MB0023 - Business Communication

SECTION-A

Each question carries 1 mark

1. An organization can function as a (n) __________ only by communicating effectively within organization.a. Profitable system.b. Open systemc. Close systemd. Economic system.

2. Illegible handwriting comes under which type of barriers?a. Linguisticb. Environmentc. Channeld. Transmission journey

3. During oral communication, approximately ______ percent of the information is lost in each transmission.a. 25b. 35c. 75d. 30

4. Communication through spoken words and written material is called ______________a. Oralb. Writtenc. Verbald. Facial

5. Body language gesture shaking of legs indicates _________a. Confidenceb. Stressc. Nervousnessd. Superiority

6. _________ is the study of the role of eyes in non-verbal communication.a. Oculesicsb. Estosisc. Eye gazingd. None of these

7. _________ refers to pitch, loudness, duration, intonation and tempo of a speech.a. Para-linguisticsb. Oculesicsc. Prosodyd. None of these

8. _________ may indicate condescension, contempt, boredom or exasperation.a. Rotating eyes downwardb. Rotating eyes upwardc. Closing the eyes.d. Raising the eyebrows

9. In the English language, words can be named under any one of the _________ parts of the speech.a. 2b. 10c. 6d. 8

10. In a sentence the nouns can function as objects, _________ and subjects.a. Adjectiveb. Complementsc. Adverbd. None of these

11. ________ Noun require capitalization only if they start the sentence or are part of a title.a. Collective nounb. Proper nounc. Common nound. Abstract noun

12. Childhood is an example of ______ nouna. Collective nounb. Common nounc. Abstract nound. None of these.

13. A noun that denotes neither a male nor female is _________ gender.a. Neuterb. Commonc. Abstractd. None of these

14. Death has _________ upper hand in the fight for power.a. Herb. Hisc. And. None of these

15. Normally compound nouns take the plural of the _________ noun.a. Lastb. Firstc. Bothd. None of these

16. Akhil is going to take admission in __________ University.a. Anb. Ac. Thed. None of these.

17. “I take lots of sugar in my tea”. It is a ___________ noun.a. Countableb. Uncountablec. Abstractd. None of these.

18. If he would have tried he would have succeeded. Correct the sentence.a. Is tried b. Was triedc. Had triedd. No improvement.

19. When the action reflects back on the noun, it is known as ________.a. Emphatic pronounb. Reflexive pronounc. Distributive pronound. None of these.

20. “Those five parties always disagree with one another”. It is an example of ________.a. Reciprocal pronounb. Interrogative pronounc. Indefinite pronound. Distributive pronoun

21. I have been sick for a long time. What is the tense here?a. Simple presentb. Future c. Present perfectd. Future perfect

22. ________ tells us about the time, place, manner, quantity and frequency of an action.a. Adverbb. Adjectivec. Pronound. None of these

23. He wrote the notes ________ a pen.a. Byb. Toc. Underd. With

24. __________ conjunction join two clauses or sentences, which are at par in terms of importance.a. Coordinateb. Subordinatec. Hybridd. None of these

25. From the point of view of expression of thoughts, the sentences are divided into ________ kinds.a. Twob. Threec. Fourd. Five.

26. The sentences that are used to express order, request or wish are called as ________ sentences.a. Declarative b. Imperativec. Interrogatived. Exclamatory

27. The clause that depends on the other clause to give meaning to it is called as _________.a. Dependent clauseb. Principal clausec. Predicated. None of these.

28. _________ sentence has an independent clause joined by one or more dependent clause.a. Compoundb. Simplec. Complexd. Principal

29. Peace and prosperity ________ the need of the day.a. Wereb. Isc. Ared. None of these

30. Use _________ to exchange your message during presentation.a. Humorb. Physical spacec. Gadgetsd. All of these.

31. OHP stands for:a. Overhead Hyper projectionsb. OverHead Projectionsc. Observed hyper Projectionsd. None of these.

32. Pages of books will require ___________ modifications if they have to be projected on transparencies.a. Majorb. Minorc. No

d. A bit

33. Cost of transparencies (OHP) is __________ that if they have to be projected on transparencies.a. Moreb. Lesser c. Samed. Comparable

