Patient &VisitorHandbookSaint Marys Hospital

Mayo Clinic, Saint Marys Hospital and

Rochester Methodist Hospital are smoke-free

institutions. Smoking is not permitted in

any Mayo facility or on the clinic or hospital

grounds. Your cooperation is appreciated.

200 First Street SWRochester, Minnesota 55905www.mayoclinic.org

© 2003, Mayo Foundation for Medical Education and Research (MFMER). All rights reserved. MAYO, MAYO CLINIC, Saint Marys Hospital and the triple-shield Mayo logo are trademarks and service marks of MFMER.

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To reach the following numbers from insideSaint Marys Hospital, Mayo Clinic orRochester Methodist Hospital, dial only thelast five digits. The area code for these phonenumbers is 507.

Saint Marys Administration ..................255-5941

Saint Marys Admissions ........................255-5724

Auxiliary errand service ........................255-5952(Monday–Friday)

Auxiliary Gift Shop ................................255-5951

Barber shop ..............................................255-5531

Beauty shop..............................................287-6939

Business Office ......................................255-5994

Cashiers ....................................................255-5276

Chaplain Services ....................................255-5780

Development Office ................................284-8540or 800-297-1185

Hospital operatorInside the hospital ..........................................0Outside the hospital ..........................255-5123

Language Department (Interpreters) ............................................284-2741

Lifeline ......................................................255-6908

Mayo Clinic. ............................................284-2511

Mayo Clinic Social Services ..................284-2131

Office of Patient Affairs ..........................284-4988

Patient and Visitor Library .................. 255-5434

Poverello Fund ........................................284-8540or 800-297-1185

Rochester Methodist Hospital.............. 266-7890

Telephonenumbers

Welcome ........................................................................4Hospital overview ......................................................5

Saint Marys Hospital ..............................................5Mayo Clinic ..............................................................5Saint Marys Hospital Sponsorship Board ..........6Mayo Eugenio Litta Children’s Hospital ............7Mayo Psychiatry and Psychology Treatment Center ....................................................7Historical display ....................................................7

Your hospital team......................................................9Teamwork ................................................................9Physicians ................................................................9Nursing staff ..........................................................10Pharmacy service ..................................................10Medical Social Service ..........................................11Chaplains ................................................................11Nutrition care staff ................................................12Unit secretaries ......................................................12

Safety and security ..................................................13Safekeeping of your valuables ............................13Electrical appliances..............................................13Protecting patients from infection ......................13Fire drills ................................................................14

Chaplain Services ....................................................15Chaplain visits ......................................................15Chapels and prayer spaces ..................................15Worship services....................................................16

Food services ............................................................18Your meals ..............................................................18Guest trays..............................................................18Special occasions ..................................................18Visitor Cafeteria ....................................................18

Communication services ........................................20Television ................................................................20Mail..........................................................................21Newspaper stands ................................................21Copy service ..........................................................21

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Table of contents

Lodging ..................................................................36Hospital mailing address ....................................36

Transportation information ....................................37Patient shuttle service ..........................................37Hotel courtesy cars................................................37City buses ..............................................................37Airport bus service................................................37

Questions and comments ......................................38Questions about your care ..................................38We invite your comments ....................................38Grievances/complaints ........................................38Hospital Ethics Consultation Service ................39

A tradition of giving..................................................40Minnesota Patients’ Bill of Rights ......................41Index ............................................................................54Hospital map ..............................................................58

Throughout this handbook, phone numbers are listed with

all seven digits. However, if you are calling a number at

Mayo Clinic, Rochester Methodist Hospital or Saint

Marys Hospital from within the hospital, you need only

to dial the last five digits.

Fax service ..............................................................21Telephones ..............................................................21

Resources and amenities ......................................23Saint Marys Hospital Auxiliary/Volunteers ....23Alcoholics Anonymous meetings ......................24Automatic teller machines and change machines ..................................................25Barber shop and beauty salon ............................25Erickson Hair and Skin Care Center ..................25Health care/advance directives ..........................26Interpreters ............................................................26Lifeline ....................................................................26Lost and found ......................................................26Notary public ........................................................27Organ donation information ..............................27Patient and Visitor Library ..................................27Visitors from community organizations..........................................................28

Hospital discharge information ............................29Discharge procedure ............................................29Dismissal prescriptions ........................................30Medical supply items............................................30Making arrangements for payment of your medical bill ..............................30Making a return appointment ............................31

Visitor information....................................................32Guidelines for visitors ..........................................32Visiting hours ........................................................33Locating a patient’s room ....................................33Visitor identification ............................................34Parking ....................................................................34Parking passes ......................................................35Restrooms ..............................................................35Tours ........................................................................35Videotaping ............................................................35Visitor Cafeteria ....................................................36

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Saint Marys HospitalSaint Marys Hospital is a 1157-bed, tertiary-care hospital sponsored by the Sisters of SaintFrancis of Rochester, Minn. As a MayoFoundation hospital, it is a private, not-for-profit corporation whose medical staff is thatof Mayo Clinic.

Saint Marys Hospital’s history began in 1883when the Sisters of Saint Francis were calledupon to care for the injured after Rochestersuffered a devastating tornado. Dr. WilliamWorrall Mayo directed the medical care. Whenthe victims recovered, the Sisters, led byMother Alfred Moes, proposed to build andstaff a hospital if Dr. Mayo and his sons wouldagree to provide the medical care. In 1889, SaintMarys Hospital opened and became the firstgeneral hospital in southeastern Minnesota.

Mayo ClinicMayo Clinic developed gradually from thefamily medical practice of Dr. William WorrallMayo and his sons, Dr. William James Mayoand Dr. Charles Horace Mayo. The elder Dr.Mayo came to Rochester in 1863 to practicemedicine. He and his sons began a familygroup practice which evolved into one of theworld’s first private, integrated group practices.As the demand for their services increased, theMayos invited other physicians to join theirpractice. This pioneering venture in the privategroup practice of medicine became known inthe early 1900s as Mayo Clinic.

This name today describes an organization ofmore than 1,000 specialists, surgeons and

Welcome to Saint Marys Hospital...Thank you for placing your trust in us to provide your health care. Our team of health-care professionals is committed to workingtogether on your behalf to provide outstandingmedical care, skilled and compassionate nursing, and a supportive environment tomake your stay at Saint Marys Hospital ascomfortable as possible.

While you are here, you may have questionsabout your care, the services you receive, or thehospital in general. This handbook will coversome of those items. However, we encourageyou or members of your family to contact anystaff member if you have questions or concerns.All of us – staff and volunteers – are ready tohelp you in any way we can. For information atany time, you may call the hospital operator bydialing “0” or call the Mayo Clinic operator at284-2511.

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Welcome Hospital overview

• To reinforce trust among staff members andencourage the anticipation of trustworthinessby patients and their families.

• To nurture those values which are synonymouswith Saint Marys and Mayo Clinic: primacy ofthe patient; commitment to excellence throughteamwork; and compassion and respect forpersons served and serving.

Mayo Eugenio Litta Children’s HospitalAt Saint Marys is a hospital-within-a-hospital:Mayo Eugenio Litta Children’s Hospital. This85-bed hospital consists of a Neonatal IntensiveCare Unit (NICU), the Pediatric Intensive CareUnit (PICU), the infant/toddler area, generalpediatric care area, the Adolescent Unit, andareas for preschool and elementary children.For more information about the children’s hospital, please refer to the booklet Welcome to Mayo Eugenio Litta Children’s Hospital(reference number MC1831-07). You mayrequest a copy from your nurse.

Mayo Psychiatry and Psychology Treatment CenterThe Mayo Psychiatry and PsychologyTreatment Center is located in the GeneroseBuilding on the campus of Saint MarysHospital. In this state-of-the-art facility, adults,adolescents and children are provided with afull range of psychiatric services.

Historical displayPatients and visitors are invited to visit the historical display on the wall behind the information desk in the Mary Brigh Building,main floor. From this display, you will learn

scientists working together as a team for theadvancement of medical care, medical and biomedical education, and research in medicineand related sciences.

