MeasureIT Benchmarking Report IT Staffing Metrics

Respondent Name:Sample Health CareCompany Name:Info-TechEmail:healthcare@infotech.comDate Completed:Jun 08, 2012

Executive Summary

The following table identifies how your high level staffing metrics compare to those of your peer group.

Metric Your Metric Value Your Quartile Rank 25th Percentile Median 75th Percentile # of Peers

IT staff to all staff supported by IT 1.76% 3rd 1.00% 1.54% 1.89% 40

IT staff to all users 1.76% 3rd 1.00% 1.40% 1.79% 40

Annual gross revenue to IT staff $6,507,866.67 1st $6,741,327.27 $10,755,882.35 $15,714,285.71 40

Review the metrics that follow in more detail to determine how you compare to your peers.

Benchmarking GoesBeyond CostJustification/SavingsTo help you measure and optimize your IT department, there aresix key areas of benchmarking:

PerformanceAnalysis

Use metrics to benchmark, analyze, and track performance.

Diagnostics Metrics and benchmarking information can help diagnose problemareas early.

Decision Making Benchmarking metrics can help leaders make informed decisions withconfidence.

Goal Setting Set goals to better align spending with peer groups, and right-sizeoperational and capital budgeting with best practice IT shops.

Accountability Use benchmarking data to help management and staff understand whatthey’re accountable for — and why.

OngoingImprovement

Good benchmarking information can form the foundation for continuousimprovement in many areas — including IT staffing.

Staffing Metrics Overview

Custom benchmarking provides you with:

Metrics to help understand how yourIT staffing levels compare to yourpeersDetailed staffing metrics includingstaff activity, staff mix and staffexperienceAn interpretation of your resultscompared to your peer groupSuggested actions to consider tochange your resultsRecommended research to help youtake the steps necessary to optimizestaffing levels

Customized for You

Benchmarking compares your metrics to:

A custom peer group containingenterprises and organizations thatmatch you as closely as possibleYour peer group is defined bydemographic information, complexity,growth, and involvement inoutsourcing

Your Peer Group

Your Peer GroupBelow is the composition of your peer group based on your demographic information. Your peer group is comprised of others that are a close match toyou based on your industry, IT group size, number of users supported by the IT group, planned IT spending, gross revenue, and percentage of ITservices that are outsourced.

Our Graphs Explained

Peer Group Composition

100%

25%

40%

80%

43%

Industry:Health Care & Social Assisance

Number of IT FTE:25 - 50

% Outsourced:0% - 10%

Gross Revenue:$100 M - $500 M

Number of Users:1 K - 2.5 K

0 10 20 30 40 50 60 70 80 90 100Percentage

Our Graphs ExplainedOur graphs are informative, simple to interpret, and show:

Median of all responses.Range of responses. Don’t compare yourself to a simple average.Knowing where you fall within a range can help determine how closelyyour results resemble the bulk of your peers.

Graph elements:

Orange dot or line: Value of your metric.Blue Line: Median value where 50% of respondents had a higher result and 50% of the respondents had a lower result.Grey Line: Range of responses from the 25th percentile (25% of metric values are lower) to the 75th percentile (25% of metric values are higher).

Interpretation:

On the grey line: Metric value falls within the middle 50 percent of respondents. Consider yourself in-line with your peers.Outside the grey line: Metric value is outside, either lower or higher than what is normally expected. Consider carefully why your value is extreme.This is an indicator of potential problems.

IT staff to all staff supported by IT

This table compares your metric value to various measurements:

Median value of your industryMedian value of your peer group85th percentile value reported in your industry15th percentile value reported in your industry

Please note that "your industry high" and "low" should show the 85th and 15th percentilesrespectively, not the absolute high and low which will almost always be outliers.

Overview

This chart compares the size of your ITorganization, relative to the size of the entireenterprise workforce, to your compositepeer group.

Generally, if your metric value is in-line withyour peers (on the grey line) the relativesize of your IT organization is reasonablecompared to your peers. If you fall beyondthe grey line, your staffing level exceedsthat of most of your peers. You shouldinvestigate what your organization is doingto require more staff or whether you areoverstaffed. If you fall short of the grey line,your staffing level trails that of most of yourpeers. If this is the case, you shouldinvestigate whether your organization ishighly efficient or whether you areunderstaffed.

Top Level Metrics

Your Metric Industry Median Peer Group Median Your Industry High Your Industry Low # of Peers

1.76% 1.46% 1.54% 2.00% 0.65% 40

1 1.2 1.4 1.6 1.8

Percent

0

IT staff to all staff supported by IT - Different Perspectives Overview

This chart compares the size of your ITorganization, relative to the size of the entireenterprise workforce, to different peergroups defined by single demographicfactors.