34. Different types of letters used for printing are called __________.a. Alphabetsb. Fontsc. Algebrad. None of these

35. Whereby the difference between the sounds is identified is known as ________ listening.a. Discriminativeb. Comprehensivec. Appreciatived. Dialogic

36. When we make judgment about what the other person is saying we call it as __________ listeninga. Comprehensiveb. Emphaticc. Criticald. Therapeutic

37. Dialogic listening is also known as _________ a. Evaluative listeningb. Appreciative listeningc. Therapeutic listeningd. Relational listening

38. Listening to good music is a type of _____________ listeninga. Therapeutic b. Appreciativec. Emphaticd. Evaluative

39. We can improve our listening skills by following strategies like:a. Focus on deliveryb. Coming to conclusionsc. Asking questionsd. Avoiding complicated subjects

40. To introduce an idea that runs against what has been said earlier, which semantic marker is used?a. Thereforeb. Hencec. Nextd. However

41. To rephrase what has already been said, which semantic marker is used?a. Thereforeb. That is to sayc. To begin withd. By contrast

42. Reading for the information of what is going on in specific field, outside company is called ______informationa. Externalb. Internalc. Professionald. Dynamic

43. Reading is done when somebody needs to continue learning and studying develop own thinking and skills.a. Actionb. Extensive

c. Professionald. External

44. The type of reading that we do in bookstall is __________.a. Intensiveb. Extensivec. Scanningd. Skimming

45. While reading when we see the spellings, pronunciation, meaning and also the various uses of the same word, we are talking about which type of reading?a. Scanningb. Skimmingc. Extensived. None

46. The key to writing skills is effective ________a. Understandingb. State of mindc. Note takingd. None of these.

47. A_____ often can reduce errors and quality note reparation provides an opportunity to have outstanding results in presentationa. Qualityb. Reviewc. Structured. Knowledge

48. The poet yearned _________ a drop of wine.a. Afterb. Inc. Aboutd. For

49. Find out the grammatically correct sentencea. He was very seriously injuredb. He was much seriously injuredc. He was too much seriously injuredd. He was seriously injured.

50. If we will use “ad” for “Advertisement”, then which type of abbreviate is it?a. Shortened wordsb. Acronymsc. Othersd. None of these

51. Paraphrasing can be defined as:a. Changing the sequence of lines.b. Changing the meaning of the tentc. Changing a text matter without distorting the meaningd. None of these

52. Complete the sentence with an appropriate conjunction. “I will tell her _________ I see her”.a. Whenb. Sincec. Andd. Before

53. The first line of each paragraph is indented in_______ style of writing letters.a. Blockedb. Semi blockedc. Cleard. None of these

54. “Complementary close” is the second name of which element of business letters?a. Salutationb. Enclosure

c. Conclusiond. Reference

55. Letters have to be drafted __________ for different occasions.a. Similarlyb. Beforehandc. Differentlyd. Quickly.

56. In resume all have to take care of certain things or points. Find the odd one out.a. Avoid using personal pronounsb. Keep resume compactc. Don’t list references on resumed. List jobs in chronological order.

57. A press release is _________ news storya. To the pointb. Pseudoc. Detailedd. Live

58. Press release should be prepared meticulously and __with the exact information you wish the public to receive.a. Conciselyb. Smartlyc. Preciselyd. None of these.

59. A _________ is designed to bring an event to the media’s attention and entice journalists to attend.a. Press releaseb. Announcementc. Press advisoryd. Notice

60. For a press release usually the __________ pyramid style of writing is useda. Invertedb. Stylishc. Curvedd. Roman

61. When we consider an organization, _______________ should be the primary focus to run it effectivelya. Communicationb. Managementc. Clientsd. Etiquettes

62. External communication system may be linked with the help of technology such as __________a. Intranetb. Mailc. Face-to-faced. None of these

63. Depending upon the channels, “communication” can be categorized in _______ categories.a. 2b. 3c. 4d. 5

64. __________ communication is undertaken by an employee to do his job.a. Informalb. Externalc. Formald. None of these

65. An in-house magazine is the written form of _____________.a. External communicationb. Informal communicationc. Internal communication

d. None of these.