Mayo Clinic’s two hospitals, RochesterMethodist and Saint Marys, share the Mayoheritage and a common governance structurethrough Mayo Foundation. These three partners offer patients virtually every kind ofmedical expertise, treatment anddiagnostic tool.

Saint Marys Hospital Sponsorship Board As part of the Sponsorship Agreement betweenthe Sisters of Saint Francis and the MayoFoundation Board of Trustees, a SponsorshipBoard was created to ensure the continuance ofSaint Marys Hospital’s mission and to promotethe philosophy of sponsorship of the Sisters ofSaint Francis.

Franciscan Sponsorship continues the uniquerelationship of the Sisters of Saint Francis withMayo Clinic and Saint Marys Hospital. Thecommon goal which prompted and now sustains this relationship is to provide compassionate health care with the highest standards of ethics and quality.

The Sponsorship Board and its committeesaffirm the following purposes as centralto Sponsorship.

• To strengthen the infusion of the spiritualdimension into Saint Marys Hospital andMayo Clinic.

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TeamworkTeamwork is an important aspect of care atMayo Clinic, Rochester Methodist Hospital andSaint Marys Hospital. Your physicians, nursesand other care providers will work with you asa member of the team to best meet your individual needs. For instance, telling your careproviders if you are in pain and indicating yourlevel of pain is the most accurate way for thethem to understand what you are experiencing.If you have information, questions or concernsabout your care, discuss them with yourcare providers.

PhysiciansSaint Marys Hospital is staffed exclusively byMayo Clinic physicians. In addition to staffphysicians, members of the following groupsmay assist with your care.

• Residents from the Mayo Graduate School of MedicineResidents are physicians training for aparticular medical or surgical specialty. Whileadvancing their skills, they participate inpatient care by helping with exams, tests,diagnoses, surgery and other treatment.

• FellowsFellows are physicians who have completedtheir residency training and are continuingtheir studies in a subspecialty area. They helpwith patient care while under supervision ofa Mayo Clinic physician.

• Students from Mayo Medical SchoolThese students are in a four-year course ofstudy for a medical degree. They help with

about the founding and history of Saint MarysHospital and Mayo Clinic and the contributionsof the Sisters of Saint Francis from the hospital’searliest days to the present.

Another historical display area is in the FrancisBuilding, main floor, room M-4. This display isopen 24 hours a day, seven days a week. Theoriginal operating table used by the Mayobrothers is part of this display along witha collection of old surgical instrumentsand uniforms.

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Your hospitalteam

Medical Social ServiceIllness or accident can cause many disruptionsfor you and your family. When you need help in planning for employment, financialassistance, ongoing care or nursing home placement, medical social workers can help.When your medical situation is complicated by worries about health, marital difficulties orparent/child problems, a social worker canassist you in identifying options. Your medicalsocial worker also can provide you with information about agencies in your home town.

If you or your family member wishes to see asocial worker, call Medical Social Services, 284-2131, or ask your nurse or physician torequest a Social Service consultation. There isno charge for this service.

ChaplainsChaplains are available to offer spiritual andemotional support and to accompany patientsand families in crisis or grief. They also canprovide consultation regarding ethical concernsand decisions. A chaplain is assigned to eachnursing unit. You can reach the unit chaplainthrough your nurse or unit secretary. If youhave a specific denominational or sacramentalneed, a chaplain from your faith tradition willbe contacted for you. Staff chaplains areChristian, Jewish and Muslim. If your needcannot be met by our staff, we will contact alocal representative of your faith tradition. Toreach Chaplain Services, call 255-5780 between8 a.m. and 5 p.m., Monday through Friday. Youmay also ask your nurse to page the on-callchaplain at any time.

patient care while under supervision of a Mayo Clinic physician.

Nursing staffFor demonstrating excellence in nursing services,Saint Marys Hospital and Rochester MethodistHospital received the Magnet HospitalRecognition Award. This honor, the highestnursing-services award given by the AmericanNurses Credentialing Center, recognizes excellence in patient care, nursing practices,leadership, professional growth and attentionto the cultural diversity of staff and patients.

The members of your nursing team includeregistered nurses, licensed practical nurses and patient-care assistants who work under the supervision of a nurse manager. If you havequestions regarding your nursing care, feel freeto ask any member of the nursing team or yournurse manager.

Pharmacy serviceA team of pharmacists, technicians and serviceassistants is available 24 hours a day to meetyour needs for medication and intravenoustherapy. Medication orders written by yourphysician are entered into the pharmacycomputer and pharmacy staff individuallyprepare the does of medication. At the time ofyour dismissal, your physician may writeprescriptions for you. You have the option ofhaving your prescriptions filled at Mayo ClinicPharmacy – Mary Brigh or at your localpharmacy. The Mayo Clinic Pharmacy – MaryBrigh is located in the Mary Brigh Building,main floor, lobby.

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You play an important role in safety while inthe hospital. If you have concerns about safety,or about any other aspect of your care, pleasedo not hesitate to alert your caregivers.

Safekeeping of your valuablesValuables such as jewelry, money and creditcards should not be kept in your room. Thehospital cannot be responsible for the loss ofarticles kept in your room.

Please deposit your valuables with the cashierstaff. Your valuables will be placed in a safetydeposit box in the Cashier’s Office, located inthe main hospital lobby, Mary Brigh Building,main floor. Withdrawals may be made at theCashier’s Office during the following hours:

Monday-Friday: 6 a.m. to 6 p.m.Weekends: 8 a.m. to noonHolidays: closed

You will receive a receipt for the items deposited.Please be sure to bring your receipt when youcome to make a withdrawal.

Electrical appliancesYou may use the following personal, cord-connected electrical equipment at the hospital:hair dryers, curling irons, razors and personalcomputers. Any equipment that looks to be inquestionable condition should be inspected bythe maintenance staff.

Protecting patients from infectionFamily and friends should not visit patients inthe hospital if they have a cold, sore throat, theflu or are not feeling well. Visitors should washtheir hands or use a waterless, alcohol-basedcleanser before entering a patient room and

Nutrition care staffGood nutrition is important for healing andrecovery. Registered dietitians help you plan tomeet your needs for foods or special fluids.Dietetic technicians and nutrition assistantswork under the guidance of the dietitians.They will assist you with food selections andsuggest alternatives when necessary.

If your medical condition requires that youmodify your diet, arrangements will be madefor you to learn about the changes needed tomeet your nutrition requirements. If you havequestions about your meals, or about changesyou may need to make in your diet, please askyour nurse to contact the nutrition care staff.

Unit secretaries Each nursing station has a unit secretary who isresponsible for the receptionist and clericalfunctions of the unit. This person is a goodsource of general information for both you andyour family.

All Saint Marys Hospital staff are here to serve you.Tips are neither expected nor accepted. If you wishto express appreciation, please write to the hospitaladministrator.

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Safety and security

Chaplains are available to all patients andloved ones.

• To listen and offer spiritual and emotionalsupport

• To accompany those in crisis or grief

• To share prayer, sacraments and to lead worship

• To reflect and consult on ethical concerns and decisions

Chaplain visitsThe services of a chaplain are available 24hours a day, seven days a week. To assure avisit from one of our chaplains, call ChaplainServices, 255-5780, between 8 a.m. and 5 p.m.,Monday through Friday. You may ask yournurse to page the on-call chaplain at any time.Chaplain Services is located in the JosephBuilding, main floor, room M-61. If you wouldlike to receive a visit from your local pastor,please feel free to call him or her.

Chapels and prayer spaces• Saint Marys Chapel is located at the east

end of the Domitilla Building, first floor. Allscheduled services at Saint Marys Hospitalare held in this chapel.

• Saint Francis Chapel is located in theFrancis Building, fifth floor, and is availablefor prayer and meditation.

Chapels are open 24 hours a day. Patients maycome in hospital attire. You are invited to writeprayer requests in the book located in thechapels so others may pray for your intentions.Spiritual support booklets are available inboth chapels.

again before leaving the room. Isolation may benecessary for patients who have certain typesof infections. If the patient is in isolation,visitors may be asked to take additionalinfection-control precautions.

