MB&VInternational Service Solutions

Agenda

ATOMThe Tolls IndustryInnovationBenefitsIntegration of Enterprise Wide IT Service ManagementNOC and Call Center ConceptsSample DashboardsThe Bottom Line

A.T.O.M.Automated Transportation & Operations Mgmt.

A.T.O.M. is a state of the art metrics tool to afford clients a “Bird’s Eye View” of the state of their organization.

Since the integration of the award winning SunWatch NOC at the Florida’s Turnpike in 2004, MB&V has developed ATOM.

A packaged application of proven ITIL processes utilizing customized exception handling to integrate and monitor key systems within the Enterprise Architecture. ATOM affords a virtual drill down view of key telecommunication, Open Road Tolling, Dedicated Lanes and Violation Enforcements Systems, and custom specifiable applications and enterprise systems to deliver proactive root cause analysis.

MB&V’s monitoring at the device level through custom Management Information Base (MIB) and customizable eAlerts delivers award winning solutions supporting the Tolls Industry’s move toward All Electronic Tolling.

Current FocusThe Tolls Industry

The tolls industry is aggressively and competitively moving toward Open Road Tolling, All Electronic Tolling, Violation Images over Network and other industry specific technological innovations and advances. Competition in this field is fierce. Current annual revenue at the Florida Turnpike alone exceeds 700 Million dollars. In the 2009-10 fiscal year, over 388 Million dollars have been invested by the Turnpike Enterprise to replace outdated technology with leading edge solutions. The Florida Turnpike Enterprise is the recognized, global leader in the tolling industry. This trend is followed by the tolls industry nationwide.

MB&V, through its principals, has successfully delivered a world renowned IT Process Management Solution for this new trend in tolling. As of now, corporations the likes of Raytheon and Transcore are utilizing MB&V’s principal’s knowledge in their effort to fulfill contract obligations. Through the reputation of its principals and strong support at executive management levels of various organizations, MB&V is in a unique position to siphon not only low hanging fruit but establish itself as a major player in this field.

Business Solution PerspectivesInnovations

Principal the first to implement image over network capability for real time tolling in FloridaPrincipal the first to implement exception handling for open road tolling systems following ITIL Process.Awarded the IBTTA president’s award for the first and so far only ‘outstanding’ NOC (SunWatch)

Business Solution PerspectivesBusiness Benefit

Real-time monitoring of revenue & costImproved operations managementReal Time monitoring of flow of merchandise, payments, or servicesDashboards for proactive monitoring of exceptionsFaster dispatching and recovery of systemsImproved visibility through IT Service ManagementImplementation support for development efforts

Current FocusIntegrating Enterprise Wide IT Service Management

Service Level Mgmt.

Service Level Mgmt.

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Change Mgmt.

Security Mgmt.

Configuration Mgmt.RelationshipsInventory

What/Where

Asset$ TCO

CapacityMgmt.

AvailabilityMgmt.

Service ContinuityMgmt.

FinancialMgmt. For IT

ProblemMgmt.

ReleaseMgmt.

IncidentMgmt.

Service Desk

Exception Handling ManagementGraphic status display of key business functions

Exception Handling ManagementDrill Down to Component Level, i.e. Lane Technology

IT Services ManagementCompleted vs. Open Enhancement Projects

IT Services Process ManagementSystem Uptime and Availability Management

IT Services Process ManagementAgent Exception Mode Dashboard

IT Services Process ManagementWEB User Summary – Real Time website insight

The Bottom LineManagement Insight to Real Time Service Levels

A key component to success for any organizationExcellent opportunity providing competitive, on the edge ability.