66. Impromptu and virtual meetings can be classified as __________.a. Semi-formal meetingsb. Informal-meetingsc. Formal-meetingsd. None of these

67. Every meeting should have a ___________.a. Standard Period of noticeb. Agendac. Chairpersond. Timeliness

68. The _________ of a meeting are the official records of the key points of a meeting.a. Minutesb. Hoursc. Recordd. Sound

69. The ___________ of the team takes responsibility for the writing up of the minutes.a. Leaderb. Recorderc. Minute takerd. None of these

70. Plural form of word “memo” is __________ a. Memosb. Memorandumc. Memorandad. None of these

71. __________ is usually an announcement sheet that is sent to specific groups of peoplea. Memob. Press releasec. Noticed. Circular

72. A __________ is a legal document, which has to be put on an official notice boarda. Memob. Press releasec. Noticed. Circular

73. A _____________ may also be sent when an immediate feedback is expected.a. Circularb. Noticec. Memod. None of these

74. The tone of the notice must be __________.a. Loud b. Offensivec. Firmd. Arrogant

75. Reports are important management tools for influencing ______________ actionsa. Strictb. Presentc. Managementd. Future

76. Words that have different spellings and meanings but the same sound are called __________

a. Homonymsb. Synonymsc. Antonymsd. Mnemonics

77. _____ is a word that does not have specific meaning but it combines with another word at beginning to give a new meaning.a. Suffixb. Prefixc. Mnemonicsd. None of these

78. Apostrophe is used to indicate __________.a. Possessionb. Periodc. Phrase

` d. None of these.

79. ________ interviews are conducted to assess the work of an employee.a. Exitb. Jobc. Appraisald. None of these

80. I am definitely late; the train will have left the station by the time I reach there.a. Will leaveb. Will be leavingc. Would have leftd. No improvement

SECTION-B

Each question carries 2 marks.

1. Communication serves the following purposes in an organization1. It facilitates control & evaluation of performance2. It helps managers to apprise the members of this organization 3. It disseminate the goals of an organization 4. It facilitates the development of plans

a. 1, 2, 4b. 2, 3, 4c. 1, 3, 4d. All of the above

2. In an organization effective communication builds a bridge between ______ and the ____ of the organization.a. Owner, internal environmentb. Managers, external environmentc. Internal, political environmentd. External, social environment

3. Communication helps manager utilize ________ and ________ in the most effective and efficient manner.a. Money, energyb. Money, manpowerc. Manpower, other resourcesd. Man, machine

4. In the process of communication a channel connects ________ to the _________ a. Sender, receiverb. Receiver, senderc. Transmitter, encoderd. None of these

5. _________ is a subject of __________.a. Body language, paralanguageb. Paralanguage, body languagec. Non-verbal communication, paralanguaged. None of these

6. ___________ is primary auxiliary while __________ is modal auxiliary.a. Would, beb. Shall, hasc. Doing, willd. None of these

7. Some keys for effective communication that create a positive impact on performance are:1. Be democratic2. Keep smiling3. Increase written communication3. Leave behind your ego

a. 1, 3, 4b 1, 2, 4c. 1, 2, 3d. All of the above

8. In Intransitive verb the ___________ does not have any succeeding ___________.a. Action, objectb. Subject, objectc. Object, actiond. Subject, action

9. The rule (subject + {had} + been + V1 + ing) belongs to which tensea. Present perfectb. Past perfect continuousc. Future perfect continuous d. None of them

10. Correct the sentence: ‘He has tried his all furnitures.’a. All his furnituresb. His all furniturec. All his furnitured. No improvement

11. The greatest advantage of oral communication is _________ a. Saves timeb. Immediate responsec. Shows confidenced. None of these