Patients should cleanse their hands as directedby hospital personnel.

You may occasionally see staff members caringfor you wearing gloves, gowns, safety glassesor masks that cover a portion of the face. Theseitems protect patients, as well as staff members,from infection.

Fire drillsIn order to assure quick and efficient responsein the event of a fire, drills are conducted regularly in the hospital. When a drill begins,chimes will sound and fire doors will close in parts of the hospital, depending on the drill’s location. We ask that you not use the elevators during the drill. We appreciate yourunderstanding of our need to test our emergency readiness.

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Chaplain services

Communion can be brought to your roomupon request. To request Communion, pleasecontact your nurse.

• InterdenominationalAn interdenominational worship service is heldSunday at 10:45 a.m. in the Saint Marys Chapel,Domitilla Building, first floor. The service is televised on channel 11. On Sundays, the 9:30a.m. service from the Rochester MethodistHospital Chapel also is broadcast live.

A service also is held Sundays at 9:45 a.m. inthe Helen Hayes Lecture Hall, GeneroseBuilding, second floor, for Generose patientsand family members.

Communion and anointing are availableupon request.

• Other faith traditionsArrangements can be made through ChaplainServices for contacts with other religiousgroups. Call 255-5780 for service timesand locations.

Programs and meditations from ChaplainServices are televised daily. For a completelisting, refer to the TV menu on channel 11.

• Groves’ Meditation Room in the MaryBrigh Building, seventh floor, is available 24 hours a day for persons of all faith traditions. This area is designed for quiettime and meditation.

• The Saint Francis Peace Garden, on the west side of the Generose Building, is openfrom dawn to dusk during the spring, summer and fall. Patients and families arewelcome to use the garden for meditationand reflection.

Worship servicesThe following services are available to hospitalpatients and visitors at Saint Marys. You mayalso refer to TV channel 11 to verify the timesand locations of all chapel services.

• CatholicMass is held Monday through Saturday at 4:30p.m. and Sunday at 8:30 a.m in the Saint MarysChapel, Domitilla Building, first floor. TheseMasses are televised on channel 11. The Massesfrom the Rochester Methodist Hospital Chapelare broadcast live at 3:30 p.m. Sunday throughFriday on channel 11.

Sacrament of Reconciliation is held Saturdayfrom 3:30-4:15 p.m. in the Saint Marys Chapel,Domitilla Building, first floor. A priest is alsoavailable for individual confession by request.

Sacrament of the Sick (anointing service) isWednesday at the 4:30 p.m. Mass in the SaintMarys Chapel, Domitilla Building, first floor. Apriest is also available for individual anointing by request.

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The Visitor Cafeteria accepts personal checks.Checks may also be cashed at the Cashier’sOffice, Mary Brigh Building, main floor.Automatic teller machines are in the MaryBrigh Building near Admissions.

Vending machines are available 24 hours a day.They are located in the Francis Building, towersection, ground floor and in the DomitillaBuilding, ground floor.

Visitors are asked to refrain from bringing food fromhome or restaurants to patients in the hospital.Patients may contact their nutrition assistant toarrange for individual preferences.

Your mealsEach day you may select your meals from themenu provided by your nutrition assistant. Ifyou have questions about your menu or havespecial food requests, please contact your nutrition assistant or nurse.

Guest traysVisitors may dine with you in your room.Guest trays may be ordered for a fee throughthe nutrition assistant, dietetic technician orunit secretary.

Special occasionsWe are happy to help celebrate specialoccasions in your life and will be pleased toserve you a decorated cupcake for yourbirthday or wedding anniversary.

Visitor CafeteriaThe Visitor Cafeteria is located in the FrancisBuilding, main floor. The cafeteria features acomplete breakfast menu, hot entrees, pizza,grilled and deli sandwiches, soups, salad barand desserts. Nutritional information isavailable on menu items to assist you inmaking healthy food selections. All food isavailable for take-out. The Visitor Cafeteria is open seven days a week from 7 a.m. to 7 p.m.

Breakfast – 7 a.m. to 10 a.m.Lunch – 11 a.m. to 2 p.m.Dinner – 4:45 p.m. to 7 p.m.

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Food services

Mail

Mail will be delivered to your room once a day.Stamps are available in the mailroom orAuxiliary Gift Shop. Mail received after yourdismissal will be forwarded to your homeaddress. Mail may be held for you on request.

Newspaper stands

Newspaper stands are located in the MaryBrigh Building near the east patient elevatorsand in the vending area, Francis Building,tower section, ground floor. The gift shop willpurchase and deliver other newspapers|upon request.

Copy service

The Patient and Visitor Library in the FrancisBuilding, tower section, seventh floor, has acopy machine where you may make copies fora nominal fee.

Fax service

Fax service is available from 8 a.m. to 4 p.m.,Monday through Friday, in the mail room inthe Domitilla Building, main floor, room M-105A.

Telephones

Telephone service is available to all patients.You are not charged for local calls. Long distance calls may be charged to your hometelephone number or to your telephone creditcard. You also may call collect.

TelevisionTelevision service at Saint Marys Hospitalprovides an extensive list of channels,including patient information, patienteducation and entertainment programming.

When you turn on your television, theSaint Marys Hospital welcome channel willautomatically appear on the screen. Thischannel provides information on how to useyour remote control. Please note that thevolume control for the television is located ona pillow-speaker panel at your bedside.

The following channels will help you findspecific types of programs:

• Channel 13: Entertainment channels menuThis channel shows the line-up of free localand cable television channels.

• Channel 36: Patient education channels menuThis channel provides a listing and scheduleof educational programming about variousmedical tests, procedures and illnesses.

Channel 10 is Mayo Clinic’s patient/visitorchannel. It broadcasts programs about MayoClinic and its patient services. The dailyschedule for channel 10 is broadcast betweeneach program.

The patient/visitor channel (10) broadcastsprograms about Mayo Clinic, patient servicesand your visit here. The daily schedule isbroadcast between each program.

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Communicationservices

Saint Marys Hospital Auxiliary/VolunteersTo help make your hospital stay more comfortable, the Auxiliary provides severalspecial services at no charge.

• Auxiliary Gift Shop Phone - 255-5951Joseph Building, main floor, room M-43Hours: Monday-Friday 8:30 a.m. to 7:30 p.m.Saturday 9:30 a.m. to 3:30 p.m. Sunday 12:30 p.m. to 3:30 p.m.

• Errand servicePhone - 255-5952The errand service is available Mondaythrough Friday. Volunteers will deliveritems to you in your room. They also willpurchase items in the gift shop or shop foressential items the gift shop does not carry.

• Hospitality loungesVolunteers serve complimentary hot beverages and are available for listening orconversation in the following locations:

Joseph Building – 9 to 11 a.m., weekdays,first floor, A Unit

Mary Brigh Building – 9 to 11 a.m., weekdays, third and fifth floor, B and GUnits/west atrium

Mary Brigh Building – 9 to 11 a.m., weekdays, sixth and seventh floor, allunits/east atrium

To call phone numbers at Saint Marys Hospital,Mayo Clinic and Rochester Methodist Hospitalfrom within the hospital, you need only to dialthe last five digits of the number.

Please remember to dial the area code for alllong-distance calls, even long-distance callswithin the same area code.

• Local calls: Dial 9 and the local number

• Long distance: Dial 9, 0, area code andnumber (AT&T provides Saint MarysHospital’s long distance service.)

• International calls: Dial 9, 0, 11, countrycode, city code and number

• MCI access: Dial 9-1-800-950-1111

• Sprint access: Dial 9-1-800-877-8000

For access to other carriers, please refer toinformation provided by the carrier of yourchoice. For additional information, please dial“0” for the hospital operator.

A telephone for those with hearing impairments,a TTY phone and a long phone cord are available at no charge. Ask your nurse toarrange for your use of this equipment. Publicpay phones are available in the FrancisBuilding lobby, on each floor near the Franciselevator, and in the Mary Brigh lobby.

