Md Imran - CV

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MD. IMRAN 29, COLOOTOLA STREET,

C/o RED ROSE BAGS,

KOLKATA – 700073 (INDIA).

Career Objective

Exceptionally motivated with 4+ years of experience providing excellent customer support. Manages projects with insightful prioritization. Interested in a new challenges and an opportunity to use my skill and experience to the organization and enhance my skills for better future. Technical Skills:

Operating System:

Microsoft OS: Microsoft Windows Server 2008/R2, 2012/R2, Microsoft Windows XP, 7, 8/8.1 and 10. Linux OS: Knowledge of Client and Server based Linux OS. Macintosh OS: Working Knowledge. Other Application/Software: MS-Office, etc.

Networking:

Setting up IPv4 & IPv6 network, troubleshooting and maintenance of LAN/WAN in workgroup and

domain environment. Installing and configuring DHCP, DNS, proxy server, Internet connection sharing and Windows firewall

configuration. Also have knowledge of configuration of Routing: RIP, OSPF, EIGRP, SSH and Switching: VLAN, VTP, RSTP,

and PVST. Configuring, backup & restore of DVR/NVR configurations and data file.

Hardware:

PC maintenance, assembling and troubleshooting.

Utilities & Software’s:

Antivirus and 3rd party software’s installation, configuration and upgradation. Data Backup, Restore & Recovery.

Work Experience: Company name: Compware Systems & Service.

Company profile: This company works in the field of Information Technologies, providing sales & solution for all types of technical services including, but not limited to hardware, software, networking, client and server OS (Windows & Linux).

Designation: Desktop Support Engineer (L2). Duration: July 2013 – Present. Notice period: 30 (Thirty) Days or Less.

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Responsibilities (but not limited to):

Desktop Support Engineer (Level 2): (April 2014 - Present).

Windows Server: Installation/Configuration, Managing Server Roles & Shares, Building Windows Domains / Domain Controllers.

Windows Client: Installation/Configuration, Joining Workstation to Domain network. Active Directory Users & Computers: Creating & Managing User / Computer Accounts, Managing

Account Memberships, Resetting Passwords, & Managing AD OU Structure. Group Policy Management: Creating / Managing GPOs, Deploy Software / Files VIA GPO. Configuration of E-mail clients & Outlook express. Providing remote & face-to-face technical support to users of desktop, notebook, smartphone and tablet

devices. Following agreed procedures, respond to requests for assistance by providing information to enable

users to resolve their problems. Maintaining & escalating accurate records of all issues with resolution and contact details. Installation and routine maintenance of desktop, notebook, smartphone, tablet devices and cabling. Providing an effective interface between users and service providers supplying all necessary diagnostic

information according to procedures. Such other responsibilities that may be reasonably assigned from time to time. Configuring Android, Windows and iOS (Apple) handheld devices and tablets.

IT Sales & Support: (July 2013-Present).

Attending initial sales meetings and meeting the client. Determining a client's business requirements and whether the products being considered are suitable. Decide whether the software or hardware needs adapting to meet the client's needs. Answering any technical questions, the client might have. Presenting findings to a technical team to act on, and then to the client.

Previous Experience:

Hardware & Network Technician: (July 2013 – March 2014).

Inspect and install well-functioning computer networks, connections, cabling & manage components. Perform troubleshooting to system failures or bugs and provide solutions to restore functionality and identify bottlenecks to ensure long term efficiency of network. Test and configure software and maintain and repair hardware and peripheral devices. Evaluate network performance and find ways of improvement. Organize and schedule upgrades and maintenance without deterring others from completing their own

work. Do regular data backups to protect the organization’s information. Provide technical direction to co-workers on computer and network usage and offer comprehensive

advice and instructions Set up hardware and install, upgrade and configure software, hardware and drivers to ensure systems

remain updated. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly.

Free Lance – PC Technician: (2009 –2012).

Setting up / Upgrading a new PC or desktop system and installing required hardware/software. Diagnosing problems with computers & networks, repairing or replacing malfunctioning parts. Providing troubleshooting assistance in person, remote or over the telephone to users. Maintaining and servicing networks, printers, scanners and other computer peripherals, if required. Recommending and installing hardware/software and troubleshooting problems.

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Educational and Technical Qualification: • Bachelor of Commerce under Indira Gandhi National Open University, Kolkata in 2012.

• Completed training of Network Technologies Plus (NT+) Certification, as per the curriculum of MCSA, CCNA, RHCSA and Basic Networking, from Brainware Computer Academy, Kolkata in 2016.

• Completed Training of Red Hat Certified Engineer (RHCE) as per the curriculum of RHCE-Paper 255, from Brainware Computer Academy, Kolkata in 2016.

• Completed Advance Diploma in Multimedia, from ARENA Multimedia, Kolkata in 2008.

• Completed Training of Hardware and Networking as per the curriculum of A+ & N+ from Software Technology Group (STG), Kolkata in 2003.

Personal Skills:

• Have excellent interpersonal skills and determined to learn new technologies to meet the challenging

environment.

• Can work under pressure, with less supervision, under flexible hours, and handle target-oriented environment.

• Have good analytical and logical problem solving ability.

• Have ability to work independently and in a team environment.

• Have ability to communicate well with internal and external contacts.

• Have very keen interest in technology and to learn more about the subjects I am working on.

• Observing, concentrating and always dedicated to whatever I do.

Hobbies: Riding Bikes, travelling, listening to music, reading poems, newspapers and magazine. Extra-Curricular Activity: Participating in debates, elocution, and social works.

Personal Details:

Date of Birth: 21st September, 1986. Gender: Male. Marital Status: Single. Nationality: INDIAN. Language Known: English, Hindi, Urdu, and Bengali.

Relocation: Open. Passport Details: Passport No.: H-5921430 Name as in Passport: Md. Imran Nationality: INDIAN Gender: Male Date of Birth: 21/09/1986 Date of Issue: 05/08/2009 Date of Expire: 04/08/2019

I hereby state that all the above Information stated by me is true to the best of my knowledge and belief.

DATE: SIGNATURE PLACE: [MD IMRAN]

Md Imran - CV

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