You can see, at a glance, how your relativestaffing level compares to otherorganizations with similar:

Size of your OrganizationRevenueInvolvement in OutsourcingSize of IT StaffIndustry

Your Metric Supported Users Median Revenue Median IT Percentage Outsourced Median IT Staff Median Industry Median

1.76% 1.55% 1.67% 2.00% 3.04% 1.46%

1 2 3 4 5 6

Percent

Main Industry

IT Staff Group

IT Percentage Outsourced

Revenue

Supported User Count

Annual gross revenue to IT staff

This table compares your metric value to various measurements:

Median value of your industryMedian value of your peer group85th percentile value reported in your industry15th percentile value reported in your industry

Please note that "your industry high" and "low" should show the 85th and 15th percentilesrespectively, not the absolute high and low which will almost always be outliers.

Overview

This chart compares the size of your ITorganization, relative to the total grossrevenue of the enterprise, to your compositepeer group.

Generally, if your metric value is in-line withyour peers (on the grey line) the relativesize of your IT organization is reasonablecompared to your peers. If you fall beyondthe grey line, your staffing level trails that ofmost of your peers. If this is the case, youshould investigate whether yourorganization is highly efficient or whetheryou are understaffed. If you fall short of thegrey line, your staffing level exceeds that ofmost of your peers. You should investigatewhat your organization is doing to requiremore staff or whether you are overstaffed.

Your Metric Industry Median Peer Group Median Your Industry High Your Industry Low # of Peers

$6,507,866.67 $9,314,035.28 $10,755,882.35 $20,000,000.00 $3,272,284.89 40

7500k 10000k 12500k 15000k

Dollars

0

Annual gross revenue to IT staff - Different Perspectives Overview

This chart compares the size of your ITorganization, relative to the total grossrevenue of the enterprise, to different peergroups defined by single demographicfactors.

You can see, at a glance, how your relativestaffing level compares to otherorganizations with similar:

Size of your OrganizationRevenueInvolvement in OutsourcingSize of IT StaffIndustry

Your Metric Supported Users Median Revenue Median IT Percentage Outsourced Median IT Staff Median Industry Median

$6,507,866.67 $8,250,000.00 $16,000,000.00 $7,500,000.00 $7,500,000.00 $9,314,035.28

0M 10M 20M 30M

Dollars

Main Industry

IT Staff Group

IT Percentage Outsourced

Revenue

Supported User Count

IT Managers as a percentage of all IT Staff Overview

This chart compares the number ofmanagers in your IT organization relative tonumber of IT staff to your composite peergroup, to enterprises of similar size and tothose in your industry.

A metric value beyond the grey line,suggests that you have more managersthan expected. Consider whether yourmanagers are doing much more than justmanaging, or consider whether you havetoo many managers for your organization. Ametric value short of the grey line, suggeststhat you have fewer managers thanexpected. Consider whether other staff aretaking on management duties, or considerwhether you have too few managers foryour organization.

IT Staff Growth

Second Level Metrics

0 5 10 15

Percent

Main Industry

Supported User Count

Peer Group

IT Staff Growth Overview

This chart compares how changes in yourIT staffing levels compare with changesexperienced by your composite peer group,by enterprises of similar size and by thosein your industry.

A metric value beyond the grey line,suggests that you have experienced greatergrowth than most of your peers. Considerthe rationale for this growth and whether,given company performance and economicconditions, this level of growth can bejustified. A metric value short of the greyline, suggests that you have experiencedslower growth or greater contraction thanmost of your peers.Consider the driversmotivating your slow growth or contractionand whether this pace is appropriate givencompany performance and strategicobjectives.

Staff Attrition

0 5 10 15 20

Percent

Main Industry

Supported User Count

Peer Group

Staff Attrition Overview

This chart compares your IT staff attrition tothat experienced by your composite peergroup, by enterprises of similar size and bythose in your industry.

A metric value beyond the grey line,suggests that you have experienced higherattrition than most of your peers. Considermotivating factors driving staff to leave yourorganization and what retention programsmight be warranted. A metric value short ofthe grey line, suggests that you haveexperienced lower attrition than most ofyour peers. Consider whether you areretaining poor performers and what stepsshould be taken to keep your organizationrenewing itself.

Second Level Metrics – Staff Mix by Employee Type

0 5 10 15

Percent

Main Industry

Supported User Count

Peer Group

Overview

This chart compares your IT staffing mix interms of full-time, part-time and contractstaff with that of your composite peer group,within enterprises of similar size and thesame industry.