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Resources andamenities

Automatic teller machines and change machines Two automatic teller machines (ATMs) arelocated in the Admissions area in the MaryBrigh Building. Change machines are located inthe Francis Building, tower section, groundfloor and in the Domitilla Building, groundfloor, room G-101.

Barber shop and beauty salonA barber shop is located in the FrancisBuilding, ground floor, room G-6. Room serviceto patients is available upon request. Hours are8 a.m. to 5:30 p.m., Monday through Friday,8 a.m. to 2 p.m., Saturday. Appointments arepreferred. Call 255-5531.

A beauty salon is located in the FrancisBuilding, ground floor, room G-4. Room servicefor patients is available. Hours are 9 a.m. to5 p.m., Tuesday through Saturday.Appointments are preferred. Call 287-6939.

Erickson Hair and Skin Care CenterThe Erickson Hair and Skin Care Center is aservice to assist patients who experience hairloss or skin problems because of medical treatment. The staff will help you select a wigor other head coverings. Synthetic wigs or capsare available at no cost to patients. The wigs,which are fitted and styled at the center, maybe selected from the current stock. Skin careclasses are offered for oncology patients byappointment with the cosmetologist.

The center is located at Rochester MethodistHospital, Eisenberg Building, subway level,room S-60, and is open from 8:30 a.m. to 4:30p.m., Monday through Friday. You do not need

Mary Brigh Building – 1:30 to 3:30 p.m., weekdays, fourth floor, D and E Units; seventh floor, all units

Mary Brigh Building – 1:30 to 3:30 p.m., weekdays, sixth floor, all units

• Picture cartPhone – 255-5653A volunteer may visit you during your stayat Saint Marys to offer you a choice ofprints for your room. Auxilians make weekly trips through the hospital offeringselections from the hundreds of pictures intheir collection.

• Library cartPhone – 255-5434Volunteers visit each nursing unit with alibrary cart weekly.

Other services provided by the Auxiliary arelisted in a brochure available in the brochureracks located throughout the hospital. For moreinformation, call 255-5653. The Saint MarysHospital auxilians and volunteers are here toserve you. Tips are neither expected nor accepted. If you wish to express appreciation,please write to the hospital administrator.

Alcoholics Anonymous meetingsAlcoholics Anonymous (AA) has a regularlyscheduled meeting at Saint Marys at 7 p.m.every Sunday in the Domitilla Building, mainfloor, room M-136. This is a closed AA meetingfor patients. For further information, call 281-1747 (24 hr.).

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Notary publicA notary public service is available at nocharge. Please contact the nursing staff or unitsecretary to make arrangements, or based onavailability, a notary public may be providedthrough Admissions and Business Serviceslocated in the Mary Brigh Building, main floor.

Organ donation informationIf you wish to become an organ and/or tissuedonor, you are encouraged to discuss yourdecision with your family members. Brochurescontaining information about organ and tissuedonation are available in brochure racksthroughout the hospital.

Patient and Visitor Library The Sister Joseph Patient and Visitor Library,located in the Francis Building, seventh floor, iswell stocked with books from fiction and non-fiction to medical reference materials, includingbest sellers and large-print editions. The libraryoffers Internet access for e-mail and research; afax machine and copier; and modem lines forportable computers. Books and videotapes inlanguages other than English also are available.

Videotapes for entertainment and health information, audio books, CDs, tapes, currentmagazine and board games also are available,as are a limited number of compact disc andtape players. Patients may have librarymaterials delivered to their rooms by calling255-5434.

Library hours are 9:30 a.m. to 4:30 p.m.Monday through Friday, and 1 p.m. to 4:30p.m. on Saturday and Sunday.

an appointment. To reach the Erickson Hairand Skin Care Center from Saint MarysHospital, you may take the patient shuttlewhich is a free service. Call 266-1700 if youhave questions.

Health care/advance directivesHealth care/advance directives informationbrochures are available at all hospital information desks, at the Mayo PatientEducation Center, Siebens Building, subwaylevel, and through Mayo Clinic’s Medical Social Services. If you have questions, pleasecontact Medical Social Services at 284-2131.

InterpretersInterpreters from Mayo Clinic are available 24hours a day for patients who speak a languageother than English. An interpreter also is available for the deaf and hard of hearing. Formore information, ask your nurse. There is nocharge for these services.

Lifeline If you have a disability or chronic medicalproblem and live in southeastern Minnesota,Saint Marys Hospital offers a program calledLifeline: a personal emergency response systemthat provides a link between your home andSaint Marys. There is a charge for this service.For more information, call 255-6908.

Lost and foundTo inquire about lost and found items, pleasecall 255-5368.

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Members of the nursing staff will help you planfor specific aspects of your discharge. Yourfamily or a person you designate also will beasked to participate in your discharge planning.Hospital nursing staff and your physician will work with you to design a plan for yourcontinued care outside the hospital. The planwill include specifics such as use ofmedications, diet instructions, any limitationson exercise or other activities of daily living,and discussion of any supplies or equipmentyou will need.

We encourage you to ask questions and shareconcerns about your home situation with ourstaff before your day of discharge. If you havesome concern about your readiness to leave thehospital, please ask a member of the nursingstaff about alternative programs to help withthe transition from hospital to home or toanother setting.

Discharge procedureBefore you leave the hospital your physicianwill write an order for your discharge. Yournurse also will assist you with the dischargeprocedure. If you have not made arrangementsfor payment of your medical bill, you may beasked to stop at the Cashier’s Office in theMary Brigh Building, main floor. If you areunable to go to the Cashier’s Office in person,you may send a family member.

Cashier hours:

Monday-Friday 6 a.m. to 6 p.m. Weekends 8 a.m. to 12 p.m.Holidays closed

Visitors from community organizationsRepresentatives from various communityorganizations often visit the hospital. If youwould like to receive a visit during your hospital stay, please call the number listed foryour organization.

Alcoholics Anonymous ....................289-5636

Amateur Radio ..................................282-3930

American Legion ..............................252-1659

American Legion Auxiliary ............289-6062

Arthritis/SEMCIL Peer Visitors ........285-1815, ext. 20

Does Drove #19..................................282-6702

Eagles ..................................................289-5931

Eagles Auxiliary ................................289-5931

Elks, BPOE #1091 ..............................282-6702

RMH Auxiliary ..................................266-8625

Royal Neighbors................................289-8738

Saint Marys Auxiliary ......................255-5653

Veterans of Foreign Wars &Auxiliary Post 1215 ..........................289-6299

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Hospital dischargeinformation

check; or by MasterCard, VISA, Discover,American Express or Diners Club credit card.

If you have questions regarding financialaspects of your care, a Business Officerepresentative is available to help you. Pleasecall 255-5994 for assistance.

Making a return appointmentIf you need to schedule a return appointment,please call the Mayo Clinic AppointmentInformation Desk at 507-284-2111.

Dismissal prescriptionsYou may continue to need medications afteryou are dismissed from the hospital. At the endof your stay, be prepared to purchase take-home medications at Mayo Clinic Pharmacy –Mary Brigh or at the pharmacy of your choice.Please bring your prescription drug-benefitcard and a way to pay for your prescription.

Mayo Clinic Pharmacy – Mary Brigh is locatedin the Mary Brigh Building, main floor, lobby,next to the registration desk.

Hours are Monday through Friday, 7 a.m. to9 p.m.; weekends, 7 a.m. to 6 p.m.

Medical supply itemsYou may need certain medical supply itemsafter you leave the hospital. If so, prior todischarge a member of the nursing staff willprovide you with a list of the medical supplyitems you will need. At the end of yourhospital stay, please be prepared to purchasethese items at the Mayo Clinic Store, SiebensBuilding, subway level, or at the medicalsupply store or pharmacy of your choice.

