peer Median
Size Median
Industry Median
0% 20% 40% 60% 80% 100%
Detailed Staffing Metrics – Demographics and ITStaff Organization
= Your Peers = Your Industry
MetricMetricYourYour
MetricMetricPeerPeer
MedianMedianIndustryIndustry
MedianMedianQuartile BreakdownQuartile Breakdown
IT staff to all users 1.76% 1.40% 1.14%
Virtual To Physical Servers 20.00% 50.00% 16.67%
IT Staff to Workstations 3.00% 1.82% 1.82%
IT Staff to Thin Clients 15.00% 4.38% 2.00%
Average Percentage of IT Outsourced 2.40% 0.60% 0.00%
Change in Planned IT Spending 12.00% 2.00% 2.00%
IT Staff Who Are Remote IT Staff 0.00% 0.00% 0.00%
IT Staff Who Are On Call IT Staff 66.67% 11.11% 8.33%
IT Staff Who Are Female IT Staff 50.00% 32.00% 25.00%
IT staff who are senior IT managers 3.33% 5.26% 6.25%
Staff Growth Percentage AnticipatedIn Next Year
3.33% 2.11% 0.00%
Detailed Staffing Metrics – Staff Experience andPersonal Experience
= Your Peers = Your Industry
MetricMetricYourYour
MetricMetricPeerPeer
MedianMedianIndustryIndustry
MedianMedianQuartile BreakdownQuartile Breakdown
Average Staff Length Of Service 4.71 6.1486 5.7778
Staff With Length Of Service 2 Years 33.33% 18.75% 9.09%
Staff With Length Of Service 5 Years 50.00% 20.83% 20.83%
Staff With Length Of Service 10Years
10.00% 21.43% 22.22%
Staff With Length Of Service 20Years
6.67% 12.50% 0.00%
Staff With Length Of Service 21Years
3.33% 0.00% 0.00%
Average Staff Career Experience 6.63 9.381 8.9167
Staff With IT Related CareerExperience 2 Years
23.33% 5.56% 0.00%
Staff With IT Related CareerExperience 5 Years
33.33% 18.18% 18.18%
Staff With IT Related CareerExperience 10 Years
33.33% 30.00% 25.00%
Staff With IT Related CareerExperience 20 Years
3.33% 20.00% 20.00%
Staff With IT Related CareerExperience 21 Years
10.00% 8.33% 0.00%
Average Years Of Work Experience 26.00 20.0 17.0
Average Number Of Direct Reports 30.00 7.0 4.0
Average Discretionary Spending Limit $0.00 $5,000.00 $2,500.00
Detailed Staffing Metrics – Staff Activity = Your Peers = Your Industry
MetricMetricYourYour
MetricMetricPeerPeer
MedianMedianIndustryIndustry
MedianMedianQuartile BreakdownQuartile Breakdown
IT FTE Performing ApplicationsRequirements And Analysis
26.67% 12.50% 9.09%
IT FTE Performing Applications Design AndDevelopment
0.00% 6.90% 0.00%
IT FTE Performing Applications Testing AndQA
26.67% 5.00% 0.00%
IT FTE Performing ApplicationsMaintenance
26.67% 12.00% 11.11%
IT FTE Performing Applications Support InYour IT Group
26.67% 12.50% 9.80%
IT FTE Performing Help Desk AdministrationAnd Support
10.00% 12.50% 14.29%
IT FTE Performing WorkstationAdministration And Support
10.00% 16.67% 16.67%
IT FTE Performing Network AdministrationAnd Support
10.00% 8.33% 8.33%
IT FTE Performing Database AdministrationAnd Support
0.00% 4.55% 4.00%
IT FTE Performing Storage AdministrationAnd Support
10.00% 5.26% 1.96%
IT FTE Performing Server / SystemAdministration And Support
10.00% 10.00% 8.33%
IT FTE Performing Project Management 3.33% 6.00% 6.00%
IT FTE Performing Non Technical Planning /Administration / Financial
3.33% 5.26% 3.51%
IT FTE Performing Technical Planning /Architecture
3.33% 6.67% 2.86%
IT FTE Performing End User Training 0.00% 1.05% 0.00%
IT FTE Performing IT Security 3.33% 2.86% 1.75%