Maintaining a mix of contract, full-time andpart-time staff permits organization flexibilityin assigning duties, acquiring point-specificexpertise and meeting temporary periods ofpeak demand. If your mix differssignificantly from your peers, considerwhether your organization has sufficientflexibility to affordably meet current andanticipated workload, or whether yourorganization may be incurring excessivecosts with too many contractors.

Second Level Metrics – Staff Mix by Employee Type

Detailed Staffing Metrics – Demographics and IT

0%

7.5%

21.05%

10%

6.06%

7.41%

6.25%

10%

93.94%

82.35%

0%

68.42%

Full TimePart TimeContract

You

Peer Median

Size Median

Industry Median

0% 20% 40% 60% 80% 100%

Detailed Staffing Metrics – Demographics and ITStaff Organization

= Your Peers = Your Industry

MetricMetricYourYour

MetricMetricPeerPeer

MedianMedianIndustryIndustry

MedianMedianQuartile BreakdownQuartile Breakdown

IT staff to all users 1.76% 1.40% 1.14%

Virtual To Physical Servers 20.00% 50.00% 16.67%

IT Staff to Workstations 3.00% 1.82% 1.82%

IT Staff to Thin Clients 15.00% 4.38% 2.00%

Average Percentage of IT Outsourced 2.40% 0.60% 0.00%

Change in Planned IT Spending 12.00% 2.00% 2.00%

IT Staff Who Are Remote IT Staff 0.00% 0.00% 0.00%

IT Staff Who Are On Call IT Staff 66.67% 11.11% 8.33%

IT Staff Who Are Female IT Staff 50.00% 32.00% 25.00%

IT staff who are senior IT managers 3.33% 5.26% 6.25%

Staff Growth Percentage AnticipatedIn Next Year

3.33% 2.11% 0.00%

Detailed Staffing Metrics – Staff Experience andPersonal Experience

= Your Peers = Your Industry

MetricMetricYourYour

MetricMetricPeerPeer

MedianMedianIndustryIndustry

MedianMedianQuartile BreakdownQuartile Breakdown

Average Staff Length Of Service 4.71 6.1486 5.7778

Staff With Length Of Service 2 Years 33.33% 18.75% 9.09%

Staff With Length Of Service 5 Years 50.00% 20.83% 20.83%

Staff With Length Of Service 10Years

10.00% 21.43% 22.22%

Staff With Length Of Service 20Years

6.67% 12.50% 0.00%

Staff With Length Of Service 21Years

3.33% 0.00% 0.00%

Average Staff Career Experience 6.63 9.381 8.9167

Staff With IT Related CareerExperience 2 Years

23.33% 5.56% 0.00%

Staff With IT Related CareerExperience 5 Years

33.33% 18.18% 18.18%

Staff With IT Related CareerExperience 10 Years

33.33% 30.00% 25.00%

Staff With IT Related CareerExperience 20 Years

3.33% 20.00% 20.00%

Staff With IT Related CareerExperience 21 Years

10.00% 8.33% 0.00%

Average Years Of Work Experience 26.00 20.0 17.0

Average Number Of Direct Reports 30.00 7.0 4.0

Average Discretionary Spending Limit $0.00 $5,000.00 $2,500.00

Detailed Staffing Metrics – Staff Activity = Your Peers = Your Industry

MetricMetricYourYour

MetricMetricPeerPeer

MedianMedianIndustryIndustry

MedianMedianQuartile BreakdownQuartile Breakdown

IT FTE Performing ApplicationsRequirements And Analysis

26.67% 12.50% 9.09%

IT FTE Performing Applications Design AndDevelopment

0.00% 6.90% 0.00%

IT FTE Performing Applications Testing AndQA

26.67% 5.00% 0.00%

IT FTE Performing ApplicationsMaintenance

26.67% 12.00% 11.11%

IT FTE Performing Applications Support InYour IT Group

26.67% 12.50% 9.80%

IT FTE Performing Help Desk AdministrationAnd Support

10.00% 12.50% 14.29%

IT FTE Performing WorkstationAdministration And Support

10.00% 16.67% 16.67%

IT FTE Performing Network AdministrationAnd Support

10.00% 8.33% 8.33%

IT FTE Performing Database AdministrationAnd Support

0.00% 4.55% 4.00%

IT FTE Performing Storage AdministrationAnd Support

10.00% 5.26% 1.96%

IT FTE Performing Server / SystemAdministration And Support

10.00% 10.00% 8.33%

IT FTE Performing Project Management 3.33% 6.00% 6.00%

IT FTE Performing Non Technical Planning /Administration / Financial

3.33% 5.26% 3.51%

IT FTE Performing Technical Planning /Architecture

3.33% 6.67% 2.86%

IT FTE Performing End User Training 0.00% 1.05% 0.00%

IT FTE Performing IT Security 3.33% 2.86% 1.75%