Making arrangements for payment of yourmedical billArrangements for payment of your medical bill must be made with a Business Office representative when you are preadmitted or as soon as possible after admission. It is important for you to be aware of your financialarrangements since you may be asked to payall or part of your bill when you leave the hospital. Payment can be made by cash; by

30 31

Visiting hoursGeneral units 8 a.m. to 8:30 p.m.

Mayo Eugenio Litta Children’s Hospital 8 a.m. to 8:30 p.m.

Intensive care units As stated on the unit

Locating a patient’s roomVisitors can obtain a patient’s room numberat the information desks located on the mainfloors of the Mary Brigh Building (twolocations, east and west desks) and the FrancisBuilding. You may also call 255-5980 or255-4534 for help locating a patient’s room.

Rooms at Saint Marys Hospital are identifiedby a room number which incorporates a buildingabbreviation followed by a four-digit number.The building name is a two-letter abbreviation.In the room number, the first number indicatesthe floor level and the remaining numbersidentify the area and individual room.

Example: Mb6-510 = Mary Brigh Building, 6th floor, room 510.

Building Abbreviations:

Alfred Building AlGenerose GeDomitilla Building DoJoseph Building JoFrancis Building FrMary Brigh Building Mb

Mayo Eugenio Litta Children’s Hospital islocated on the second and third floors of theFrancis and Mary Brigh buildings. Please usethe elevators from the Mary Brigh Lobby. For

Guidelines for visitorsPlease limit the number of visitors to no morethan two or three in a patient’s room at onetime. We also ask you to keep your visits brief.

Children, accompanied by parents or an adult,are permitted to visit patients in their roomsduring normal visiting hours. Children maynot, however, visit patients in some types ofisolation, and children under 14 are not to visitpatients in an intensive care unit withoutauthorization from the nurse manager.

Flowers, balloon bouquets and cards brightenup a patient’s surroundings and are welcome inpatient rooms. But, because of possible allergicreactions, latex balloons are not allowed. Somespecial units, such as intensive care, do haverestrictions on floral arrangements. Pleasecheck with a nurse or unit secretary in suchunits prior to bringing live flowers.

Please do not sit on the patient’s bed or on anunoccupied bed in a semi-private room.

Mayo Clinic, Saint Marys Hospital andRochester Methodist Hospital are smoke-freeinstitutions. Smoking is not permitted in anyMayo facility or on the clinic orhospital grounds.

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Visitor information

Parking passesYou may purchase a multiple-day parking passfrom parking attendants in the patient/visitorramps. These passes have no expiration dateand are valid in all Mayo Clinic, Saint MarysHospital and Rochester Methodist Hospitalpatient/visitor parking ramps.

RestroomsPublic restrooms that are wheelchair accessibleare located near the information desk in theFrancis Building and near the Admissions Deskin the Mary Brigh Building. Baby changingtables are available in some of the public restrooms. Visitors are asked not to usepatient restrooms.

ToursVisitors may take a self-guided tour of SaintMarys Hospital between 8 a.m. and 8:30 p.m.Tour brochures are available at the informationdesks. Children must be accompanied byan adult.

VideotapingIn some instances, a family member who willassist with a patient’s care after dismissal maywish to videotape specific home-going patientcare procedures. This may be done with thepermission of the nurse manager. Videotapingor photography of daily patient care activities,however, is not permitted.

Family members, visitors or other patients whowish to videotape or photograph a patient maydo so only with his/her permission and only inthe patient’s room. If the patient is unable togive permission, permission should be

more information about the children’s hospital,refer to the booklet Welcome to Mayo EugenioLitta Children’s Hospital (reference numberMC1831-07).

Visitor identificationWhen a family member or friend must remainin the hospital overnight, (between 9 p.m. and5:30 a.m.) he or she will be issued a visitoridentification badge by a member of the nursing staff.

ParkingParking is available in the following areas:

• Patient/visitor underground parking facility:Turn off 14th Avenue S.W. and drive throughthe patient drop-off area at the hospital’smain entrance. Follow the signs to theunderground parking.

• Generose Parking Ramp, levels two andthree: Turn off 14th Avenue S.W. and proceedeast on Peace Garden Drive to the entranceof the ramp.

• Emergency Department parking lot: Parkingis available to patients and visitors going tothe Emergency Department in the surface lotacross the driveway from the EmergencyDepartment’s entrance.

Valet parking is available from 6 a.m. to 9 p.m.,Monday through Friday, at the main hospitalentrance in the Mary Brigh Building. Forfurther information, call the door attendant,255-5483.

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Patient shuttle serviceThe patient shuttle arrives and departs fromthe west door of the Gonda Building and themain entrance of Saint Marys Hospital in theMary Brigh Building. This free shuttle runscontinuously between from 6:45 a.m. to 5:30p.m., Monday through Friday, on days the clinicis open. The shuttle is wheelchair accessible.

Hotel courtesy carsMany local hotels and motels offer guests complimentary shuttle service to and fromMayo Clinic, Saint Marys Hospital andRochester Methodist Hospital. For more information, please ask the attendants at themain entrance in the Mary Brigh Building.Arrivals and departures are announced in thehospital lobby over the public address system.

City busesCity buses leave from the front door of theFrancis Lobby for downtown Rochesterapproximately every 30 minutes between 6:30a.m. and 6:30 p.m. and every hour from 7 p.m.to 10 p.m. There is no bus service on Sunday.

Airport bus serviceAirport shuttle service is available from downtown hotels and motels and from SaintMarys Hospital. Call 282-2222 to arrange apick-up time. There is a charge for this service.

obtained from the patient’s family membersand the nursing supervisor. Videotaping orphotography of employees is generally discouraged and may be done only with theconsent of the employee.

Visitor CafeteriaVisitors are welcome to eat in the hospital’sVisitor Cafeteria. Information about the cafeteriamay be found in this booklet under “FoodServices” (pp. 18-19). The Visitor Cafeteria islocated near the information desk in the FrancisBuilding. Hours are 7 a.m. – 7 p.m.

LodgingBrochures from the Rochester Lodging andHospitality Association are available at theinformation desk in the Francis Building, mainfloor, and at the Admissions Desk, Mary Brigh,main floor. The brochure includes telephonenumbers and addresses for local lodging facilities. Information about lodging inRochester can also be found on the Internet atwww.mayo.edu/mcr/LodgingRoch.html. SaintMarys Hospital does not own or operate anylodging facility and does not specificallyendorse or recommend any hotel, motel, guesthouse or apartment.

Hospital mailing addressTo send mail to a patient in the hospital, use thefollowing address, along with the patient’sname and hospital room number.

Saint Marys Hospital1216 Second Street SWRochester, MN 55905

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Transportationinformation

satisfaction in this manner, either you or yourrepresentative may contact the hospital patientrelations coordinator in the Office of PatientAffairs at 284-4988 between the hours of 8 a.m.and 5 p.m., Monday through Friday. At allother times ask to speak with the nursesupervisor. Working with the appropriatepersons, the patient relations coordinator willmake every attempt to settle the grievance orcomplaint as quickly as possible.

You have the right to request and receive awritten response to any grievance. If satisfactionis not achieved by working with the hospital’sgrievance procedure, you may contact theOffice of Health Facilities Complaints at 85 East7th Place, PO Box 64970, St. Paul, Minn. 55164;or phone 651-215-8702 or 800-369-7994. You willfind additional information in the Patients’ Billof Rights that you received upon admission tothe hospital. A copy is also included in thisbooklet (see pp. 41-53).

Hospital Ethics Consultation ServiceAn ethics consultation may be requested by apatient or family member when an ethical ormoral conflict is perceived with a health-careprovider. The health-care team also mayrequest a consultation. Upon your request, theunit secretary will contact the EthicsConsultation Service member on call.Arrangements will be made to discuss the casewith you within 24 hours. If the consultation isaccepted, a multi-disciplinary team will reviewthe case, speak with parties involved and make recommendations for resolving the conflict.Results of consultations are not binding.

