May 2020 Newsletter ∙ Dove Healthcare - South Eau Claire

A Testimonial from Mike Wade Mike shared, "On December 31, I fell approximately 12 feet while shoveling snow off my roof. The fall fractured my right hip and shoulder joints. After two weeks in Marshfield Clinic's ICU, I was transferred here. I arrived flat on my back, dependent on others for almost everything. Mobility, transfers, self cares, and even meal set up required assistance.

After four months, I am now independent with all transfers, self cares, and dressing. Mobility has progressed from being pushed in a wheelchair to ambulating independently with a four-wheel walker.

This journey has been so very difficult on many levels. Not just physically, but emotionally, mentally, and spiritually. I am thankful for the love and support of my family and friends. I am also forever grateful to the exceptional employees at Dove Healthcare - South Eau Claire. You have cared for me when I was most fragile and along with my family, brought hope to what I believe were the worst days of my life.

My rehabilitation team of Angela, Brenda, Sarah, and Erin, along with many others, displayed exceptional skills to help me become as independent as possible and return home to my wonderful wife and daughter.

Mike’s testimonial continued…

Mike’s testimonial continued…

The nursing team helped me through each day with selflessness and kindness. They were there to comfort and listen when I felt helpless. Angels do that.

Social workers, dietary, housekeeping, maintenance, and the entire family here became my extended family. There are way too many heroes to mention, and I look forward to a higher quality of life because of you all."

Rehabilitation Director Angella Niblett shared, “As John Denver said, ‘I believe that we are here for each other, not against each other. Everything comes from an understanding that you are a gift in my life, whoever you are, whatever our differences.’ As a member of ‘Team Mike’, it was and continues to be our daily goal to work towards a successful return home. The benefit of being an in-patient therapist is the opportunity to learn of patients' likes, dislikes, family, hobbies, and passions and use those as a part of physical and emotional recovery. Mike has shared his love and experience with music, which I believe has been an important part of his recovery.

We often hear ‘thank you’ from patients and their families as we help them on their path of recovery, but indeed, we as therapists are often thankful for our patients as well, and Mike is no exception. Watching him work hard motivates me to be better for him and myself. His road to recovery has been long, but successful. He has touched our employees and residents with his kindness and gentle heart. In a very short time we'll celebrate his departure from here and return home, but we will miss his presence and positivity for a long time. We are all proud of his accomplishments and thank him for trusting and choosing Dove Healthcare - South Eau Claire.”

Best wishes to you and your family, Mike.

OT Brenda Meinen, Mike Wade,

PT Sarah Marx, and PTA Angella Niblett

May 2020 Newsletter ∙ Dove Healthcare

Congratulations to our Employee of the Month! Recreation Assistant Rachel Williams

Recreation Director Mandy Alvar shared, "Rachel joined our team as a recreation assistant in November 2019. From the very beginning, she has demonstrated amazing commitment, dedication, and heart, not only for the residents, but for her fellow co-workers across all departments. She is also a devoted advocate for the residents, as well as their families, and always makes sure they are heard and that their needs as a whole person are being met individually and as a community. All of our residents have so enjoyed her being in this role, because she is genuine, caring, fun, and enthusiastic, and she is the definition of a team player. I am so incredibly thankful for the smiles, sprit, creativity, and work ethic Rachel brings each and every day. She is so deserving of this recognition, and I know she will continue to grow and impact Dove Healthcare – South Eau Claire!”

Rachel shared, "I am so honored to have been selected as Employee of the Month. Words cannot express how grateful I feel to be part of such an amazing team. My colleagues provide remarkable care for all of our residents; everything is done with compassion and a smile. I feel so proud to work for such an exceptional place. This was a major career change for me, as I have never worked with this population before. I can say I have found my passion! I truly love all of our residents, and I so enjoy getting to know each of them, and their families as well. I look forward to coming into work and being able to spend my days making memories, sharing laughs, and sometimes being a listening ear for our residents. I feel the work that I do is so important and feel very blessed to be making a difference. Thank you so much to the team for this recognition!" Way to go, Rachel!

This year, it's more important than ever that we celebrate and recognize our employees and their special relationships with our residents. Putting the needs of our residents first and keeping them at the center of all we do is our number one priority, and our amazing family of caregivers continues to demonstrate this every day, in so many ways, even in the face of the COVID-19 pandemic. Thank you to our employees for your commitment to making a difference, and thank you to our residents and their families for choosing Dove Healthcare and giving us the honor of caring for you.

May 2020 Newsletter ∙ Dove Healthcare

Yes! Dove Healthcare is Actively Hiring & Admitting Amidst so many cancellations and closings related to COVID-19, Dove Healthcare is actively hiring employees and admitting patients and residents. We have received multiple inquiries and comments with misinformation and assumptions that hiring and admitting has paused due to the COVID-19 pandemic, and that just isn't the case. We are working every day to fill a variety of openings for CNAs, nurses, and other departments at our 11 locations in northwestern Wisconsin. Furthermore, we are committed to providing care when called upon and that includes during this unprecedented time with COVID-19. If you have any questions or concerns, please contact the administrator. Thank you.