12. What are the characteristics, which are necessary when you receive a call?1. Smile before you speak2. All calls must be answered within five rings3. Be prepared, have a pen & paper ready4. Give the call your full attention

a. 1, 2, 3b. 2, 3, 4c. 1, 3, 4d. All of the above

13. Standard etiquettes while using a telephone are:1. Be natural2. Be courteous3. Transfer calls4. Answer promptly

a. 1, 2, 3b. 2, 3, 4c. 1, 3, 4d. All of these

14. Pick out the correct statements with regard to telephone conversations:1. The best policy is to ask for the identity of the person at the other end first before announcing your identity2. Never leave a caller on “hold”3. Use simple language, avoid slang and technical terms 4. Give personal consideration for the caller

a. 2, 3

b. 2, 3, 4c, 1, 2, 3d. All of the above

15. During oral presentation be concrete, specific, __________ and _________.a. Elaborative, practicalb. Relevant, elaborativec. Practical, relevantd. None of these

16. State true/false1. During power point presentations be enthusiastic and provide as many slides.2. Slides & OHP should contain minimum information necessary

a. T, Tb. F, Fc. T, Fd. F, T

17. ____________ is a passive process while ___________ is an active process.a. Listening, hearingb. Listening, writingc. Hearing, listeningd. None of these

18. A listener is concentrating on the appearance and delivery style of the speaker instead of the subject. In this case, the barrier to listening is ___________a. Wrong focusb. Inflexibility while listeningc. Getting distractedd. Becoming emotional

19. The semantic markers used to express time relationship are:1. Next2. While3. Hence4. Previously

a. All of theseb. 1, 3, 4c. 1, 2, 4d. None of these

20. Acronym BLAST stands fora. Believe, Learn, Apologize, Sincere, Thankb. Believe, Listen, Apologize, Shoot, Thankc. Believe, Learn, Apologize, Sacrifice, Thankd. Believe, Listen, Apologize, Satisfy, Thank

21. As student, the purpose of reading is emphasized on either for ________ or for _________a. Information, pleasureb. Interest, pleasurec. Knowledge, interestd. None of these

22. Reading, for most of the people is a ________ process, but today reading is considered a (n) ________ process.a. Easy, difficultb. Passive, activec. Delicate, informatived. None of these.

23. SQ3R technique of reading is evolved by Robinson in his book “______________”.a. Effective studyb. Effective readingc. Great readingd. Reading makes it easy

24. State True/False1. You can’t equip your method for taking down notes.

2. The note making form the link in the sequence of communication.a. T, Tb. F, Tc. F, Fd. T, F

25. Field abbreviations can be defined as:a. Ground level abbreviationb. Specific field abbreviationc. Shortened word abbreviationd. None of these.

26. _________and __________ are of utmost importance while taking or making notes.a. Quality, organizationb. Quality, clarityc. Clarity, organizationd. None of these.

27. State True/False1. A learner himself can made abbreviations?2. Cohesion means linking words or phrases together so that the whole text is clear and readable

a. T, Tb. T, Fc. F, Td. F, F

28. Two elements of writing are _______ and _____________.a. Cause, effectb. Cause & effect, cohesionc. Clear, readabled. None of these.

29. Principles of writing letters are1. Conciseness2. Loaded with information3. Courtesy4. Precision

a. 2, 3, 4b. 1, 3, 4c. 1, 2, 3d. All of these

30. The elements of business letters are:1. Reference2. Inside Address3. Salutation4. Conclusion5. Enclosure

a. 1, 3, 4, 5b. 1, 2, 3, 4c. 2, 3, 4, 5d. All of these

31. Points to keep I mind while writing complaint letters are:1. Be aggressive2. Make sure your complaint letter is legitimate3. Let your letter be explanative 4. Keep copy of your letter.

a. 2, 4b. 1, 2, 4c. 2, 3, 4d. All of these

32. Elements of covering letter are:1. Your interest in job2. Address of the applicant3. Position applying for

4. A statement of your availabilitya. 1, 2, 3, 4b. 2, 3, 4c. 1, 2, 4d. 1, 3, 4

33. All matters that are the requirements of vacancy you are applying to should be written in a ______ & _____a. Judgmental, Explanativeb. Crisp, Cruchc. Precise, concised. None of these

34. Structure of press release includes all except:a. While writing a headingb. Try to keep press release fewer than 200 words totalc. Make your heading interestingd. In first paragraph state the name of the state the name, state and date.