Questions about your careIf you have questions or concerns about anyaspect of your care, do not hesitate to alert oneof your care providers. A member of your careteam will talk with you about your care anddescribe what you can expect as a result of thecare you receive. If the outcome of yourtreatment is significantly different from whatwas anticipated, your care provider will discussthe outcomes with you and, if appropriate,with a member of your family.

We invite your commentsAt Mayo, our primary mission is to provideyou with the finest care possible. We welcomeyour comments and suggestions because theyenable us to continuously improve our serviceto you.

Please complete the patient comment cardincluded in this booklet. Your comments will beforwarded to the staff member who can takeaction on your suggestions. If the commentcard was missing, your nurse can get one foryou. You may give the card to your unit secretary or return it through the U.S.Postal Service.

Grievances/complaintsIn the event you or your family has a questionor concern or feel your rights as a patient werenot upheld, we want to know about it becauseour first concern is for your well-being.

Normally, most grievances or complaints canand should be handled quickly and efficientlyby contacting the nurse manager on your unit.If, however, you are unable to obtain

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Questions andcomments

The text of this Patients’ Bill of Rights is provided bythe Minnesota Hospital and Healthcare Partnership.Legislative intent: It is the intent of the legislature andthe purpose of this statement to promote the interestsand well-being of the patients of health care facilities. Nohealthcare facility may require a patient to waive theserights as a condition of admission to the facility. Anyguardian or conservator of a patient or, in the absence ofa guardian or conservator, an interested person, may seekenforcement of these rights on behalf of a patient. Aninterested person may also seek enforcement of theserights on behalf of a patient who has a guardian or conservator through administrative agencies or in probate court or county court having jurisdiction overguardianships and conservatorships. Pending the outcome of an enforcement proceeding the health carefacility may, in good faith, comply with the instructionsof a guardian or conservator. It is the intent of this section that every patient’s civil and religious liberties,including the right to independent personal decisionsand knowledge of available choices, shall not be infringedand that the facility shall encourage and assist in thefullest possible exercise of these rights.

Definitions: For the purposes of this statement,“patient” means a person who is admitted to an acutecare inpatient facility for a continuous period longerthan 24 hours, for the purpose of diagnosis or treatmentbearing on the physical or mental health of that person.“Patient” also means a minor who is admitted to a residential program as defined in section 7, Laws ofMinnesota 1986, Chapter 326. For purposes of this statement, “patient” also means any person who isreceiving mental health treatment on an out-patient basis or in a community support program or other community-based program.

Public Policy Declaration: It is declared to be the public policy of this state that the interests of eachpatient be protected by a declaration of a patient’s bill ofrights which shall include but not be limited to the rightsspecified in this statement.

Generous private financial support keeps Mayo Clinic’s programs and facilities at theleading edge of medical discovery.

In the early 1900s, Dr. William J. Mayo and Dr. Charles H. Mayo gave the assets of theirmedical practice and the majority of their personal savings to create what today is MayoFoundation: a private trust for public purposes.Today, our patients and friends continue thistradition by making contributions to MayoFoundation. Your tax-deductible gift helps support innovative ways to treat illnesses forpatients at Mayo Clinic and throughout theworld. Thoughtful gifts also support laboratoriesand technology that our scientists use fortomorrow’s discoveries, and education programs that train future generations ofhealth-care leaders.

In addition, friends support Mayo Clinic programs for patients who need financial assistance to meet their hospital expenses. ThePoverello Fund and the van der Steen Trustserve patients at Saint Marys Hospital. TheGood Samaritan Fund assists patients atRochester Methodist Hospital.

For further information, please contact:

Department of DevelopmentMayo Foundation200 First Street SWRochester, MN 55905507-284-8540 or 800-297-1185e-mail: development@mayo.edu

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A tradition ofgiving

MinnesotaPatients’ Bill of Rights

medically inadvisable, as documented by theattending physician in a patient’s care record, theinformation shall be given to the patient’s guardianor other person designated by the patient as his orher representative. 5. Relationship with other health services

Patients who receive services from an outsideprovider are entitled, upon request, to be told theidentity of the provider. Information shall includethe name of the outside provider, the address, and adescription of the service which may be rendered.In cases where it is medically inadvisable, as documented by the attending physician in apatient’s care record, the information shall be givento the patient’s guardian or other person designatedby the patient as his or her representative. 6. Information about treatment

Patients shall be given by their physicians completeand current information concerning their diagnosis,treatment, alternatives, risks and prognosis asrequired by the physician’s legal duty to disclose.This information shall be in terms and language thepatients can reasonably be expected to understand.Patients may be accompanied by a family memberor other chosen representative. This informationshall include the likely medical or major psychologicalresults of the treatment and its alternatives. In caseswhere it is medically inadvisable, as documentedby the attending physician in a patient’s medicalrecord, the information shall be given to thepatient’s guardian or other person designated bythe patient as his or her representative. Individualshave the right to refuse this information. Every patient suffering from any form of breastcancer shall be fully informed, prior to or at thetime of admission and during her stay, of all alternative effective methods of treatment of whichthe treating physician is knowledgeable, includingsurgical, radiological, or chemotherapeutic treatments or combinations of treatments and therisks associated with each of those methods.

1. Information about rights

Patients shall, at admission, be told that there arelegal rights for their protection during their stay atthe facility or throughout their course of treatmentand maintenance in the community and that theseare described in an accompanying written statementof the applicable rights and responsibilities set forthin this section. In the case of patients admitted toresidential programs as defined in section 7, thewritten statement shall also describe the right of aperson 16 years old or older to request release asprovided in section 253B.04, subdivision 2, andshall list the names and telephone numbers of individuals and organizations that provide advocacyand legal services for patients in residential programs. Reasonable accommodations shall bemade for those with communication impairments,and those who speak a language other than English.Current facilities policies, inspection findings of state and local health authorities, and further explanation of the written statement of rights shallbe available to patients, their guardians or theirchosen representatives upon reasonable request tothe administrator or other designated staff person,consistent with chapter 13, the Data Practices Act,and section 626.557, relating to vulnerable adults. 2. Courteous treatment

Patients have the right to be treated with courtesyand respect for their individuality by employees ofor persons providing service in a health care facility. 3. Appropriate healthcare

Patients shall have the right to appropriate medicaland personal care based on individual needs. This right is limited where the service is not reimbursable by public or private resources. 4. Physician’s identity

Patients shall have or be given, in writing, thename, business address, telephone number, andspecialty, of any, of the physician responsible forcoordination of their care. In cases where it is

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(4) inquiring of the physician to whom the patientnormally goes for care, if known, whether thepatient has executed an advance directive. If afacility notifies a family member or designatedemergency contact or allows a family member toparticipate in treatment planning in accordancewith this paragraph, the facility is not liable to the patient for damages on the grounds that thenotification of the family member or emergencycontact or the participation of the family memberwas improper or violated the patient’sprivacy rights.

(c) In making reasonable efforts to notify a familymember or designated emergency contact, the facility shall attempt to identify family members ora designated emergency contact by examining thepersonal effects of the patient and the medicalrecords of the patient in the possession of the facility.If the facility is unable to notify a family member ordesignated emergency contact within 24 hours afterthe admission, the facility shall notify the countysocial service agency or local law enforcementagency that the patient has been admitted and thefacility has been unable to notify a family memberor designated emergency contact. The county socialservice agency and local law enforcement agencyshall assist the facility in identifying and notifying afamily member or designated emergency contact. Acounty social service agency or local law enforcementagency that assists a facility is not liable to thepatient for damages on the grounds that the notification of the family member or emergencycontact or the participation of the family memberwas improper or violated the patient’sprivacy rights. 8. Continuity of care

Patients shall have the right to be cared for withreasonable regularity and continuity of staff assignment as far as facility policy allows.