Help Us Go Green! Please consider choosing to receive this newsletter via email. It will save some trees, and it will help with the costs associated with paper and postage too. If you would like to continue to receive this newsletter and / or you would like to receive it via email, please notify Patti: pkobinsky@dovehealthcare.com or 715-552-1035

Days of Interest May 1 - May Day

May 5 - Cinco de Mayo May 6 - National Nurses Day

May 10 - Mother's Day May 16 - Armed Forces Day

May 25 - Memorial Day

Do You Have a Loved One Residing at Dove Healthcare? We invite you to try out a new communication tool on our website, and surprise your loved one with a special greeting. Look for the heading "Send a Message to a Resident" on the homepage of dovehealthcare.com. Just fill out the fields provided, and your message will be emailed to a designated employee at the location you select. They will then print and deliver the message to your loved one. Give us a call if you have any questions.

Donations Accepted Do you have extra masks, gowns, or paper coveralls to donate? Thank you so much for keeping Dove Healthcare in mind. Call our administrator with any questions or to make a donation.

Please check our Facebook page for updates or potential cancellations.

Caution with Outside Visits With the warmer days upon us, everyone is anxious to head outside and sit on the patio or take a walk. We want to support you with this, however, due to COVID-19, visits outside must be planned and coordinated in advance with our recreation department. When you are outside, visitors or family members are not allowed - under any circumstance - to meet you on the grounds for a visit. Thank you for your cooperation.

May 2020 Newsletter ∙ Dove Healthcare

Check dovehealthcare.com for Updates During the COVID-19 pandemic, we have a page dedicated on our website dovehealthcare.com for posting updates. We encourage you to check this page routinely. While we have also sent a couple letters since early March to the primary contact of each resident, the website is a more timely way to provide information to you and the public at large. The following contains excerpts from the April 21 posting:

On April 13, we shared DQA's update that window visits are no longer allowed. Less than 24 hours later, we were notified by DQA that they retracted the order. Please understand, we are monitoring daily communications from federal, state, and local officials. During this rapidly evolving time, we are doing our very best to provide timely updates to our residents and their families, our employees, and the community.

While our primary focus and goal has been and always will be to protect the safety and wellbeing of our residents and employees, we also value clear, thoughtful communication. Please, if you have any questions or concerns, you are encouraged to contact the administrator / director of any Dove Healthcare location.

COVID-19 Communication: There are currently no known positive cases of COVID-19 at any Dove Healthcare location. In the event we are informed an employee or resident tests positive, we will notify the residents, their primary contact, and the employees at the respective location and share our response plan. Rest assured we are well prepared to respond; we are continuously working on processes and protocols with our team.

COVID-19 Preventative Measures While this is not an all-inclusive list, it is a general overview of our COVID-19 preventative measures. Due to the variances in size and scope of each Dove Healthcare location, please contact the administrator if you have questions regarding location-specific protocols. No visitors allowed; only essential employees and those

deemed medically-necessary are allowed onsite after successfully passing screening at the door

No group activities or communal dining

Increased cleaning, especially to high touch areas

PPE use per CDC guidelines

Routine health screening and vital sign monitoring of residents and employees

Ongoing education

Leadership actively participates in federal, state, and local conference calls and webinars

Now more than ever, your support and encouragement is appreciated. To all of the community members and businesses that have reached out to us with well wishes, donations, and gifts, we are forever grateful and remind-ed how blessed we are to live and work in northwestern Wisconsin. We will continue to keep you informed of changes that may affect you.

3rd

Annual $2500 Sandy Rasmussen Scholarship Award! We are excited to announce Alysia Arel and Abbie Greenwell as the recipients of our $2500 Sandy Rasmussen Scholarship! The scholarship was created in honor and appreciation of Sandra K Rasmussen, a dedicated employee of Dove Healthcare - Rutledge Home for over 46 years. Sandy has been a loyal employee and has served in a variety of roles from resident assistant to nutritional services director. She has also served her community through countless hours fundraising for the Alzheimer's Association-Greater WI and American Cancer Society.

Scholarship Committee Chair and Director of Dove Healthcare – Rutledge Home Ashley Gudis shared, “Alysia and Abbie emulate Sandy’s compassion and energy. We are honored to be able to help them advance their education and career in healthcare.”

Alysia, a LPN with Dove Healthcare – West Eau Claire, is pursuing an associate’s degree in nursing from Rasmussen College, while Abbie, a CNA with Dove Healthcare – Bloomer, is pursuing an associate’s degree in nursing from CVTC. We are so grateful for all of the Dove Healthcare employees that took the time to apply for this scholarship. Dove Healthcare is blessed with a lot of bright, talented individuals. Please help us in congratulating Alysia and Abbie!

May 2020 Newsletter ∙ Dove Healthcare

April Memories

May 2020 Newsletter ∙ Dove Healthcare

April Memories