35. To conduct a formal meeting, one requires:1. Agenda2. Chairperson3. Secretary4. Standard Periods of notice

a. 1, 2, 4b. 2, 3, 4c. 1, 3, 4d. All of these

36. State True/False1. The minutes are approved only if the participants of the meeting agree that the written minutes reflect

what happened at the meeting.2. The copies of the minutes should be sent to all participants.

a. T, Fb. T, Tc. F, Fd. F, T

37. Language of memo must be 1. Concise2. Avoid confusing words 3. Personal 4. Don’t be trite

a. 1, 2b. 1, 2, 3, 4c. 1, 2, 3d. 1, 2, 4

38. In memo between two paragraphs give _________ space(s) and in between two lines give ________ space(s).a. 2, 1b. 2, 2c. 1, 2d. 1, 1

39. A ________ is used to separate two words, while __________ is used to unite them.a. Colon, Semicolonb. Hyphen, dashc. Dash, hyphend. Coma, colon

40. Following are the Do’s and Don’ts when answering questions in an interview. Find the odd one out

a. Ask the interviewer to repeat the question if you did not fully understand it.b. Don’t start answering as soon as the question are posedc. Be careful while using jargon to impress the interview

d. Undersell yourself by being apologetic1. a, b2. a, b, c3. All of the above4. None of them

SECTION-C

Each question carries 4 marks.

1. Match the following SET A SET B

1. Transmitter a. Reply that confirm whether the info set has been understood or not.2. Decoder b. The person who sends the message3. Receiver c. The person who accepts the message 4. Feedback d. The process of conversion of a message into format, which the

receiver can understand.a. 1- a, 2 - b, 3 - c, 4 - db. 1 - b, 2 - d, 3 - c, 4 - ac. 1 - b, 2 - a, 3 - c, 4 - dd. 1 - d, 2 - a, 3 - b, 4 - c

2. State True/False1. To ensure clarity in communication, barriers must be eliminated.2. Unnecessary jargon is a cultural difference barrier3. It is necessary to use more than one channel to communicate a message4. Most of our communication through words is laced with non-verbal communication.

a. T, T, T, Tb. F, F, F, Fc. T, T, F, Fd. T, F, F, T

3. State True/False a. Verbal communication generally takes place as a supportive form of non-verbal communicationb. The words that identify the who’s, where’s and what’s in a language is a nounc. If one wants to bean effective communication, one should be egoisticd. Collective nouns can’t be countable nouns

a. F, T, T, Fb. T, T, T, Fc. T, F, F, Td. F, T, F, T

4. State true/false1. Count nouns are a whole unit, which cannot be counted separately, nor can they be cut into parts2. Eleven nouns ending in –f o –fe drop –f/fe and add –ves to the plurals3. ‘A’ and ‘An’are the indefinite articles.4. No articles are used before names of streets

a. f, f, f, fb. f, t, t, fc. t, f, f, td. f, f, t, f

5. Match the followingSET A SET B

1. Charity e. Abstract noun2. Tree b. Neuter noun3. Demonstrative pronoun c. Whose4. Relative pronoun d. Those

a. 1 - e, 2 - f, 3 - h, 4 - gb. 1 - f, 2 - e, 3 - g, 4 - hc. 1 - f, 2 - e, 3 - h, 4 - gd. 1 - e, 2 - f, 3 - g, 4 - h

6. State True/False1. Modal auxiliaries are never used alone 2. Main verb indicate the number and tense in the sentence

3. Modal auxiliaries have a single form throughout the present tense irrespective of the person4. In Intransitive verb the action passes from object to subject

a. f, f, t, tb. t, f, t, fc. t, f, f, fd. f, t, t, f

7. Arrange the steps of oral presentation in order.1. Audience Question2. Conclusions and a summary3. Descriptions of methods & results4. Introduction

a. 4, 2, 3, 1b. 1, 2, 3, 4c. 4, 3, 1, 2d. 4, 3, 2, 1

8. How can a speaker cope with stage fright?1. Be loud and speak fast2. Try to compose yourself3. Checkout physical facilities4. Concentrate on delivery not message