7. Participation in planning treatment

Notification of Family Members: (a) Patients shallhave the right to participate in the planning of theirhealth care. This right includes the opportunity todiscuss treatment and alternatives with individualcaregivers, the opportunity to request and participatein formal care conferences, and the right to includea family member or other chosen representative. In the event that the patient cannot be present, afamily member or other representative chosen bythe patient may be included in such conferences. (b) If a patient who enters a facility is unconsciousor comatose or is unable to communicate, the facilityshall make reasonable efforts as required underparagraph (c) to notify either a family member or aperson designated in writing by the patient as theperson to contact in an emergency that the patienthas been admitted to the facility. The facility shallallow the family member to participate in treatmentplanning, unless the facility knows or has reason to believe the patient has an effective advancedirective to the contrary or knows the patient hasspecified in writing that they do not want a familymember included in treatment planning. After notifying a family member but prior to allowing afamily member to participate in treatment planning,the facility must make reasonable efforts, consistentwith reasonable medical practice, to determine ifthe patient has executed an advance directive relative to the patient’s health care decisions. Forpurposes of this paragraph, “reasonableefforts” include:

(1) examining the personal effects of the patient; (2) examining the medical records of the patientin the possession of the facility; (3) inquiring of any emergency contact or familymember contacted whether the patient has executed an advance directive and whether thepatient has a physician to whom the patient normally goes for care; and

44 45

safety or assistance. 13. Confidentiality of records

Patients shall be assured confidential treatment oftheir personal and medical records, and mayapprove or refuse their release to any individualoutside the facility. Copies of records and writteninformation from the records shall be made availablein accordance with this subdivision and section144.335. This right does not apply to complaintinvestigations and inspections by the department of health, where required by third party paymentcontracts, or where otherwise provided by law. 14. Disclosure of services available

Patients shall be informed, prior to or at the time ofadmission and during their stay, of services whichare included in the facility’s basic per diem or dailyroom rate and that other services are available atadditional charges. Facilities shall make every effortto assist patients in obtaining information regardingwhether the Medicare or Medical Assistance programwill pay for any or all of the aforementioned services.15. Responsive service

Patients shall have the right to a prompt and reasonable response to their questions and requests. 16. Personal privacy

Patients shall have the right to every considerationof their privacy, individuality, and cultural identity as related to their social, religious, and psychological well-being. 17. Grievances

Patients shall be encouraged and assisted, throughout their stay in a facility or their course oftreatment, to understand and exercise their rights aspatients and citizens. Patients may voice grievancesand recommend changes in policies and services tofacility staff and others of their choice, free fromrestraint, interference, coercion, discrimination, orreprisal, including threat of discharge. Notice of thegrievance procedure of the facility or program, as

9. Right to refuse care

Competent patients shall have the right to refusetreatment based on the information required inRight No. 6. In cases where a patient is incapable of understanding the circumstances but has notbeen adjudicated incompetent, or when legalrequirements limit the right to refuse treatment, the conditions and circumstances shall be fully documented by the attending physician in thepatient’s medical record. 10. Experimental research

Written, informed consent must be obtained priorto patient’s participation in experimental research.Patients have the right to refuse participation. Bothconsent and refusal shall be documented in theindividual care record. 11. Freedom from maltreatment

Patients shall be free from maltreatment as definedin the Vulnerable Adults Protection Act.“Maltreatment” means conduct described in Section626.5572, Subdivision 15, or the intentional andnontherapeutic infliction of physical pain or injury,or any persistent course of conduct intended to produce mental or emotional distress. Every patientshall also be free from nontherapeutic chemical andphysical restraints, except in fully documentedemergencies, or as authorized in writing afterexamination by a patient’s physician for a specifiedand limited period of time, and only when necessary to protect the patient from self-injury orinjury to others. 12. Treatment privacy

Patients shall have the right to respectfulness andprivacy as it relates to their medical and personalcare program. Case discussion, consultation,examination, and treatment are confidential andshall be conducted discreetly. Privacy shall berespected during toileting, bathing, and otheractivities of personal hygiene, except as needed forpatient

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patient’s care record. Where programmatically limited by a facility abuse prevention plan pursuantto the Vulnerable Adults Protection Act, section626.557, subdivision 14, paragraph (b), this rightshall also be limited accordingly. 19. Personal property

Patients may retain and use their personal clothingand possessions as space permits, unless to do sowould infringe upon rights of other patients, andunless medically or programmatically contraindicatedfor documented medical, safely, or programmaticreasons. The facility may, but is not required to,provide compensation for or replacement of lost orstolen items. 20. Services for the facility

Patients shall not perform labor or services for the facility unless those activities are included for therapeutic purposes and appropriately goal-related in their individual medical record. 21. Protection and advocacy services

Patients shall have the right of reasonable access atreasonable times to any available rights protectionservices and advocacy services so that the patientmay receive assistance in understanding, exercising,and protecting the rights described in this sectionand in other law. This right shall include the opportunity for private communication betweenthe patient and a representative of the rights protection service or advocacy service. 22. Right to communication disclosure and rightto associate

Upon admission to a facility, where federal law prohibits unauthorized disclosure of patient identifying information to callers and visitors, thepatient, or the legal guardian or conservator of thepatient, shall be given the opportunity to authorizedisclosure of the patient’s presence in the facility tocallers and visitors who may seek to communicatewith the patient. To the extent possible, the legal

well as addresses and telephone numbers for theOffice of Health Facility Complaints and the areanursing home ombudsman pursuant to the OlderAmericans Act, section 307(a)(12) shall be posted ina conspicuous place. Every acute care in-patient facility, every residentialprogram as defined in section 7, and every facilityemploying more than two people that provides out-patient mental health services shall have a writteninternal grievance procedure that, at a minimum,sets forth the process to be followed; specifies timelimits, including time limits for facility response;provides for the patient to have the assistance of anadvocate; requires a written response to writtengrievances; and provides for a timely decision byan impartial decision-maker if the grievance is not otherwise resolved. Compliance by hospitals,residential programs as defined in section 7 whichare hospital based primary treatment programs,and outpatient surgery centers with section 144.691 and compliance by health maintenanceorganizations with section 62D.11 is deemed to becompliance with the requirement for a writteninternal grievance procedure. 18. Communication privacy

Patients may associate and communicate privatelywith persons of their choice and enter and, exceptas provided by the Minnesota Commitment Act,leave the facility as they choose. Patients shall haveaccess, at their expense, to writing instruments, stationery, and postage. Personal mail shall be sentwithout interference and received unopened unlessmedically or programmatically contraindicated anddocumented by the physician in the medical record.There shall be access to a telephone where patientscan make and receive calls as well as speak privately.Facilities which are unable to provide a private area shall make reasonable arrangements to accommodate the privacy of patients’ calls. Thisright is limited where medically inadvisable, asdocumented by the attending physician in a

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Inquiries or complaints regarding medical treatment or the Patients’ Bill of Rights may bedirected to: Minnesota Board of Medical Practice 2829 University Ave. SESuite 400 Minneapolis, MN 55414-3246612-617-2130 or 800-657-3709OROffice of Health Facility Complaints P.O. Box 64970 St. Paul, MN 55164-0970 651-215-8702 or 800-369-7994Inquiries regarding access to care or possible premature discharge may be directed to: Ombudsman for Older Minnesotans 121 East Seventh PlaceSuite 410 (Metro Square Building)St. Paul, MN 55101 651-296-0382 or 800-657-3591 Federal rights

Starting Aug. 2, 1999, the federal Patients’ Bill ofRights law (42 CFR Part 482) went into effect.Patients have rights afforded them under federallaws in the areas of notification of rights; the exercise of his/her rights in regard to his/her care; privacy and safety; confidentiality of his/herrecords; freedom from restraints used in the provision of acute medical and surgical care unlessclinically necessary; and freedom from seclusionand restraints used in behavior management unlessclinically necessary. Patients who believe they havebeen aggrieved under their federal rights shouldrefer to Provision 17 in this document. Those wanting a full copy of the federal law may obtainone by contacting the hospital business office.

guardian or conservator of the patient shall consider the opinions of the patient regarding thedisclosure of the patient’s presence in the facility. ADDITIONAL RIGHTS IN RESIDENTIALPROGRAMS THAT PROVIDE TREATMENT TOCHEMICALLY DEPENDENT OR MENTALLYILL MINORS OR IN FACILITIES PROVIDING SERVICES FOR EMOTIONALLY DISTURBEDMINORS ON A 24-HOUR BASIS: 23. Isolation and restraints

A minor patient who has been admitted to a residential program as defined in section 7 has the right to be free from physical restraint and isolation except in emergency situations involving alikelihood that the patient will physically harm the patient’s self or others. These procedures maynot be used for disciplinary purposes, to enforceprogram rules, or for the convenience of staff.Isolation or restraint may be used only upon theprior authorization of a physician, psychiatrist, orlicensed consulting psychologist, only when lessrestrictive measures are ineffective or not feasibleand only for the shortest time necessary. 24. Treatment plan

A minor patient who has been admitted to a residential program as defined in section 7 has theright to a written treatment plan that describes inbehavioral terms the case problems, the precisegoals of the plan, and the procedures that will beutilized to minimize the length of time that theminor requires inpatient treatment. The plan shall also state goals for release to a less restrictivefacility and follow-up treatment measures and services, if appropriate. To the degree possible, theminor patient and his or her parents or guardianshall be involved in the development of the treatment and discharge plan.

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• Department of Commerce• Department of Employee Relations• Department of Labor and Industry, insurers

and employers in workers’ compensation cases• Office of Mental Health Practices• Ombudsman for Mental Health and Mental

Retardation• State Fire Marshal• Health Boards• Community Action Agencies• Health professional licensing boards or agencies• Schools and child care facilities may transfer

immunization records without consent• Law enforcement agencies• Public or private postsecondary education

institutions• Local welfare agencies• Medical examiners or coroners• Medical or scientific researcher• Minnesota Health Data Institute• Potential victims of serious threats of physical

violence• Guardians or conservators of incompetent

persons• Parents/legal guardians of minor who is being

treated where failure to inform could createserious health problems

• Insurance companies and other payors payingfor independent medical examinations

• Proxies, ombudsmen, attorneys-in-factIf you have any questions or require additionalinformation, call the Minnesota Department ofHealth at 651-282-6314.

Access to health records – Practices and rights

A health care provider or a person who gethealth records from a provider may not release a

patient’s health records without a signed and datedconsent from that patient. Sometimes the lawmakes exceptions.Release of health records and confidentiality

Certain federal and state laws protect patient’srights to confidentiality of their health records.Under Minnesota law, a patient may review anyinformation in his or her health records, regardingany diagnosis, treatment and prognosis. If a patientasks in writing, a provider must give the patientcopies of either the records or copies of a summaryof the information in the records unless theprovider has determined that the information isdetrimental to the physical or mental health of thepatient, or is likely to cause the patient to inflict selfharm, or to harm another. If such a determinationhad been made, then the information can be givento another provider or appropriate third party.Minnesota statute sets a maximum charge for finding and copying records.Release of health records without patient consent

In circumstances specified in statute, health recordinformation may or must be released without thepatient’s consent. The following are some, but notall examples:

• In a medical emergency• When federal law requires it• When someone receives a court order or a

federal grand jury subpoena requiring releaseof health information

Under Minnesota law to the following persons ororganizations for specific purposes:

• Department of Health• Department of Human Services• Department of Public Safety

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Hospital mailing address ....................................................36

Hospital team..........................................................................9

Hotel courtesy cars ..............................................................37

Infection precautions............................................................13

Interpreters ............................................................................26

Library, Patient and Visitor ................................................27

Lifeline....................................................................................26

Lodging ..................................................................................36

Lost and found......................................................................26

Mail ........................................................................................21

Map ........................................................................................58

Mayo Clinic ............................................................................5

Mayo Eugenio Litta Children’s Hospital............................7

Mayo Psychiatry and Psychology Treatment Center ....................................................................7

Meals ......................................................................................18

Medical Social Service..........................................................11

Medical supply items ..........................................................30

Newspaper stands................................................................21

Notary public ........................................................................27

Nursing staff..........................................................................10

Nutrition care staff ..............................................................12

Organ donation information ..............................................27

Parking ..................................................................................34

Parking passes ......................................................................35

Patient room location ..........................................................33

Alcoholics Anonymous meetings ......................................24

Automatic teller machines and change machines ..........25

Auxiliary/Volunteers ..........................................................23

Barber shop and beauty salon ............................................25

Bill payment ..........................................................................30

Bus service to the airport ....................................................37

Buses ......................................................................................37

Chapels and prayer spaces ................................................15

Chaplain Services ................................................................15

Chaplain visits ................................................................11, 15

Comments..............................................................................38

Communication services ....................................................20

Copy service ..........................................................................21

Development Office ............................................................40

Discharge procedure ............................................................29

Dismissal prescriptions........................................................30

Electrical appliances ............................................................13

Erickson Hair and Skin Care Center ................................25

Fax service ............................................................................21

Fire drills ................................................................................14

Food services ........................................................................18

Guest trays (food service) ..................................................18

Grievances/complaints ......................................................38

Health care/advance directives ........................................26

Historical display ..................................................................7

Hospital Ethics Consultation Service ................................39

54 55

Index

Visitors from community organizations ..........................28

Worship services ..................................................................16

57

Patients’ Bill of Rights..........................................................41

Pharmacy service..................................................................10

Physicians ................................................................................9

Questions about your care ..................................................38

Questions and comments ....................................................38

Resources and amenities ....................................................23

Restrooms ..............................................................................35

Return appointment, making arrangements for..............31

Safety and security ..............................................................13

Saint Marys Hospital ............................................................5

Shuttle service ......................................................................37

Special occasions (food service) ........................................18

Sponsorship Board ................................................................6

Teamwork ................................................................................9

Telephone numbers ..................................Inside front cover

Telephones ............................................................................21

Television ..............................................................................20

Tours ......................................................................................35

Transportation ......................................................................37

Unit secretaries......................................................................12

Valuables, safekeeping of ....................................................13

Videotaping ..........................................................................35

Visiting hours ........................................................................33

Visitor Cafeteria ....................................................................18

Visitor identification ............................................................34

Visitor information ..............................................................32

56

5958

Saint MarysHospital Map

Marian

Hal

l

DomitillaBuilding

Mayo Clinic/Rochester Methodist Hospital (approx. 1 mile)To Hwy 52 2nd Street S.W.

GeneroseBuilding

Peace Garden DriveM

aria

n C

ircle

Peace Garden

Street S.W.

14th

Ave

nue

S.W

.

FrancisBuilding

TowerSection

Alfred Building

Chapel(on level 1)

NORTH

Main Floor Map

Mary Brigh Building

Ent

erE

xit

EmergencyDepartment(ED)

EDParking

Lot

M

Under-groundParking

Under-groundParking

MainEntrance

Visitor Cafeteria

Admissions

Elevator

Gift ShopInformation

Mayo Patient Shuttle

City Bus

Handicap Access

Patient/Visitor Parking

Generose BuildingMayo Clinic Psychiatry and Psychology Treatment Center

Vending Area(Located on Ground Level)

Prescription Center

Access to ATM

Restrooms(Handicap Access)

Taxi

Telephones

Mayo Eugenio Litta Children s HospitalLocated on floors 2 and 3 in the Francis Building and floor 3 in the Mary Brigh Building

Cashier

M

Generose ParkingRamp

(Additional parking located on level

2 beginningSpring 2000)

Joseph Building

Mary BrighUndergroundParking RampENTRANCE

To 4th

Mayo Eugenio

Litta Children sHospital

Patient &VisitorHandbookSaint Marys Hospital

Mayo Clinic, Saint Marys Hospital and

Rochester Methodist Hospital are smoke-free

institutions. Smoking is not permitted in

any Mayo facility or on the clinic or hospital

grounds. Your cooperation is appreciated.

200 First Street SWRochester, Minnesota 55905www.mayoclinic.org

© 2003, Mayo Foundation for Medical Education and Research (MFMER). All rights reserved. MAYO, MAYO CLINIC, Saint Marys Hospital and the triple-shield Mayo logo are trademarks and service marks of MFMER.

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