a. 2, 3b. 2, 3, 4c. 1, 2, 3d. All of these

9. Basic steps in oral presentation are:1. Start with complex points and then go to simple points2. Encourage audience participation3. Try to justify your ides4. Give your presentation a structure

a. 2, 3, 4b. 1, 3, 4c. 1, 2, 3d. All of these

10. Which of these are true in context of slide projector?1. Slide projectors are portable.2. Color images are cheaper to produce3. Slides also use overlays to simplify complex information4. There is no face-to-face contact

a. 1, 2, 3b. 2, 3, 4c. 1, 3, 4d. All of these

11. Which of the following are barriers to effective listening?1. Becoming emotional 2. Flexible while listening3. Getting distracted4. Faking attention

a. 2, 3, 4b. 1, 3, 4c. 1, 2, 3d. All of these.

12. State true/false1. By focusing too much on the facts, the listener may miss the message that the speaker is intending to convey 2. Refrain from formulation an immediate response is useful strategy to improve listening skills.3. Listening to an academic lecture is a positive act.4. In therapeutic listening, the listener has a purpose of only empathizing with the speaker

a. T, T, F, Fb. T, F, T, Fc. F, F, T, Td. F, T, F, F

13. To read efficiently one has to have1. Ability to interpret.

2. Knowledge of the language3. Knowledge of writing system 4. Knowledge about the author.

a. 1, 2, 3, 4b. 1, 2, 3c. 2, 3, 4d. None of these

14. Match the following SET A SET B

1. Extensive reading a. Satisfy.2. Intensive reading b. Comic book3. BLAST c. Research paper4. SQ3R d. Survey

A. 1 - g 2 - f, 3 - e, 4 - hB. 1 - f, 2 - g, 3 - h, 4 - eC. 1 - f, 2 - g, 3 - e, 4 - hD. 1 - g, 2 - f, 3 - h, 4 - e

15. Writing business letters is like writing any other document. First we must analyze our audience and determine our purpose. Then we ________, _________, __________ and __________.1. Revise it2. Create an outline3. Gather information 4. Write a draft

a. 4, 3, 2, 1b. 1, 2, 3, 4c. 3, 4, 2, 1 d. 3, 2, 4, 1

16. Points to keep in mind while writing apology letter are:1. Concentrate on the rectification2. If possible state any compensation3. Take full responsibility4. Be dramatic while apologizing

a. 1, 3, 4b, 1, 2, 3c. 2, 3, 4d. All of the above

17. Arrange the following points in chronological order specified in the structure of the job letter.1. Salutation2. Body3. Enclosures4. Subject5. Complimentary close6. Signature

a. 1, 2, 4, 3, 5, 6b. 1, 4, 2, 5, 6, 3c. 1, 4, 2, 5, 6, 3d. None of these

18. State true/false1. Avoid shortcuts in telegram2. In fax the content should be structured as in formal letter3. Never use hand written text in formal faxing4. As means of communication, emails have features of immediacy of both receiving and sending

a. F, T, F, Tb. T, T, T, Tc. F, T, T, Td. F, F, T, T

19. Guidelines to follow when preparing an agenda for a formal meeting1. Specify start and finish time

2. Gather any materials that will be needed3. Don’t keep limits of number of items to be discussed4. Separate the information exchange and problem analysis from problem solving

a. 3, 4b. 1, 2c. 1, 2, 4d. 1, 2, 3

20. An effective chairperson must follow these actions:1. Rules on agreements2. Arrives early3. Follows up the agenda4. Closes the meeting

a. 1 & 3b. 2 &4c. 2 & 3d. All of these

21. State true/false1. In memo paragraphs are indented2. BCC stands for Burned Carbon Copy3. In memo try to give too many whys4. The sentence used in the minutes should be in present tense

a. T, T, T, Tb. T, F, T, Fc. F, F, F, Fd. F, F, T, F

22. State true /false1. While report writings, there is no room for the author’s own feelings or opinions2. Indenting of paragraph is not allowed in notices and circulars3. Reports are written and presented for specific, targeted audience and not to everyone.4. Annexure should be numbered and should have a title

a. 2, 4b. 1, 3, 4c. 1, 2, 4d. None of these

23. Match the following according to American and British spellingSET A SET B

1. American e. Centre2. British spelling f. Gray

g. Realizeh. Checki. Licence

a. 1 - e, g, i : 2 - f, hb. 1 - f, g, i : 2 -e, hc. 1 - f, g, h : 2 - e, id. 1 - e, f, g, h : 2 - i

24. Match the common proofreading abbreviations with their meaningsSET A SET B

1. STET e. Faulty diction2. Sp f. Spelling error3. DICT g. Unnecessary repetition4. Rep h. Let it stand

a. 1 - f, 2 - h, 3 - e, 4 - gb. 1 - h, 2 - f, 3 - e, 4 - gc. 1 - f, 2 - h, 3 - g, 4 - ed. 1 - h, 2 - f, 3 - g, 4 - e

25. Match the following punctuationsSET A SET B

1. Colon e. !2. Exclamation f. :

3. Semi-colon g. ,4. Apostrophe h. ;

a. 1-h, 2-e, 3-f, 4-gb. 1-f, 2-e, 3-h, 4-gc. 1-h, 2-g, 3-f, 4-ed. 1-h, 2-e, 3-g, 4-f

26. Mnemonics can be defined asa. Words that have different spellings and meanings but the same soundb. Some letters in a word is given another word to construct a sentencec. Words that have same spellings but different meaningsd. Each letters in a word is given another word to construct a funny sentence.

27. Characteristics of group discussion are:1. GD is restricted to physical presence of people2. Normally GD time can be extended to 40minutes or more3. The person who co-ordinates the GD is called the “Moderator”4. GD can be conducted in 2 or more people

a. 1, 3b. Only 3c. 3 and 4d. All of these

28. Match the following SET A SET B

1. CASE-Based GD e. Abstract Discussions2. Topic-Based GD f. Political Discussions3. Knowledge Base g. Scope of Deviation is less4. Vague Topics h. Scope of deviation is more

a. 1 - f, 2 - g, 3 - h, 4 - eb. 1 - g, 2 - h, 3 - e, 4 - fc. 1 - g, 2 - h, 3 - f, 4 - ed. 1 - h, 2 - g, 3 - f, 4 - e

29. The interview normally conducted I the organization for various reasons1. Selection of staff2. Dealing with problems3. Change of technology4. Monitoring employee’s progress

a. 1, 2, 3b. 2, 3, 4c. 1, 2, 4d. All of the above

30. To impress the interviews following points must be concise1. Great the interviewer2. Establish rapport3. Perfect dress code4. Good body language

a. 1, 3, 4b. 2, 3, 4c. 1, 2, 4d. All of the above

SECTION A 32 A 64 C 16 D 6 B1 B 33 A 65 C 17 C 7 D2 C 34 A 66 B 18 A 8 A3 D 35 A 67 B 19 C 9 A4 C 36 C 68 A 20 D 10 D5 B 37 D 69 C 21 B 11 B6 A 38 B 70 C 22 B 12 A7 C 39 C 71 D 23 A 13 B8 B 40 D 72 C 24 B 14 C9 D 41 B 73 A 25 B 15 D10 B 42 A 74 C 26 B 16 B11 C 43 C 75 D 27 C 17 B12 C 44 D 76 A 28 C 18 C13 A 45 A 77 B 29 B 19 C14 B 46 C 78 A 30 D 20 B15 A 47 B 79 C 31 A 21 C16 B 48 D 80 D 32 D 22 D17 B 49 D 1 D 33 C 23 D18 C 50 A 2 B 34 B 24 C19 B 51 C 3 B 35 D 25 B20 A 52 A 4 A 36 B 26 B21 C 53 B 5 A 37 B 27 B22 A 54 C 6 C 38 A 28 C23 D 55 C 7 D 39 C 29 C24 A 56 D 8 A 40 D 30 D25 C 57 B 9 B 41 B26 B 58 A 10 C SECTION C27 A 59 C 11 B 1 B28 C 60 A 12 C 2 A29 B 61 A 13 D 3 D30 B 62 B 14 D 4 D31 B 63 C 15 C 5 A